Reviews of UPS Customer Center (Notary Public)

Donna Nelson

Nobody came to the door to deliver my package. I have cameras that are set off when someone comes in the yard or near the front door . The person delivering my package couldn’t be bothered. The regular guys have no problems. What’s going on with UPS. It isn’t Christmas yet. Usually the problems around Christmas. I was told someone would call back within an hour. Nobody did. Lasership is no better. It sucks when you can’t get decent service. If I was a business I won’t depend on UPS or Lasership

Nick Tartavoulle

Said package was delivered at front door and there was no package ther or anywhere else

franklin pereira

worst package delivery service i have experienced. tracking number provided was useless as it did not correctly reflect the status of the package. when contacted regarding this, different customer service personnel had different versions of what happened to the package. delivery time window is 8 - 10 hours, so, if you have to sign to receive the package, essentially you will have to take the entire day off.

Daniel Lee

Never use UPS. Rude, inconvenient, and ridiculous.

Addicted Fashions

terrible all the way!!!!

Doug Cowell

The auto answering needs a “ Talk to Agent “ option.

Luis Rodriguez

Mi paquete llegó a la sucursal el Domingo estaba supuesto a entregarlo el Lunes pero el chofer nunca fue y lo que hizo fue un redirección para el otro día y tampoco fueron llame a Customer Care nadie respondió, son un Asco y dan mal servicio.

Jennifer England

The customer service clerks were very nice to us today and even taped the package up for us. A simple smile goes a long way. We were very pleased.

Al Alie

Thank you, thank you, thank you to the best UPS employees in the region. They were able to help me get my package to me under severe time constraints after a delivery snafu on my end dealing with a case of wine needed for a wedding the next day. Courteous, friendly and helpful only begin to describe my experience with them. Thank you!

AC Peters

absolute garbage. did not give me time to even get to my door to get the package before leaving with it, I called the corporation's customer service which said that this location would contact me within an hour, as this is a time sensitive matter i called after the hour was up aand the line rang and rang for at least ten minutes with no answer. i am going on a trip tomorrow and if i do not have my parcel by then i will be very angry and i will do everything in my power to get retribution. this is the only time ive ever reviewed anything on google, but im just so angry i had to warn others

Jerald Reinshagen

They answered the phone in less than 3 rings and patiently waited for me to get the tracking number. Was given arrival time and how to arrange to pick package up at their center.

Marcel Espaillat

Multiple errors on delivery eta was 7 ago They keep sending my package to ups store Because the driver is lazy and wont dial the buildings intercome.

Kenneth Keyes

Did you know to have you paperwork notarized cost $10.00. That's jus crazy!

Richard Steele

Think they just skipped me today then brought it back to the warehouse because I have been at the location requested all day. Now it says couldn't deliver. Call to find out what the deal is and the lady won't even let me talk saying they have till ten to deliver. When she finally quit talking I said ma'am my package says can't be dielevered. Very rudely she says " what's you tracking number" when she pulls it up she says "oh it's on hold here at the facility for some reason" I said uh yeah! I'm sure they are dealing with a bunch of people but damn, do your jobs right and I wouldn't be calling

gregory barham

Fed Ex has been holding packages for two or three days when it arrives cause they stay so far behind which really sucks for businesses in the area waiting on parts for job UPS is more reliable!

RxL PrODuCtiOnS

Great service ! Even when weather is horrible shipment always arrives.

K O

TERRIBLE!!! I’ve never dealt with people this rude, they are horribly rude and disrespectful!! Talked to a lady on the phone that “said she was a manager” which I find doubtful! She was loud obnoxious rude and wouldn’t let me speak! Told her she was going to be reported and she didn’t care. This location has been terrible for years and needs new management and a class for their employees on manners, politenes and common curtesy!! Back when I lived in MA I had an issue with delivery and a rude punk kid called me threatened me that my package wasn’t going to be delivered and did everything short of swearing at me on the phone! Jump ahead ten years later and I’m having a package delivered to someone in MA and this company is still just as rude today 2018!

allen thompson

11:00 - 1:00pm, 4:00 - 7:00! Unreal hours! Wouldn't visit this location ever again!

Curtis Shaffer

Lousy customer service. They just say “sorry but we can’t do anything to help” My business will go elsewhere. What happened to employees that cared about their customer.

Domingo Manzano

Bad service..

Annie Toyloy

Took 2 entire weeks to deliver a package from Minnesota to Massachusetts. Then apparently they tried to deliver the package on the last day of shipping. I was home waiting all day. And no note saying they attempted. My name is right outside displayed but apparently they couldn't figure out which apartment I live in. They never update their site at one point it was 4 days in one package facility. Avoid this service at all cost!!!!!!

Master Rati

The worst Delivery service ever

Carlos De los santos

I don’t know how they’re still on business

Moon Baby Salem

I have never ever in y adult life been spoken to in the way that the dispatcher had talked to me. It was the most unprofessional and unhelpful conversation I have ever had. When I asked to speak to someone and for the phone number of the department that could help me with my stolen order, I was hung up on.

Chris Nevers

Absolutely terrible experience on multiple occasions, terrible customer service, organization, professionalism, wish things wouldn't be shipped with UPS. Half of the time they don't bother delivering just tell you to pick it up at the store, which is only like one hour every night, supposedly 9pm, but they actually open the doors to let people in at 9:30, and some people don't get served. Avoid at all costs.

Greenleaf Electric

Said attempted to deliever my package funny thing is i was outside waiting when i got the message so clearly they lied now i have to drive to lynnfield to pick up my package at 8 pm wow thanks UPS :(

steve glynn

Apparently this center needs new management. They marked my package delivered/available for pick up. ..didn't know they were the same thing

Falco Kick

Ignorant delivery guy. I Ordered a desk and not only did a corner come damaged but they left this 6 feet box standing VERTICALLY against my garage door. Luckily no one happened to go out before I got home but that is the most used door in the house, I walk my dog through that door, that was a lawsuit waiting to happen.

Meghan Reuther

Impossible to get someone in the phone. VERY unfriendly and unhelpful!

Linda Holt

Can’t get through to anyone. Tracking number says delivered 3 days ago. Package was not delivered. I was home ALL day waiting for it. UPS won’t help solve problem. Worst customer service I have ever dealt with.

contina glover

They are always backed up! Never in a hurry. People are nice. Just slow!

Šem Ćibab

Bad customer service!

Ms Veronica

The women Joann is rude who works there. They lost one of my packages. I will no longer use UPS. and It's 8 Kimball LN not 110. Everything they do is just wrong, can't even get their address right.

Nicole Vangelist

Ups does an amazing job at delivering. All the drivers are super nice. The driver delivers my sons big surprise gift. Saw that he was playing in the front yard and knocked on the door to tell me so we could bring it in the side with out him seeing. That was very thoughtful

Lewis Hopkins

My package was out for delivery on Thursday to be delivered by 8pm which then the tracking later in the day said carrier Delay.....ok no problem then the same exact thing happens on Friday. i call Customer service and they give me the song and dance "sorry it will be delivered monday" I once again check the tracking monday morning..... Great it says out for delivery........NOT!!!!!! by 10am it says carrier delay AGAIN called customer service and they had the nerve to say it was because the package weighs 132lbs and thats why they keep leaving it off the truck....Hopefully my package goes on a diet loses a few pounds so it can be delivered..........HORRIBLE!!!!!!

Kathleen Clisbee

UPS is the ONLY delivery service I have any faith in. The driver on my route is the nicest man ever and he has even stopped by to check on me if it has been a while since my last delivery just to make sure I am okay!

Dalena Gibson

Worst customer service I have ever experienced. Driver noted online that “customer not in on first attempt”. I was home all day. Customer Service representative (who was also the supervisor) stated the package wasn’t delivered because of dogs. Okay well I could easily understand that, but the driver didn’t even stop by. He could have honked. Then the CSR “attempted to reach the driver” and after 2 additional hours of waiting the driver final stated he didn’t even attempt to stop.

Tyler DellaGrotte

terrible service, used to be a good reliable company.

Kacem Chkounda

This UPS location is a national disaster

Jennifer Carrigg

Drivers can't follow simple instructions. Poor service.

Wendy Meigs

Cannot get packages redelivered. Customer service is useless. It's been over a week and all I get is "we will put in a request".

Baja 405

Worst run UPS Store in the country, unfriendly and not very knowledgeable. Fire everyone in customer service and I may consider using your company again. Lost 2 packages.

A.J.B.

This UPS facility hires thieves! This facility loses our packages that we all work hardly for and they cant find it anywhere. Well UPS, next time keep an eye on your employees who like to steal people’s packages just to benefit themselves for money! Next time i rather have USPS or FED EX deliver my package!

dimples lovely

Great

Midgeridoo Loo

A client overnighted me a check. Check didn't come for two days. Client had to look into it. Ups didn't deliver check because I wasn't there to sign it. Didn't get a note, voicemail or email letting me know. Now I have to drive 17 Mins each way to pick up the check. Pissed.

Donna Gibbs

Horrific service. Can't believe I'm dealing with UPS. Lied to and disappointed

Mike Consumer

Things are usually on time until they hit this hub....incompetently managed, unreliable and the reason why I avoid sending stuff by UPS

George Deveau

so Bad It Took Then A week N A Half to find my package then it took them another 3 days to deliver it n it was supossed to be next day delivery stupid company

Kathryn O'Connell

I have had nothing but trouble with UPS. I paid extra to have something delivered in 2 days, and guess what? I won't be getting it til a week after I ordered it.

Tommy Roberts

Apparently they could not.find my address. Guess they dont have gps. Had to go pickup package. Took.a little while.

emilyswift

I put the wrong address down and between the driver and the help center, they helped me an unbelievable amount. They arranged a place where i could pick it up within a half hour. This place is great, thank you!

Renee Prescott

I had to look up adrs & such on my phone but so my phone wont get service in their building. I had to stand outside walking around to regain signal.

Devin Fore

Currently my package has been sitting at this same carrier facility for 3 days straight and has been pushed back to Tuesday of next week. That'll be 3 more days. 2 day shipping not honored. At this point they're just not trying. Edit: I ended up having to take a day off of work and go to the facility myself to pickup the package in-person.

Mark Pietrafitta

Would give zero if I could. Received a pulverized Amazon box. Had to be intentionally destroyed. You had ONE JOB!

joel b

This delivery service blows. The mexican guy never leaves my packages even though I sign the slips. Dumbasses need to figure out how to do their jobs.

M K

Awful customer service - don't bother trying to work with them - just hope you don't have to deal with them... ever.

Michelle Varney

Shipping

Sonja Patterson

This UPS is horrible. In July I order a package from a vendor in California. I received the package without hesitation in less than a week. I went back on eBay and reordered and didn’t change anything. The carrier reported that isn’t a good address. Sent my package back. I go to the location post office and get the physical address for package delivery. Ups didn’t attempt the address at all. The address is changed on the website....I’m so upset with this entity of UPS...Horrible. No one never tried to call me

Heather Davis

Horrible! I order the bulk of my supplies from amazon. I opt in for 2 day shipping, our packages always arrive AFTER 7 pm on the second day. However, the tracker shows that all the packages are received by this UPS around 7 am. On their latest fiasco, I ordered a part for my lawn mower with one day shipping (which costs extra!) The part was delivered to the warehouse at 7:40 am on Tuesday, delivery was supposed to be guaranteed by 8 pm. It is now 9:00 pm and I have no package! Get it together UPS, hire more drivers, do whatever it takes. At this point I would gladly pay extra to bypass your crappy service altogether. Horrible, horrible service.

Diamond Queen

worst Delivery ever!!!!

Samuel Acciavatti

People inside were nice but I called to hold a package that morning and it wound up getting "delivered" to my house. Despite being right by the door when it was "delivered". Hope that driver gets fired for incompetence.

Shane Murphy

Terrible hours and no one to help. Empty office for 15 minutes. Phone ring off the hook.

Jai Maq

They lost my package!

Bill Merrithew

I remember when UPS was reliable. Not any more! A package was shipped to me on 1/24 That package was scheduled for delivery on 1/26 It arrived in Lynnfield on 1/25 As of today, 2/3, It has not been delivered.

Amir Tahmasebi

perhaps, they should add "no star" as an option. Worse than terrible service

Tianpeng Wu

Seriously, worst service and worse UPS facility ever!

Wes Beougher

If I could give it 0 stars I would. Extremely unprofessional, not helpful whatsoever. If they actually cared about customer service they probably wouldnt be going bankrupt. Useless, I will never be using ups ever again.

Katie Buffington

Not perfect, but I get packages from them all the time, usually through Amazon, and have had only a few issues. I've never had anything broken in shipment. I have had a package mix up right after Amazon Prime day, but everything turned out fine. I have much better luck with them than USPS. Given the amount stuff I order, I think they do a decent job.

Kyndal Kruse

These superstars signed my package over to the wrong person with the last name Thopson....Now have lost my package and its been almost a week since I've started my claim fiasco. How hard is it to verify the address and name of the person they're signing it over to? Sounds like a bunch of people who just don't care.

Kenneth Greenberg

Well I guess living in a newer development means they have no idea I exist. I have live fish being delivered for Saturday delivery and they tell me they cant find my address and call back on Monday.....Hmmmm not sure my fish will make it.

Jessica Knight

Had to wait a while for someone to get to the front desk to get my packages but in their defense they're very busy even after 6 p.m.

Bebac Beba

This does not even deserve one star. This is the WORST shipping company you could use. Avoid! AT ALL TIMES! DO NOT USE THEIR SERVICES!

LC Clayto

The worst ppl I've ever had to deal with.. First, the drivers lie, obviously getting paid to do nothing. Cheating the system. Mike, whom works at the facility, lies also.. customer service is the worst.. if there is some one, willing to help, they cannot get you a driver, they don't know when, what time your package will arrive.. EVERYONE working for ups is cheating their out dated system, and seems as if the company I'd allowing this to go on.. THERE IS NO QUALITY CONTROL NOR INTEGRITY IN THIS COMPANY; I will NEVER use them again..

Frey Grimrod

Missed deliveries all month didn't care until they missed payroll for 3 companies and didn't start hiring temporary workers until 10 days before Christmas. US Postal service was on time as usual and drastically cheaper.

Beth Hobson

you are in Hattiesburg, MS - how in the world do you not know where Camp Shelby Military Base is. How in the world can you not find an address to one of the biggest bases in MISSISSIPPI - Not sure if it is ignorance or lazy!!!! RIDICULOUS

A Kgm

TERRIBLE SERVICE DRIVERS DONT DO THEIR JOB, PACKAGE GOT LOST. SECOND PACKAGE WAS NOT DELIVERED DUE TO "INCORRECT ADDRESS" EVERYONE DELIVERS TO MY BUSINESS AND DOESNT HAVE A PROBLEM. THESE GUYS HOWEVER DO DELIVER SOMETIMES SO WHY NOT EVERYTIME? CRAP COMPANY

gary humphrey

The lady that's on duty from 4 till 7 has always been professional an very helpful thanks

kyle ozycz

Address unavailable but clearly written on the box

real famgang

The drivers never come on time

Jason Bowers

These folks are always kind and professional.

Jesse Gaudet

For 2 years they have been delivering my packages to an abandoned house 100 feet away from mine. I have talked their their supervisors, managers, and even called corporate. I am sick of this company and if their was any way I could avoid ANY packages being delivered through them, I would have done it YEARS ago. Regardless of the countless "notes" they write in my address. The most embarrassing part is that USPS, Fed Ex, Amazon Drivers never have the problem.

Courtney Figueiredo

I’ve had problems with them actually delivering my packages- the tracking will say that my address is not correct when it is and then the local ups will just deliver to my old house which I don’t even live at anymore- I’ve contacted them several times in the past to fix this and they continue to do it

Joel Ferrell

I would never use there service it is 345 at ups customer center in Hattiesburg Ms coming to pick up a package and I counted 10 people in the office laughing and joking seeing you out there. Then a supervisor walks out and I said all those people in there and nobody can atleast help it is 48 degrees out here. He said go to the side door they will help you go in there they look crazy at you when walk in the door. Told them I was here for a package they said it aint 4 yet. Very ignorant don't have to worry about me anymore. And I even have pictures to prove it

Shauna Driscoll

What’s the point of getting next day air.. my package was supposed to be delivered on. Tuesday.. I understand there was a snow storm... but why is my package still not here?? Two days later when Im not even 2 miles away from your facility.. ?? Then when you call the 1-800 number they all know less than what the app tells you!!!! I never thought UPS was this bad.... never again man..

Christine Spring

The girl working was very nice. She knew all of the answers to my questions, which was nice since I went there feom the post office and they were not much help. She was extremely helpful!

Cynthia Newell

While we did have issues receiving our packages, the customer service center went above and beyond to help us resolve the issue. They offered to help us without our even asking them. They were very kind as well as knowledgeable.

SpiritTree Wellness

I missed my package by matters of minutes seven to be exact, Called UPS to see if the driver was still in the area and I would go to them. The operator told me they had no way of reaching the driver...... What a load of..... ...... a report has been put in, but after reading these reviews it doesn't look to promising at all.

Marylou

I did not go there, but had a package delivered today that was left on my walkway at the bottom of my covered porch in the rain. Luckily, I got home before the rain was too bad, but this person couldn't be bothered to take one more step to put it undercover. Disgraceful UPS.

Kanchan Kandel

Terrible service, My package was supposed to deliver by the end of the day and it is a Next day Air Saver Package, I am constantly following the GPS real time tracking for the vehicle. I saw the vehicles multiple time next to my street but i didn't get my package and Finally delayed for next day.

Omar Al-Louzi

Terrible delivery and customer service. Received a notice of attempted delivery while I was physically inside the address where the package was supposed to get shipped

Haile P

Horrible customer service. You could barely hear them and they did not even want to assist. I had to literally ask them to do their job. Very rude and corporate needs to come and see what's going down .

Brian Donegan

Simply the worst delivery company to deal with. Would not allow to to even speak with a supervisor when requesting information about a delivery.

Shamekia Berry

Love it!

Genesis Reyes

Terrible. They bever know how to get to my house and they deliver multiple times. They never follow through on what they implement themselves to do for the costumers and itbis like the drivers are idiots. They don't have the common sense to get out of the truck to check if they are on the correct path or not. If I could avoid having anything delivered through them I would do so in a heartbeat !

Elissaveta Voynichka

Waited for two packages, the expensive one was left at the front door, the second not. We paid to get faster delivery, ended up to wait for the next day delivery, because the facility where they left the package will be closed by 6:30 pm. Just use different service, UPS is not reliable.

Mel Snyder

I have my packages held for pickup there vs. having to wait for them to be delivered - and risk possible theft off my porch. The woman who's there weekday mornings is super-nice. I just wish they'd have a sorting crew that worked Saturdays - packages that come in after Friday midnight can't be picked up till Monday. Pain for those who have weekday commitments.

AP Anuma

Slow, unorganized, poor service from UPS

Uzziah ben Israel

Does not try to call costumers if they cant find address

Chad Hutchinson

The driver for my area just marks our address as wrong so he doesn't have to deliver it. Call them and they say they don't know why he is doing it. Then they don't call you back when you request to speak to the supervisor. WORST UPS FACILITY EVER!!! Would give it ZERO stars if I could.

Kerri Amor

if i could give zero i would..... i've been waiting for a package since last thursday .. it is now the following Tuesday.... day before christmas... you would think that Christmas was a new holiday, not a re-occuring day that has been happening for centuries.. why is UPS soo beyond unprepared for this time of year... ITS NOT NEW.. it's a busy time EVERY YEAR!!!!... forget getting through to the 1800 number .. they just hang up on you saying that the call volume is so high... serious issues.. get it together... stick with any other delivery company aside from UPS.. deplorable..

Richard Nguyen

Was LIED to by a rep who said the package was definitely beyond a doubt going to get delivered today. It wasnt. Called TWICE to find out whats going on and they HUNG UP on me. Great job, what else can you expect from a bunch of pathetic morons.

Adrianna Seymour

Very terrible customer service! "Manager" Alonzo was very rude and assisted very little. Told us that our package that was showing to be in Hattiesburg was actually still in Lousiville, Ky. only for us to receive it less than 20 minutes later. This manager had a very nasty attitude the whole time he was on the phone. Usually would not waste my time writing a review on a particular store, but seeing as how there is no where to complain on UPS website and almost impossible to talk to an actual person on the phone when calling any other number I had no other choice!

Pequetta Andrews

Worst UPS shipment facility. They fail to contact the receiver by phone or email or even a notice before returning packaging to sender. Even something as simple as an apt # being left off of an otherwise COMPLETED address will have them send the shipment back. They have no communication with their customers whatsoever.

Don Clemenzi

I ordered two cell phones from Best Buy but they needed signatures and I wasn't home so they could not deliver them. I called and asked them if I could pick them up at UPS Center in Lynnfield and they said yes at 8PM. I got there and they said the driver wasn't in yet. I waited 30 mins and then they said the driver was in but unloaded everything and forgot to put my two packages aside. At 8:45 they said they could not get them since they were somewhere on a big truck. They said they would deliver them tomorrow. The next day I got one of the two. I called about the other and they said I had switched it to customer pick up. So now I need to go pick it up there since tomorrow I will not be around to sign for it and frankly I don't trust them. I will make sure that have it in their hands before I go there. Next time I am having my packages sent to the store and not shipped to me.

Christopher Kottemann

I tracked a package online it showed received by this store, I then called customer care to find out when I could pick it up and the computerized voice said it was there. When I got there the lady behind the desk said it wasnt there, she looked at me like "now get out of here" I asked where it was she told me the order of shipping facility but couldn't tell me where it was. She acted as if I was bothering her so I left.

Ioan Rasinariu

worst drivers ever and customer service is telling you the same what the web site tells you nothing more, they get money for nothing

Andy Desmond

The people physically inside the building are great. The drivers and customer service are a joke. If I see this site show up for any of my shipments, I will immediately cancel the order. They have NEVER successfully delivered me a package. FedEx, USPS, etc., all provide better service and have always been on time, if not early. UPS can't even find my building. Useless.....

Nancy Thomas

I live in a low income building with hundreds of apartments. I've had two packages delivered in the past two days. Both were left at my door without even a knock. Very unprofessional!

Sam Simmons

Absolutely worthless customer service, with hardly any hours available to pick up a package they had previously lost but somehow found and are going to ship back to sender rather than redeliver. No manager or supervisor supposedly on site to speak to according to drivers.

Jessica Twiss

I ordered a concert ticket from stub hub and it was supposed to be here on Friday after I purchased it on Wednesday. The concert is today, Saturday, and they're now telling me they cant give it to me until Monday. Now Im sitting here making phone calls because they couldn't drop off a simple package. Not to mention I was on hold with the customer service desk for 30 minutes then get hung up on. They didnt help me at all after calling back several times.

Eddie Poland

I was supposed to have a package delivered and watched the truck turn around outside my window and when I called "customer service" they told me wrong address on package. Only two addresses on street...driver lazy and operator useless.