Reviews of Parcel Room - FedEx, UPS & DHL Authorized Shipping Center (Notary Public)

Vernice Aure

The people are friendly and helpful. There are various methods to use for sending your items and a lot of packaging options.

Jim Duncan

A few weeks ago I purchased a pair of 250- 300 yr old antique wall clocks. Based on a favorable cost estimate I chose Parcel Room to pack and ship the clocks. I provided Jeff, the owner, a long list of packing features that I deemed important. Parcel Room fulfilled every request and provided the best packing I've seen in my ten years of buying/selling antique clocks. Parcel Room was highly efficient in materials and technique. And they answered my questions/concerns quickly. They chose FedEx to handle the shipment, which went efficiently and with no damage/rough handling. I look forward to working with them again. Jim D.

Tim Colletto

This is NOT an authorized UPS shipping center

Helge Werner

Fast and friendly, long distance, communication and service. Charges slightly lower than expected was an attractive add-on. I will definitely use again, and also recommend to others.

Nyan

I drop off my packages here all the time and every time not only myself but observe other customers being serviced quickly and professionally by the employees here. They don't waste time, have a good system in place for dropping off (especially if you have your name & info in their system) and of course if you need to send anything. Many shipping centers I've been to generally had sporadic number of employees or limited on the service they offer. I highly recommend this place if you want courteous, professional and solid customer service. The way many business should be.

Dan P. Buelk PCS

Was looking for UPS store. Google maps didn't list this place properly. Great service, they are quick and cordial.

Clyde Logue

There are cheaper and friendlier places to ship your stuff. Try the USPS, FedEx or UPS Store. If you need packing and crating then maybe these guys are the ticket - but be prepared to pay top dollar + and deal with the hassle of working with these guys. The officiousness of this place is borderline Soviet Bureaucrat School of customer service.

John Downs

Way over priced. Small First class package which costs $3.50 at the US Post Office costs $6.35 here. Basically anything that you can mail at the post office will save you a ton of money! They also requre ID!? Inconvenient $5.00 minumum as well! Tell your friends!

Conor O'Reilly

I've had a mail box here since 2006 and the service has always been great. I don't need a box in Portsmouth any more so I won't be using them from now on. Pity! Actually, I'll use them one more time when I'm shipping the last of my stuff from Portsmouth. They have good strong packing materials, much better than UHaul's.

The Mail Center

Jeff is the best. Even before we were customers he took the time to explain and teach us how to properly handle freight. Fast forward a year where we've worked together on approximately 15 freight shipments and we couldn't be happier. Jeff has proven each time how hard he works to get the job done right and is super accessible whenever we've needed a little extra help.

Beth Salzman

The Parcel Room can ship anything! Every interaction with the team at the Parcel Room has been outstanding. If I could give them 10 stars, I would!

Gregory Aurand

First time customer and couldn't be more pleased. Handled my auction purchases with aplomb and quick turnaround from pickup to shipping. Great communication and fantastic packaging of the valuables.

Girish Deshpande

Great service and attitude shown by staff.

Robin Forke

Made it painless to get something sent from the east coast to the mid-west. One word, wonderful!! Thank you for bringing a smile to my mother's face

Jamie LaFleur

These guys are the best! I trust them to pack and ship fragile and valuable works of art all over the world.

Kara MurphyWright

First time in and the staff is so incredibly helpful. Thank you for helping me with my huge shipment!

Tom J

Went there to send UPS package. No wait time, professional stuff, explained me everything = happy customer.

Durgin

They have so many services offer!

Chris Loprinze

These folks are awesome. On a busy day they accommodated my custom shipment and did so with a smile. Highly recommended.

Richard Avila

Good place to drop off a package

Vaibhav Chavan

Best and very helpful service provided by staff. I visited the store after 5.30, still staff supported so well. Best service and they are very friendly.

Charlie Richard

Parcel Room has been extremely helpful in handling some 'long distance' matters for me since we moved away from the NH Seacoast area. Pleasant staff and excellent service!

Kristina Culbertson

Top notch service from a friendly staff. Long term community member with extensive professional experience.

zeng kai

first time user. Not only the price is reasonable, the package is professional too. Feel safe shipping important items.

DestinationFailure

I'm truck driver who can't physically be present to sign for my own packages and this place is an absolute life saver. Their mailboxes are well worth it.

Matthew Cox

Excellent experience. Jeff and his crew did a terrific job of packing and protecting a pair of delicate, 200-year-old paintings that I had shipped to me from Maine to Houston, Texas. Excellently packed and they arrived in less than a week. Very pleased and will definitely look to them in the future.

Jenna Chestnut

It’s seriously OKAY. If you have absolutely no other option. Otherwise just go to USPS

Jonathan Hoover

My company handles delicate medical equipment all over the US. The New England Market has been a tough market to find an honest, friendly, and reliable company to help us meet the needs of our clients. Great staff, attention to detail, and great communication. Looking forward to our business partnership and future endeavors. A+++

Patrick Joos

pros; friendly and professional services cons; prices are higher than similar places .

John Anon

I went there and they closed due to “inclement weather” and it’s barely drizzling out. Don’t bank on this place being as reliable as an actual UPS or FedEx.

Yana VG

BEWARE: I was charged $81.93 at Parcel Room for a package that USPS would have charged $35 to send, with same weight and deminsions entered correctly. This was for USPS International First Class Service to Australia—the slowest service, as I found out later. This is a birthday gift for my Godson, whose birthday is in two weeks—had I gone to USPS, I would have paid under $80 to have the package there in one week GUARANTEED, as opposed to having overpaid MORE THAN TWICE at the Parcel Room for the slowest class of service with no tracking nor a delivery estimate. I can’t believe I could be so stupid. What’s worse, I expressed my concern over the high price to the Parcel Room associate, who said “that’s just what it costs,” without ever mentioning that I could pay LESS THAN HALF at actual USPS. I also just called the Parcel Room, and the person on the phone confirmed that because they are an “independent dealer,” their prices are “A LITTLE MORE” than going directly to USPS (for example). So, FYI, $81 vs $35 = “a little more” expensive. Wow. I just can’t believe this. Never again, obviously.

David Howard

With good surprise they revealed themselves as the very best experience I have had asking for shipment of an expensive clock. Living 1000+ miles away and not knowing them in any personal way their complete service; collection, especially packing, cost and communication are superb.

Gwen

They are friendly, efficient and have good supplies for mailing and shipping, and they are helpful.

David Underhill

This is a first rate, cordial and helpful team of good folks. We had to ship a 60x40 oil painting suspended in a frame, tricky job. They packed it beautifully, bubble wrapped and then protected by plywood, and arranged the transport to another state. This piece was too large for UPS or Fedex so it went motor freight. We expected it to take a week: the recipient contacted me the next day to say it had arrived in perfect condition. You get what you pay for, and these folks are pros. I have used them before for small stuff, and now I'd use them for anything.

David Robinson

Really friendly and helpful.

Mack McCarthy

This is the worst shipping place ever. They refused to take pre paid parcel without id, wich I left in the parking lot. This is the second time. The first time they asked me for my id I when using my credit card for a 15 dollar purchase. Will never go again nither should you!!!!!!!!!

Gwendolyn Hansen

Most professional packaging that I have ever seen. I highly recommend this service.

Will I

I used this company to ship a fragile antique clock. The service they provided exceeded my expectations, it was the most well packed item I have ever received. They are prompt, polite, and communicate effectively. The Parcel Room is the place to use for your shipping needs. Thank you!

Grant Turpin

Super helpful, fast and knowledgeable

Luke

Great experience. Very help through the entire process.

Scott Emison

The price they attempted to charge me was over double what all three of the major postal carriers quoted me, and still has me dumbfounded. If you are attempting to ship there, cross-check their prices with carrier's quotes online or you might get price-gouged. Here's my example: I brought in an unpackaged amplifier to ship to Florida. I was quoted over $30 to package my amp, e.g. put it in a box and wrap it in plastic. That seemed steep, but I was ok with it. I understand paying a premium to have others do work you don't want to. Plus, the store is clean and organized, and the staff is professional and friendly. Someone has to pay for all that. The shipping costs they quoted me, however, for this 22" x 17" x 10" package weighing 27lbs started at $148 with FedEx. Most rates fell between $200 and $300, and some were over $450. For the starting price, I could fly to Florida and deliver it myself. For the higher prices, I could fly to Florida, deliver it, and go to Disney World before coming back. Having just shipped a larger, heavier, more valuable item fully insured with USPS priority mail for under $90 the week before, I was skeptical and left. Then I checked online - if you take those same exact dimensions and that same exact weight, and plug it into FedEx's, UPS's, or USPS's websites, their rates all start between $46-$52 - and that's for three-day guaranteed service. With insurance, it's $72. One-day service with USPS is $152 - the same as standard ground shipping at the Parcel Room. I ended up packaging it myself and shipping it USPS Priority 3-day, tracked and fully insured, for $82 including packaging. This has left a bad taste in my mouth for the Parcel Room. I hope there's a rational explanation for the difference. I expected, and was prepared, to pay a premium for having them package and ship it, but an upcharge of over 100% for simply being the middle man is unscrupulous. I strongly urge anyone going there to double check their quoted rates with rate calculators online.

Ali Shouey

Fabulous experience. I'm not one to ship a lot but when I do I go to the Parcel Room. They are super efficient and staff are extremely personable. Which is a huge plus. It's hard to find clerks who are just nice. So good job Parcel Room staff! You guys are awesome!

Steph Chaca

Friendly fast service to fulfill all your packaging needs. I'd go back.

Donald Ackerman

Reasonable charges, items properly packed, excellent service. Would use again.

Mark Clifford

Parcel Room internationally shipped my personal belongings. They picked up the items, securely packaged them, then arranged all the shipping paperwork, customs documentation - everything from door-to-door. All my stuff arrived as predicted, with no damage (there were a number of large pictures they'd packaged). No hassle, no fuss, competitive pricing, extremely efficient, and thoroughly nice people too. I cannot praise Parcel Room's service enough.

Janice Raynor

Didn't seem like they understood their services. We wanted mail scanned and then shredded and keep only ones we specify, they kept asking us when they should shred our accumulated mail. Kind of pricey for the service. Opened another person's mail that wasn't included in the names we gave, supposedly the rule was that mail was supposed to be sent back to sender and not opened. Would not use them again.

Lorri O'Brien

they are always really nice and helpful. Dependable too.

Stephen Cantelli

I contracted with Parcel Room to handle my mail for me. This was the most difficult experience I have ever had. They continued to insist I needed a USPS form 1583 for "any" person to receive mail in the box. The form states, "up to 5 people and they must have verifiable identification". Parcel Room requires "All persons" must show ID, Fill out a form and must be notarized. For the record, My new address has 8 last names and they deliver the mail without checking anybodies ID never mind it being notarized. My recommendation is use ANY other firm, NOT Parcel Room!!!!