Reviews of Postal Palm Springs (Notary Public)

M G

My experiences with the store and staff have been wonderful. It’s nice to have a store that is close and customer focused . Before I found this place used to wait in line at UPS and Palm Springs post office, never have to wait long here. I have had everything done from passport photos to returns to shipping items, to copying always pleased with the service and results . Definitely worth the 5 star.

Christopher Stover

I have nothing but good things to say about my experience with Postal Palm Springs. Peter was really helpful on the phone prior to me coming in by giving me pricing and confirming notary times, even though I had to call back a few times because my plans kept changing. I ended up coming in late in the afternoon one weekday after hiking to the peak of San Jacinto. Peter and team were able to quickly print all the documents I needed, Joe notarized them, and we got everything done in time to make the last UPS pick-up for the day. It was extremely easy to come here and get everything I needed done in one location at a really reasonable price. I ended up paying way less than I would have for any mobile notary. Thank you Peter, Joe, and Mike – you were life savers!

Jeff Shamburger

For the past couple of years, I've been a regular customer and used Postal Palm Springs for overnight packages/letters, faxing, notarizing and packaging materials. Always pleasant, never a problem. Things change, sometimes, with new owners. Never again! Last Wednesday, I went in to send an overnight letter via UPS ($64 - ouch!). Expensive, but, you know, when it has to be there! Anyway, in conversation, I learned that the place was under new ownership--sounded like it was very recent. Next day, my UPS overnight didn't arrive overnight--it didn't arrive for 2 days which presented some problems (but beyond the scope of this review). So, I went in Friday afternoon (after it had finally been delivered) to ask for a refund or partial refund since it didn't arrive as promised and since I'd wasted about 2 hours on the phone with UPS on Thursday trying to make arrangements for it to be picked up on the delivery end. (By the way, I initially contacted UPS by phone about a refund but they indicated that since I purchased the "service" from Postal Palm Springs that I would have to request the refund from them as well). While there on Friday, I was told by the owner "we've never had this happen before and don't know what to do"--which, I suppose, was plausible given the new ownership. They didn't give me a refund Friday, which was disappointing, but not a huge deal. Of course, I would have thought new owners would want to make a good customer service impression and have provided me a refund, and then followed up with UPS to get their reimbursement. But, that was not the case. Instead, they took my contact information and said they'd call me back. Clearly, a missed opportunity for great customer service--but, whatever.... Not having heard anything from them by Tuesday, I was at the Stater Bros next door, and stopped in to follow up on my refund. Here's where the haughty, really nasty attitude kicked in. The owner said (hands on hips) "I called them Friday. I haven't heard anything. What do you want me to do?" (not said politely--which would have been fine--but said with incredible sarcasm and disdain--as if HE was the victim of a package not delivered on time rather than me!). I politely answered his question, "Well, I'd like you to call them back today and find out what's going on. UPS can clearly see the package wasn't delivered on time and a refund is certainly in order." He had no interest in doing that and it certainly seemed like he just wanted me and the whole situation to go away. Then, surprisingly, he said, with a level of disgust that a review can never convey: "You know, I'm just going to give you your money back!". He walked to the back room. Had that been done in a pleasant, "I'm so sorry for your inconvenience, sir. Let me refund your money now, and then I'll sort it out with UPS later" sort of way--I'd be writing a nice, positive review right now. But no, it was said in the nastiest way. About 5 minutes later, he came back out to the counter and stuck the cash in my face. Not one word, no apology, nothing. I said "thank you, sir" and left. Seriously, all I can say is why do people who hate customers go into a customer service business. I used this place for years, and presumably a new owner was buying a "stream of returning customers" among other things. Why as a new owner would you go so out of your way to be a jerk? Especially when you were learning the ropes with UPS and there were so many opportunities to make a screwed up situation right with a customer. Rest assured, I'll never set foot in Postal Palm Springs again. It won't surprise me if other returning customers encounter the same "new owner" experience when something doesn't go quite right.

william pearl

The best postal box experience in the greater Palm Springs area....at a very affordable price. The staff is fantastic!.cant say enough!

Lisa Weaver

Wow! This place is awesome! I meant the new owners today when I pick up the mail. They are warm friendly and really wanted to make sure I was happy with the service. The place is cleaned up and looks amazing. I highly recommend!

Tony Tovar

(Translated by Google) Trash. (Original) Basura.

Mike Davidson

Did not administer the oath when I brought a Jurat in to be notarized. Beware of their services and lack of knowledge.

Andrey Popkov

It's easy and pleasant to deal with

Dominique Fruchtman

Great service and friendly people here. Highly recommended for your shipping and postal needs. Nice shopping center

Willy Morales

A very pleasant experience. All staff is friendly and helpful. I misplaced a receipt for a package and Michael was wonderful by emailing me a copy. I highly recommend it.

Forrest List

This is a place I have no problem going to. The staff are friendly and very open minded. I have gone out of my way on more than one occasion to get the simplest of services from them and it is always worth the extra mile. I have rented a box, had things notarized , and used shipping services. I always feel the enviroment is non-judgmental. I frequently see staff that are treated very well and it reflects in their services making me feel like this is a positive place to bring my business. As a business this is a company I definitely want in my community.

Brock Lance Montgomery

Before I moved to Palm Springs early in 2018 I did great research in trying to find a mail service business so that I could have an address to receive my mail at. I did not want my physical address to be known by many because of who I am. I chose Postal Palm Springs. I knew from my first visit that I had made a wise decision. Mike, the manager, and his staff need to give some other businesses in Palm Springs lessons in what good customer service is. I love these people because they are always very pleasant and willing to help. They go out of their way to make sure all your needs are met. If they are not able to help you, due to restrictions, they will point you in the right direction. They offer many great services but you have to remember they don't do every single thing that a regular U.S. Post Office can. They come pretty close though. Mike and his staff are AAA+++ in my book. Thank you so much and you guys are greatly appreciate. This is TSD!

N C

A really nice local business. The staff are nice and try really hard to be sure everyone is happy. They are very focused on details, which means your packages will be delivered correctly. I also have a mailbox here and couldn't be happier with how they manage my mail and my package deliveries. The only real issue is not in their control, and that's the strip mall they are in. It's chaos in that parking lot.

Terry Chapple

5 THUMBS up to LEO for doing a really really AWESOME AWESOME JOB, keep up the great work.

Bruce Daniger

How this place gets high reviews is beyond me! I have gone there on 4 different occasions and between the stretching radio that is so loud. Most the staff that is in first gear and the others who sit in the back when there is a line of people waiting and could care less. Today I went in for a notary. There was no one in the store and no one at the desk. a bell had rung when I went in and nobody came out. I finally said "Hello, is anyone here? A woman's voice came back, "I'll be there in a minute". After a minute or so a man's head popped out and said "she'll be right with you". I sat at the notary desk for another 2 or 3 minutes and said "apparently you're to busy to help a customer". The lady replied back, "we're short staffed today". Short staffed? nobody in the place and no one able to help? That is the last time I go in to this unmanaged store that has no time for customers! (this was on 2/15 when it was raining so hard and few people were out, I thought I might get some service THIS 5th time I've gone in with having to wait and wait for service. Totally ridiculous and the owner who I believe is a mature blonde lady is to out of touch talking on the phone all the time.

Thomas Thies

Quick and friendly service even at the busiest times. They offer so many useful services and are an awesome alternative yo the US Post Office.

Daniel Montoya

Always go in here to make copies of keys for the homes I take care of and the employees are always quick. Today I had to make 3 copies of a set of 3 keys and while one was making copies another was ringing me up to make the process quicker. Great team work and always with a smile! Thank you PPS for great service and always helping out Vacation Palm Springs!

Shirley Queen

We are snow-birds, and we came in here to have some notary work done. My husband is quite ill. His signature doesn't match is drivers license, he has a hard time concentrating, etc. These guys were so helpful and patient! Thank you!

Susie KING

Went once and they were great. Now never. Poor customer service. Manager professional nut main decisions made by a woman who was just rude. Had heard other complaints regarding her but today my first experience. Go to the post office.

Michael Stephens

I absolutely would NOT go anywhere else. Staff consistently provide a professional and most friendly atmosphere.

Nameless Nopony

I love this place. I needed a P.O. Box to ship my online orders to, and they were perfect. Great rates and my mailbox size doesn't impact the size or number of packages I can recieve. Plus they have an adorable doggo there sometimes!

Emily C.

Very reliable, most helpful and the friendliest staff! One stop shop for all my mailing needs from now on. Thanks for the great service guys!

Anthony Cioffi

I imagine that somewhere deep in recesses of this un-air conditioned building is an employee muttering the angsty prose of Charles Bukowski, sorting mail by zip code, counting the minutes left of this dull existence before a 4 minute smoke break where he'll sit outside on an orange adolescent sized chair stained with rain water and bleached by the sun stuffing a half-smoked butt into an already full coffee can. This is a simulacrum for the postal service in general. Cool building.