Reviews of Merchants Moving & Storage Company (Moving Company)

Lori Erickson

Our family recently relocated from the Kansas City area to Salt Lake City, UT. As a family of 5 with two dogs, we had a lot of possessions to transport! This was our second time to have a professional moving company come in and take over for a relocation. I can't tell you how pleased I am with the entire company on how they handled working with us from start to finish. They first sent someone to our home to document what we had, what needed crated, etc. They always kept us in the loop via phone as to the next step, their arrival time, estimated packing and loading times, etc. When our area (Cory and his son Cory Jr.) came, we instantly knew they would do a good job! They spent 2 days packing our home and the next 1.5 days loading our home into the semi. Their attention to detail in packing was perfection! Their friendliness while in our home was welcoming and we could tell they took great pride in their work. All the boxes were marked very clearly which made it a breeze when it came time to unload and place in our new home. When they left our home in Kansas City, they said "don't worry, we will see you in Salt Lake and we'll take excellent care of your things"! Two days later, they showed up to our new home with smiles on their faces and ready to unload our belongings. They carefully set up our beds, hooked up the refrigerator as well as washer and dryer. Before they left, I gave them a big hug and told them they had a lifetime friend in me. They did such an exceptional job and kept a great attitude the entire time. In the week after they left we unpacked our belongs and am proud to say that NONE of our items got damaged or broken. I attribute this to their exceptional packing in the beginning. What I appreciated about using Merchants was that the same crew of two did all the packing, loading, delivery and unloading of our personal belongings. They take ownership of what they are doing and pride in how they do it! I would highly recommend using Merchants for your next move whether across town or across the US!

Lou Moylan

I used Merchant Movers as part of a relocation through work. I knew going in that I would need storage past the 60 days paid for by the company, but I wasn't quite prepared for the bill (which fortunately I asked them to provide before they hit me with it). They were going to charge me $1635/month for storage. I called to make sure that it wasn't a typo error. That's right. I was told they are "a little more expensive than other moving companies in the area." Despite multiple requests, I never got a call from the supervisor. I was hoping we could negotiate something so I wasn't forced to move my stuff into storage and then have to move it into my new home myself. Well, I'm currently sitting outside my $350/month climate controlled storage unit waiting for them to come drop it off. Words can not accurately portray how upset I am that the INSANE storage costs were not discussed up front. Since it is through my employer, I have no contract with them. No opportunity to read the fine print, and no recourse because I'd have to go through my employer to challenge the fees. They also overcharged for the move in my opinion, but the company pays for that. I moved from DE to FL so the sense in bringing everything to WI escapes me. Strange business plan. IMO. The guys who moved me out were great. It's too bad I cant leave them a good review because they deserve one. Anyway, I'd suggest you keep searching. I feel like I have been robbed by this company.

Elly Oliver

Merchants is the best!! They have moved me cross-country five times and every experience has been highly professional. Nothing has ever been lost or broken. Merchants goes above and beyond and is the only company I trust when it comes to moving!

Joseph Myhre

Horrible, they treat there employees like crap, I worked there for almost a month and was getting good reviews from my coworkers and then out of the blue I was let go without getting a legitimate reason why and the supervisor who let me go was acting very rude and was implying that I had done something wrong, when I tried to push for a legitimate reason I was still refused

Jessa Salgado

I cant believe how they treat people, I had 2 pipes burst in my home and I needed movers to come pack my stuff and store it, As if I wasent going through enough Dave their sales agent is the most rudest man ive ever came across in sales customer service. I was running late so I called the office and gave them 30 minutes notice as I was in transit, DAVE calls me and is very rude about me being late as if I didnt give him notice, I tell him Im almost there and he ends up eaving 2 minutes before I arrive, no phone call to reschudle, nothing, I try and call him he doenst answer. I call the office and they do nothing, I call back again finally they transfer me to DAVE and he is rude he said I made him wait for 45 minutes, mind you are appointment was for 8:30 I arrive at 9am, as if I wasent going through enough, he asked me what are you doing calling to tell on me, no apoligy nothing. I couldnt believe it. Never have I experienced such horrible Customer service. The manager I spoke with didnt really seem to care. I heard they were really only into corporate moves but geeezzz WOW!!! Very sad

ankur patel

Recommend a company that does what they promise and stand behind their work. This company would not fix that. This was a corp Relocation.

Richard Blankman

They've done a great job storing and disposing of our records, we're very fortunate to have them in Racine

Shari Pruett

By far the best experience with movers we have ever had! This company is professional and knows how to get the job done in a quick, efficient and safe manor. We highly recommend Merchants to anyone looking to do a move!

Michael Cross

I used Merchants to move from Houston to Milwaukee, and they were great. Very professional and fast! I couldn’t believe how fast they packed up my house with just two guys. I would recommend them to anyone. Their prices are very competitive as well.

Abraham Cooks

Great people to work with

Greta Neubauer

Really positive experience. Someone was always available to answer questions before and during the move, and the movers were very experienced and helpful.