Reviews of U-Haul Moving & Storage of Clarksburg (Moving Company)

Brandy Lafever

Fast check in

Kristina Robinson

Family

Thomas Cox

Curb service propane refills. Park, fill, pay all without having to go inside. Friendly staff.

john verbosky

Horrible place to rent a UHaul. Tacked on charge after charge and just said its in "all" his contracts. We returned with same amount of gas and he charged $60.00. Original booked for pickup in Fairmont but called next day and said we had to pick up in Clarksburg. John the assistant manager laughed and said lucky we didn't hit you for that destination charge cause it's really a lot. Like he was proud to rip off customers. All in all $622.00 to use a truck from Clarksburg to Manheim Pa and return. We had truck for 14 hrs and we were charged for 2 days. Again, John seemed amused he stuck it to us and chuckled. UHaul corporate needs to review this location before it tarnishes its name further. Sad day for UHaul.

David Walker

I made my U-Haul Truck Share 24/7® reservation online so that I could get it and go, was even told same ON the email confirmation and to make sure I take my cell phone with me to process the pick-up transaction. Get here and now the online dashboard tells me I have to wait for the store to open. Set-back number 1. As I’m patiently waiting, and 7am is drawing near, the employee finally drives up at 6:56am, takes his time walking up the ramp (there was no greeting, I had to say Good Morning first, and he mumbled it back), and with all the excitement of someone who hates his job, proclaims it’ll be another 5-10 minutes before he opens the store. Set-back number 2. So now it’s 7am and the store didn’t open on time. As everyone who has moved knows, 10-15 minutes or a half-hour will set things back on whatever agenda you had. Kenneth Schindler is listed as the General Manager. When the employee (who turned out to be the GM) finally did open, he threw the door open as I was standing there, didn’t even say anything, and walked off with all the customer service of someone who didn’t want to be there. And attitude. He also couldn’t figure out why I wasn’t allowed to pick this up like the reservation said as a U-Haul Truck Share 24/7® reservation. The system had switched it to an in-person hand-off. When I returned the truck at 1pm the regular employee was much more customer oriented, much friendlier, much better at explaining, and a world of difference in attitude than the GM. Customer service with a smile matters. Even if you hate being there. If you can’t see that, and it doesn’t matter if you’ve been working there for 35 minutes or 35 years, it’s time to quit.

Rhonda Raulston

Painless process and great service.

Cole Griffin

Great people and they are fast and friendly

Thomas Gaston

I have rented there car dolly several times and never have a problem. Great people that work there considerate and nice

Ricky Florida Keys

Very friendly and helpfull good job !!!

Mike Braden

Open on holidays

Melissa Merrill

Poor service very rude and they show up late for work

william romeo

The service was good and efficient.

Carol Hall

Nice. Vary polite and understating Use again.

matt cahill

Fast friendly service...great place to have your propane tank filled!

Daniel Adams

A one stop equipment rental, storage units, lp gas sales!!! Along with all the moving accessories needed!

Teddy Roby

Great staff

Ametro Little

Omg, I want to say this place was amazing. I was unable to do the pick up via phone but the guy came straight out and said I will take care of you. He was able to do my payment quickly due to I was having credit card issues. Once I returned the truck there was a little like but there were two gentlemen in there handling customers in a nice, friendly manor. I would definitely recommend them future rentals.