FedEx freight is terrible. A rude agent called to schedule a delivery, but wouldn’t give me the time range and said it would be in an email. Weird, but okay. I agreed to meet them and get a 2,000 dollar piece of workout equipment. Well, the driver could figure out how to make a call , but not how to leave a message on my cell phone. If he could have left a message, then I would have been home to get this. The email they sent with a time range was a disaster and unable to read it. It was written with big and little letters ran together like copy cut paste had an issue and created a ransom note. Ugh!
FedEx took it upon themselves and was going to return the item back to CA. Really? The company asked if I was returning the equipment? No! Now, I’ve hit a deer and don’t have anything that could haul this piece of equipment. They will have to figure out how to get this to my house. I called the number on the email that said US and Canada and it was a nightmare! 3 agents later and much drama, it turns out they sent the wrong phone number. By the time I got someone with a brain and was giggling around and playing jokes on each other in an office somewhere south of the border, then the people I needed to talk to were out of the office. Today the drama will continue with people who can’t do the most basic of tasks. It now has been a week of trying to get this item and still don’t have it? Drama continues....
UPDATE: Finally reached an actual person who was kind, helpful and professional. She left a note for the driver to leave a message when he calls. I guess the average person doesn’t know to do that when someone doesn’t answer the phone. This has been a nightmare!!!! FedEx has delayed me not having this equipment for 7 days. ALL because a driver can’t leave a message on a phone. Well, I ended up with a smart mouth former fire truck driver and said he couldn't get up my hill. I guess he couldn't figure that out when he picked up that package. Ugh!
I guess logistics is not there strong point. Fedex hold my bike for two weeks and finally had a guy with an actual truck to bring it to me. I guess it was Fedex freights first time delivering to my small city. NOT!
How does this company stay in business? Had I paid for shipping, then I would have been beyond angry! Unreal experience