Reviews of Mountain Moving & Storage (Moving Company)

Gary Sexton

Jesus and his team managed a difficult grand piano move. They moved the piano from a basement, through an outside door and along the grass path, rolling the wrapped piano on plywood to the driveway. They were efficient and professional.

Sandra Barr

***Update from previous review: I called on 29 July to discuss the issue further, as per the response below from the company. As of 19 August I am still awaiting a return phone call.*** Terrible experience from start to finish. I did a local move (4.5 miles away.) I've moved many times in the last 23 years. I needed movers for furniture only and wanted to hire professionals so it was done well and efficiently. Estimate seemed high at $1700, but they charge hourly for local moves so if they move quicker than that you pay less. Which would be great if you have a motivated and efficient crew. Because the estimate was so high we moved a lot of the furniture ourselves the day prior and left only 2 sofas, a loveseat, a recliner, 3 queen beds, a king bed, 5 dressers (no drawers), kitchen table (no chairs), server, and 3 shelve units for the moving company. Upon arrival the lead mover even commented that I hardly had anything to move. After being at my house for one hour which included their walk-thru and putting down carpet protection, they took a 25-minute break (from 1015-1040.) **Reminder that I'm paying by the hour and yes, I understand that 2 15-minute breaks are mandated and necessary.** They then told me that they might have to make two trips because the truck they were supposed to have, which is bigger, was broken down. I reminded him that I'm being charged hourly and he said "well, they would go real fast." When I said that still wasn't right he said that "maybe they could fit it all in one trip." They did fit it all in the truck, but then the truck wouldn't start. While the truck was broke down in my old driveway with all my furniture on board, my son and his friend helped them try to jump start it with their own cars. During this time I called and talked with the manager who told me that "well, they are taking their lunch break right now anyway." When pressed further he said, "You won't be charged for the time the truck is broken down. That is what you wanted to hear, right?" Ok, great. Of course that is what I wanted to make sure of. After a 2-hour "break" and finally getting the truck running and to the new house, and after losing some bed support beams and leaving the cord for my sleep number bed at the old house, they still charged me $1666 for moving despite the amount of furniture being far less than what was estimated, despite losing items in 4.5 miles, and despite the delays and inconveniences. I've had an entire house moved more efficiently than that several times. If you want to be over-charged and have poor customer service with questionable vehicle preventive maintenance, choose this company.

Rebecca Hannaman

David and Darrell moved me in 1/2 the time of original quote! They were awesome.

Pat Leahy

Todd and his crew did a fantastic job for us. They were on time, moved quickly, and were super careful in our new home. I definitely recommend Mountain Moving and Storage. They are the best. Thank you guys. Pat, Susan and Frankie.

Christopher Spencer

The crew was very meticulous in their packing all of my household goods. Very pleasant individuals to talk with and absolutely professional in all aspects.

Kelly Johnson

Jesus, Dave Jr. & 'M' were an awesome team! We are a dual military family, and have seen our fair share of moves. These guys SET THE STANDARD. We especially appreciated their prompt, professional, polite, efficient, and careful service. I've never seen a team so detail oriented; they really took the time to CAREFULLY wrap items and protect them prior to moving. Inventory was clear and detailed, and they even dissembled a giant desk instead of removing the doorframe to move the desk out of our office (I was previously told desk doesn't come apart). These guys are TOP NOTCH. I wish we could use them for EVERY move!!!

John Minzer

My wife and I scheduled these guys to help us with our local move. We have used several local companies in the past and have never been happy with the result, hence why we kept trying someone new. These guys are my goto recommendation if you need assistance moving. I called and reserved a team of 4 and two trucks about a week before our move. They let me know the price estimate and gave us the estimate time they would be there. They called to confirm the day prior and called the morning of to let us know they were on their way. The guys that showed up (Mark, Gabriel, Robert, Jesse) were polite and professional and knew what they were doing. We showed them what needed to go and they quickly got to work. They treated our stuff just like it was there own. They worked quickly and efficiently. Moving is always stressful, these guys made at least this part of it easy. Instead of shopping around for who may be the cheapest, save your self the hassle and call these guys to take care of your stuff.

DUANE MILLER

Hard worker

Cassie Cory

We just wrapped up the first part of our military move, and Mountain Moving did a fantastic job! We have completed several moves over the last 5 years, and they have been the best company we've dealt with, no competition. Max and Dontae arrived on time for the first day and got straight to work, packing up over half of our stuff (we have a lot of junk) in one day. The next day, they had an additional 2 people to help (Will and Gabe) and they completed everything by 2pm. Less than 2 days to pack up a 4 bedroom, 2-story home! They were friendly, professional, and efficient, and we would recommend them to all of friends as they prepare for their next PCS.

Evelyn Germano

Mountain movers moved us twice, first to temporary housing then to our new home in Gig Harbor, plus we also used them for storage during that time as well. They were very efficient & fast.

C Denise Thomas

Shawn and Lamar did an outstanding job delivering and setting up my household goods. I would definitely recommend Mountain Moving company if all their employees work as well as these two gentlemen.

Skip Keely

Everyone from Mountain Moving was a polite professional .They always showed up on time all with smiles on their faces and great attitudes. We used them before and we'll use them again .

Nancy Brakke

Jesus and Jeremy were very professional and caring with the delivery of a VERY heavy upright family piano. This is the 4th time we have used Mountain Movers and will continue to use in the future. Thanks again for your trusted help. Regards, Bob and Nancy Brakke UP

Joyce Lert

I used Mountain Moving during a remodel for moving my belongings out, storing them and then moving them back in. They are very professional, friendly, and on time. I highly recommend them.

Boyd Landis

Honest and fair. If you need to move call Mountain Moving and Storage

J

The crew invested the extra moments into explaining up front the unloading process and paperwork. They took great care in avoiding damage and applied floor protection over the carpet and wood flooring. David, Will, Jermey, and Issac were the most caring and professional moving crew we have ever had over 30 years and 10 moves. Thanks guys!!

Debbie Hines

Our experience with Mountain Moving for our local move was great! They even lent us boxes. I had never seen that before. They were punctual. Gave us the "Red Carpet" treatment (they roll a neoprene "carpet" on all the high traffic areas and cover all the stairs with an adhesive plastic sheet). We have many sensitive antiques and all the workers were very skilled and careful. I didn't feel apprehensive for a moment. We had absolutely no damage or losses. It was a perfect move and I would highly recommend them. We have done 6 moves with the military and this one is at the top. This time was on our own dime and it was a great value with total peace of mind. Our team was Jesus, Max, Sean, Issac, and T. The appraisal was done by Doug and he even wore shoe covers to walk through the house.

David Um

Great experiences with Mtn Moving. I have used them twice - once when they were assigned to my military move from WA to HI, and a second time when I chose them for a move from one point in Tacoma to another. I can't comment on pricing for the first move (paid for by military), but the second move's pricing was very fair. James (estimator) arrived as scheduled, provided a written estimate and tentatively scheduled a moving day. A 'what-to-expect on moving day' PDF was provided. He offered to provide boxes and packing materials, if needed. Movers (Todd, Tua, Fah) arrived on time on moving day. Walked thru, discussed basic plan and they got to work. Watched the guys move all items and they used standard equipment (carpeted dollies, pads, tie downs, etc). Everything was handled carefully and nothing was thrown or dropped. Load up time was less than estimated and very smooth. Unloading at the new house took even less time. All in all, an excellent experience. Simply put, the service provided was the service promised. I think prepping for moving day is 80-90% of what makes things go smoothly. We had everything boxed up, labeled, and staged by the doors of each room on moving day. Clothes taken out of closets and dressers and boxed up. Read thru the "what-to-expect" PDF and transported prohibited items ourselves before moving day (open chemical containers, alcohol, high value items). Everything you leave for the movers on moving day to deal with adds TIME. That, in turn, will increase your final cost, or torpedoes the whole move because of some showstopper.

William Bowlin

Thanks to Mountain Moving & Storage for the worst moving experience of my life. 10/10 would not recommend. Not only were they 8 hours late because they forgot to put me on the schedule, every single individual that I dealt with were unprofessional except for the actual people who moved my stuff. I got a lot of “it’s not my fault” and “well, do you want us to move you or not”. At no time did anybody call me to let me know when to expect the movers. The “management”, and I use that term loosely, couldn’t handle the conversation because I was a little annoyed and she stated that she had never been talked to that way. At no point did I become irrational. I didn’t curse but I was annoyed. She couldn’t handle that. She should not be in management if she can’t deal with customers. Then I spoke to her boss and not sure if he was a manager or the owner. Either way he was at least able to carry a conversation without getting his feelings hurt. He said “I don’t know what else to do besides say I’m sorry”. That was pretty weak attempt to make things right. At no point did anybody ask me what they could do to make things right. No discount was offered and once the movers did finally finish nobody called to follow up. I’m beyond amazed of the total disregard for my inconvenience that was their mistake. If you are in the Washington State area I urge you to never use this company. I will put this review on every single social media platform that I can. The company and the level of service and professionalism was straight trash.

Chiara Diane Montante

Moving can be a nightmare but in our case the service we received from Mountain Moving was top notch! Beginning with the expert and personal assessment and attention from their front man, James Bender, to the timeliness and efficiency of the three men who moved us (Germaine, Dante and Joe) we were moved with courtesy and without issue to our new place. My highest recommendation goes to Mountain Moving and their crew! Thanks a million. Chiara & Tom Montante

Indra Baboram

Jesus & Web did our military move this morning. They came very early and got started immediately, they were faster than we expected in getting everything done. They were very professional and you could tell that they knew exactly what they were doing. Our Apartment is all cleared out and we're ready to go. Thank you guys so much for your efficiency.

Tim Cornthwaite

Shawn & Dante provided excellent customer service. Friendly, respectful and careful with our household goods. Thanks guys ! A+ Highly recommended !

Betsy Brown

Jesus was professional, easy to work with, and efficient.

Mark Vercollone

Jesse and Nick were very professional and efficient with my move. My military move could not have gone more smooth.

dalin kors

Mountain Moving did a amazing job. They were there on time and working extremely hard to finish in a timely matter. Dalin

jivebretv

Excellent customer service! Gabe, Ed, Dontae, and Austin helped us move in January 2018 and everything went smooth. These guys were friendly, trustworthy, and worked at a fast pace. I’d highly recommend them. - Bret from Gig Harbor

Scott Stockdale II

They packed everything very poorly. Quite a few broken items when I got them deliver to my new house.

Lori Sage

Had a really great crew in TJ, Tim and Kenney with a small, local move. Would have them come help again!

Mark Smith

The largest of the Stevens Worldwide Van Lines agents in the NW area. Staff is very helpful to all drivers not just Stevens drivers. No public scales at this location.

Janet Van Wieringen

The estimate was great! The trouble began when I could not close at the time I said. So the guys had to pack up everything and then store it until they could deliver it. When they did, they were both professional & quick. Everything came off of the truck and place in my new house. Will, Shawn, Dave Jr. & Nick did a very good job!

John Brewer

Without a doubt, having moved 6 times in the last 24 years, this was the best experience we've ever had. The Mountain Moving crew that gets the credit for our superb experience. Headed by Jesus, the crew included Gabe, Robert, Jeremy and Austin. Each member of the crew treated our furniture and items as if they were theirs. I commend them for their professional attitude, energy, and thorough work! THEY ARE THE BEST and Mountain Moving & Storage should be very proud to have these men representing them. KUDOS!!! .

Frank Casazza

We've used Mountain Moving & Storage several times in the past and have always been more than pleased with the quality and professionalism of their teams. We just used them again today and their team (Ed, Dante and Jereamie (sp?)) were outstanding. Thank you to MM&S for taking such good care of our household items.

Miguel Oliva

Great moving experience, the two guys were very professional and quick. Took care of my furniture and cover everything before it gets scratch. Just happy with the service.

Jake Leuluai

Alright

SoCalKel

Good food, not the best but not bad. Didn't like that they use enchilada sauce on the wet burritos but great service and margarita. I'd go back.

Karen Gilfoy

The crew did an outstanding job, very quick and efficient. Shawn and his crew were friendly and professional. We would definitely recommend them.

Devon Dohrman

Was worried about having someone else pack my stuff because I have heard horror stories about HHG Todd and his crew were very good with our stuff and wrapped everything good and in a timely manner.

Hannah Gurewitz

We had a wonderful experience with Mountain Moving! The initial consult was informative and easy. The day of move was smooth- they arrived timely and moved quickly, making sure everything was taken care of. We had them pack some things also and everything was packed with care. I felt their pricing was fair and I would definitely hire them again for any future moves.

Joe Carman

Their quote beat everyone else by at least $750. They brought boxes ahead of time. They arrived on moving day on time. Nothing was broken on moving day (we've since unpacked). Everything was completed on time. The bill was virtually the same as the quote. Service was professional and friendly. COULDN'T BE HAPPIER!

Catherine Johnson

Absolutely great guys. They were very efficient, fast, and respectful gentlemen. They showed up on time and finished just in time. I would definitely recommend to friends and family!

Christine Garrison

We recently had Mountain Moving pack for us and had the BEST experience. They were incredibly professional, quick, and considerate. They treated all our items with care and even caught things we shouldn’t be packing (car keys!!) I recommend this company for any and all your moving needs!

Steffany Tilton

I had Mountain Moving & Storage move my apartment last fall and I couldn't be more pleased with my experience. I only moved a few blocks, but these guys pulled out all the stops regardless that they could have carried my furniture just down the street by hand. All of my belongings were boxed up neatly and orderly, delivered to the right space and nothing was damaged. They took better care of my belongings that I have in prior moves. I also had them help when I delivered a large piece of furniture across town to my apartment at a later date. All precautions were taken and my furniture is in great condition thanks to them. Did I mention that my apartments both were upstairs in vintage (1918 and 1957) buildings with no elevator and VERY narrow stairwells? The entire staff who helped, from the front end and sales staff to the guys who moved me, all were knowledgeable and professional. I would (and have) recommended Mountain Moving & Storage to anyone who needs moving. Whether it's down the block or across the country. If I would change anything from my experience, I wouldn't have bothered personally packing the portion of the job that I did and had left it all to these guys. While I was unpacking, you could tell who was the professional and who had packed themself! :)

Pete Elswick

I have referred Mountain Moving and Storage to several of my clients over the years and have never heard anything but great things about their moves. So when a client of mine told me he couldn't get anyone to move his antique Box Grand piano I called Ed at Mountain his answer was no problem and it was moved the next day in perfect condition.

Carleen Garrett

I just did a short move from a two story to a one story on the same street. Not a long haul but still a lot of work. Jesus and Tim were my packers and movers. At 80 years of age with some health issues, for me this was a difficult move. They made it much easier. They were fast, helpful and very courteous. They definitely deserve a 5 star rating.

Doug Fritts

Pros: they showed up on time, the movers were professional and courteous, they loaned me a strap to tie some things down in my truck, very nice guys Cons: the crew did damage some of our items but NEVER TOLD US. I was going to give 3 stars but knocked it down to 2 because the more I think about the damaged items the more annoyed I get. If not for unmentioned damaged items I would've given them 5 stars.

Justin zimmer

Jesus and Tim were great, very professional and walked me through the entire process. Would highly recommend them both.

patricia johnson

Jesus and Tua did a great job with our move. They took great pains to make sure everything went well. I would definitely recommend this company and Jesus and Tua to others.

Becky Henson

We hired Mountain Moving to move a grand piano that we had purchased. They were professional every step of the way, from the first phone call to the finished delivery. It took about 3 hours for them to move the piano (taking it apart, loading it, transporting it, unloading it, and setting it back up). They handled the piano with extreme care and put it exactly where we asked. I would most definitely hire them again and have already recommended them to others.