Reviews of Brooks Transfer & Storage Co (Moving Company)

1378 London Bridge Rd, Virginia Beach, VA 23453, United States

Average Rating:

DESCRIPTION

You have all the feddbacks of real people who are consuming the products and services of Brooks Transfer & Storage Co (Moving Company) in the area close to Virginia.

To this day the firm receives a rating of 4.0 stars out of 5 and that score was based on 92 reviews.

As you can read, its rating is quite high, and it's based on a very large number of scores, so we can say that the score is quite faithful. If there are many people who bothered to rate when they are happy, it works.

As you know, we do not usually stop to give tatings when they are positive and we usually do it only if we've had a problem or issue...

This Moving Company is classified in the category of Moving company.

Where is Brooks Transfer & Storage Co?

REVIEWS OF Brooks Transfer & Storage Co IN Virginia

Eilene Rosenblum

My crew today was Artie and Chris and they were outstanding! They deserve more than 5 stars. Moving is stressful at best. They were on top of everything, handled my possessions with care and were so pleasant as well. I couldn't thank them enough for a job very well done.

sade kirby

Erik Holze

Worst moving experience ever. We started out with three movers and within half an hour they were replaced with ONE older women who needed constant help lifting and reaching for everything. 80% of our boxes were mislabeled, and things that my wife spent weeks organizing and prepping were dumped and tossed in boxes like garbage. That was our experience six months ago. I am writing a review only now because my friend just moved cross country and this company was also hired by the navy to move her and her family. Not only does she have 16 missing boxes, a missing bicycle, missing kids toys, and missing rolling racks but there are boxes that are COMPLETELY destroyed and even boxes that were opened and gone through. I don’t know if it is a coincidence but I find it alarming that when we reached out to the military community, we found similar stories. How can a company hired by the military show such blatant disregard for our property.

DJ Price

Today my wife and I had the pleasure of having two of the most professional workers to move in our furniture. They were not only on time but earlier than we expected, worked with a sense of urgency while still being careful and very polite. Ricky and Willis were AMAZING. If all of your crew are like them this company is in great hands. Thank you so much for the excellent service.

Erica Lissette Colon

Adam H. & Chris D. Came to deliver my things. They called 10 minutes prior to arrival to let me know they were on their way. Everything went smoothly. My couch was being a bit stubborn, but they went out of their way to make sure they found a way to get it through! Thank you guys very much!

Neil king

I've moved 18 times in the past 30 years (military life) and these guys were the best. Great attitude, worked quickly and carried out the unpack and disposal of boxes without any fuss. Thanks David and Kyle

Teena Pearce

Mary Holland

I was very pleased with the services we received from Brooks. Your people were great. On time delivery and good communication all thru the process. I would use them again and recommend them.

Zach

I had a wonderful moving experience with Brooks. Our surveyor, Dana, was prompt and very detailed. The movers arrived on time, were very friendly and gentle with my items. This is the first move that nothing was broken or damaged. Would definitely use Brooks again!

Felipe Imamura

Outstanding service! I was impressed with how they took care of our stuff. Everything was well packed and loaded in the container. I definitely recommend this company.

jeffrey white

Very nice and warm feeling better now than ever before

Milissa Andrews

We had an outstanding experience with Brooks Transfer and Storage. Everyone was very professional and thorough. The staff was in constant contact with us every step of the way from booking, to preparing for packing, loading and delivery. They truly made our move across country a great experience!!

Erin Mericle

Would of been a 4 star review if the promises that were made were kept. My husband and I moved back to the area for the Navy. They sent 2 gentlemen to unpack our stuff, so we opted to put our stuff away ourselves. When we asked if they would come & pick up the boxes, they didn't hesitate in answering yes. When I asked what they do with them, they stated they have a community box area where people can help themselves to the boxes. Great! Called the office today & was told there would be a $125 to pick up the boxes! The lady didn't care we were told differently.

taneiqua malden

I had a 2 bedroom apartment that this company handled for me. Jeff and Artie were my movers and they were EXCELLENT. Not only were they professionals, they were proficient and funny! It was a pleasure to have them as my team. We went over the game plan and they executed as requested. They were gentle and meticulous in regard to packing and relocating the items to the moving truck. I HIGHLY RECOMMEND this duo if you’re looking for your items to be in great hands. I’ve had many movers before, but by far these two really were great. THANK YOU again fellas for helping me out and making my move less stressful! (Also, to the gentlemen that crated my painting, THANK YOU)

Işil Dillig

We used Brooks transfer for our move from Williamsburg VA to Austin TX. A bunch of our expensive furniture was damaged. We filed some insurance claims as they asked us to do but they wee extremely slow in responding. As of now, we still have not managed to get any money for the damages or have them fix any of our furniture. Furthermore, we have been trying to get them to give us receipts so we can get reimbursed from our employers, but I also have not managed to get the invoices yet. I would NEVER use this company again!

joseph cobb

there is no better. they were simply great on every thing that was done.

Ann Denny

Great, dependable move. Awesome move. Would definitely recommend Brooks Transfer and Storage.

Wesley McPherson

Techno Bobber

Good work ethic and professionalism, Niko, August, Kyle

Joseph Johnson

Brooks Transfer and Storage was awesome to work with! They were reasonably priced as well as the staff being friendly, accommodating and professional! Would recommend this company to anyone moving!!!

Tiffany K

First off I want to personally thank Erika for being an amazing guide throughout all of this! First, she requested that I would be moved out in the morning like I asked and they delivered! Secondly, when the shuttle with United Van Lines wasn't able to take my things to Florida on time, which wasn't Brooks fault, Erika kept me updated throughout the process and always made sure that I was taken care of and was well informed. She is such a wonderful guide. She has called every few days to check in and even sent follow up emails in addition! If you want a company who cares about you and your move across country, Brooks is your best bet. :) Ask for Erika!! As my second shout out, I wanted to thank the awesome move-out team, Corey and Artie. They were professional and quick! It was a very smooth transaction. They were very courteous, pleasant, and polite. They even wrapped my mattress for me! It’s green cotton and wool so it was very heavy and awkward to wrap on my own. (As a note I was a "self-packer"; I did not pay for anything to be wrapped or packed.) One more thing, they give free boxes too. Moving is expensive, especially across country, so ensure you ask for some! :)

Mary Cornwall

I am giving 3 stars. I'd like to give no stars for the manager who estimated the job and 5 stars to the actual movers. The gentleman that we "hired" came to our place to give us a quote. He seemed very professional and I felt confident using their services, as I was told he would "personally oversee the details of helping us prepare and execute our move". I never saw him again, he would send someone else to drop the boxes, the color coded labels, took days sometimes more to answer emails. Only called the night before to talk a "game plan", which wasn't helpful because any time I said something specific we needed, I was told that I will need to talk to the manager facilitating the move. I thought that was who I was dealing with! He had no responsibility, no follow up, and certainly did NOT know how to accurately estimate how long the job would take. After the move was said and done, there was no follow up phone call, email or anything. We had a couple things scratched and I called him during the move, was told he would email me Monday. We are now a week past that Monday, still no follow up. He sorely misquoted this job, lost money and is mad - which is not the customer's fault. Now to the movers. They were WONDERFUL! They went above and beyond, worked LONG hours, no breaks, to ensure all our stuff was moved in timely. They were friendly, fast, and efficient. They all worked great as a team. If it wasn't for their service and efficiency, I would not recommend this place. Because of them, I do. After all, the movers are the backbone of the project. I am hearing that there are better salespeople that care about the movers and the hard work they do, as well like to be present, instead of this man behind the curtain.

Dave Fulkerson

Larry Widgeon

Wonderful!!

Brian Hodson

Great service, support and coordination on a move from Norfolk, VA to Ft. Myers Beach, FL. Nice folks to work with.

James T. Kirk

Hot air! Avoid. I used these clowns in short skirts. About a year later I moved again and I hired A Friendly And Affordable Mover. That's a true professional! I hired him for the most gut wrenching, difficult, and complicated out of state moving stituation anybody could have imagined. He never made me feel like it was hard on him or anything difficult at all. A pure class act. These guys? Trolls! Avoid avoid avoid! The bottom of the barrel.

Jaysun Cousins

Could not be happier. The packing and moving crews were different people but they all did a superb job. Packing charges were fair and the estimator, Dana, gave us some good tips on where we could shave costs. No damage at all to the furniture and the only broken thing was one glass dish out of an entire crammed-to-the-gills house. The furniture was put where we needed and reassembled well. Could not have gone better. They even hauled a piano to the 3rd floor!!

C C

Please look closely at the reviews! Many fake one review people with glowing reviews. Very few legitimate customer reviews. BEWARE! The cheap and dirty: This company sits on United's reputation. The reality, you are completely in their hands on local moves. United CANNOT and will not assist if anything goes wrong. THEY DO NOT EVER ANSWER AFTER HOURS EVEN WHEN YOU ARE FORCED INTO AN "OVERTIME" WEEKEND MOVE! The dispatcher option is completely bogus. I was actually asked to cancel doctor's appointments to accommodate their busy schedule. This was an actual conversation. So yeah, more awesome sauce! My real estate agent told me that the movers were afraid to come and requested my dad to be there. The office and management and owner are completely unprofessional and obvious money grabbers. Period. The packer Kate, packed my things so carefully. In fact I think I've only found one cracked glass of so many fragile items. In the end, she did an incredible job. I felt disrespected completely by the office. They made no effort to disguise their crappy attitude and hostility towards me that was generated by my dad. They were so horrendous. Poisonous. Completely unprofessional. It's sad that they would involve themselves on that low level like that into a dysfunctional family relationship. The movers Corey and Cole were so great. I was left to move alone with a negative checking account balance and they made me feel so comfortable and positive and honestly worry free when they got there. I bought an iced tea on moving day on the way back to my new home with couch cushion change, as a stress reliever. The movers were complete professionals. I was really embarrassed to not have any cash to reward their incredible efforts on moving me and their complete professionalism. This company is LUCKY to have any quality people working for them at all. I mean the people actually WORKING. Not the office Bit##es. I filled out a review and requested the owner to call, which he has not. I'm not surprised though since they only respond to positive Google reviews, which is a sign of an extremely WEAK management presence. I'm so disappointed. The whole point of hiring people to help you move is to alleviate stress, not be the source of it!

Lauren B

Just wanted to thank Brooks Transfer and Storage (shoutout to David and Chris) for helping me with my unpack and being so professional and friendly. I really appreciate your helping out and being so accommodating!

Bailey Phillips

Elizabeth H

Awesome staff, everyone very friendly and helpful!

Jacque Juergens

Katie Briley

Erika Gray

Greg Calvert

Awesome experience dealing with them for my move, great company

jackie j

Having Brooks move us was a very positive experience... We had lived in our home since 1989 and decided to downsize. Moving is a very stressful thing to go through and the employees that we delt with from start to finish were amazing. Michael Denny, came out to give us an estimate and prepared us on how to pack and his pricing was the best of three estimates we obtained. We signed the contract on his visit. He told us to call Erika or Shanna if we had any questions and they would guide us through the process. I cannot say enough about these two ladies. Their customer service and phone edicut were professional, efficient, and accomadated all our needs and concerns. We had two sets of movers,a team of three men that moved us out and another team of three men moved us in. Both teams arrived as scheduled and their disposition, they worked well as a team, and handled our belongings, as if it was their own. Our belongings had to stay on a truck for three days due to the closing date. So the company sent out another team to move us in. Alin was assigned both times and the second team did equally as well.. Our neighbors came up to my husband and stated that they have seen a lot of moving companies but this team was the best in being courteous, quiet, and very efficient.. Their was no damage to our belongings and they set things in place as we requested it... It truly was an amazing experience from start to finish. We will definitely refer them to people that we hear about, that need this type of sevice... Great team!! Joel and Jackie Jacobson

Diana Wilcox

Excellent Service! Mike Denny and office staff were very helpful throughout our move. The movers were very polite and professional. No one enjoys moving but Brooks Transfer & Storage made it as stress free as possible. We highly recommend Brooks Transfer & Storage.

Sean Monaghan

susanna doctor

Every one involved was very conscientious, especially Erika. We were pleased that everything arrived ingot condition.

David Fulkerson

Race Creeden

Excellent moving experience. Jeff and Artie were very professional and timely.

Cindy Green

Brooks Transfer & Storage Company did a great job. It rained both days we were moving and the movers did not slow down. They covered the furniture and flooring and didn't damage any of it. The movers were also pleasant to be around. This is a first class moving company! I highly recommend them!

Trina Baughman

Could not have dealt with a more professional group. Highly recommended and would definitely use their services for my next move. A cut above!

Ben Robinette

The service provided by the Brooks team was very poor and subpar. Poor planning by Brooks management caused them to promise what they could not deliver. A one day delivery was promised even after we questioned this promise. Their lack of planning caused us to either unpack 100+ boxes ourselves over a weekend or live with limited access to our beds, kitchen, living room and public condo areas. The management team set up their moving team to fail by only sending three movers and then one of things movers leaving for a personal emergency at noon...even with three movers, it was not possible to finish in a day. While the moving team was set up to fail, their attitudes at the end of the day was unacceptable. After telling one moved to stop throwing trash and empty boxes off a stairwell balcony over a public walkway, the movers chose to tell at my wife; sarcasm when asking to sign paperwork; not completing cleanup until I "asked" them to finish getting the trash out ( "Are you asking me or telling me to remove the boxes?" ); refusing to unload boxes in the floor when directed (and in compliance with the contract); and then leaving their trash both in the house (drink cup) and in the community drive (nails & wood chunks from the lift vans). In the unscheduled second day of work, we asked them to remove the remaining boxes and packing trash as we unpacked the 100+ boxes in our own over the weekend. They did an admirable job moving the trash. The general manager did come out and apologize for the troubles the previous Friday. While this was nice, it did not make up for the frustration and aggravation of their employees or our time doing their work for them. A poor performance...I can't recommend using this company.

Timothy Cinatti

I used Brooks Transfer & Storage about 1 year ago. I hired United Van lines and their sourced the move out. I was uncertain how long I would be living in V. Beach and left several boxes unpacked. I had some breakage which I advised United Van of and they gave me some compensation. Recently I started opening some of the other boxes and the breakage is in the thousands and there is not way to replace these items. Suggest you avoid this mover at all cost.

Daylene Wolf

We have had many Military moves and this was the best move we have ever had. Amazing Company to work with from beginning to end. They were great with our possessions and very few things were broken. The things that didn’t make it were replaced surprisingly very quick. I would highly recommend them to anyone who is moving. They were amazing!

Adriana Frates

Horrible, when this move originally happened they came in a packed and just started throwing things inboxes. Then I top of it, why should I have to freaking supervision your stupidity when your suppose to be doing your job correct. This was our first move ever done and I would prefer next time to do it ourselves again since God forbid if things are carried and packed with care but it wouldn't matter to them because it's not their items to pack so honestly they could careless. Now when the movers came they were all hoorah to get the truck loaded and our driver was a very nice and polite person. The men came and started working and then started to slow down after a few hours and complaining about how they might not be able to fit things after the fact they never remembered after we told them there was stuff in the back yard. My favorite was when time was being crunched and truck had amount of room, we had to end up getting rid of items. But our favorite is our sons twin bed that was not even a year old, they broke and freaking lied. Even the driver told them to report it and be honest especially because he saw the bed before hand since we did a walk through of the items before loading and the bed was is perfect condition. They obviously took the bed and drug it because the left back leg was snapped off and the right front leg was too, that was our 5 yr olds bed and then won't even cover their stupidity. So now we had to take more money to cover a bed these knobs couldn't get right and lied about. Oh also our sounds bar front cover, the plastic on the inside is cracked and pieces broke off, they ruined my daughters first birthday decorations, photos left on the garage floor and paper work and our coat hook, it had iron hooks and they manage it rip off two of the damn hooks. Worst business ever and honestly disappointed that the military trust them to do a any work to move people. Not a good company unless you like people breaking your items.

Unhappy Customer

Didn't show up when scheduled. Dana is the most unprofessional and unorganized person there. She never explained anything but had all the excuses in the world. Never returned calls nothing. I'd give them zero stars if I could!

Nick Brown

Shane P. and Artie T. We’re very professional and nice. Super fast and neat. Super friendly to my family. Excellent job

Joseph Jordan

Where do I begin??? Maybe; this company sucks!!! My 83 yr. old father contracted with them to move his belongings to Colorado, guaranteed to arrive by Aug. 8th or they will pay $100 a day for each day after that, sounds great doesn't it... items finally arrived 25 days late. So, they owed him $2,500 right? Hmmm, not quite. Why? How about the fact that they have a One Hundred Fifty Nine page contract... Why do you need 159 pages of legal jargon? Simple, loopholes to "legally" rip you (the customer) off, and that is exactly what they're doing to my father's estate. He died August 15th. My brother and I had made repeated calls to Jeff Brooks but he was ALWAYS in a meeting, never returned a call but one of his underlings did have interesting excuses: "the property is in United van lines possession, umm... we're not sure where it is, it's in northern Virginia, it's on a truck and will arrive the 25th, no, make that the 28th and it will be on a train, ummm no make that the 30th, no, the 2nd of September, wrong again, it will be there the 3rd", and "we'll settle the $100 a day thing for $1,000; $500 from us and $500 from United". If you choose to use this company after reading this you will get what you deserve. I for one will never recommend this company nor will I ever recommend United. Combined they are pretty casual about their commitments and promises because they have a ONE HUNDRED AND FIFTY NINE PAGE CONTRACT that lets them screw you or your 83 yr. old father and there is nothing you can do about it.

O. Redd

Ok, here's the honest run down on Brooks Moving Company /UnitedVan Lines...they are awesome ! I recently made a move from Virginia to Atlanta. I scheduled estimates from a few different companies. Mike from United came out to my apt in Virginia and gave me an estimate. Even though his estimate was a few hundred dollars higher than the others , I decided to go with him and here's why. He gave me an " estimate not to exceed binder". If you're moving , try to go this route. He explained to me all the extra charges I could incur without one. (A shuttle fee, an elevator fee, if they had to hire extra help etc). He told me( and I researched ) signing an estimate without a binder is like signing a blank check. My move could never exceed the price of the binder ... it could be less though. I called the other moving company to see if they would offer a binder ... they would not. So, with that and other things I made my decision. Brooks it was ! And, I couldn't be happier! From Shanna in the office , to the two guys who loaded up my truck in Virginia ( in a little over an hr) to the one guy who delivered and unloaded my things by himself in Atlanta...it was the smoothest process ever ! They stayed in touch with me every step of the way , I got my furniture early , they were flexible , accommodating and professional. All my furniture was well taken care of. My move even ended up being a couple hundred dollars cheaper than the estimate. If you're looking for an interstate mover and in doubt , please don't look any further , you've found the best. Go with Brooks. You won't be disappointed!

David Millar

Movers arrived on time, packed and unpacked efficiently, and were polite and friendly.

Cathy Romine

This is a great company not a fly by night. Everything was good, no surprises or damage. I would highly recommend!

Teresa Darlington

Five Stars All the Way. Great Moving Experience

Tara Smith

I've worked with Brooks Transfer on a weekly basis for over 10 years as an extension of my business. Their moving teams are professional, courteous and respectful of the clients' household belongings. They arrive on time and finish the job in a timely manner. The office is also wonderful to work with. They have great customer service, always return calls and emails in a timely manner. In the rare occasion that a claim is submitted the claims dept. is very quick to resolve the situation in a friendly manner. Brooks is my preferred vendor for all moves, and the one I recommend to family and friends as well.

Chuck Garcia

Excellent service and staff!

RaRa Only

This move has been the most STRESSFUL, HORRIBLE, UNPLEASANT, and UNPROFESSIONAL move ever. My husband and I have had government moves before that was great. Being that my husband is now retired we had to pay almost 11k of our hard earned money to pay for this move from Chesapeake, VA to Jacksonville, Fl. They sent out this guy to come and take an assessment on how much merchandise we had in our home, once he was done he told us the price and everything. I asked many questions on how our items would be stored and he said, “that our items would be kept in a vault at their storage facility until we were ready for our items”. Come to find out later our items was tossed in a corner that could be easily accessed. He also insured us that our items will be taken care of. On 11/12/18 they sent out 3 guys, 2 of the men have been with the company for a while and 1 have only been with the company for a week. How do you send someone who has been on the job for only a week to do a state to state move with no supervision over him!!!! So they moved all the boxes and took down all the big items, with that being said they misplaced all the hardware for putting our furniture back together and we were later told that they should have used a parts box for the hardware. They took the legs off of our dresser which they shouldn’t have done, we had four legs before they took them off now we have three legs to the dresser, now the dresser is sitting on the floor with no legs and also a damage corner, we have two beds that can’t be put back together because of missing hardware, a computer desk that has been broken, instead of them unscrewing the legs from the desk they ripped the legs off, knobs on our other dresser was broken off which the delivery driver said he broke, another dresser with the knobs damaged, long couch has been ripped and corners damage, love seat corner damage which the delivery guy showed both chairs to me, tv stand missing hardware so now we can’t put the shelves back into the tv stand, missing a step ladder which the driver Mike said he left on the first drop off on 1/3/19 which he didn’t, our boxes was open and the driver Mike said he open them to put items in the bottom of the boxes, I found a dirty rug in the bottom of one boxes that didn’t belong to us. We trusted this company with our merchandise that is now damaged by the company that we trusted. On top of that Mike the delivery took a s**t at my home and left out toilet a mess. 1/15/18 on the second drop off, the delivery driver Mike was very unprofessional he was arguing back and forth with me about a step ladder he said, “he left on the first delivery” which he didn’t, my husband and I wouldn’t have been complaining about it if he did, then he snatched his things up and walked off, he also went back and forth with my husband about putting our furniture back together and then refused to do so. Then to make matters worse we didn’t know that they were going to split up our shipment until after they had charged our card for the one and only shipment that we thought we were getting, we called Erika who was the moving coordinator for our shipment and she didn’t know anything about our items being split up between two shipments, in addition to when we address all of our concerns about this move it just fell on deaf ears, then Erika called on 1/11/19 and told us that she spoke with the driver Mike about our second shipment and she stated that he said, “he would be dropping our second shipment off on 1/14/19” so my husband took off of work for that day and waited around for the shipment to come, after of y’all waiting hours, come to find out when he called the driver Mike to find out when he was going to arrive he stated that he wasn’t coming on Monday and he was coming on 1/15/19 which was a bunch of bull because my husband took off of work, my husband then called Erika to see if she knew about the change and she stated that she didn’t know anything about the date change of the delivery. RUN FAST AWAY FROM THIS COMPANY!

Jason Taylor

As an ex employee this company is very unorganized at every level. Unless you like being screwed over I will not consider working for them. Most of the drivers there know their stuff but from management to dispatch is where all of the chaos is at.

Parker Irving

Cory and Artie were very friendly and professional. They worked quickly and packed and loaded all my goods without issue.

Shannon Ferreira

Great service. On-time, friendly and quick. Great team all around!

AMC Dee

Shane and August were fantastic! Hard working, diligent and a credit to the company. Nothing was too much trouble and their attention to detail was brilliant. Some of the best removal men we have had (and we have had a few). Would definitely ask for them again!

Nicola

Brooks Transfer & Storage was the best option, for our move that we could have picked! We knew from the moment the Relocation Consultant came out, to provide us in person Estimate, that Brooks was our mover of choice. They were thorough, prompt, and professional. They educated us on the process of the move, which enabled us to be more involved with our move; ultimately making us skeptics feel the utmost comfortable. You will not go wrong with this Company, make your move as seamless as ours!

Veronica G

Had Adam H. and Will P. from Brooks come out to Yorktown to bring over our household goods. They were both respectful and extremely considerate. In the middle of unloading and unpacking, it began to pour rain. Let me tell you, these guys did not hesitate. They kept on doing what they came to do. Overall, they were very helpful and professional. Would definitely recommend their services. Thanks guys!

Dana Salamino

Carolyn Bertucci

I recently used United/Brooks Transfer to move (out of our home of 31 years in Chesapeake, VA) to Edenton, NC. I called 3 different moving companies for quotes & I was impressed with United/Brooks from their website, to the sales rep, office staff, warehouse personnel & the team of young men who loaded & unloaded our belongings. One of the things that swayed my decision to use Brooks was the fact their sales rep., Dana Salamino told me I could have as many free moving boxes as I needed. Apparently, they bring back used boxes after unpacking clients' belongings & let new clients recycle them. This was a big help, especially since I needed a lot of wardrobe boxes! The office staff was very helpful each time I called to see if they could spare more boxes. Roberta, Katie & Erika were always very professional. I don't remember his name, but there was a gentlemen who helped me load boxes into my truck each of my 3 visits. The young men who loaded up our belongings couldn't have been more professional or courteous. Shane, Chris, James & Josh arrived at the agreed upon time on loading day & got right to work. I was very impressed with how careful they were with our things! Two days later, Shane, Chris, Josh & Spencer met me at the new house & got right to work carefully bringing in all the boxes & furniture, which included having to navigate a tricky staircase leading to the second floor of the house. They also had to carry a number of items up to the second floor of the garage. Throughout the day, these men worked hard & were so polite & well mannered. Before they left, they asked, "Is there anything else we can do for you?" I was just so impressed with all of them! I would highly recommend United/Brooks Transfer to anyone making a move. They helped me get through a stressful time & it was well worth the money we paid for this service!

Sharon S

Brooks did an awesome job on our move from Virginia to Alabama. Just a few glitches here and there. Overall great people and services

Phillip Wilkerson

DO NOT USE THIS COMPANY!! Moved from Virginia Beach recently and have had multiple issues with the move to this point. We have had jewelry stolen from our home in Virginia that was not part of the belongings that were packed up. Our things were delivered over 1 week late to our current location. When our things did arrive we have had multiple pieces of furniture with damage (which we were told can be fixed with Gorilla Glue). There were multiple boxes/totes that were opened and destroyed in transit. Concerned about the rest of our belongings as we continue to unpack and organize.

Dillon Dulay

Showed up to my place early and were ready to go. Adam H. And Chris D. worked quickly and efficiently and had my stuff ready and loaded in under an hour. Very professional duo.

Antonia Cabello

Pamela Acker

Office staff great - actual moving team abismal... DO NOT USE THEM

Brian Kane

The worst move in 24 years of military service. Provided a specific move-in date to this company to our new residence, they did not deliver HHGs as requested. Instead they put everything in storage so my family will be without everything for weeks. I had to rent furniture, out of my own pocket, and go to the lending locker on base for some of the basics, but will have to buy more. When I move again I will not accept them as my moving company.

Mark Moreno

Great experience! Everything went smoothly great group of guys. Thanks!

Emmett Smith

Pleasure doing business with people who genuinely care about you and your household goods. Brooks did what they said they would do and on time. Very responsive to questions and concerns. I would definitely recommend Brooks. We just finished our second move with the Brooks family. Our choice next time.

Kela Kitty

I had high hopes for Brooks Transfer. I chose them because of their long history in the Commonwealth of Virginia. I should’ve read the reviews before hiring them. They were a sore disappointment. The price was highest of all bids I got. It all looked and sounded good from the sales person, but the actual execution of our move was weak - and that’s being generous. Everything did make it from Virginia to Florida, but there was a great deal of damage, and the items that were damaged included some replaceable family heirlooms. Many items arrived dirty, and my were scuffed and scratched The driver admonished me: “your husband can just rub that out with some wax. “ I was more than a little offended by that suggestion, since my case goods are extremely expensive, high-end products, that I would not dream of attacking with just any wax. It was very clear to me that the reason my goods were so damaged was that the driver completely overstuffed the truck. When the truck doors opened at our new house in Florida it look like a can of sardines. Items that should’ve had nothing on top of them were underneath heavier items, and even with packing in the boxes it was not enough to protect the contents. On the bright side, everything did arrive on the day we expected. However, while there was a crew of us seven people packing and loading at our starting point in Virginia, there was only the driver and one helper to unload in Florida. The next unpleasant surprise was that Brooks Transfer apparently self-insurers their moves, which turned into another huge nightmare. After telling me I would be dealing directly with Brooks staff in Virginia Beach for my claim, I found out the truth that Brooks quickly outsourced my claims management to a local company here in Florida. There was long and protracted negotiation between us and the outsourced insurance agents to get fair reimbursement for all the damage that was done. I literally had to chase them down by looking them up on LinkedIn to get them to respond. This was a very unpleasant, and I believe unnecessary. In short, if I had it to do over again, Brooks United would not be the mover I chose. I tried repeatedly to resolve this directly with the owner of the company, as well as with the Better Business Bureau and some state agencies. I never got any real satisfaction. To make matters even worse, when I posted a negative review on Yelp, Brooks Transfer responded with a very disingenuous denial of their inability and unwillingness to properly resolve my claim or address my concerns. In their response on Yelp they pretended that they didn’t know who I was and inferred that they had not been responsible for my move at all. I would not give them a recommendation of any sort after this experience.

Shanna Mckenna

Susan Thatcher

Very helpful. Very professional. Very prompt. Very thorough! Overall great experience. Thank you!

JJ Jones

Patsy

My cousin was selling her condo to make a move back to Pittsburgh. Our crew members from Brooks were Chris and Ricky. They were very considerate and hardworking. Very professional and meticulous when packing up the items that we saved for them to package up. Very careful with everything and packed it to be put in storage for a month until her new place will be available. We would highly recommend Brooks Transfer and Storage for your move!

Cynthia P Buxton

Extremely professional, careful, courteous, and efficient movers!! Tony, our driver with Brook’s Transfer and Storage moved our belongings from the Atlantic coast to the Pacific Northwest. Tony was great with reaching out to communicate date and time of arrival and everything we could expect. He directed his crew efficiently and every one of them (Mark, Brandon, Fernando) as well as Tony were very pleasant, nice people with awesome work attitudes. They treated our items with great care. We had some heavy items and they were so gracious about all of the work. We are really grateful and pleased and can highly recommend Tony and Brook’s Transfer and Storage!

Noelle Kachinsky

4 hours late for my move. Literally half my furniture was broken upon arrival in NC and none of it put back together until I complained.

Steve Marlow

Very professional we had Brandon, kraig and Dre they did a good job and were very efficient.

Brandon Schoen

Niko, Arty, and Kyle were super helpful and accommodating. They worked hard and handled our stuff with care. They helped with some assembly. Communication was clear and they were punctual. Would recommend!

Judi Jones

From the very beginning Brooks was with us. We packed ourselves and they packed the grandfather's clock and the disassembled hutch. Brooks offered boxes for our china and clothes. When they packed the grandfather's clock i was very impressed with the care given as well as to the hutch. Our furniture arrived on time and Allen was there to greet us in our new home 2 states over. The unpacking was done in a timely fashion and we said goodbye to Brooks Follow up calls throughout the process were frequent and helpful. I will never move again but if i do i hope to find another company like Brooks Transfer and Storage

Curtis Fox

HORRIBLE COMPANY!!!! if you know whats best, you'd look elsewhere for services....they break items, they overcharge and they're LAZY!!!!! I WISH I COULD GIVE THEM A NEGATIVE AMOUNT OF STARS AS THEY DON'T EVEN DESERVE 1!!!!! DON'T USE THESE FRAUDS!!!!

Linda

We had a Full Service Move from start to finish with Brooks Transfer, United Van Lines. The packing staff came in and packed up our entire house. They were careful and respectful of our lifelong cherished belongings and our Driver was with our shipment from start to finish! The best surprise off all, was how economical it was to have full UNPACKING services. We are an older couple, and do not move around like we used to. To know that there were people to move us, that seemed to care about our move, as much as we did, was priceless. The importance of hiring a professional moving company is more than just about price, it is about the experience. However, we found that all the respectable moving companies were comparable in price, so why not pick the best around? Brooks Transfer & Storage was our best choice yet!

Adam Shinabarger

Great experience with the folks who packed my household goods and picked up the shipment for my move. Chris, Troya (apologies if I misspelled your name), and Niko, were excellent, and just as importantly incredibly pleasant people. They arrived precisely when they said they would. They were quick, efficient, and didn't leave any refuse during the packout. They were also very thorough in their pre-pack inspection of everything they packed. Recommended for anyone in the Hampton Roads area looking for a moving company.

MJ Robertson

They did what they said they would do -- could not of been happier with the service. From our initial contact until everything was in our new home they did what they promised. First class company -- highly recommend.

Aundrea Alvarado

Horrible service they had me waiting all day and no one picked up my stuff they didn't have a driver or crew to pick my stuff up on top of that this move had been set for about three months and no one knows nothing

Nancy Endries

We had an excellent experience with Brooks Transfer & Storage Company. Throughout this process, the workers arrived earlier than their scheduled time ready to begin their job. There was never any idle time amongst them. We received several telephone calls from the main office checking to see how things were going with the packers and again with the movers. This move was by far the smoothest move we have ever experienced. The three packers were efficient. The movers, (Corey, Jonny & Shane,) worked well together. They worked together as a team. All employees were polite and demonstrated a good work ethic. Unloading our household goods to our new home went well. Nothing was broken nor was there any scratches or dings to our wooden furniture.

Dean P

If you need a company that treats you as family Brooks it it!! Adam, Artie and Kay, made us feel like you where part of the packing. They were professional and trustworthy!!! If you are military family moving make sure you request Brooks for your packing!! Awesome job!!!

C Adams

People who work for Brooks were very nice and helpful. Problem is that our things did not all show up and it took me hours of follow-up to get no compensation for things that were missing. We had a door-to-door move scheduled from out of state and let them know when we arrived in town - before our stuff was supposed to. Somehow the message was never passed and they crated our stuff and it took 2 weeks before we could get a delivery scheduled. In this process, about $3000 worth of tools and other items were "lost". Beyond this, about half of the tracking stickers were no longer on their items and were stuck to other items or within the crates - making it difficult to know what was there and what wasn't. We had a long list of discrepancies and let them know immediately when we found things that were missing but never got a call back or follow-up. No offer to pay for any of it either. While they were nice enough to pay for repairs to damaged items, and everyone we talked to was very nice - a moving company is rated based on the arrival of your goods. Here, they failed. If you use this company, stop the shipment as soon as you find a discrepancy and ask for a manager to supervise the rest of the work. It is much more difficult on your behalf, but the only way to protect yourself.

Rayan Cook

What can I say! It was an amazing one night stay at the Rome villa. Everything was perfect! I would highly recommend coming here for a romantic getaway, with David’s attention to detail and little hidden surprises, from the scenic views to the bed (best sleep I’ve had!) you can’t go wrong. Already planning another holiday to come back and enjoy. Thankyou David!

Business Hours of Brooks Transfer & Storage Co in Virginia

SUNDAY
CLOSED
MONDAY
(VETERANS DAY) 8AM–5PM HOURS MIGHT DIFFER
TUESDAY
8AM–5PM
WEDNESDAY
8AM–5PM
THURSDAY
8AM–5PM
FRIDAY
8AM–5PM
SATURDAY
CLOSED

PHONE & WEBPAGE

Brooks Transfer & Storage Co en Virginia
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