Reviews of U-Haul Moving & Storage of Rutland (Moving Company)

Greg H

Poughkeepsie: Seemed odd the truck was not full but three quarters full. I found out this probably a scam being run by the company. When I went to refill the gas gauge seemed to freeze right before 3/4 tank, I kept putting in another 2 gallons, needle wouldn't move, even after starting and stopping engine.Finally after 26 gallons the needle suddenly popped to full. I drove 170 miles, the computer registered 10 mpg the whole way I should have used 17 gallons max. I'm very disappointed the the U-HAUL policy that forces you to buy more then you need or want. I needed the truck for only 24 hours but was forced to pay for two days rental. I was able to return the truck early the next day, but still forced pay for two days. They were also very cheap with the included miles, especially since I had to go 12 miles out of my way to pick up the truck in Poughkeepsie vs the facilities closer to my house as originally contracted. Rutland: The gas refill was a total ripoff. Insist on a full tank, because trying to get to 3/4 was impossible. The needle would freeze before 3/4. Either you filled it up or went back short where they would charge you $9 gallon for the difference. Every car rental company I ever used credited you for the extra gas you put in, UHAUL will not. I had to complain very loudly until I finally got a lousy $10 credit for probably over $30 in gas I had to put in extra. This and being forced to pay for two days, I will never use U-HAUL again and pass the word around to my friends, Facebook and Twitter on these shameful practices.

Todd Schnitzer

Great staff it was quick to help us with all of our needs. Even got us extra equipment we didn't think to set up ahead of time. Nice job

Chris Ryan

Large parking lot. The young man at the counter was easy going. No problems getting what I needed.

Chris Phelps

The general manager of this location is one of the rudest most miserable people I've ever had the misfortune of dealing with. I've had to deal with her a few times now and she always has the worst most unprofessional attitude. She should be fired.

Ray Alex

well as an ex employee ill give you the Real story. the gas has to be returned on how you left with it. if its half u return with half. DO NOT call they will ask you for all kinds of info & try to get credit card info. just walk in. (Storage) just put in furniture & stuff you don't care about. NEVER put Boxes of momentos & Family pics because if you fall behind payment they can & will Auction it off. Truck are old & junky.

Jeannine Sandler

Got charged 2x for what we purchased. Watch your accounts people!! They are robbing us! $13.00 additional charge adds up quickly if they are doing this hustle for everyone.

mrgq4126

Had very horrible service from Rutland VT and customer service. Had to make an extra 146 mile round trip back to Rutland VT because I was given the wrong trailer and could not trade it for the correct size at another location due to trailer being " owned" by local location though it's not even registered in the state it's housed. I received no sympathy and only received a $32 credit that did not even cover cost of gas to correct mistake made because the Rutland worker said " He was to lazy to shuffle trailers around" in the a.m. to get me my assigned trailer. This kind of service is not acceptable!

Kleber Lopes

Worst costumer service and propane fill ever. Zero star for this location

Luciano VELARDE

BEST UHAUL EVER!

carolyn lozen

The employees at the Rutland location were great and really helpful . They made a difficult move a little easier

shadysbaby08

I would not give this place even 1 star, we used a truck for a very short amount of time then were charged 3 different times on our card in all almost 500$!!!! For driving not even 4miles, also the customer service was awful when we went to the store to ask about the charge we were clearly frustrated but were not rude or unreasonable and the way she came at us was not professional at all! We will never be dealing with them again!

Joseph Fusco

Easy!

Jake Nichols

Horrible customer service. Waited 30+ minutes for a box and tape. Was told couldnt pay with cash and then had to manually do credit card. 45 min visit. Avoid this place

Valerie Sullivan

Costly... my key card doesn't work everytime I want to gain access. . . Customer Service representatives are friendly and helpful.

Stew Deck/Cook

I reserved but canceled. Experience over the phone was good. They seemed to be OK to rent from. Do not go to White River Jct or Claremnnt. Both places try to take illegal deposits and require paperwork that is against UHaul policy. I had to report both these locations to corporate. UHaul DOES NOT require a deposit of any kind, or proof of insurence. to rent a cargo van or pick up truck. If they try to do this, report them to corporate, the BBB and/or the Attorney General's office.

Chris Munroe

don't deal with these people! Charged for mileage on the truck we didn't drive! Will never do business with them again!

B Horton

These guys are totally on their game. It's not cheap but good service usually never is. I rented my van online drove into the parking lot picked it up I was out the door in 3 minutes. I dropped it off gave him the keys and left again three minute wait.

Wendy Thacker

Friendly service.

Barbara Knapp

Always have the right size box for my shipping needs