Reviews of U-Haul Moving & Storage of Pawtucket (Moving Company)

John Divver

Convenient off highway & quick service.

Isaida Villafane

Clean

gisselle reyes

Do NOT RENT A STOREAGE UNIT from here, they have roaches that get into your belongings and you bring them home. They take no responsibility for it so now I have to spend $300 to have an exterminator to come to my house.

Elizabeth Murphy

Mice. Our storage unit was infested with mice. We had no food in our unit, but we returned to find a substantial amount of mice droppings and traces of mice urine.

Jin Lee

Worst location I've been to.

Stephen Silva

The storage unit is good my property is safe but the people who work there lack professional no how

Leonardo Aguilar

Really bad costumer service and they always try to charge you more for everything

cory m

If I could give a 0 star I would horrible customer service reserved a truck for 24 hours got the truck told them I needed it a little longer said I could return it a few hours later but were unclear about what I was going to be charged and then when i returned the uhaul it had a little sand in it and was told if i didn't clean it out i would be charged an extra 40$ ...so overall my experience there wasn't a good 1 I don't move often but when I do I wont be going there ....budget all the way

Daniel Crow

Easy to get to from the highway. Large selection of trucks and vans for rent.

Cynthia Osorio Florez

DO NOT HAVE A HITCH INSTALLED WITH THIS COMPANY!!!!!!!!!!!!!!!!!!!!!!! I ordered a hitch for my 2012 Kia Soul and made an appointment to have it installed. I was given a 4pm appointment and told it would take 30 minutes. We arrived at 4pm and did not get assisted by a service person until nearly 4:30. The service person did not finish until nearly 6:30 At some point during that time I entered the service bay to see what was going on and he said to me: "I was supposed to take the back wheels off but I was too lazy so I removed the mud flaps and I'm trying to put them back on." When we got home I inspected the mud flaps and found them attached to the car with odd screws and rip-ties. He had broken the plastic nubs off so that it could not be re-affixed as they had been. I then embarked on an odyssey of trying to get someone to address a customer service complaint. I spoke to their Phoenix office operators names: Loreli, Christina, Andrea, Gary, Melissa I was treated in a number of various was, all poorly: twice transferred elsewhere without being told before hand or why and with not resolution resulting, contacted by the store that held my complaint in contention and bottom line said 'talk to our insurance agent', told to speak to their legal department then told by another agent there is no legal department, told I was speaking to the regional corporate office then told there is no regional corporate office. This was a nightmare experience. DO NOT HAVE A HITCH INSTALLED WITH THIS COMPANY!!!!!!!!!!!!!!!!!!!!!!! I wanted to update this posting with news of the final resolution info. I got my refund today on my credit card for a generous amount of my purchase and instillation charge as well as a thoughtful gift certificate for a future UHaul rental. This will reimburse me for the damage done to my car. I want to impress upon anyone reading this just how much I appreciate Thomas Snell's professionalism, integrity, kindness and customer service. In today's world we seem to have lost the art of customer service. A take-it-or-leave-it attitude is normally what you get. Today my faith has not been restored in UHaul, my hope has been restored in humanity. We aren't done for yet, as long as there are folks like Tomas Snell around. He deserves to be promoted to EVP of Customer Service for the entire UHaul organization. But, unfortunately, based on my negative experience before finding Mr Snell, I'd say that disrespect for customers and poor customer service is institutionalized and part of UHaul culture. Mr. Snell is an exception. Please pass all this info on to 'Rep Westin'. I'm sure they might want to know.

Lucky Aiken

Derek is super nice. Helped me out with the truck

Joshua Harriman

I was late picking up my truck, I reserved for 9am and arrived around 9:30. I admit my bad. My reservation was until 3pm. The manager was assisting me with the checkout. When I asked him if I could switch to a 4pm drop off he started giving me a real attitude. Granted I was late picking up, but all you have to say is " sorry sir, the trucks are all booked" I would have thought the manager of the place would offer more personable service.

efusanya olanrewaju

Good guys

Michael Angelo

Super easy transaction.

Kayla B

Smooth process.

Denis DaSilva

Horrible people they made us pickup in another state and then called to threaten us with police and fines because we were a few hours late. Stay away go with another location. called us 15 plus times harassing even after we explained the delay was unavoidable. Made us wait for the truck and then gave us another one because it was too dirty. These people shouldn’t be allowed to work with the public.

Eddy Fava

It's uhaul. Don't expect too much and you won't be disappointed. I got my trailer and it worked.

Pauline Crespo

The guy was rude and lazy

EJAM ANGEL

Love the free box donation/pick up option. Friendly and helpful staff. Good service!

Carol Shea

The man that waited on me was very quick even though it was almost closing time and very understanding of my plight. I need to rent a truck fast and he accommodated me. I've always used u haul and have found it a great service.

Brenda Reid

(Translated by Google) appropriate (Original) Convient

Ashley Schoessow

Horrible customer service! The main service line kept us on hold for 10 minutes and then hung up on us after they changed our pick up location and time last minute without first getting our consent. As it turns out, they do not allow you to book pick ups in advance for one way trips so there is no way for you to plan your move in advance. Terrible company to work with! I suggest saving both your time and money to book with another moving company.

Susan Bastian

Easily the largest, best stocked, and most professionally staffed U-HAUL in Rhode Island. Even with a line to the door at 9 am on the first of the month, the wait was only 10 minutes and the customer behind me got a truck without having had to reserve one (but you should probably still reserve one).

Euri Terrero

(Translated by Google) Very good (Original) Muy bueno

kimberly mora

Crowded, disorganized

DebbieV

If I could give a zero I would. I made an appointment for a trailer hitch at 9 o’clock at 10:45 he was just starting and told me that he was too busy to get to it before and that they shouldn’t have made an appointment for me. The manager tells me that the call center makes the appointments without talking to them and it’s not their fault that I got an appointment when they couldn’t do it. When I said that I would just wait the extra two hours to have them go ahead and complete the job they couldn’t guarantee me that the angry employee Kumba wouldn’t guarantee that he wouldn’t damage my car while installing it and refused to do the job and refunded my money after I’d already waited an hour and 45 minutes for this project. Derek the manager says I can just take my car somewhere else because they can’t guarantee they’re off work and they don’t really care if they have this business or not.

Taj Overton

Turo pt.3

Ki Park

They definitely help you anyway possible

Abdullah Chahin

Booked the truck a month ago, got a call telling me that instead of having it for a day, I can only get it for 6 hours!! Or I lose my reservation!! Worst costumer service, VERY UNFRIENDLY staff, took me 37 minutes to return the truck. U-Haul is the worst company on so many different aspects.

Nate Norris

Big place, lots to choose from as far as box trucks and moving supplies

CO CO

Very unfriendly, unprofessional, rude and lazy staff. If there was a no star rating they'd deserve it.

Ziggy Sanchez

Time after time all the staff at this facility has demonstrated an extreme amount of patience and understanding in some of the most chaotic time with myself and other customers. Most importantly they go above and beyond to accommodate you into a last minute van when there is none available. Thank each and everyone of you individually! Especially Corey.

Kristen smith

Very rude staff member named Levi I've been renting from them for a while and previous rentals never a problem and pay cash every month .he decides to charge my card every few months to where I get an overdraft fee when I call he tells me to take my things to another rental facility he needs to be fired

Cam

HORRIBLE experiences! In store and by calling in to the customer service phone number! They are awful and I will be happily removing everything from my unit and going to Storage USA who charges far LESS and doesn't have an ignorant, prick of a manager (Liam). Liam gave me, as a customer, AND a corporate customer service rep an attitude and was super rude.. yet he remains the MANAGER of this location. Imagine how his employees act. I would rather throw my belongs away than deal with these people. Shout out to Susan who may be the only person there who isn't an idiot.

Mommy of Jayden

Easy and fast service

Amy LaCava

They don’t deserve one star. The staff is beyond lazy and ignorant. Storage facility was dirty, storage unit was not cleaned out from previous renter.

Douglas Arone

Great service

Gilberto Gomez

Lugar seguro...para tus articulos guardar

Rydell Simons

Service was quick. Staff excellent. The truck was very clean new and ran very good.

Cash Richardson

Very helpful and polite employees and the storage units are clean and smell nice

michael leshinsky

Good experience

Rose Marie

General Manager Chris Perry at the Newell st Pawtucket location is rude, irresponsible, deviant, spiteful, and should be fired immediately. How he has kept his job this long with an attitude like his, I will never understand. Whoever hired him as GM should take a look at themselves and alter their decision making process. He's absolutely unacceptable.

Kimberly Littlejohn

Great place to rent moving truck and they have pretty good boxes too

Baitoeros por el Mundo & mas

Bad service when you have to return the vehicles they treat you very badly

Liz Lebeau

Great storage facility

L Foster

This is the worst company I've ever used! They are very unprofessional and overcharge their customers thinking nothing is wrong with it. The manager at the Pawtucket location threatened me saying that it is not his duty to let me know of the terms and conditions and he could charge my credit card what he wants. I used their $19.99 pick up truck for 5 hours and they told me a rate, then went back on it when the car was back in their possession. The next day my bank statement showed over $150 in costs. They will not reimburse my money after constantly calling in and even hung up on by one of their agents. Thomas Snell on behalf of the company responded to my complaint my email and not phone. He stated " Let me add that I do not discount your comments regarding store behavior." I have proof I was overcharged! Please don't use U Hall, ask a friend!

Harmen Westerhof

Despite the official U-haul rules, the facility in Pawtucket wouldn't rent me a vehicle on my foreign driver's license.

Irving Baxter

Good place but hard to ask questions when busy

Albert Erminelli

Good clean

Joeh Betances

Good place

Kristin YinSin

Nice clerk helped. Company...is becoming questionable

Donna Laliberte

Great service

Julian Colonia

DO NOT HAVE A HITCH INSTALLED WITH THEM I got a hitch installed for a Honda civic on New Year’s Day at this location. Everything seemed to work well with the hitch until last week, I went cycling for the first time this season and it was the FIRST TIME using the hitch. I noticed there was a funny sound, but I thought it was just the wind making this sound. I was able to use the hitch only for 10-15 minutes because I had to stop in the middle of the highway. The hitch dropped like 30-45 degrees causing one of the tires to touch the pavement, the tire and rim got ruined. I went to UHAUL and asked for a manager, I told the guy what happened and the so called “MANAGER” blamed me, that it was my fault because I didn’t read the instructions on how to use a bike rack… and that the bikes were too heavy for the rack (I didn’t have the bikes with me). He asked for the warranty paper, but I didn’t have it with me, so he said that he couldn’t help me that I had to call the insurance to get a copy. He ended up fixing the hitch after all, but didn’t recognize that it was their fault, that whoever installed it the first time didn’t do a proper installation. There were nuts and washers missing. For the record: the bikes are full carbon fiber they do not weight more than 19lb. 0 STARS!!

Chris Baldwin

Awesome service!

pedro estrella

The worth costumer services ever in my life. The can’t even be on your shoes cuz they said they not costumer but on a costumer shoes. They charged me for 7 gallons of gas and I didn’t even use 1.

Daniel Carswell

Awful customer service.

R. Baya

Helpful staff, but long wait times on weekends.

BuiltJ Filion

Fast & friendly services with Travis, he knew what I needed also very knowledgeable and prompt with my transaction. Quick and painless no complications here!

Lloyd Bateman

Speedy service

Kiona Medeiros

I’ve went to his location twice now. Both times I received horrible customer serivice . These men in here are not welcoming, and I went inside to ask one of the men, his name was Cory, not polite at all! I probably think About using a different service next time.

Daniel LaRue

Very ignorant service ,got charged for preexisting damages even though I had paid for the insurance. I am a single disabled father and made sure I informed the agent of the damages as soon as I walked through the door

kailyn dagraca

Terrible service went in to get a truck that costs $19.95 and was charged $50. These people need to take there time briefly explain what is going to be charged. I was told I would only be charged for gas if I didn't bring it back the sameway. Got the truck On full and left it on full. Please don't waste your time renting with this company.

Corey Blyther

Upsale upsale upsale!!!!

Diamond Centofanti

Trash they abuse their trucks and customers

Zai Gray

Scam u with the insurance and customer service is awful

Paul Chacon

+/- depending who you deal with.

krystal hanrahan

Absolutely terrible experience. Find ANY OTHER PLACE to store your belongings. They scam the customer and find every way they can to charge bogus fees. They file extra miscellaneous charges on your credit card months after the rental. BEWARE. Employees are rude and incompetent and when I asked to speak with a supervisor, I got redirected to a spam number by their call center and then placed on different holds for >45minutes . So much aggravation and stress for something that should have been simple. AVOID THIS PLACE.

Jerry

The staff here was very helpful and most importantly they had my truck ready when I got there

Glory Roman

Don’t waist your time comin in here customers service worst employees are so rule and un help full they believe they doin for free like we not pain in for are service and the manager is the worst