Reviews of U-Haul Moving & Storage of Newport (Moving Company)

Bryan Ramaglia

The man that i dealt with was amazing friendly and fast

Kathy Wilson

I always use Newport to rent Uhauls, but recently called a few in NK to rent so I could avoid driving over single lane on the bridge. All were rude, unhelpful, not open on Sunday. So... I'll stick with Newport and white knuckle it. Always, quick, helpful and get the job done. Thanks Larry.

Carmen L. Cruz

Thel experience is good. But the calling center is tedious . Wish each location had their own telephone number as I had an issue and had to make like one thousand calls, and never got resolve.

Andrew Croan

Just your every day uhaul store. Rented a big 26ft truck that ran well. Also rented a half ton pick up to tow with and it did the job great.

danielle jones

We have a u box here and we have tried to access it 3 times. We called a couple days in advanced and we got uhaul national who said they would forward the date and time to the office. The first time they retrieved our box, after an hour and a half of waiting despite showing up when I told them I would show up. The second time they refused because they said they never got a note from the u haul answering service. The final time, when they did get the information from the national uhaul answering service they still hadn't moved the u box down and I had to sit there for an hour and a half again because they were "busy". It is sickeningly frustrating and a waste of time. Take your business elsewhere. It doesn't deserve a star.

Eileen esqueda

Awesome service. Super helpful!

Lauri Spagnola

Lots and lots of trucks to rent clean store, plenty of boxes and moving stuff and.....one guy working. Had to wait one hour even with express check in completed. The guy was completely nice and so sorry for wait but they need more help!

Rem Remington

Good group of Folks there.

Robert Vallance

Rented a uhual from them twice and both times it was an easy experience.

Alex Rinaldi

LYING, THIEVING, DECEPTIVE PRACTICES. DO NOT DO BUSINESS WITH UHAUL. I HAD 2 RESERVATIONS WITH CONFIRMATION NUMBERS MADE OVER 90 DAYS AGO. I CHECKED ON THEM TWICE. THE LAST ONLY A FEW DAYS AGO TO RESERVE 2 LARGE STORAGE UNITS AT THE NEWPORT RI LOCATION. UPON ARRIVING TO OBTAIN MY RESERVED UNITS: 1. THERE WAS ONLY RESERVATION IN SYSTEM, NOT THE TWO I HAD CONFIRMED ONLY A DAY OR TOW AGO 2. THERE WERE NO LARGE UNITS AVAILABLE 3. THE SPECIFIC SIZE UNITS RESERVED ARE NOT EVEN OFFERED AT THIS LOCATION CUSTOMER SERVICE WAS ZERO HELP. REFUSED TO CONNECT ME TO A SUPERVISOR. BY THE WAY, WHEN YOU CALL THE LOCAL NUMBER YOU GET 'UHAUL INTL CUSTOMER SERVICE" NOT NEWPORT RI. BUT THEY WILL LIE AND TELL YOU IT IS. I HAVE MOVERS COMING TOMORROW. I'M SCREWED. HOW UHAUL CAN STAY IN BUSINESS I DO NOT KNOW. SHORT THEIR STOCK. DECEIVING, LYING, DBAGS. IF YOU USE THIS COMPANY AFTER WHAT I JUST TOLD YOU, YOU DESERVE TO GET SCREWED TOO.

Charlie Fuehrer

Really friendly staff. Large selection/stock of trucks.

Melissa smith

Very friendly and super helpful. Military last minute move, helped with a storage room and hitch for all my stuff!

Maggie McCormick

I've used these guys for trailer hitch installation and two cross-country trailer rentals and they are helpful, pleasant and efficient. Great experience!

Francesca Lawson

Michelle was so helpful. Misplaced my receipt for uhaul travels (from a different uhaul location) and she was able to find and reprint.

Robert Maiale

Convenient and affordable. They have a huge space but it does get busy and the parking lot is confusing...but way better than pre2016.

SAPPJM

Fast and friendly response on the phone. Betty was knowledgeable and helpful in every way. Great experience.

hollie mello

I think U Haul workers are always nice and try to help.the best possible. I just think they are starting to get to high on prices. The way they do the gas isnt fair either. I believe they should be filled and when your done you refil. How do u know to go to a line on rhe dash board, if they dont agree theres a penalty.. It has not happened to me because I just make sure i put extra in, but for those who are struggling it's hard. I mean its 2017. I think they can come up with better ideas.

J. Leve

The 1st floor storage area flooded one year due to inclement weather. Within a short time after the storm the staff had cut the locks-off of all the units and were going through customer's belongings to repack them with or without the customer's permission! They said they needed to check and prevent mold. Sounds good, but if you have valuables in storage do you want U-Haul staff handling your belongings without your permission? That's exactly what they were doing! I had to fly-up from Florida having been given only a few days notice of U-Haul's intent to enter my unit! If you value privacy regarding your belongings I would not store them at this U-Haul Storage Center! I had rented a truck when I arrived from Florida then emptied my storage unit just in time. The staff had already removed one of the locks on my unit after being warned by my attorney who stated there was nothing in the contract about U-Haul having the right to enter my unit! I then emptied my unit, closed my account, shared some choice words with the staff then drove back to Florida with my belongings! Forget U-Haul Moving & Storage of Newport! They weren't good people when I'd been there!

Brandon Rodgers

Very disgusted about this location. Employees are allowed to make racial comments to potential customers. Sickening.