Reviews of U-Haul Moving & Storage at Washington Blvd (Moving Company)

Ian Adkins

They tried to pull a fast one on me and said that I never returned their vehicle and they would report it as stolen when I turned it in the same day. Apparently they are inhibited when it comes to keeping accountability of their own vehicles and enjoy giving their customers a panic attack while we’re at work. Uhaul lost another customer for sure.

Ann-Marie Rosland

Some of the worst customer service I've seen, avoid this location. I scheduled an appointment to have a hitch installed on my car. During the week before the appointment I received several confused calls about what I was having done which I answered. Then I got a call 'acknowledging that I had canceled my appointment' which I had never done. I called back to confirm that my appointment WAS scheduled. When I showed up I waited a very long time even though I had an appointment, only to be told that they had not ordered the part they needed to install my hitch. While I was waiting I witnessed several people who had reserved trucks be told that their trucks could not be found and those folks were left in the lurch. My appointment was rescheduled for the next weekend, and I received a confirmation call. When I arrived the 2nd time (after fighting through special event traffic) I was told the installers were not in that day and they had to cancel. They should have ordered the parts in the first place, and called me to cancel ahead of time in the second place. This seems to be a systemic problem and I would avoid this location if you want to avoid frustration!

Rebecca Parsons

Rented the smallest Uhaul from here over the weekend, and they gave me an estimate of 69$. When I checked my account on Monday, they had charged me another 50$. When I called, they said we had gone over the "estimated mileage" by some miles, so that equated to another 50$ for some reason. I never received a receipt with actual charges, and the person I spoke to was not extremely helpful in explaining why a few extra miles meant an extra 50 dollars. Won't be returning.

Dave Hartman

These guys were timely, professional, and super helpful as they installed a trailer hitch on my SUV. They also gave me $70 back at the end because the wiring was easier than expected. Overall excellent experience.

Doug Riegner

Love this place. Just had fourth hitch installed over past 10+ years. $200 installed for exact same spec’d 2” hitch (525 lb tongue weight) that Subaru wanted $549 for. Install took about an hour. As they get busy they’re champions about taking care of customers so I didn’t mind the wait.

Crusnik Angel

It was quick and easy to make a reservation. They have a variety of things you could want for moving at a reasonable price. However they did try and pin a broken window on my grandfather when the truck had already came like that and argued that he was the one who did it. You shoulf never argue with your customers if your employees was the one who didnt fully inspect the truck before handing it off.

Ken Riordan

Customer service was lacking. We were given information over the phone about cost and where we could pick up and drop off, which we made sure to clarify multiple times was the case. Then when we got to the site to pick up our truck we were told something very different. Instead of trying to help find a solution, the associate behind the counter was extremely rude and standoffish. He was far more interested in telling me how my quickly my fines would pile up and how much money I would owe then trying to work with me. I would not recommend using this location.

April Dunscomb

Everyone we talk to was very nice& kind treated us with kindness

Jonathan Gray

Battery to the truck died so ended up giving me a discount.

Cynthia Walker

I have rented from this U-haul site and they have always been friendly and provided me with the best customer experience. I will continue to work with them.

David DiBenedetto

Donald was very helpful and friendly. He and Mike helped save me some money last visit

DAVID KOBEDA

Large selection

Sandy D

I had the worst experience. They overcharged me. The guy (Brian) never check the truck to check the actual miles on the truck and now im getting overcharged for his mistakes!! First and last time. Would not recommend this place. I talked to 5 different people nobody can help me. Never again

Toni Bayless

Very rude and charged us for gas and wouldn't buy back our TV box after he said he would.... terrible customer service... would not recommend this location!

Joe Shook

Pretty nice new building for vehicle storage.

Anthony Young

The young man Perry was very detail-oriented and helpful. He got me set up with a truck and auto transport, he also included very explicit instructions on how to hook up my vehicle as well as the unhooking the hitch. The guys were slammed with customers but were getting them in and out without any issues. Great job!! Always make sure you take pictures before taking the uhaul to ensure you are not blamed for any damage.

Jim Acrie

Terrible service. Wait 20 minutes for someone to fill a propane tank after being told someone would be out to do so. Counted 4 people working. No response. I left without filling.

Latara Stewart

Pleasant woman named Sharon assisted me. She greeted me as soon as I walked in and promptly gathered my info so that she could get the truck in a timely manner. Once I noticed how huge the reserved truck was she was able to switch it to the 15’ with no problems or an attitude! She made sure that I had all the extras that were needed to go with the truck (since this is my very first move using a U-Haul) I was told not to rent anything from the Washington Blvd location and if I did then go with my guard up because the employees are very unprofessional! That statement was untrue. Please don’t allow someone else’s experiences deter you away from yours, since you never know what yours will be like. -Thank you very satisfied customer

maurice jackson

Friendly and helpful personal

Sequoia Holston

Awesome!!! Helped me and my son out with out any problems and got us ready for a cross country trip!

G Kochanski

They do their job well, and you can often just show up and rent something.

Karon Jenkins

Very friendly and helpful. Lots of equipment

Dana Booker

Ok were do i start i rented a truck from uhaul on Washington blvd i was told i could keep the truck longer if i needed to just call so that was fine ran into complications so i called first lady was awesome second lady named nikki was so damn rude it wasnt funny you dont talk to ppl like that what so ever...i love the place but come on now you dnt talk to ppl the way she did how was i post to know the truck was going back out at a certain time....and the guy that told me if i needed it was antwan he is a great guy thats ppl skills seriously

_ CiaStylez

I loved the service the owner kevin smith was very helpful and understanding i always use there uhauls anytime i move

Max R.

Extra $15 fuel charge: don't trust them when you pick a truck and there is less fuel than it says on the paperwork and they say they will change it: they won't and they will charge you an extra $15 if you return the truck with the level of fuel that was in the truck.

Darrick Chyu

Fast service, good price

Paul Diegelman

Tried to get a hitch installed. The store can be busy so calls, after a few rings, roll over to a call center. The call center rep confirmed the store had the parts and set the appointment, but when I arrived the store did not have the parts. The folks in the store are super crisp and efficient. I wish I had stopped by the store to set my appointment. Would have saved me a lot of trouble. If you want a hitch installed, I suggest you talk to one of the pros in the store - not the call center.

Shane Richardson

Quick reliable service at reasonable prices

Devin Spitze

Trucks

Cameo Moorefield

This is the worst Uhaul rental location. Everyone had an attitude especially the manager. After we payed we were billed additional charges. Don't even think about calling these people, they will turn it around on you and make it your fault. I will never use them again. If you're smart neither will you PENSKE HERE I COME

Pam Moore

Purchased a hitch and installed here...Top notch professional service from Kevin and Michael. Thanks!

Shannon Grabosch

I was very impressed with this facility! In previous cities I've lived in, the UHaul centers were not as nice, and I had always gone with a competitor when I was moving. After this experience I will be switching to UHaul for all my future moves. There was a huge number of vehicles to rent, the staff was very helpful and took great care of the trucks, the location is very convenient, and the parking area for customers was great. Thank you for making the hassle of moving an easy experience!

Jonathan Seppi

Had good fast service

Henry Anderson

To get a truck to drive

David Henning

I went there to purchase boxes and bought 10 they were advertised at $1.63 each on sign above boxes. When it was rang it cost over $21.00. when I questioned it the kid guy working told me no they went up and are 1.99 each. He told me signs are in need of update.. Thats a HUGE price increase. I paid it but chose to just tell everybody how they do business.

Guilherme Pereira

Atendimento rápido e eficiente. O preço é bem superior ao que prometem.

Bailey Lee

I am never one to complain about service but this really was ridiculous. In preparation to move we had reserved a truck online for a 3pm pickup. Upon arrival we learned our reservation was “cancelled” because they had listed our reservation as 2:30 and have a mysterious unlisted “one hour pickup” policy although all of our previous email confirmations disagreed on their pickup time and made no mention of this poor policy. We had to remake the reservation once we arrived and were greeted very rudely and it was slow. Their communication was so poor and Michael was intolerant and unwilling to hear our issues. I felt so uncared for when considering how much money we were spending on their business. If you want quality service I suggest another location.

Chad Henry

Don't use the website to rent a U-Haul Box. There is a serious lack of communication between what happens online and in real life. The website doesn't tell you everything you need. I ordered a box, and after loading my stuff, I scheduled it to be picked up. I assumed that meant it would be shipped. The man I talked to didn't tell me that I had to make a second phone call to schedule the shipment, and the website doesn't make it clear that there is a second phone call that needs to be made. When I talked to the representative for their U-Haul Boxes, she mentioned that it's a common mistake people make and complain about. So U-Haul knows that people are making this mistake and not bothering to correct it. So I was calling to see when it would be delivered two weeks after they picked it up only to find out that it hadn't been shipped. This was after my first attempt at calling and the person couldn't give me any info and told me to call back latter. Go with another service, even if it's more expensive. There is a reason that it's so cheap.

autumn moore

I went to the one down the street from here and they were super rude so i came here and I'm glad I did! The guy at the front was super friendly and very helpful!! Definitely recommend going here!!

Chizuya _____

Good for picking up storage stuff . Trucks are iffy.

Jens Rushing

Is running a uhaul hard? They make it seem hard.

Robert Bupp

Helpful staff

james griffin

This Uhaul sucks rude employees and notice no management ever tries to have a rebuttal for the bad things people say ... because they know it’s true

José Incio

Good service!

Nels Beckman

I've used these guys a bunch of times to rent moving equipment. I usually reserve ahead of time and they keep the truck around that I asked for. It's not too expensive. You can keep your car there while you move. The people that work there are nice enough.

tdpatte101

Avoid this UHAUL! They'll scam you with additional fees days after you drop a truck off and hope you don't notice. I rented a van on the 16th. Was quoted $155 after putting 100 miles and filling up the tank $30. Which I was okay with but today (20th) I'm charged another daily fee of $75 cause they're saying I rented it for two days? WTF - Go anywhere else.

Trevor Okamoto

The guys here a super quick to get you your truck. Made the rental process very easy and fast.

Brian Kiser

Good service, clean rentals

Anjana Terrell

These people are not good business people.

Shorif Rahman

I had an excellent interaction with Terry. He was able to demonstrate that he was knowledgable about the services along with assistance from his manager Vincent. Terry not only took me to the unit to show me the storage space and location but also reiterated the services and why I should chose to partner with Uhaul for my storage unit. I was very impressed and delighted to have worked with Terry, enthused by the passion for the company he displayed. Overall, after visiting and conducting business with many other U-Haul locations I must say this Washington Blvd location has proven to be the best experience I have had with U-Haul. A big thank you to the higher ups and management teams.

LaDonne Howard

No hassles, great service, have never had a problem with them

Li fe

Visited U-Haul rental store and two guys behind the counter were heavily engrossed on their cell phones, as I waited...waited and waited trying to rationalize their behavior. As a customer, I thought you greeted them and not shun them when approached?! It was becoming absurd and awkward, so I stepped up to one of the guy's counter and said, "excused me." Appearantly, someone had a bad mood and responded, "you're not the only customer I am waiting on." Well, you can imagine where this story went...between his tone, attitude and passive aggressive mannerism, I felt insulted as if I didn't belong there. I wanted to rent the largest truck they had available, instead I got served with the largest discriminatory, egocentric and childish behavior from a 5 year old. No thank you, I will haul myself out of here without doing business. As a Pittsburgher, I am ashamed to have experienced this with a friend who's not from here. What could/should/would have resolved this issue, is if he simply said, "I will be with you in a moment." Reporting this customer experience to the elites...someone needs a 101 customers' service course taught to them.

Lisa W.

I've always had good experiences with this Uhaul location. I'm not comfortable using any other location

John Kaminski

Good vehicle selection

Lisa Seligman

I called your store to inquire about boxes I could use for shipping artwork. I spoke with Adrian who was extremely helpful and enthusiastic about the different options available to me. I highly appreciate this level of customer service and will be making a trip to purchase some boxes soon.

S Vaksman

The Uhaul worked great and was clean. Service was also good, ended up being a lot more expensive than quoted though.

Bill Lockridge

Alot of hidden fees. But renting a truck was quick and convenient

Marlice Lewis

I rented a cargo van for 5 hrs and added the insurance total with mileage $57.00. I didn’t go over the mileage that I predicted 30 miles. I went outside and the employee pulled the van up and said let’s walk around the vehicle to inspect for damage. I looked at the van did I look at a bottom bumper and a screw from a hinge NO. When I returned the van this same employee came and walked around the vehicle. He then tells me there is damage on the left rear driver side corner bumper and that a screw was missing from the top hinge of the rear door also left side. No scratches, no dents.He stated he noticed this damage when he walked up to the vehicle. I guess he did as it was from a previous incident. He stated he would have to submit the damage and the deductible for the insurance I purchased was $150.00. I did not have a accident or incident. The damage to this vehicle was minimal if at all. This so called damage was not new. He stated he wasn’t concerned bout the bumper but that missing screw was a real problem. I was charged $150.00 plus $57.00. I am appalled . They are running a real live scam. I think they do this everyday. A rub looking thing on a bottom bumper and a top screw missing from a hinge but the bottom screw was still in tact. There was no scratches between the bottom bumper and the top missing screw from the hinge. IMPOSSIBLE!! It had to have been pre existing. I will not patronize this establishment again even though they are local to my neighborhood. I am filing a dispute with my bank and may take them to small claims court. I have never experienced being a victim of a scam. You know when something just isn’t right. I read his report later and he stated there was a dent and a crack at the corner. The crack was not visible he literally pushed down on the corner to expose it. He definitely knew it was there. There was no dent.I found out this employee was the owner Kevin Smith. RENTERS BEWARE!!!! TAKE PICTURES if you risk renting from this place. There dispute arbitration process is geared to their benefit.

Kevin Schram

the wait was incrediby ling..understaffed..computers were down!

Jacqlyn Stein

My experience with renting a 9' cargo van was excellent. The staff was very helpful, explaining clearly how the charges were billed. The van was clean and very new. It handled very well. They also had the supplies we needed to move some of the more special items like mattresses and box springs to keep them clean during storage. Gas mileage wasn't great but no worse than a truck.

Raja Adal

Brian and Antoine we're great. Thanks.