Reviews of U-Haul Moving & Storage of Crossroads (Moving Company)

Kylie Chapman

Got just what I needed

Joshua Marion

I could not be more impressed. They helped me with everything and had everything available for me right there. Made the best of a hard time moving. Their customer service is far above standard.

Samuel Jones

The gentleman behind the counter was helpful removing the insurance that I had not wanted from my online order. However, gas was lower than what was quoted, and mileage didnt match what they had on my reservation. I'm out a few extra bucks, but the truck did what it was supposed to. I'll use a different location from now on.

Ronda May

Helpful when I needed to rent a trailer on a Sunday. Needed to make sure my ratchet ties would work and they checked for me but offered to call another Uhaul if they didn't. They didn't find my lights on the car though. They were there but didn't look very hard so didn't hook up the lights. I was staying in town overnight so hooked them up the next morning myself. I asked for furniture pads. Was charged for them but they were never put in the trailer. Luckily I didn't need them, but I did have to call Uhaul for a refund.

Greg Storie

Easy on-off highway I-35. Clean and good condition 15 ft truck rented to move. They have everything you need to move.

Austin Mason

They made my moving experience a little bit better

Bobby S

Friendly,fast,prompt,clean and AWESOME SERVICE, easy easy easy!! The kind of service I got today was the kind of service that keeps customers for LIFE! Thank You Will Hester and the his partner (sorry I can’t remember her name) were GREAT!!

dustin hawkins

They charge $75 monthlyto be on the 2nd floor. they charge extra to be on the ground floor, and have no elevators. They charge extra to be able to access your things after dark. They tack on $15 of charges for being a week late on your payment after they fail to contact you till your already a week late because for some reason the automatic with drawl was denied. They continually harassed me with phone calls to make a payment over the phone and I had to tell them several times that I was out of town on a job and I would take care of it in person when I got back, to which they replied "there is no note here saying we contacted you" so then the next day I got another email of a lien notice and another $15 of late charges added on. EVERYONE ELSE AROUND HERE CHARGES $50 monthly for 24 hour access. I WILL BE MOVING MY THINGS OUT OF HERE AS SOON AS I GET A CHANCE!! Also every time I come here there is only 1 person who can actually answer any of my questions, all the others act like they have no idea what they are doing.

Chelle Lacy

Angie was amazing. Went in 2 days before my move & she still remebered me when came back to get my trailer. I have never had great service like she provided to me. Your company is lucky to have such a great employee. My lights did not work on my hitch when got there & she gave me her personal tester to take back to people who installed hitch. If not for her I would not have made my move so seamlessly. Thank you Angie.

Cos Callis

Is Zero Stars possible ? U-Haul is great company this is a TERRIBLE LOCATION. The GM (Matthew) while "trying to help" cut into my car's wiring harness WHILE IT WAS LIVE..causing a blown fuse and was then unable to figure out how to replace it.

Loric C

Angie was great when I was picking up my trailer. I had never rented a moving trailer before and also had to purchase a hitch. She helped me pick the right one, and in the rain, showed me how to use it a hook up at the trailer. Then, when i dropped it off, Kelly was great. Customer service is alive and well here. Thanx!

Travis Quintanilla

Staff was professional, informative, and super helpful. Truck was clean and a lot better quality than one would expect. In a world of cutting corners, these folks stood out and are definitely running a tight ship.

Sharina Killingsworth

My Uhaul location of choice. Extremely helpful staff

Jenn Clark

The manager is awesome!

James Maxwell

Great service, easy booking, fast in and out. Does offer after hours drop off.

Melinda Kloster

Great Customer Service!

Eddie Quezada

Nice guys, they explained the process of renting a truck. No complaints!

Adge Dee

Will was so helpful! He was informative and made me feel incredibly comfortable about towing a trailer cross-country. He worked with me through the whole process and answered all my questions. Solid and trustworthy man!