Reviews of All American Moving & Storage (Moving Company)

Aj Schneider

Wonderful company!!! Looking forward to using them in the near future!!!

Esteban Cheng Ching

Excellent company. Were very professional and carefully delivered our new furniture.

Keith Slater

Elizabeth is a professional and very responsive for scheduling deliveries. The delivery staff is friendly and competent and take care of your items, respectful of removing shoes and ensuring things are in order before leaving.

Moe Abraham

The guys that delivered were very professional and were eager to make sure everything was done to my satisfaction. They asked me to check for damages and were very careful around my home.

Mark Ruble

All American Moving and Storage has delivered to us many times. They have always been great!

Dave Resler

Said they would arrive between 1 and 3. Called me at 4 to say they'd be by at 5:30. Did not arrive at 5:30, then called at 6:30 to say they need to reschedule. ~~~~Don't waste your time with them and find someone else.~~~~

David Culbertson

I recently used All-American Moving for a very small move. I was trying to find a mover to get just a couple of pieces of furniture from my house to a consignment furniture store about a mile from my home. I contacted a couple of movers, but their prices were too high for such a small job. I contacted All-American and they were able to meet my need because they had a regular scheduled moving truck route that came near my home. They gave me a call before heading my way to make sure I was home, got the piece without any issues, and quickly delivered it.

Robin Starr

I bought new office furniture, and needed my old stuff disposed of. For a very reasonable price, All American disposed of my used pieces, and brought in and set up my new stuff. They were timely, professional, and friendly. I asked them to adjust the new furniture a few times (it was too big for me to move) and they did it with a smile. Great customer service!

Michael Iacianci

All American Moving & Storage delivered furniture for us. They were professional, friendly and careful. If I could give them more stars I would.

Anthony Masi

On Time, courteous and efficient. No issues.

Jerry Schwan

I have used All American Moving on several occasions now. The men were professional, courteous and expedient. I trust them and will use them for all of my moving needs and will highly recommend them to others. Jerry Schwan Tom and Jerry Auto Service

Amy Baxter

On-time, and professional service. The delivery guys are very nice and have a lot of experience.

Beth Sacks

For the most part, excellent service and fair prices. Team worked efficiently and always had a smile on their face. Our movers were Kyle, Emmanuel and another guy that I can't remember (sorry!) My only complaint is there were a few grease marks on our couch. These can be easily taken out, however, I don't think they should have happened in the first place. I highly recommend All American Moving & Storage!

Joseph Vendemia

Very professional and very efficient, you can tell these guys have been in business for a long time. Having moved various times in New York City I’ve come to learn the difference between good and bad moving companies. I recently relocated my family from NYC to Cleveland, Ohio and Tim and his crew made the physical aspect of the move as smooth as it possibly could have been. I would highly recommend All American Moving as these guys were hands down the best I’ve ever used.

Bridgett Adams

Terrible

Aly Solohub

Easy delivery with courteous drivers. they were very respectful of our home and new merchandise

michalle black

On 6/7/18 an employee of All American Moving and Storage hit my daughters car while it was sitting at a gas pump. As requested by the president of the company I obtained 2 estimates. Per the police report this company is self insured. My daughters car is yet to be fixed. A few months back I received a call from John Thomas, Cincinnati Branch Manager, informing me the president of the company was going to make payments until he had paid off the estimate. The first check I received was a little over $300. the estimate was over $1800. I have received around $1000, but have not received another check in months. I will never use this company and would never recommend it to anyone!!

El Simpson

They did a great job...Thank you!

Savanna Perkins

They were very kind and efficient. They made sure to load the furniture in my home with care without hitting walls or doorways. The couch was quite large and over sized. I appreciate their professionalism.

jordin trebec

This company has the best customer service and team and I’ve never once encountered an unfriendly employee! I would use them for every delivery if I had the option! A+ company couldn’t recommend more!

Amanda Coulter

This company and entire team were beyond amazing. I will tell you that we had to move our move date twice and then we had to request to have our stuff stored on trucks for a week. Literally up until the minute the trucks arrived at our new house things were going wrong left and right on our end. They were extremely helpful, patient and a ton of fun to work with. Nate did an awesome job contacting me about their arrivals and making sure everything got where it needed to be - excellent memory too considered we had a week between move out and move in! I cannot imagine ever using anyone else to move my belongings. Beyond awesome!!!!!

W. A. Dagher

If there was a star lower than -zero that would be the star I would grade this company with. The worst moving experience ever. Moving company from HELL and I usually prefer to say dislike but they really got the trophy. Do not ever do business with people like this Worst work ethic, service you can ever imagine. Well wait imagine ? Nah! Even if you try to imagine worst - we do not think you have imagined it yet. Really, really upset we fell for it! They broke our furniture on top of it!!! I am so mad that I think it's best not to think about the low life's that own this company because our well being is far more important than getting aggravated for scum bags like these. So if you ever think of giving them a chance please do not waste your time and save yourself the aggravation. Oh, and by the way - We are talking about the company located in Fort Lauderdale area - Broward County

Erin Neal

All American Moving was fantastic! I highly recommend them and will absolutely use them again! Dave was in charge of the crew, and was incredibly polite, and very hardworking. Troy and Joseph were also great! They moved very quickly, and were careful to protect floors and all furniture. Not a single thing damaged. They even moved my dining furniture around a couple different times until we figured out how we liked it. No problem or complaints at all to do it! The guys were troopers - they were not able to pull the moving truck into the driveway at our new house because of a steep hill, so had to park it on the street and carry/wheel everything up the driveway into the house. Were smiling and happy the whole time! I couldn't have asked for a better crew! They have my gratitude and my highest recommendation!

Cody Burton

Did a great job bringing in the furniture, doing measurements, and demonstrating exactly how everything worked on it. Extremely nice.

Zackia Escudero

They are super kind and effective. I loved working with them. I had a very hyper 4 year old and they worked around her with Patience and Compassion. Very good with children and pets. Very considerate of The stresses of moving. Would work with them again!

Dean Curry

We needed to move some items from Ohio to Florida. We checked the national carriers and they wanted a full truckload to do the job. All American picked up our stuff, palletized it and shipped it to our destination without incident and significantly less expensive than the alternatives.

Dan Gantt

My wife and I had an absolutely excellent experience with All-American. Dave and his partner were on time. They introduced themselves as soon as they got to our condo and then got right to work. They were very careful with some of our more delicate items but at the same time very quick and efficient. They moved everything into our new home and assembled some furniture exactly how it was supposed to be done. Once again they were courteous and very complimentary of our new home. Excellent service and workmanship. A+

Mark Prussian

All American was hired by Restoration Hardware to deliver new furniture to our home. We ran into a delivery problem and All American's management kept in touch and handled this quite professionally. Highly recommend this moving company for their excellent follow through.

Frank Bumb

Given a two hour window to make a delivery, from 5 to 7 p.m. Missed it by four hours, didn't get delivery of item until 11 p.m. I would have rescheduled if they could have let me know that it was gonna take just that ridiculously long. But they couldn't even give me an ETA once they blew the deadline. The delivery guys themselves were apologetic, polite and efficient. It looks more like they were given far too much to do in one day by people above their paygrade.

Janell Jermon

Very professional and nice. Delivery was quick and easy.

Paul Feduchak

I have had the pleasure of being served by All American Moving on several occasions. I have found the company to be head and shoulders above the typical moving company. I have been pleased that they due what they say and usually come in under budget. I will continue to use their services for all of my moving and storage needs.

Zach Da Mack

Guys were polite and even though it was frigid and icy out they kept taking off their shoes so they didn't get my carpet dirty. Promptly arrived on schedule, got it done nicely.

Rallen Dodson

I've utilized their services and was quite pleased with the pleasant customer service (everyone acts liek they are glad to have your business), their on time service with every time they quoted (for pick up and delivery), and a very reasonable fee (I expected to pay alot more). I would recommend them for any moving or storage needs.

Natalie Braman

Wow. All American has some, truly, wonderful people at the heart of-it-all. I worked for AAMSD for a year on the nose. Such a wonderful experience. If there is anyway to sum up the manpower, the experience of the employees, and the core of their generosity... well, I’d say it’s HONESTY! Truly a powerful, yet compassionate, CEO at hand; a wonderfully humorous COO; a miracle-working billing/administrative manager; a super talented, highly-achieving sales manager; the ever-so gifted all-around individual; amazingly-caring operation crew; and the ever-so thoughtful delivery staff. Truly a team you want to take care of your moving and delivery needs. Why look any further... you found the right company. Now BOOK WITH THEM!

Jackie B

These guys always do a great job, I highly recommend them.

Deb Pat

We could not have been more pleased with the services we received from All American Moving. We were moving my 91 and 88 year old parents from a home they lived in for 59 years. This was a traumatic move for them, as they did not want to leave their home, however it was all in their best interest. We were actually concerned for their health, as my family all new this could take a toll on them. All American sent us two men, Nat and Dave, who could not have made the move go any better. They had shown care, compassion, safety, and were very professional in dealing with all of our parents personal items. They put my 91 year old mother at ease. They let my mother know they would take good care of her possessions. They worked non-stop. Actually we had to make them take breaks. By the end of the move, I think they made my Mother feel like they were her own family, but then she realized her own family would have taken many more breaks!!! The office staff was also very helpful, and our final bill was very clear. We would recommend these movers in a heartbeat. Thank you All American Movers, our family truly appreciated your services.

shanda Sutherland

Very professional. Arrived on time and had bedroom suite set up quickly. Fixed one small scratch to where it was not noticeable. Highly recommend.

Heather Goldberg

American moving and storage movers are professional, polite and punctual. It was a pleasure to work with them!

Jessica Martin

UPDATED: All American Moving and Storage fixed damages incurred upon delivery. Upper management was courteous and professional and did assume responsibility for shortcomings. I have faith the company has learned from their mistake and will be more proactive in handling future customers’ concerns if they should arise. Thank you for addressing this review and rectifying the situation. November 13 we had a couch delivered. The process seemed to be relatively quick and painless and I signed the papers after inspecting the couch for damages. Shortly after they left, I went downstairs to make sure the front door was shut and locked in the common area. It was then I discovered not only was my door frame broken but a couple banisters in the common area hallway had been as well and they put a small hole in the wall. I immediately took pictures and called and left a voicemail with Gloria that day. I had spoken to Gloria before the couch was delivered a week ago concerning another issue. My boyfriend then took over the process and made several more phone calls that were never returned. He then gets a hold of John, the manager, nearly a week after placing phone call after phone call. He informs us Gloria doesn’t work there anymore. Gloria has a number that still rings through to her voicemail. He asked my boyfriend to send pictures of the damage through email which we quickly provided. Once again, several days later, he informs my boyfriend because we didn’t contact within 48 hours after delivery we have no recourse. He also went a step further and said he contacted the four delivery drivers and they said they didn’t break anything. It’s very disheartening to know that FOUR individual people lied if they were contacted. This makes me question the trustworthiness of this company and quite frankly, the person in charge. If anything, I hope this is a cautionary tale. All American Moving and Storage will do everything in their power to manipulate a situation to suit their needs rather than take responsibility for damages. I will update review based on any further response.

Luke Bonnell

Friendly movers and great customer service

Brenda Bell

Troy and Brock were the delivery men that delivered my sofa. They both were very courteous and were careful not to damage any of my furniture and glass objects during the delivery. They delivered the sofa through a very narrow door to my den and then made sure I was happy with the placement. I was very pleased with the entire delivery process.

Jeremy Burton

Updated review included. During my delivery there was an unfortunate accident involving damage to one of my neighbor's luxury cars. After having contacted the company as well as feedback I have received from the neighbor, it appears the company is rectifying the situation through their insurance. As far as the quality of the delivery goes, it was pretty much standard. Nothing stood out as particularly exceptional but it was done competently. In the end, the whole process was so tainted for me by having to deal with the problems the accident caused that I don't feel that I will ever consider my experience on the level of good to great. I will give 3 stars because the product I ordered was delivered in proper shape which is the bare minimum you can expect from a company that moves and/or delivers products.

Russell Stevens

They were friendly and courteous, and took great care in moving my furniture

geclay .

total professional, quick and courteous....

Obinna A

I had such a poor experience with this delivery service. I am surprised that Restoration Hardware (RH) uses this company based on the incompetence and unprofessionalism I experienced. Background: I received a call last Friday letting me know that they’ve received my purchase (bed/dresser) from RH and would like to schedule a delivery. I query about timing because similar to most people in the world, I have to go to work. I work 9-5, which is apparently the delivery window too. I pick a weekday slot because the upcoming weekend doesn’t have availability. I tell the man who called me that I can leave early from work with ample notice, but would like to have the latest slot available on the date we agreed upon. He agreed and told me he was putting a note for my delivery to be in the afternoon. He said I’d receive a call the day before to confirm the window the following day AND be called thirty minutes before the drivers were on their way on the day of delivery. I didn’t receive a call/text/email the day before so I became worried. I woke up and called the main number and Beverly told me that the drivers were coming at 10am that day. Where did we get 10am from when it was clear that I needed afternoon? Why didn’t I receive a correspondence? She had to cancel my order for that day. She tells me it’ll come the following day between 12-2pm (again, not convenient for me and inconsistent with what we talked about since they deliver up to 5pm, but it’s only slot they have so I take it). She confirms via email that day. On the day of the delivery, the 2pm comes around and I hadn’t received a call. I called Beverly and she told me that the drivers came and were unable to gain access. It was a boldface lie. I had two friends in the apartment ALL day waiting for the delivery men. She said she’d look into it and call me back shortly. I don’t hear from her for an hour, so I tried calling back and she didn’t answer. Near to 3pm, the drivers show up. They’re outside the window and offered no apology or explanation for being late. They set up the delivery and left. I have no issues with their service during the actual 45mins they spent in my home. However, everything in the week leading up to the delivery was horrible. I would not recommend using this company again! They’re super disorganized and do a sloppy job with planning deliveries. RH needs a new vendor for this service.

Shaun Mathews

Great experience! Excellent workmanship and professionalism!

Jasmine Craner

These guys were so easy to work with. They scheduled everything out, were prompt, professional and really took a huge stress out of the moving process. I've referred these guys to a number of friends and have heard only praises and thanks for the referral. Thanks again All American!!!!

Dawn Walther

So easy to work with and our furniture was delivered earlier than expected. The delivery guys were funny, professional and respectful.

Jennifer Angelo

I have had multiple furniture deliveries from RH and the crew has been absolutely wonderful! They have been extremely careful and just the best! I highly recommend using All American Moving & Storage!

James Eckman

Still waiting on my couch to be delivered... Was supposed to be delivered yesterday but never arrived because I couldn't get there AN HOUR EARLIER THAN THE SCHEDULED TIME (they called at 2:01pm thinking I'd be home for the delivery even though that wasn't the agreed on time frame which was from 3-5pm) So they apparently decided to just not come at all and make NO effort to reach out to me. I arrived home barely after 3pm (no call from them- no knowledge of where they were) and waited until I had to go to my meeting around 4. My girlfriend took off work early to cover the last hour of the time frame. By 4:30 they still didn't show up and then I began being ghosted by the delivery driver after several attempts at trying to reach back to him. I tried calling them during the delivery time but the driver never picked up. I told my girlfriend to call because he was ghosting my number for some reason and when she called him he picked up (again this was all before 5pm) and told her there was nothing he could do and was "off the clock" even though it was still during the timeframe of our delivery...Now I'm being told it will be another week before there's another time they can delivery my couch and brought up a "redelivery fee" that they are (sarcasm) so generously are paying for "this time." I'm also a business owner and would never EVER treat a client like this. 1 ) do not alter a timeframe when both parties agreed 3-5pm IS the time frame 2) NEVER CALLED SAYING THEY WERE THERE TO DELIVER THE COUCH 3) ghosted my calls 4) picked up when my girlfriend answered and lied to her saying he was off the clock (well before 5pm) 4) They didn't immediately try to resolve the situation, instead doubled down and took the side of the delivery driver who was objectively false in his accounts of what happened and the times they happened ( the driver said we only contacted him well alter 5 which is a total and complete lie) NEVER DO BUSINESS WITH THIS COMPANY. I've never been treated worse as a client in my life. I seldom leave reviews but this is well warranted.

CaliWahine

We used this company to move about 30 minutes away and they were an AWESOME company to work with. From the beginning to the end, I conducted my business with kind, caring, and overall positive people. They truly understand how stressful moving can be, and do their best to eliminate as much of this stress as possible. They did a preliminary "walk through" of our place over the phone to get an accurate estimate of the amount of things that needed to be moved. They were up-front with all of their costs, and if something was mandatory for the move that we provided, they removed it from the invoice (such as mattress bags). Honest and hardworking company overall, and they sent a furniture medic out right away to repair a small scratch on our headboard. They take every comment and complaint seriously, and were truly wonderful to work with.

chris Cannon

This place is great. Hard working and honest.

N W

The guys were GREAT and talked Harry Potter with me. They were almost as excited about my Gryffindor couch as I was!

Ashley Neat

I highly recommend this company! They were very professional. They kept me updated on delivery EVERY step of the way! And they put together my furniture order in a very timely manner. I will definitely use them again if the opportunity arises!

Colleen Eaton

Friendly, helpful, very professional, efficient, careful ... Absolute everything you should want in movers. We would use them again in a heartbeat.

Aimee Stitt

Guys were awesome! Ordered a vanity from Restoration Hardware and they were great.

Anson D'Mello

Wonderful people work here and would highly recommend them for your movement needs.

Duncan Clark

I used this company twice in the past and they were great: the move was finished in less time and underbudget from what they estimated. My most recent experience was not nearly as swift, however. I moved from a two bedroom townhouse (~1200 sq ft) to a similar unit, roughly 20 minutes across town, with easy access to both front and back doors at both units. I was quoted around $800 for a 6-8 hr move (which seemed high, considering my past experience), scheduling the move was easy and the movers showed up on time ~8:30 am on the morning of the move. I had everything in boxes ready to go, they surveyed my apartment and verified the list of furniture I gave on the estimate was accurate (this is important), but seemed to take a long time in loading up the truck. It was roughly four hours until the truck was loaded, longer than any previous move had taken in entirety, as well as longer than my dad's recent move out of a 3-bedroom house and into a fourth floor apartment. Unloading was less smooth: it was early December and a light snow drizzle began in the afternoon. The snow developed to more a more serious condition and the move had to called off at 4:30pm and rescheduled to three days later. An inconvenience, for sure, but I also did not want to put the movers at risk of injury, especially for something as unpredictable as weather. The remaining items were a washer and dryer, futon and several weights and work out equipment items; I had previously moved the work out equipment to the basement with my dad in roughly 45 minutes, they had moved half of it in, already. Before listing my grievances with the company, I will say that the movers were friendly and cordial, and that none of my items or either of the apartments were damaged in the process, which is still a major plus to me. However, the parts of this I felt were unprofessional: - It was made to be my responsibility to reschedule the move. I moved on Saturday, called the office Monday morning to reschedule for Tuesday, had to call twice to get through to someone who could help. I was tersely told 'Assume we'll be there first thing on Tuesday morning'. Great, I figured, as I had work plans from 11-3 that day. I had to call on Tuesday morning around 10:30 am as I had not heard from them yet, evidently I was not first in line, despite being told so, and had to call and schedule a re-re-delivery for 3pm that day. This could have been avoided with better communication. - I was charged roughly $100 over the estimate on the first day of delivery and told that I 'most likely--90-95%--will not be charged for the redelivery' from my mover. Considering it was already over budget, I found this comforting, however, I was charged an additional almost $300 for redelivery, bringing my total to almost 50% ($1155 compared to ~$800) over budget. I called to ask for a bill reduction, as to me, it seems ridiculous to charge someone that much over the estimate, especially considering the circumstances, and was offered only a $55 reimbursement. The reason cited was that my list of items, specifically my weight equipment, was inaccurate, despite the movers giving me the OK when they first showed up in the morning, hence the inaccuracy between estimate and actual pricing. As a customer, I don't want to be blamed for them going over budget, especially considering the egregiousness of the splurge and that my list of items was deemed accurate the morning of the move. I still cannot believe that it cost nearly $1,200 to move a two-bedroom apartment 15 miles across town. I recommend seeking a different moving company, All American may be great when they works well, but dealing with their office quickly caused an unpleasant experience and a major hit to my wallet.

Carolann Workman

Poor customer service

howied35 .

They were professional and courteous. We had Dominique and Tim. They were terrific! They never stopped running. I could not be happier with my move and was VERY impressed. I used different moving companies before but this one takes the cake. Thank you All American Movers for a great experience.

Denise Roby

They delivered a piece of furniture. They were on time, clean and courteous. Just as I would expect.

Ami Hillenmeyer

They worked with us on the time and date we really needed!

Justin Newsome

Awful! I hired them for my move a couple of weeks ago. They showed up 6 1/2 hours late! They sent people from a temp agency that took 7 hours to move my two bedroom apartment. I had my wedding band stolen, as well as gift cards and a check book from my dresser. They ripped my new mattress. They have refused to do anything about the problem, and then they charged my credit card for $300 over the amount they were supposed to. PLEASE DO NOT USE THIS MOVING COMPANY!

Diane Hunter

These people actually care about your stuff! Moving is a stressful endeavor. Hire this company to move your stuff, whether one item or an entire household of stuff. They will use the same care you would give it and will help take the stress and heavy lifting out of your hands and put it into very capable, caring hands.

B Ohlinger

Our moving experience was wonderful. Dylan and Matt called ahead of time to let us know when they would arrive. They both were extremely pleasant!! They took care of everything we asked of them. They both worked hard and took excellent care of our items. The move went off perfectly. We would absolutely use them again and be happy to recommend them!!!

David Caplan

I am sorry to say I am not having a good experience with All American Moving. The movers themselves were very professional, hard working, and courteous. Unfortunately, a table and a chair were broken during the move. I was told that All American Moving would repair the items and deliver them to my home shortly. I have made several inquiries, but the furniture has not been delivered. In fact, more than a month after my move, I was told that the repair work on my items has not even started.

Clara Kantor

They delivered my adjustable bed frame and put the frame together. They were very polite and efficient.

phoebe reid

All American Moving delivered two pieces of furniture that I'd ordered online. They did a great job! I was called a week or so prior to the delivery to arrange a date and time frame. I received an automated call the day before the delivery as a reminder and the delivery guys called the day of the delivery to let me know when they were on their way. The delivery itself went very well. The furniture was placed where I wanted it. The delivery crew was very conscientious and professional. I was very happy with the whole process, from start to finish.

Alan Portnoy

All-American helped me twice. The first time was for my personal residence and the entire process went smooth. The crew was professional and took care of my possessions. The second time was during a purchase of surplus office furniture. Rather than moving the furniture myself, I called All American to do it. The service was what I expected; the comments from others buying furniture was not: they thought hiring professionals to deliver the items was a great idea! Thank you, All American!

Rick Jamie

Polite, on time and careful.

Kavitha Krishnamurthy

Never use again, They canceled my schedule stating some gas breaking and they were not willing to reschedule too. I will never refer this company to any one.

J Allen

I had a great experience with All American Moving & Storage. They were timely, professional and courteous. They hustled and made the move stress free.