Reviews of U-Haul of Grand Forks (Moving Company)

Pradhuman Joshi

Good customer service

Trisha Baker

Customer service was great. There were some 'hidden fees' but that was the only con to this business. I was able to get my truck fast and without issues. Overall it's a great place to do business.

Virgo799

If there was a choice where I wouldn't have to choose a star, that would be the first and only choice. Reserved a 10ft truck, more than a week ago, and on the day before I move, they say that the truck is unavailable. Anyone who knows what its like to pack and get things organized its a nightmare. Having incompetent and unreliable service is much worse. This is unacceptable. Now just so we don't have to break contract, (Even though U-Haul did already) we have to travel 200 miles round trip to retrieve a 10ft. truck. And I leave tomorrow. Find another reliable truck rental company in Grand Forks, NOT U-HAUL.

Brotherpaul Chassaing

Chad is the best from all the rest

Doug Skramstad

Propane by the gallon! Always helpful. Came to my car to help before I even got out!

Tony Terry

The hardworking staff have everything you need for moving.

Ryan Domeier

great service

Katie Ange

Reserved a 26 ft truck weeks ago and got a call the day before our move saying they didn't have any trucks in Grand Forks so we could get a 20 ft truck and a trailer in Fargo. Except that pick up was a later time and we'd have to pick the truck and trailer up at different stores. When I asked why they didn't let us know sooner, the lady said because they don't know when people will return the trucks. Yeah, sure ok. Ended up cancelling the reservation and going with Penske, who got us a 26 ft truck no problem.

Kenzie Lorentz

If I could leave negative stars, I would. I purchased and made an appointment for a trailer hitch. I'm from Fargo but it was cheaper in GF so I drive all the way there for them to tell me they moved my appointment with no call, no email notice. So I wasted my day off and gas for nothing. Then instead of actually getting my hitch, they issued me a refund. So I spent $20 in gas and wasted my time just so now I have to do it in Fargo where it's more expensive and waste another day off waiting for this hitch. The men at the desk looked at me like I was the strangest creature on the earth. They were just dumbfounded and had absolutely no answers for me as to why this happened. I also had to call to get my refund on the correct card, waited on hold for half an hour for the woman, Anna or Amy I believe, to hang up on me. I then called back and the store immediately answered. What kind of backwards bologna is this?

TheDetriotrockcity

Understaffed incompetence runs like crazy here. They had what I needed but waiting 30 minutes for a staff member to help is awful buying a trailer is easier...

Dan Restad

Do not trust they will have a truck for you!!! Crystal will call you 2 days before your reserved move, provide a very condescending and demeaning explanation why you do not have the truck you reserved, and hang up on you!! Worst service experience in my 55 years.

Tanner Cruse

I rented a truck about 2 years ago and was a quick and easy process. I’m moving again and they were super polite, to the point and helped me with everything I needed. 100% Recommend!

Danyel Cox-Tysk

I rented a truck and returned it after hours then went out of town they called the next day to let me know that I left my laptop in the cab and when I got back and had the chance to pick it up they told me an employee had taken it home as they are allowed to do after 2 weeks, the information on it is invaluable and I will never get it back

Ed Robotham

They were very busy. But still gave great service AAAAA +++++

jerrod king

Rude employees

Jen Thomas

I've used this company twice. The first time, I ordered a 20' truck. The day of, I arrived to pick up my truck and they told me they had no truck for me. Instead, I had to use a 10' truck and make multiple trips and taking me over twice as long as it should have, receiving little discount. The second time I also ordered a 20' truck and was nervous that they would do to me what they did before. The second time they had the courtesy to tell me a day ahead that they had no truck for me. I had to drive 4 hours round trip to pick it up at a different location. All I was given for my trouble was $100 off. Just stopped in this store to pick up a dolly (they didn't have it at the store we had to pick the truck up at) and they were very rude to us. Will never go through any uhaul store ever again. Moving is stressful enough without their disorganization.

Diamond Jazz

Friendly

Dylan Schmidt

Uhaul is a great service, the employees are terrible.

Sarah Hansen

If you reserve a truck from U-Haul, be aware that their definition of the word "reservation" may be quite different than yours. We reserved a truck three weeks in advance, and they called us the day before to inform us that they had no trucks available but that they could do us a favor and let us pick up a smaller truck, at a later time, and in a different city totally out of our way. Reserve at your own risk.

Meg Kleckner

I'm wondering what good reserving a uhaul is if they call you the day before you move and say there isn't a truck available. "Well there is one but you have to have it back by 11:30." I reserved it 5 tonight to 5 tomorrow night weeks ago. And the day before we move they call and tell me they don't have one. "If you want it'll be available Wednesday?" Nope! It would not help me Wednesday when we have to be out of our apartment tomorrow morning. Thanks #uhaul! Now what are we supposed to do?

Avery Schottler

Great staff and services. No complaints. Use them regularly.

Kirk James Leo Hennessy

Great service.

Dylan L.

Good deal, nice and easy.