Reviews of U-Haul Moving & Storage of Minot (Moving Company)

MORGAN MAXWELL

Nightmare experience! We reserved a uhaul a month in advance for pick-up at the Minot store. The afternoon before pick-up I was told I had to drive 120 miles to Rolla, ND to pick-up the vehicle. .This was an added 4 hours that could have been used to pack-up because we needed to be out next day. I drove down picked-up the truck and drove back to Minot, ND. On the initial order, we ordered a transport trailer but instead they gave us a tow dolly. I am not a mechanic, so I decided to have Uhaul help me load my vehicle. They were incompetent and did not realize my car was loaded wrong on the tow dolly. As a result, the transmission in my vehicle was ruined. Anyways, now instead of saving $600 we are looking at an addition $3000. My recommendation is steer clear of Uhaul in Minot, ND. It is not worth the pennies you might save. If you chance it, you may experience the same ridiculous mess I did. Go with Penske or Budget instead.

Otto Sunday

The store representative lied to my face, and when the manager had a chance to follow up claimed there was nothing he could do. My original contract had different dates than was communicated to me when I picked up the trailer in Denver. I received a call on my unknown surprise return date that my trailer needed to be dropped of that day. I was in the process of doing a military move, showed up at the location with my trailer to be returned that same day. I explained to the representative I needed to weigh the trailer with my vehicle but the weight scales were closed. I was explicit told by the counter representative to bring it back the next day and not worry about any additional charges or fee's. I returned it the next day and when I checked my credit card bill there was a surprise charge for an additional day. I disputed this with Uhauls customer service who left it at the discretion of the manager who when I spoke to him made it sound like I was some ridiculous high maintenance customer when in fact I was just trying to find out why I had been deceived and the store couldn't honor its own promises. I highly recommend going with a different company for any needs or services that U-haul provides and can be found elsewhere.

Marie Pettibone

Horrible!!! Absolutely the worst experience ever! Manager is the rudest jerk, plus they triple charged me! Will never deal with them again!!!!

Lyndsay Beavers

Two stars because my rate has gone from $98 to $114! Seems like every couple of months I need to "prepay" to "lock in my rate" for the month. It's ridiculous.

Jeremiah White

They were polite and easy to work with. Not much more to say here.

drew andres

Never had an issue, trucks were always there for what I needed.

robert kallen

Made reservation 6 weeks in advance for cargo van. Called store day before to confirm and told them plane got in at 3:20 pm and I would be there at 3:50. They not only gave my van away, but would not give me 10 ft. Truck. Sent me across town- promised me all was in order ready to go. They lied. No contact made. More hassles. Horrible customer service.

billy danks

Ordered a tow hitch and payed for expedited shipping so we could meet an appointment. They were really friendly in that process. The day of appoint meant I called in the morning to make sure the part would be ready because I have to drive from over 100 miles away. They assured me it would be ready to go, arrived for appointment and it was not. Asked for a refund they would not. They kept trying to reschedule me as if I lived in town and had nothing else to do. I would have not minded if they didn’t assure me in the morning and made me drive over and waste a day. Do not do business with these people.

Kim Ziesmer

Uhaul STINKS - don't rent from them if you don't have to!!!! Once again they have screwed up our rental!!!

Gulia Montenegro

This is privet own company. You expect clear communication. Well, it's was clear to me from one of employers that we can extend for another day if can't make it. She ask to make sure to call in the morning. I called in the morning to extend the contract. He yalled at me saying "NO YOU CANT EXTED BECAUSE THE TRUCK WAS PROMISED FOR ANOTHER CUSTOMER!!!" Which I understand, BUT THAT IS NON OF MY CONCERNS! B! Maybe you should do your JOB and make a clear that there is "no extension policy". change your policy to - no extension at all policy. Maybe than you wouldn't say Why I got one ☝️ star. Lack of communication between employers, causing disrespectful communication to customers. You need some milk man! And please go to church

Robert Dahl

Nice customer service. Quick processing of order

Steven Boyer

Reserved a 6x12 utility trailer online. Stopped by the store to pick it up. After waiting in line for 20 minutes because only one guy is working the counter I’m told they don’t have it. I said why was it available online. Kyle Kicker (owner) says well someone should have called you to let you know. Zero cares given

S Phillips

Storage units very clean and secure.

Joshua Rennecker

Friendly workers. Nothing too special just a U-Haul store

Cady Jarman

I've never had a bad experience here. They've always got what we need when moving and the staff are very professional.

Mary Nicholson

This location does not fill the truck up when you do your pick up. My truck had three sixteenth of a tank of gas. Because I rent trucks all around the country, I expected a full tank of gas and I would leave it with a full tank of gas like everywhere else. I'm sure this is a cost-cutting measure for them so that they don't have to staff a person to do the fill up. Also they're not paying for gas. One other thing oh, they take pictures of the truck and attach it to an email as their walk around. The front end picture of the truck was not taken in the dark like when I picked it up. Once daylight arrived I noticed a large dent in the front bumper. Was that a trick waiting to happen?

Bryan H

The real rating should be

Jordon Lakoduk

I've used this U-haul location three since 2013 and they have always been helpful and had the truck ready to go. I never go for any of the additional charges aside from maybe using the furniture pads. The invoice is always correct and never disputes over the gas level.

Amanda Vogelgesang

I rented the biggest UHaul box truck and car trailer for a 1300 mile move months in advance. I called a week, 3 days, and 1 day out to make sure everything was still good. The day we picked up the UHaul they had given ours to a in town move. There was talk of giving us a SMALLER Uhaul. Fortunately they gave us an in town large mover. This was never meant to go across country. We got 1 hour down highway 83 and a tire blew out on the trailer. It took 2.5 hours for help to arrive. Then to come to find out the trailer had 2 other bald tires that would have never made it the 1300 miles. We then had to drive to the Bismarck location to get those tires changed to make it on our cross country move. This situation took 4 hours away from our move and made us arrive at our destination 30 mins before our appointment. LOOK OVER YOUR VEHICLE BEFORE DRIVING IT OFF THE LOT, because apparently the staff at the Minot location does not care what condition the equipment is in, as long as they get their money. Better yet rent from Penskye in Minot.

Randy Malm

LOVE it

Ariel Ragan

Worst place ever. Do not go here. Go to Penske, borrow trucks do anything but come to this place to rent ANYTHING. Lyle is an unprofessional arrogant prick that doesn't care about the business, he is only there to see dollar signs. Every customer that walks through that door is a walking atm to him. DO NOT RENT FROM UHAUL LOCATIONS IN MINOT. These are privately owned all by Lyle because his parents are loaded and he's a spolied child. DO NOT RENT!

Hannah Fritchie

I reserved a truck a month ago for a 1400 mile trip. Called the morning before the trip to confirm, they said everything was in order. They then called me maybe two hours later to tell me that they didn't have what I needed and that I would have to drive to Williston if I wanted the truck I had reserved, again, a MONTH ago. Very dissatisfied, do not recommend for anyone moving across country. They are very unreliable and will not give you enough notice to make other arrangements.

Kevin Enos

Good customer service, staff was friendly and helpful. They were flexible and accommodating to my requests. I would recommend their services based on my personal experience with their company.

Billy Crum

We made a reservation several days before we needed to pick it up. We were told we would get a call the evening before pick-up just as a final confirmation. That call never came. We received a call the day of pick-up from a Fargo location saying that the Minot location had given our RESERVED equipment to someone else and that I would have to drive to Williston to get the equipment myself. Wound up having to make a last-minute reservation with Budget. Uhaul really needs to step up their game in ND. This is unacceptable service. No wonder the other rental companies in town have much better ratings.

Eric Pearson

I've rented a storage unit, rented a trailer to haul gravel and had them install a hitch on my vehicle. I have had zero complaints about anything and have been treated great by them.

Lauren Moore

They DO NOT even deserve one star. They are a very sad excuse for a business. We booked a trailer, called to verify on MULTIPLE occasions, then were TWO days before moving across country they could not guarantee us a truck. We have used their services a few times in the past few years (because they are the only option) and every time has been a complete mess!

Giselle Pena

We had reserved a uhaul trailer 3 days in advance we go to pick it up and they end up telling us it isn't available because a light isn't working. We were relying on that trailer, we were moving state. We ended up having to donate so many of our belongings because they couldn't call in advance to notify us to search somewhere else. We have used uhaul so many times. They have officially lost us as customers.

Amy Krebs

Very helpful and affordable

Jesse Smith

Very simple and easy to get a truck they had exactly what I needed

brandy munoz

This U-Haul company is horrible. We rented a trailer to haul a truck and they ended up giving it (their last one too) to someone right before we were due to pick it up! We went in on a Mon to set up the rental and ensure a trailer would be available for Fri; they assured us one would be available in our name. We show up Fri around 1100 and get informed they gave their last one to someone that walked in last minute needing one. The tech didn't even check to see if it was reserved in our name until we had him check their system. We contacted U-Haul customer service and had to drive to another town 4 hours away just to get one!! The rep we spoke with said she would credit us $50 for the inconvenience. We never saw that credit on our bill. Good luck dealing with this company if you ever need something from them.

Ben Marsh

Rented a 8ft truck, tried to charge me $150 for a small scratch in the bumper that was present before rental.

Dad Alex

Absolutely upset, made reservations over two months ago for a truck and they call me two days before picking up the truck, that they dont have a single truck and I have to drive two hours (williston) to pick a truck. I will be credited $100 for the inconvenience! Wow they suck!

teshager abebe

Very bad customer service!!! The guy at the computer looks like he doesn't want do his job, he was very rude every time I ask him a question he doesn't want answers my question..... and this wasn't a first time, this was a second time.... he's not a good customer service worker! I'll never recommend this location to anyone and will never go back there!!!

Matthew Black

The day before I was supposed to pick up a truck, we received a call from the Fargo location saying that the Minot location did not have any trucks available, but I could drive to Killarney, Manitoba (seriously) to get one. I spoke with a representative about when we could actually get a truck, and she very helpfully informed me that there were "no trucks coming into Minot." This is no way to run a business. If you need to use Uhaul out of Minot, do not try to use the website to book a truck.

Mike Doran

This same thing just happened to a friend of mine in Minot. Reserved a 20 ft truck weeks ago called this morning (they leave tomorrow) and they don't have the truck. They said the same thing, "You'll have to drive 125 miles to Williston to get the truck you want. They did offer a 15 ft with a trailer. However, the person driving has never pulled a trailer in their life and were uncomfortable with that. To top it off, the people helping pack and drive to Iowa drove 11 hours to get here. Seems U-haul could care less about any of that. Then when you talk to them about their crappy service they get rude likes it's your fault THEY screwed up.

Ruben Alanis

Just got off the phone with someone who told me they didn't have what I needed available, was very rude and hung up on me. Called back 5 minutes later and was told by a different employee that everything was available.

Jacob Kelley

Screwed us over many times lied to us over the phone many times rude service

Kalli Keyes

Easy pick up & drop off. Had the rental I needed.

Anthony DeCoteau

Im a former employee and find that having good customer service is a neccesarity in public businesses. Throughout my whole time working for Lyle k. in Minot N.D i was treated very poorly and felt very discriminated against due to my age. As Lyle once told me himself " Age has nothing to do with life decisions", not only did i rent a truck from Lyle he did not use my discount for being a employee and was charged for another day when he clearly stated i was not suppose to be. So I had have Corporate intervine and Shawn took care of the problem but no discipline was taken against Lyle in which there have been several complaints bout his management skills in which he certainly did not have any. I have seen personalky several incidents in which customers verbally used language towards Lyle due to the way he treated them with no respect or consideration towards their needs. So in conclusion if u decide to rent from Lyle be prepared to be screwed over 1 way or another n watch Lyle laugh at your discomfort when you have leave the premises. I have personally seen Lyle laugh at customers when he over charges them. Also make sure you look for coupons and discounts on Google Uhaul coupons used for rentals n i encourage no one to be another victim of Lyles sales tactics in selling you something you don't need. So goodluck commumity and hopefully enough complaints will get Lyle k. Out of Minot and back where he came from cause he has no respect for nobody that walks through the door at Minot Uhaul and just sees you as a cash machine.

Richard Brocker

Reserved a truck/trailer a month in advance just to be told I have to go get it from Dickinson. Spend the little bit of extra money and go to Penske where they care about you.

Travis Payne

They quoted me wrong by hundreds of dollars. Took over a thousand dollars before they ever had a truck and auto transport. They couldnt even relay the proper information to independent Harvey uhaul for the proper equipment. They said a car dolly I was hauling rear-wheel drive. They said they added a day and 100 miles to get the truck from Harvey as well as a "discount" but I still had to pay more after I got there because they stole it off the credit card 3 days before any truck was available and MADE me take a larger truck and spend more on fuel because they cannot deliver ANYTHING they take money for. This location should have never taken any money since THEY did not provide the truck or transport. Avoid avoid avoid, uhaul here will take your money and screw you every chance they can.

shanice johnican

Told me they couldn't cook a trailer up to my jeep because it was a soft top after I'd rented a trailer on TWO separate occasions not even 3weeks prior. If you're going to have rules make sure they're enforced ALL THE TIME, not just when you feel like it or when your boss is around. Such an inconvenience.