Reviews of U-Haul Moving & Storage of Fargo (Moving Company)

Amanda B

If I could leave zero stars I would! Had a reservation for a truck and a tow dolly which was price matched from their call center. Two days before I am scheduled to fly in and pick up the truck to move my elderly mother they call me and tell me that they won’t price match and I can pay full price for the reservation because it’s not “an exact match” to the Budget rental THEIR call center matched for me! So instead of a $750 rental it would have been a $1300 rental or I could drive another 45 minutes to pick up in a different city. Moving is hard enough and the answer I had from Crystal at Uhaul from this location that called me to cancel my reservation in Minnesota was that her manager told her to call me and they do not have to guarantee prices or price matching. Horrible U-Haul. Not good customer service, not good business practices and not a way to treat a customer who has had several reservations and then pull this two days before a long move. I will NEVER use U-Haul again and I work storage and will make sure that customers know uhaul isn’t a customer friendly choice.

Nawa Adhikari

When I went to pick up the Truck the guy was really rude and monotone, didn't greet the customers. He never thanked customer for waiting, never apologized that they had to wait. When I went to drop the Vehicle that guy was really nice and helpful.

David Gerhardt

Convenient and inexpensive

Byron Dunn

The women on the phone was extremely rude. I asked to get emailed a quote and after i did not give her my credit card number she ended the call with the same nasty attitude she had the whole time. I never got a email, and pushed to the side because I wouldn't lock in THAT second.

Виктор Гончаров

Nice job

Mara Campbell

Helpful and low pressure. A pleasure.

Hashim Adam

Great service

Barbara

Since I haven't actually stepped into U-Haul Moving & Storage of Fargo yet - I'll give them a two in good faith that an in person experience will be better than over the phone. I scheduled to have a hitch put on my vehicle two weeks ago and received an email that someone would be calling me to schedule a time. Never received a call. I called them yesterday and explained I never received a call and they left a message for someone in their service department give me a call right back. Still didn't receive a call. Called back today - spoke with 5 different people was transferred or put on hold 6 different times only to find out they scheduled my appointment for the day after I requested and didn't bother to let me know. I also didn't receive an apology from any of the five people I spoke with - not even from the last person who knew how many times I'd been transferred and that they changed the date without telling me. I usually don't write these reviews - and I can let it go but moving in itself is stressful. Getting supplies to help you move shouldn't have to be too.

Lanay Rock

U_Haul as a company, is a trusted great company. Our family has rented from them many times over the years, However, the fargo store just can't get anything right. They try to not honor uhaul certificates. They try to sneak in insurance you didn't ask for. Watch them. If you have any other option of uhaul store, go there. I spoke to some thing named melissa, to try to resolve an issue, besides being really slow, and knowing zilch about the company she's working for, she was quite possibly the rudest hag I've ever had the misfortune of speaking with. Nasty doesn't cover it. She's an absolute b____! #Ish!! #getafarmjob. Where you don't have to deal with us humans.

Owen Romo

Friendly staff and convenient parking.

Tony Staiger

I wish I had read the reviews before blindly trusting this place. I had reserved a truck roughly 2.5 weeks ago to move out of state. I knew there was a chance I might not get the exact size of truck I ordered, but they called me at 7PM the night BEFORE I was set to leave and told me NOTHING was available. They couldn't have foreseen this a week ago? Two days ago? Absolutely lazy. Not to mention, the way they offered to make it right was for me to drive to St. Cloud or Hastings, MN to pick up a truck on MY dime. How convenient huh? Wait until the last minute when someone is in a jam to gouge them with more costs. Honestly, I'll never spend another dime at Uhaul and will make sure to share this story with anyone that will listen so they don't make the same mistake I made.

timothylegg

These guys do extra to make sure things work out for you.

JA X

I think if you are doing moving yourself or need some stuff to help move, this is really the best place to come for vehicles and gear.

Unknown

My things have been stored at the facility in 7th ave in Fargo for a few weeks. Last night we discovered the unit leaks!!!!! Ive been trying to contact someone, anyone, with uhaul for an hour and a half now with no luck! With as much as I pay for storage, I expect help to be available during normal business hours! Absolutely ridiculous.

Michael Moralez

Waiting to get a representative on the phone sucks, but after that walking in with your reservation is fast simple and easy.

Cammi Larsen

Very rude, and they cancelled my reservation without notice the same day I made it.

A B

If I could leave zero stars I would! Had a reservation for a truck and a tow dolly which was price matched from their call center. Two days before I am scheduled to fly in and pick up the truck to move my elderly mother they call me and tell me that they won’t price match and I can pay full price for the reservation because it’s not “an exact match” to the Budget rental THEIR call center matched for me! So instead of a $750 rental it would have been a $1300 rental or I could drive another 45 minutes to pick up in a different city. Moving is hard enough and the answer I had from Crystal at Uhaul from this location that called me to cancel my reservation in Minnesota was that her manager told her to call me and they do not have to guarantee prices or price matching. Horrible U-Haul. Not good customer service, not good business practices and not a way to treat a customer who has had several reservations and then pull this two days before a long move. I will NEVER use U-Haul again and I work storage and will make sure that customers know uhaul isn’t a customer friendly choice.

Elaine Ellingson

They're very accommodating & great to work with!

Tom Endriss

Awesome.. They make a stressful time easier.

Russell Warren

UHaul got me the right truck and storage unit with little notice.

Allan/Amanda Varnadoe

If I could leave zero stars I would! Had a reservation for a truck and a tow dolly which was price matched from their call center. Two days before I am scheduled to fly in and pick up the truck to move my elderly mother they call me and tell me that they won’t price match and I can pay full price for the reservation because it’s not “an exact match” to the Budget rental THEIR call center matched for me! So instead of a $750 rental it would have been a $1300 rental or I could drive another 45 minutes to pick up in a different city. Moving is hard enough and the answer I had from Crystal at Uhaul from this location that called me to cancel my reservation in Minnesota was that her manager told her to call me and they do not have to guarantee prices or price matching. Horrible U-Haul. Not good customer service, not good business practices and not a way to treat a customer who has had several reservations and then pull this two days before a long move. I will NEVER use U-Haul again and I work storage and will make sure that customers know uhaul isn’t a customer friendly choice.

Bryan Swang

Got exactly what I needed and was met with very professional service. No surprises, no delays.

Tyler Srur

Good customer service

Jane Ohnstad

This is where I work

Kama Roberts

Kylie in the corporate office is the rudest person I have ever uncountered. I was upset because it took me a total of 4 hours to retrieve my uhaul and tow dolly the morning of my move. It made me reschedule movers in both locations and I called to talk about the horrible inconvenience. I thought there should definitely be sone compensation for the inconvenience and all she said was you have to pay for your uhaul and tow dolly. I did pay for them. An Im sorry at the least or maybe a $50 credit? something for a $600 dollar trip that cost me much more than planned due to gas and time because of all the extra driving as well as a bigger truck that I didn’t want. She was very rude and uncaring. I would hate to think others have to talk with her when they have an issue.

Pennywise Lives

Good place to moving stuff. Used one of there big trucks and one flat bed truck .... Great service friendly workers.

Michael Bartz

There was only one guy working a till. In spite of the long, seemingly never-ending line, he remained very friendly and helped save me money on my rental wherever he could.

Charles Richardson

It's ok

Brittany Walsh

Unfortunately I can't remember the name of the two younger guys who were working 01/30/16, but they were awesome. Our online reservation got screwed up, causing us to drive from the Main Ave location to a storage unit dealer, then back to Main Ave, while making calls back and forth with the regional support people (the storage unit dealer staff admitted she didn't know what she was doing, and her system kept trying to charge me $250 for a $130 rental. She assured me, "it's probably a mistake... you might get reimbursed later"). Finally we just chose a new truck entirely so we could pick up at Main Avenue. The second we walked in the door, the guys were amazing. They knew we had been dealing with this mess for two hours, so they had us in and out of the store in five minutes with the keys to the truck, the correct price, and a discount for our trouble- thus ending 'The Great U-haul Fight of 2016' between my boyfriend and I since the entire ordeal was making us bite each other's heads off. Moving sucks. Make it easier on yourself by at least getting your U-haul from a location where the staff knows what they're doing, like the Main Ave location. Thanks guys. :)

Kelly Binfet

We had OUTSTANDING customer service our first time renting a van and was pleasantly surprised at the affordable cost for 1 day. Perfect for what we needed. The van was spotless, and we couldn't have been happier! Thank you!

Phillip T

I had reserved a truck and was set to pick it up using the 24/7 truck share. At 5 AM on moving day I went to my assigned U-Haul to pick up the truck and was unable to do so. I called the number the app gave me and got no answer. I then called U-Haul customer service and was told the truck was not ready and that I would have to wait until store open at 7AM. So I waited however when the store opened I was told the truck I had reserved was not, and would not be available. After about half an hour of trying to find me a truck one was found that I could use with two issue. One I could only have the truck for 4 hours not the originally requested 8. Two, I had reserved a 17' truck and was given a 12' that was at a different location. So, after getting up and being at U-Haul at 5AM I finally had a truck at 7:45AM, not the one I needed but I was going to have to make it work. Customer service the whole time was awful, I never dealt with anyone that could give me a straight answer and the staff was in general rude. The only compensation given for the major mess up on U-Hauls part was $10 off. I believe I qualify for U-Hauls $50 reservation guarantee as I was not contacted the day prior and they did not meet my preferred time place or size. I would never recommend U-Haul to anyone and myself will take my business elsewhere in the future.

Devin Moyer

I had run into an issue where I needed to upgrade the size of my Uhaul at the very last minute and Samuel Pfaffe was able to get that arranged for me and I was in and out in no time. I also bought many moving supplies.

Kari Dorsher

Good experience renting a van for moving daughters stuff out of rental to a storage unit. Reasonably priced and close to NDSU.

Jessi Peltier

I had used this uhaul in my move. After using their uhaul i ended up with bed bugs. After posting this incident online, i began to get emails from other peoole who has used this same uhaul place and they too ended up with bed bugs. Also people who have used their storage ended up with bed bugs. U guys are just spreading it around and costing people thousands of dollars to get this issue fixed. I had talked to someone but doesnt sound like im going to get reimbursed at all. We have had to throw out beds, pay for chemicals and heating of my apartment which none of it is cheap, and something i really dont have money for as a single mother. But yet all they said was im sorry, thats it. CLEAN OUT UR UHAULS POWER WASH THEM WHEN PEOLLE GET DONE USING THEM, HEAT UP ALL UR STORAGE UNITS TO OVER 120 FOR 1HR STRAIGHT THAT WILLBGET RID OF THE ISSUE, UNTILL THEN U GUYS WILL KEEP GIVING THEM TO PEOLKE IN TOWN AND MAKING THE ISSUE WORSE.

Jodi Bachmeier

Driveway is very hard to get around

James Marriott

Can take a while to get served if they're busy and location isn't great for access again, especially if busy. People don't like to move forward and it can block the entrance. Not the fault of the staff, granted, but be aware of it.

Monica Stich

I called to inquire about rates for a car- towing trlr. Girl asked me for my phn# or email address right away. When I asked why she needed it, she hung up on me! When I called back, another girl answered. Said they were having phone problems (yeah right..). Then she asked for my phn# or email address-- said she needed it to get into her computer. As I thought of what to say, she kept saying, " Hello? Hello?" After trying to talk, I finally said I didn't want to talk to her. Bunch of Smart Alecks.

Cassandra Kieser

I would give zero stars but that’s not an option. I initially made my reservation over the phone with Michael. I was supposed to pick up the trailer at 7am and have it until 7pm. I received a confirmation email and that had the address to this U-Haul location. I arrive at 7am to pick up the trailer and Aaron’s and an older guy were working. The other guy told me that they don’t have a trailer for us and it’s at another location. When I asked where this other location was he didn’t know and couldn’t remember if it’s on 15th ave or where it is. I asked if he had an address to the other location because I’m not from this area and do not know where 15th ave is. That’s when Aaron jumped into the conversation rudely. He had his own customers he was helping and tried to give verbal directions but again, I DO NOT KNOW THE AREA. Clearly his directions he said in 4 seconds went over my head. I tried to ask why my email said this was the pick up location if there was no trailer, got nothing . Bad experience, unprofessional and untrained employees, horrible customer service.

Jillian Dial

Worst experience I have ever had when it comes to storage. Listed in the wrong name after telling them 3 times to correct it. Put a lock on without notification when we just got the unit 2 weeks ago! Will never use uhaul again.

Kale Haluptzok

We reserved a truck and trailer two months in advance. We received a call less than 24 hours before we were scheduled to pick up the truck telling us that the truck we reserved is no longer available and we need to drive 100 miles in order to pick one up. Again, this was less than a 24 hour notice! Very poor customer service. I wish I would have called Budget or Peske first, I didn't need to sit on hold for 15 minutes to talk to someone like at U-Haul and they both had great customer service.