I would give them negative stars if I could. We contracted with them to move contents of a five bedroom house across town to our new house. They arrived on time at 2:00 PM with two guys for a minimum three person job. We had to have the house cleared and cleaned that night for a 7:00 AM walk thru the following morning. They started complaining immediately upon arrival about various things. We had organized the house so all boxes were stacked in either the basement living room or the dining room upstairs. Everything was set-up easy for them with one exception.....the exercise equipment. They had instructed us to take apart the exercise equipment which consisted of a treadmill, weight machine and elliptical. I had taken apart the weight machine, but didn't take apart the elliptical as I knew from when Scheels moved it in that it fit just fine and didn't need to be taken apart to get out. Anyway, we argued about the elliptical for about 10 minutes as I did not want to take it apart and though the real issue was they didn't bring enough people to a five bedroom job. I said that if Scheels can get it in the house, I don't understand why professional movers can't get it out of the house. They got mad at me for repeating how ridiculous I thought this was, said they were leaving and walked out to the truck. When they walked out, my emotion turned to desperation and I quickly apologized to them for hurting their feelings and I asked them to come back in the house and do everything but the exercise equipment which I would deal with. They said, no Jim, it is too late. I called Aaron at the Apartment Movers who said if they didn't want to move me, they didn't have to, even thou I had signed an agreement when they arrived at the house for the moving job. He said they are contract workers so they can do whatever they want. I asked Aaron what I had done and he said they told him I had been disrespectful to them. Really? I tried again with the movers and they repeated that it was too late. At that point they closed the truck up and drove off the job. It was completely unbelievable.
The good side of the story is after standing in shock for about 20 minutes, we started calling around ton for a rental truck. Found a truck and all my neighbors helped us. And we were able to easily take the elliptical out in a single piece.
It has been about a week and I still can't believe what happened. If we didn't have great friends I'm not sure how we would have got it done. I would recommend everyone STAY AWAY FROM THEM. Find someone who stands behind the customer, someone who has actual employees, not contractors.