Reviews of Pak Mail (Moving Company)

Elaine Keyes

I've been in there 3x and all 3x the staff were almost rude and behaved as though they were doing me a favor. Unacceptable. I will not be giving them my business ever again and I will not recommend them!

Nora Prokosch

Great place. Great people.

Philip Helfaer

very convenient; good service; postal, ups, fedex - all handy

Brian B

Very poor/rude customer service. Also the prices are high -- it was about $50 more to ship a bike than it was directly with UPS.

Lawrence Parker

I had packages to ship via FedEx and USPS (international) and it was super easy and convenient to ship them all from Pak Mail. It is nice to have such a great local business, I will use them again.

Sherry Cleveland

I recently went in to this store to send something via overnight. I was very disappointed by the customer service that I received. The two individuals working at that time seemed to not really want to be there and were not friendly. The male of the two was on a call with a customer and was also waiting on a customer. He became apparently annoyed with the individual on the phone and said he had to go as he had customers that he was helping. After he hung up, he said "some people just don't have common sense." I guess I just look at customer service differently than some.

Martha Taylor

I have been using their services for many years and find them to be extremely efficient and helpful. It's nice that it has the same owner and staff as when they opened. Great place to do business with efficient assistance and kind people. Recommend their business highly.

Melanin Beauty

Services is awesome

Brian Sansom

I've used them dozens of times for various shipping needs. They aren't super-friendly, but they have always been able to take care of my needs quickly and efficiently.

Greg Mortimer

Rude, unhelpful and mocked my foreign accent. Happened twice now even when I spelt the word out clearly for her she still blamed my accent for her error. Every time I have been there I say good morning / afternoon to no response at all. I do not know how they still in business. Will never go back.

Re Silc

Always helpful people. I've been going for years

David Hurd

The lady working there was rude and condescending.

Amy Taylor

Unfriendly staff. I thought it was just my perception, but my husband had the same experience.

JT Stewart

Somebody wrote a bad review of this Pak Mail - IGNORE IT. I've been running a mail-order business for about 20 years. This particular Pak Mail is by far the best source in the area for shipping & packing materials (the Pak Mail towards Durham pales by comparison -- and other shipping supplies stores are small & expensive by comparison). They know what they are doing, and their prices are excellent. The staff has been the same for years. They won't bowl you over with kindness, they just do their jobs well. This is the spot to go in the Chapel Hill/Durham area if you are a professional running a mail-order business.

Matthew Foss

Easier and more affordable than the post office

Angie McGinnis

I don’t ever write reviews but I had to for this place. Very rude lady working the register! Steer clear!

Holly B

I had many large items to ship and they helped me meet all of my shipping needs. The prices were affordable and I was impressed with their service.

Jessica Kendall

Great place. The owner has been there since the store first opened and they are really good at their job. They try to get the best/affordable prices for you.

Hannah Shoaf

I have to agree with all of the other poor reviews... I was having a great day before I walked in their and the woman at the main desk's attitude ruined it for me. I felt like I was being an inconvenience the entire time when I had very basic questions.... Definitely go somewhere else if you can.

Steve Faulkner

Very polite

Magnus Archuleta

I used their services 5 or so years ago and the woman was very helpful. I recently moved back to this area, and decided to give them my business because of that good experience. I'm done now. After shipping out of there 3 times in the past few months and experiencing, I don't know how to put it, grumpy?, annoyed?, snippy?, customer service, they can kiss my business goodbye. I always tried to be very polite and friendly. I would describe it as it felt like they didn't like their jobs. After the first negative experience this year, I chalked it up to the lady having a bad day... We all do. But after 2 additional unpleasant attitude experiences I'm done. I love giving nice people my business and money. And if I find a business that is professional AND nice, they can count on me to spread their name around to locals. Suggestion: put a smile on your faces. Lighten things up a little. Or, find what you love to do and do that.