Reviews of Hilldrup (Moving Company)

Karen Baisden

Best moving experience ever. Started with Rico from Charlotte who showed up at our house with two helpers. Superb job of wrapping and securing furniture for the trip southward. All were pleasant, sociable and willing to take extra time …

Sabine Myrtil

The guys were fast and professional! Great experience!

Hubert Reape

A great company to move you.

cgraham7365 .

This is the 2nd time I have used this company and both experiences were great. The follow-up exceeds expectations. I can truly say, working in a customer service related profession myself, my contact Angela H demonstrated not only professionalism, she was courteous, positive, timely and truly left the impression that she cared about my particular move! I would highly recommend these guys!

Sandra Smith

Best moving experience ever! Sharon and Dick provided the upmost personal service. They held our hand along the way. There was never anything unexpected. The various groups who helped get us from SC to MN were professional and trustworthy. They treated our items as if they were their own. THANKS HILLDRUP!!!

Mark Day

Ok

Marvin Rice Jr

Great place and people

J DUGAS

Great crew!

Gay-Marie Somers

Michael Sandell was such a blessings to me. He set up my move completely in one day and connected me to who I needed to speak with for my move. He also helped connect me to a Realty Company to help sell my house. Then he gave me needed boxes for my move which I really needed. He was very professional and extremely helpful with everything. I couldn't be more pleased with Michael and every one else involved !!! The actual move went very well also.

Connie Jarrett

This was my second move with Hilldrup, so I have experienced a long-distance move and now a local one. In both cases, the crews were excellent, as was customer service before and during the move. I would not hesitate to call them again!

Derek LaDuke

The agent who oversaw the process from scheduling, to pickup, to storage, to delivery was solicitous and went out of her way to be helpful. The crew who picked up the furniture, and the crew that delivered it, were professional, efficient and friendly. This was a very positive experience in every way.

Naim Khalilullah

My experience with Hilldrup Moving was very positive. They were wonderful to deal with throughout the entire process (moving from NC to NY). Everyone at Hilldrup was helpful and friendly . From beginning to end the entire staff were great. Very efficient and thorough while maintaining a warm personal and kind approach . Which was very much appreciated. I would highly recommend Hilldrup Moving.

Campbell Starr

Scott was very professional and very efficient. 10/10

Dana Baumgartner

Fast courteous folks

Rita Burman-Forbes

Our experience with Hildrup Moving and Storage was outstanding. The driver showed up when he was suppose to, his helpers and he worked hard in getting our goods on the truck (200 cartons plus furniture)...The binding estimate was right on the money. When they delivered, we had the same experience. I would recommend Hildrup highly for their honesty and integrity. We had a 2800mile move, nothing was broken. They are the best!!!

Nick Michalisin

This was one of our easiest moves; the 14th. Hilldrup is an excellent, professional and very helpful. From the packers, movers, driver and our customer service Jenny Craig. Thanks to all

Timothy Carter

Very friendly staff, clean restroom, great Dispatch, great local help, quite place to park your truck at night. Thanks for all the great help over the weekend.

Christopher Saxby

Ok

Leroy Strebel

Really professional in there approach to the unloading and storage of the product I brought in

Patricia Carr

Everyone was friendly, courteous and professional. The local move went quickly with no delays. They responded to my calls and emails timely. I highly recommend them.

Mark Santana

Rico and his crew did a fantastic job. They were extremely friendly and personable; very professional. Everything was done well and was in the same condition as when it was packed.

Heather Evans-Anderson

Everyone from packers to movers were excellent. We have moved 4 times all with professional moving companies and this was our best experience by far. Highly recommend Hilldrup movers. Wonderful service and people.

Pat Vincente

Very timely, professional and got us moved safe and sound

Liz Brown

We have used Hilldrup for 3 moves in 3 years. My first two moves were great. The VP (who is no longer there) was a friend of my sister for those moves so I’m guessing that’s why they went well. He left but we still used them for our last move which was the worst move I’ve ever had and that’s why I ranked them low. Now I also know why he left. We paid for them to box all our stuff and move it 3 hours away. They showed up the day before and boxes everything so they knew our items well. They showed up the next day with a truck that was too small. They had to shove our stuff in to make it work. They forgot items and I had to take two carloads to get everything they forgot. Then when items were delivered many were damaged. A leg to my chaise lounge that was given to me by my grandfather was broken. Not only was it broken the person that broke it glued it together so we wouldn’t notice. Then a chunk was taken out of my kitchen table. My guest bed was broken and hall tree damaged. Parts to my vacuum (that we had to ask them three times to move) were missing. They never put it in a box. They had a guy come and repair what furniture he could. He did a great job. The items that were missing or couldn’t be replaced will cost us $700 to replace and they offered up $70. After a $9000 move it is unexceptable to treat someone’s items like that. DON’T USE THEM unless you plan on buying new furniture for your move or don’t care about your stuff.

Madison Hilton

Dallas and his team went above and beyond to ensure that our move was easy and successful! They were very good about making sure I knew what was going on and assured me that all of my belongings would be packed securely. We did not have one thing damaged during our moving process! Overall great experience!

Karin Curtis

Hilldrup Moving did an outstanding job on our recent move ! Very efficient and friendly staff!

Bill Duston

My move with Hilldrup and United Van Lines was nothing short of a disaster. Their sales agent who came to my house gave me a lot of flexibility as to when my furniture would be moved from Charlotte to Michigan. He also quoted me a price on the spot for the move. As I interviewed four firms for the move, I did not accept his offer there and then. A week or so later he called and told me that I had to the end of the week to give an answer if I wanted a moving van "guaranteed" for the move. I accepted the offer. What a mistake I made. Three days later I get a call saying that they cannot honor the dates I was given and gave me a new schedule. I did not accept that schedule. They called the next day with yet another schedule for the delivery. I had no choice by then but to accept that schedule. As part of the agreed "binding" price, I was to have my furniture packed in NC and unpacked in MI. I also had two clocks dissembled by their staff and packed for the move and reassembled in Michigan. Granted, I moved to a fairly remote location in Michigan. But Michigan is not Alaska nor Hawaii. In the end, the shipment was 13 days late, the movers did not unpack my goods in Michigan (unless I wanted to wait another 8 days of staring at unpacked boxes in my house), and the pendulum to my antique clock was broken during the move. Moreover, due to the "remoteness" of where I moved to, I had to pay an extra $200 for the servicing of the clocks even through the quote I was given in Charlotte was "binding". Yes, I was compensated by United for the delay and the unpacking not having taken place. But the move was a total disaster and one of the most stressful situations I have been in in a long time. The Hilldrup service representative who I dealt with in Charlotte was both professional and apologetic and I cannot really blame her for the mess that they put me in. That said, there is no way I could ever recommend this firm to anyone else after what happened to me.

Ronald Scott

Great company to use. Moving team was amazing. They were fast and efficient. We did not have to worry about anything. Thank you

Michael Warren

Great place to work.

Patricia Kostell

From our first meeting with Mike Sandell to our last phone call with Rachell (checking to see if marble was uncrated) our experience was exceptionally good. Rico, Carlos and Keith could not have been more helpful, careful and efficient.

Siobhan MacDermott

After more than 50 moves (domestic and international) this is the WORST moving company I have ever dealt with. Was forced to use them for a corporate relocation and 11 months later, they have still not settled a claim for my refrigerator, which they damaged substantially in the move. Additionally, they pulled a rank amateur move by sending me a cash our check for other damage which states that if I cash it, I consider this "settlement" of the claim. AND on the letter they sent me, it states that my refrigerator has been repaired, which is still hasn't. I will never recommend them to anyone - their movers were rude and rushed, which is why stuff got broken to begin with and their customer service is abysmal.

Nancy Ouellette

Bill and Sharon took a lot of the stress away from our move. Thanks to all

Bob P

The Hilldrup folks are ALWAYS friendly and pleasant. Great people to do business with, it's always done properly the first time without worry! You're in good hands!!!

George Stout

The moving team had a great leader in Matt. They were quick in packing up our items, careful in protecting our walls during move-out and loading. Unloading went just as well. I suggest this team to anyone that is moving.

Josh Green

Outstanding swrvice by the team at Hilldrup. Erin, my moving coordinator, was quick to respond and made the set up painless. The packers and movers themselves were 100% professional. I was out of state on business when my things were packed, leaving my wife and mom with them - the comfort level was tremendous. These folks were a pleasure to work with. I would recommend them to anyone.

Conrad Simmons

Professional, friendly and efficient.

Blake Thomas

Used them for an in town move in 2015. Had a great experience and price was competitive.

Roberta Hofmeister

This crew was nothing short of spectacular. They were professional, friendly, courteous and efficient. I felt comfortable from the moment they introduced themselves and felt I was in good hands.

William Rose

while had overall good service and a good move, one of our expensive vases was broken on the move and the insurance refused to pay out. this left a bad taste so can only rank them a 3

Lauren Melvin Fink

NEVER AGAIN! I was so disappointed in our moving service with Hilldrup. So disappointed - I've been in tears! Our movers were more concerned about the clock than our belongings. Not only did they arrive at our new home with a broken lamp and items from their storage warehouse that didn't even belong to us, they left before finishing the job! They didn't bother to move our fridge into the house from the garage. They rushed to put together furniture they had taken apart to make the move and left us with exposed screws and furniture that could easily collapse - terrible combo when you have a toddler. They also put two holes in our wall while moving furniture up the stairs. We even tipped them $100 and in my opinion - they didn't deserve it. I'm still dealing with the aftermath, going through insurance companies, etc. I would not recommend Hilldrup to family and friends, especially not the Durham, NC crew.

Virginia Keutmann

The best and only good thing about Hildrup was their team of movers KEITH, WILLIAM ,RICO AND CARLOS whom were absolutely phenomenal, ask for them and you will be truly happy...... Just dont forget to tip them they earn it. As for storing your belongings think twice , the so called climate control was not on some of my furniture had to be reconditioned and clothes, curtains, bedding although packed with great care all musty , chrome mirror totally pitted threw it away.Their billing and customer SERVICE is horrific, with multiple and I mean multiple calls about errors they made I was ready to scream. P.S. DELIVERY OF ALL OUR BELONGINGS WAS MADE 6WEEKS AGO AND THEY RECENTLY SENT ME ANOTHER STORAGE BILL.......REALLY.

Pat McGroder

We hired Hilldrup to move from Mooresville to Kannapolis (local move). They were the most expensive quote but we "thought" we would have the highest level of service and attention to details. It was absolutely the opposite of our exceptions. From day 1 when the driver was instructed he could not turn the truck around in our cul-de-sac and that he would have to back out. He elected to try it anyway and destroyed several thousand dollars of landscaping (we lived in The Point). Now the HOA is chasing them down to pay for the damage. This was our 7th move in 25+ years and experienced more damage to our furniture in this one move than all the others combined. We took pictures of all the damage and yet the workers would try to deny they broke the items. I spoke to our move coordinator and detailed everything (this is the short version) and she said she would call me right back........3 days later she calls and says she has our final bill with no mention of our problems. WOW.

cynthia matz

Extremely professional and friendly. They made moving as pleasant an experience as it could possibly have been!! They all went beyond the call of duty, and I would recommend them highly.

Earl Parker

The movers (pickup and delivery guys) were awesome. Couldn't ask for a better crew. Scheduling was horrendous. Found out that my delivery was delayed by a day (no big deal) the day before the confirmed delivery date. I only found out because I called them. I'd already made travel and work adjustments to be at my home for the CONFIRMED delivery time. If I hadn't picked up the phone, I would have been sitting at the house waiting for a delivery that never showed. Ridiculous.... Just pick up the phone and let me know the shipment was delayed. How easy would that have been. Then I encountered apathy once I complained.

Stephanie Cox

DISAPPOINTING EXPERIENCE. I made my commercial move with Hilldrup Moving and Storage in February of 2014 and all in all the move itself went okay. After I was moved back into my space I discovered a few broken and missing items. Within 2 days I contacted the local Hilldrup office to make them aware of the situation and asked for instructions on how to proceed in order to submit a claim to get reimbursed. After sending numerous emails to the local manager requesting updates, after numerous unfulfilled promises from the local manager, after unanswered phone calls, and 6 months later I reached the end of my rope. I finally contacted the corporate office to attempt to resolve this issue. I spoke with 3 different people in their claims department and finally I was told that the local manager never initiated the claim. I finally received a check to settle my claim after a few days of contacting the corporate office. I am extremely disappointed in the lack of communication and lack of professionalism of the local manager. There was no consideration to me or my business. I would NEVER recommend Hilldrup Moving and Storage to anyone. Be forewarned!

Alyson Gray

Very professional, on time, great communication. Highly recommend.

Lou O'Brien

It was a very positive experience and everything went very well. There were no breaks or tears and we were very pleased. The only problem we have had since the move is the person who disconnected the ice maker. The person at first thought there was a leak but then was able to to disconnect it. The person who bought the house said there was a leak and when he contacted the person he said he told us this was a possibility. We moved that day. So in addition to paying $80 to disconnect we will have to pay for plumber for our old house. Please consider replacing this person. I did not feel he was professional. Thank you for excellent service other than this that i know is resourced out. I would gladly recommend your company to anyone. Lou O'Brien

z Edge

Jerry is a good shipping and receiving man

Richard Klein

My wife and I would highly recommend this company for a variety of reasons. They are extremely competent, careful, ethical, thoughtful, and professional. We moved from Clemson, SC to Raleigh, NC in May 2015. We had Ms. Gina Gant as our overall coordinator, and she was wonderful. The packers came on time, and they were extremely efficient, ethical, and competent. The actual move was amazing, and the movers (a franchise of United Van Lines) were very careful and thoughtful. They were extremely careful with our furniture. They worked very hard and were a pleasure to work with. We strongly recommend this moving company, and as a matter of fact have already done so.

Jon Whitaker

Great bunch of guys. Very professional, in uniform and never stopped till they had me unloaded.

Becky Israel

Our long distance move was one of the worst experiences of our 47 years of marriage. Incompetent craters, they broke our marble dining room table into two pieces. Not enough loaders and it took them 10 hours to load the van. The loaders expressed concern that they would not get paid. Stopped loading at one point to call their boss to say they were not going to work overtime for nothing. Our move was on July 5th. Today is December 5th and we are still working with the insurance company for reimbursement of missing and damaged items. They are denying our claim. Pretty much calling us liars. When the moving company emailed a survey requesting our comments about our move, we gave them details of what a disaster the whole thing was. Never got a reply or comment from Hilldrup or Mayflower. I'm pretty sure that you won't see this review. All the reviews on Hilldrup's website are five stars. Really?????

Susan Hubbard

I made the choice of this service independently. I was impressed by the 3 company representatives I have had contact with to date. I feel comfortable to have them help with my long distance move. They are helping to make the process seamless. Priceless.

Robert Crabtree

Waited for ever to deliver a shipment here, local dispatch needs to be replaced

gregory hyatt

Nice clean Place organized

weldon monroe

I have an appointment. But slow to unload

Shelly Hines

The person answering the phones was very rude. I basically hung up not knowing anything more prior to my phone call because she did not provide any type of customer service. Did not even try to help answer my questions or figure out what the problem at hand was.

Thomas Geiger

Top notch crews and service !!!

Chrissie Slack

From the moment the guys walked in the door they were friendly, cheerful, and hard working. They handled everything with care. This is our 3rd move with Hilldrup, we are very pleased once again.

Karen Miller

Second move with this company in 2 months to finally move the remaining furniture. Sadly it was totally different service. This 3 man crew was the slowest I've ever experienced. Furniture for a 3 bedroom house took 7-1/2 hours!! And the move was less than 5 miles apart. Very disappointed since I had such an awesome experience with the first move. Crew actually arrived 15 minutes early! Amazing. 3 man crew was courteous, respectful and hard-working. Took a very short lunch break and then started working again. Everything arrived in great condition. I would definitely use them again.

Betsy Beam

This was a GREAT experience. The movers (Alan, Toni, Marcus, and Keith Henderson) made it the best possible experience. I have and do HIGHLY recommend the company and most especially the movers. I could not have asked for a more personalized experience.

Bruce Endres

Terrible experience. We recently used Hilldrup to move our family. When they first arrived and walked thru the house they were commenting that some things would look nice in there house... Then a box labeled "Electronics" could never be found. I guess that is my fault for labeling the outside of the box with what was inside. A television screen was cracked. Furniture was broken and scratched. A couch was ripped. They were also extremely slow. We packed the house and put the boxes in our garage. It still took them over 8 hours to inventory the boxes and put them on the truck. When they unloaded the truck they were also very slow.

Beth Jackson

Chad and the entire moving team are fabulous! They make what is typically a stressful situation one of confidence in their abilities. I could not ask for better service and customer care. They are the dream team!

Grady Marshall

Chad and his crew, Quincy and Noah, were exceptional. They were timely and personable, offered suggestions and asked is there anything else on multiple occasions. I want to complement Jenny also, in admin support. She always a joy to talk to and at the same time completely professional.