Reviews of All American Relocation (Moving Company)

Josh Mangum

Got to meet the team the other week and tour the facilities, very nice group of people and top notch facilities. Very professional!

Nichole Austin

This company refused to accept a military shipment into storage because the van lines who is hauling the shipment wasn't United, who they represent! Horrible service! I biggest guess as a reason why is they are unknowledgeable on how military pays as their #1 question was - What does it pay? We will take our great storage elsewhere!

Samira A. Loganathan

I had a horrendous experience with Armstrong Relocations’s claims department and would think twice before hiring this company. On August 15, 2018, their truck driver reversed into my brick mailbox and damaged it while moving my neighbors. For almost 3 weeks after that, their claims manager went from disbelieving my claim to demanding witnesses to denying any payment in spite of photos, an eye witness and a copy of the July 2017 invoice of the cost to install the brick mailbox. Finally they paid 1/3 of the cost of replacement after I contacted the president of the company. Beware!

Marjorie Hatton

I wanted to do an update on this business because I work with sometimes several Coordinators at each agency and I also wanted to recognize Karen Wright as a Coordinator that is highly efficient and also very helpful when working on her moves here in Florida. She is professional and friendly and I would recommend her to work with as well! I have had the pleasure of working with Nancy Rushing on moves here in South Florida. She is very professional and if I have any questions she is quick to respond and a pleasure to work with. I would recommend highly!

D McGinn

The crew at All American Movers were true professionals. They were very careful with our belongings, very organized and made everything trouble free. They made the move very easy for us. I noted their attitudes - just really interested in getting the job done and made sure we were all right about everything. Highly recommend AAR!

Tony Lund

Excellent experience! Maggie and the crew Fred and Isaiah!

Steve Bradley

I've worked with this company several times over the last year on a variety of different jobs that include moving, storage, and equipment setup. They are TRUE moving professionals. The crews that come work hard, safely, and respectfully. Here are two large refrigerators and lab hoods that they moved into place (and assembled the hoods). I highly recommend them for your commercial, industrial, or residential needs.

tom mathias

I am not using them because they failed to contact us to confirm appointment. I did get a call 2 hrs before they were scheduled to come but they said they weren't scheduled. They didn't know about our off site storage building filled with boxes and we were told to have it accessible so they could looked at it after they came to our house. We feel the lack of communication is a red flag and I can't trust such a company to move my "life in boxes".

David Cox

Extremely tight docks, trucks & Trailers parked all over the place, ppl are nice though

Kevin George

Nancy is amazing!

Christopher White

Very professional crew!

Deconte Morrison

We are the best

Marty McKenzie

All I can say is don’t use them - you will regret it- they don’t take responsibility when they screw up and cause damage.

Amy Kohout

Great experience -- this was my second move with Armstrong (to North Carolina last year, and from North Carolina last month). I haven't worked with other movers before, but I had heard all the horror stories and was nervous. Both of my moves were long-distance, and the move coordinators, surveyors, drivers, and load/unload team last year and this year were efficient, kind, communicative, and careful with my belongings. Would happily recommend them.

Tim Manuel

Excellent! Our business has had the pleasure of utilizing their services many times over the past 5 years. They are trustworthy, reliable and efficient.

Datta Kulkarni

mover guys stole money from my wife's bag,it was $180 , they left work in between and went back saying we will come back in 1 hour , later some other guys came to pickup the leftover stuffs.....very worst relocation organisation.....be careful before hiring

latonya johnson

I used All American Relocation on my recent move in N.C. I had a great experience. Deana in the office was very professional. Kevin was a magnifficent sales person. All of the guys...Kendal, Kai, and Jose handled all of my belongings with care. Not a scratch to my walls or items!!! I would recommend All American to anyone!

Julie DeLoia

I have moved several times and this was, by far, my easiest move. Armstrong was professional, on time and kept in communication throughout the move on both ends. I would highly recommend them.

Shannon Oruska

We've called on All American several times over the years and appreciate knowing we can call on them again for courteous, professional service. They've moved us twice from house to house, including packing and some unpacking, have helped relocate furniture within our house several times, have stored our belongings, including a baby grand piano, during renovations. It gives me peace of mind to know we can count on them for any relocation needs that may come up. Thanks to all the men and women, from the office, warehouse and truck, who've made our lives easier!

Enayetur Raheem

Courteous and professional service. The surprising thing was that they delivered really fast. The driver Noe was exceptionally friendly and careful in handling our boxes.

gary williams

We could not have been happier with the job both teams did , coming and going. Everyone from the relocation gals to the packers and movers were top of the line. We would highly recommend this well oiled organization.

Paul Moorman

Delivering on time, keeping us in the loop constantly, and were very professional when interacting with us.

David Anzini

Armstrong Relocation did great job moving my family's possessions during a recent corporate transfer. They were on time, professional and efficient. Of the 8 moves we have made over the years, this one was by far the smoothest and least stressful. Thanks Armstrong!

Gregg Stewart

Great service, they were on-time and the price was exactly as agreed to before the move. I have moved with several other companies and it has never been as smooth as with Armstrong.

Adam Seifer

If I could give 0 stars I would. AAR does not care about the customer, just getting your money and then brushing you off if there are any problems with services provided. I hired them to do a large move over 3 days. The movers banged up our belongings, including an expensive dining room set, they broke several landscape lights, and several items are still unaccounted for 2 months later. They showed up late, didn’t clean up and dumped belongings in a haphazard manner despite all boxes having been labeled as to where they should go. The final truck of the move was involved in a fatal accident. While the accident was deemed not the movers' fault, it still resulted in a lot of our belongings, including some antiques lamps and chandeliers, being broken. Our toiletries and infant items on that truck were unable to be delivered until the next day due to the truck being towed from the accident. While not the movers’ fault, this was a major inconvenience and added to the overall frustration with the move. The damage to belongings exceeded $8,000. When I asked that they make things right by offering a good faith partial refund, they hid behind the insurance, which I had purchased. They said we had to go through the insurance claim and there was nothing more they would do. The ins claim then proceeded as poorly as the move. We were told that several items of furniture, including a new dining room table, would have to be taken to be repaired and the process would take 4-6 weeks for repairs. Since we were unable to be without a dining room set for that long, our only other option was to settle for the repair cost. We were nominally compensated for the damage to our $3k table and are stuck with damaged furniture that we cant fix without being inconvenienced for several weeks. When I expressed dissatisfaction to the ins co, they told me they compensate for damaged items and not for inconvenience and that I should call AA. When I again expressed displeasure to AA, David Rushing, a Vice President, said “we will not be refunding any money because we did provide the services that were agreed upon and executed during the move process. We understand you are not pleased, but we are not able to refund any money to you.” We finally settled the ins claim 2 months later, because the ins co wouldn’t get back to me for weeks at a time. The adjuster had told me that she wanted to send someone out to inspect the damage so I didn’t replace the lights nor clean up the debris in the yard because I feared if I did so, the inspector would say there was no evidence of the damage and my claim would be denied. After several weeks of not hearing back from them, I was forced to outlay my own money to replace the broken exterior light fixtures. There was broken glass and fixtures in the yard and we couldn’t allow our yard to look like that any longer with 2 small children who get into everything. I tried to light a fire under the insurance company by contacting AA to see if they could find out why the claim was dragging on, and the response I got from Rushing was “We are sorry for the delays you have experienced in getting your claims settled. Unfortunately, we are bound by the process and we will continue to follow that process as Vanliner leads us.” The ins co then only offered to replace half the fixtures so the movers’ carelessness ended up costing me money. AA was hired to take the stress of a move off our shoulders, not add to it. When dust settled, we were out numerous hours and money, dealing with the claim caused by their carelessness and still haven’t been made whole since we now have many damaged pieces of furniture for which we have not been adequately compensated. As a fellow business owner, I understand sometimes mistakes happen. But I expect them to make things right, even if it affects bottom line. I don’t expect them to give me the runaround and hide behind insurance they provided AT A COST. I had heard things about them but they were referred by someone we trusted so we decided to give them a shot. We wish we had listened. Buyer Beware!

Carol Nicholson

Best move across country ever! Great staff, including packing, loading, moving, inventory and unpack and unload. Thank you!

Michael Inman

Awesome experience.

Randy Nye

We are contemplating a cross-country move and, if our interactions so far with the folks at All American Relocation in Charlotte are an indication of the way they treat their customers, we likely will rely on them for our move. Steven has been particularly helpful with his suggestions for how we should go about preparing for the move.

Holly Alexander

Amazing folks - first class!

Kristin Araujo

Professionals! Excellent customer service all around.

Edward Fray

I work here