Reviews of Johnson Storage & Moving Co (Moving Company)

2 Paseo De River, Santa Fe, NM 87507, United States

Average Rating:

DESCRIPTION

Here you will see all the information of real people who use the services of Johnson Storage & Moving Co (Moving Company) in New Mexico.

At this moment the business gets a score of 4.1 stars over 5 and the rating was based on 27 reviews.

You may have noticed that the average score it has is really positive, and it's based on a large number of reviews, so we may say that the evaluation is very reliable. If many people have bothered to give their score when they've done well, is that it works.

You know that we do not usually bother to put evaluations when they are good and we usually do it only if we have had a problem or issue...

This Moving Company corresponds to the category of Moving company.

Where is Johnson Storage & Moving Co?

REVIEWS OF Johnson Storage & Moving Co IN New Mexico

D Imrit

Jessica S. Calzada

Fast, professional and kind. Moving? Call these guys!

Carol Whaley

Johnson Storage and Moving were so helpful. Moving cross country was hectic enough, let alone trying to coordinate the move and everything else that is involved. Johnson Storage kept in touch with us, keeping us updated throughout the process. All the furniture and accessories were delivered in perfect condition, they movers were fast and friendly and courteous. Great company!!!!

cj b33ch3r

"The worst move you'll ever make". Lack of transparency and integrity. I've used them twice so I know it's not a fluke I had poor customer service and a bad experience overall both times. My items took longer and were more expensive to ship than I was told by the agent. The GM was extremely rude and aggressive with me- zero customer service skills. To add insult to injury my stuff showed up covered in bird poop. I'm not sure why so many 5 star reviews, but for my experience I wish I could give less than 1 star. The bright spot is that all their manual labor persons are polite, kind and professional- too bad management/logistics can't be the same.

Linda

Will Ratliff

Recently moved across the country. Johnson moving was hired and paid to pack and move our things. They were a day late in moving our things causing our entire travel, moving, and work plans to have to change. Then, when our things arrived at the destination, none of the furniture was wrapped or padded in any way. A large amount of our belongings were haphazardly thrown into a pile into the moving truck. The majority of our furniture is either broken or damaged. This is my 30th cross country move and I have never had this much damage to so many of my belongings. Would strongly recommend avoiding this company.

Or Siri-Princz

loren noble

Don't deliver here unless you want to sit all day and have them be rude when you ask for paperwork

HONG SEN USA

Kalie Somerville

Great company, moved from MO to Santa Fe. Great communication from the company trying to organize delivery time as we were moving over the Christmas holiday and had trouble getting down to NM due to weather. The guys that unloaded us were very professional and friendly, even told us a bit about the area. No damage to any items. Would definitely use them again.

Johnny Saiz

Suzannah Wood

While our overall experience with United Van Lines was positive. I cannot recommend Johnson Storage & Moving Co. Our moving coordinator did not contact us or return our calls. We had to contact the national office for any information on our move!

jose aguilar

Great place very professional

Jazmin Reese

Good luck getting a call back. What a joke.

Charles Lubeck

Doris Gilman

Stephanie Vento

Johnson Moving and Storage was responsible for packing and storing our storage shipment for the three years we were overseas. When we arrived back stateside and had our shipment released for delivery we had problems. Their driver who could drive across state lines had quit so another van line had to be contracted to move it. When our driver showed up at the warehouse in Cheyenne our wooden crate was warped and furniture legs could be seen. Johnson Moving and Stotage admitted they forgot to move it into a building and that it had sat outside for an unknown length of time. When it got to us the packing paper and boxes were covered in mold and wet! Our headboard, mattress pad, and jewelry hutch were ruined from the mold ( we returned these to their warehouse, waiting to see what comes from this). They also broke a mirror and glass shelf from my china hutch and the back has just about fallen off. Everything else was salvageable because I threw a fit and insisted that it be packed in the plastic totes I had provided before they put anything in cardboard or paper wrapping. So glad I did or everything we owned would have been ruined! I will Never use them again nor will I ever recommend them to anyone! Horrible experience!

Romolo Ontiveros

Simon Bolding

stephanie graham

Christopher Thorson

Very rude and disrespectful, unorganized my recommendation is to avoid at all cost. Save your self the hassle

Karen Piper

Following a 10 year relationship (literally) with Johnson Moving and Storage for home furnishing storage in Santa Fe while I was working overseas, I was able to finally have my belongings moved to a new home in Phoenix, Arizona. The team I worked with for storage all these years were great, and the individual I worked with to coordinate the moving/delivery of everything was the same person who helped me 10 years ago. That says something about stability and loyalty of their employees! I had a specific date in mind for delivery, which they actually beat by 3 days, as they made my delivery a priority in their route. The truck driver was the same person who packed my items from the storage facility and I could see when they opened the doors that they took great care in the placement and protection of the furnishings. With two persons unloading and asking me to verify the inventory as it came off the truck, the job went fairly quickly. Very pleasant, communicative, respectful, and helpful throughout the entire process. Nothing lost, stolen or broken! I would recommend this company for any of their services.

A G

I had a high end monitor and it was in perfect condition. Never touched after it was sitting on my desk new from box. After the move the monitor had scratches and grooves all over the screen. The claim got denied because "scraches were normal wear and tear pre move". It was a total underhanded response to deny a claim. Don't use this company. If anything happens to your stuff the extra insurance means abosoloutely nothing and I'm stuck with a worthless monitor that I will have to replace. Avoid at all costs! Edit: Reached out to owners after response. Very unhelpful and were not willing to look into the issue any further.

Jason Lopez

Colorado Gal

After a rough start with some incorrect information from their new estimator it wasn't looking good for our move from Colorado Springs to Albuquerque. However, our driver Ty was fabulous and went out of his way (including moving back his own time off) to make sure that my family was taken care of. Belinda checked in every step of the way during the move and the two of them took what could have been a horrible situation to one that was perfect. I really appreciate their willingness to go above and beyond to help someone out. Ty deserves an award for his fantastic attitude and customer service!

Dana B

We used Johnson Storage & Moving for our move and temporary storage. They were fast, thorough, and reasonably priced for our needs. The manager Tom Springer was very helpful and attentive, the moving crews are a great bunch of guys that get the job done. I would recommend this company to anyone who is moving and needs to store their belongings. Great job!

Susan Howard

Second time used Johnson for moving things (have moved 7 times before including international moves). The two Johnson moves were perfect. Great packers and loaders and helpful coordinators.

Ethan Nelson

The Johnson moving crew arrived. They were polite. They were professional. They were courteous. They handled our "stuff" with care. This was our first experience with professional moving. Thank you to Curtis and his crew as well as the telephone staff and dispatchers.

Joe Anderson

Their driver ran into our apartment building with the truck. Didn't want to call the police for a report until I insisted. Then refused to help find someone to secure the building. Manager said, "We don't do that, send us an estimate."

tdcrud413 .

Damn good movers.....they will go out of their way to help.

Patrick Colestock

Very professional, efficient and secure service. Virtually no breakage or loss during the move. All workers courteous and careful. No issues whatsoever.

Ann Wray

Very helpful and efficient. Great experience.

stephanie pearson

Moving is a difficult, emotional experience, but the entire Johnson Storage team went out of their way to make my move as easy as it can be. Plus, my belongings arrived on time and unscathed.

Keith Hamby

I work for this company and I have to say it's hard work being a mover but GREAT PAY$$$$

Mark Gonzales

Helpful.

Sasha

Forgot to pack several items, including an entire linen closet. Boxes not labeled correctly. Furniture not wrapped. Boxes just stuffed with items like picture frames left unwrapped and tossed into stuffed boxes. Specific instructions given for certain items were completely disregarded. We’ve used several moving companies and this one is the worst.

Rachael Ratliff

We had a very bad experience with Johnson Moving and Storage. We worked with them through a corporate relocation, and so did not have any say in who we worked with. The day before we were set to be packed and loaded, the Johnson Moving office called us and said “You have everything packed, right?” We told them no, we were scheduled to be packed and loaded. They then proceeded to act as if they had no idea that was the case and that the relocation company had dropped the ball. They sent two men the next day - one of them a temp worker who was very nice, but had never done packing before. It was very clear the job wasn’t going to get done on time, and since I was set to fly out with my daughter the next day, I ended up packing half the house while also taking care of her (she is almost two years old). During that time, I glanced at their clipboard and saw a printed out email on it. It was an email of Johnson Moving accepting the job that explicitly stated packing AND loading. It was sent two weeks before. So, they definitely knew, and messed up, and tried to put the blame on someone else. My husband and I packed the rest of the house that night and he had to take a last-minute day off work to be there on the second, unscheduled day, as I was flying out that day. I spoke with the operations manager, Mark (or Marc, I’m unsure of the spelling), and he came out with a larger team the next day. We thought things had been resolved, until the trailer was opened in Llano. Basically no furniture pads or blankets had been used, and furniture and lamps had been tossed in with little regard for our belongings. I’ll post photos, which should speak for themselves. The unloading crew was shocked and had to call me into the trailer repeatedly to show me damaged furniture and poor packing. I must give credit where it is due - our kitchen and breakables were packed very carefully. None of those were broken. It’s frustrating that our furniture wasn’t handled with similar care - especially since it is so much more difficult to replace/repair. We are filing a claim with the relocation company, so hopefully some of this will be remedied, but I very strongly recommend that you choose another company when moving in or out of Cheyenne

Jerry Peterson

Ryan Points

great company good staff very friendly

Business Hours of Johnson Storage & Moving Co in New Mexico

SUNDAY
CLOSED
MONDAY
8AM–5PM
TUESDAY
8AM–5PM
WEDNESDAY
8AM–5PM
THURSDAY
8AM–5PM
FRIDAY
8AM–5PM
SATURDAY
CLOSED

PHONE & WEBPAGE

Johnson Storage & Moving Co en New Mexico
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