Reviews of FlatRate Moving (Moving Company)

555 W 25th St, New York, NY 10001, United States

Average Rating:


We've got all the opinions of real people like you who use the products of FlatRate Moving (Moving Company) in New Jersey.

At the moment this firm has a score of 4.3 stars over 5 and this score was based on 352 reviews.

As you can see it has an average rating is very high, and it's founded on a large number of reviews, so we may be quite sure that the assessment is quite reliable. If there are many people who bothered to rate when they've done well with the business, is that it works.

As you know, we don't usually stop to put scores when they are correct and we usually do it only if we've had a problem or issue...

This Moving Company corresponds to the category of Moving company.

Where is FlatRate Moving?

REVIEWS OF FlatRate Moving IN New Jersey

philip mckinny

These people are fantastic. Punctual, polite, considerate. They managed my items with care. I'm utilizing them again. Moving can be anxiety-ridden however I don't need to stress over this part of the move with Flatrate Moving. Seriously!

Nicholas Engel

They were fantastic. They moved an entire large one bedroom from Harlem to Weehawken in less than 3.5 hours, were very respectful, broke nothing, had no hidden fees... I have moved about a dozen times in the past several years. Twice with official movers. They were the best of the three. I would use them again and recommend them to my friends. I had no issue with broken furniture, so I can’t comment on the customer support side of things that other reviews have mentioned. But as far as the actual move was concerned, it was really the best you can ask for, at a competitive price.

Olga Fotinis

My moving experience was beyond fabulous!!! My moving team, Sophocles, Ahmed and Mckenzie, tended to all of my moving needs. I highly recommend flat rate movers!!!!

Patrick Smith

Reliable services.

Mark Bruno

Sales over-sold us on what we were paying for. We moved from NYC to LA, and had a two month gap in the middle. We said we would give them plenty of heads up on the day we wanted to move in, and they said that was great. We had a defined move-in day in LA three weeks in advance of when we were arriving and we informed them immediately. Nowhere in our contract, emails, or any of the paperwork we have does it say there was a 7 day delivery window. We were first told of the window only a few days in advance of our delivery date, when we already had made arrangements with our building. Of course, our items arrived at 4pm on the 7th day of our window, and we slept on an air mattress in an empty apartment for 7 days. The excuse given to us was that it is a long drive across country. However, we gave them 3 weeks notice of the specific day we wanted to move in, and it was clear they did not start moving our stuff until maybe the day before our move-in. We thought at worst they would be 1-2 days late. We were wrong. Very pathetic logistics operations. They defiantly do not care because most people don’t move often, so it doesn’t matter to them if a customer won’t use them again. Throughout the delivery process we were told we would get call backs that we never received, and we had to reach out to them four times for information. Each time the agent was surprised someone hadn’t already told us the info we were asking for. The boxes arrived in extremely bad shape. We were lucky that only a few minor items were broken. Half the boxes were crushed from being piled too high, and a number of boxes had holes or rips large enough to fit a hand in. We did an extremely diligent job of packing, so only a few glasses and bottles broke. The movers themselves were nice on both sides of the move, and they worked hard/carefully while we were watching. We would guess the non-customer facing movers at the depots are less careful because they’re not working for tips.

Santa Kraft

This was a very professional experience from first call to move-in day. Our team of Sophocles and Serafino were prompt and in control of moving from one NYC apartment to another up 3 flights of stairs. They really protected the furniture beforehand with the wrappings. I’d highly recommend FlatRate and our moving team, and their rates were very competitive as well.

Walter Soares

The service was incredible. Fast, efficient and the movers were so professional and polite. Above my expectations. I highly recommend them.

Robert Longman

Flatrate Moving should be called Flatrate Destruction. When Flatrate delivered our goods they had destroyed all four legs on a valuable coffee table, had broken the plexiglass covering of a very large expensive piece of artwork, gouged the frames of our bed in many places and had broken other valuables. We had insured the shipment for $28,308. We filed a claim for $5,139, a very honest statement of our loss. Flatrate sent us a check for $827.32. Flatrate said that since the actual value of the shipment was greater than the $28,308 coverage, they were paying only 18% of the claim. We regret that we failed to read all of the negative reviews before contracting with Flatrate.

Rhonda Edelman

Awesome move. This was my second experience and they are true professionals. Thank you!!


Amazing and professional service. They came in on time helped us setup everything very quickly and got everything in our new place in no time. I highly recommend them

Inbar Gal

One guy showed up on time, second one didn't arrive until 45m later, and they didn't have ANY tools - they asked to borrow ours (then tried to take it away with them!!!) Even worse, they worked for basically 10m and did the bare minimum before quitting IN THE MIDDLE OF THE MOVE. We had to move everything ourselves! DO NOT HIRE THESE PEOPLE.

Precious Mint

At first when I choose FlatRate I was very excited about the service I received. Now that I moved customer service has been horrible. This was my 1st long distance move and it was just horrible. I am missing a piece of furniture that was dear to me only item I had of my mothers and lots of things broken although boxes said fragile on them. As well as an entire extra large box filled with all my shoes new shoes as well as worn. I have reached out to my rep asking for an inventory list as those same items as added to my move and they charged me for them BUT NEVER RECEIVED! He replied back a month later and I am still waiting for my list 9 days later. I need to submit my claim ASAP as this move was in OCTOBER it is now going into Jan. Please be a little bit more caring for the property of others treat them as if its your own. Very upset!!

Brenna McDonald

Very happy with my service from FlatRate! Movers were super polite, professional, very quick, and totally unfazed by our tight fifth floor walk up. Highly recommend!

Desiree Villafane

Awesome!!! I would refer this company any time to anyone. The 2 guy men that did the job were on time,fast and extremely nice.

Jennifer Lee

Our FlatRate movers (Hector, Arnoldo, Jesus) did an outstanding job! We couldn't have asked for nicer more hard working movers! Definitely will be using them in future moves as well!!

Adam Grandt

This wood be my 8th move with flat rate over the span of almost 15 years. The team was efficient, friendly, and handled unexpected complication on the fly. As always no hidden fees or surprises. This is the only moving company in NYC tha I will ever use.

Aubrie Pace

Flat Rate Movers is a trustworthy mover in the city. Their staffs are all knowledgeable and knew their job well. Highly recommended packers and movers.

Veronica Lincoln

It’s sad that I have to leave a 2 star review because the guys that actually did the move were great as was the salesperson who quoted me. I can sing praises about the team from NYC. Then Miami team was very late, didn’t call but hey, I got al my stuff. My complaint is with the claims department. My dress came broken and I filed a claim and I have yet to see it be filled. They stated the amount they would be paying me (full replacement of the dresser! I was so happy & happy with them) with the accompanying letter and I still haven’t received anything. My stuff was delivered on February 1st, I filed March 4th as I was out of town for almost all of February, it is now April 5th and I continue to keep getting the run around as to where my check is. I hate to be a niusence but I follow up weekly and nothing. The exact response is “We haven’t received checks from the accounting department as of yet.” How is it possible that a check hasn’t been received in over a month. From a moving standpoint they are great and if you don’t receive anything broken great, but if you do, be prepared to wait. It’s sad that I have to have my clothes either in boxes or on piles on the floor. As other reviews have stated if I don’t hear from them within the next week, I will file a complaint with the BBB.

Lynn Leibowitz

Everyone I spoke with was courteous, friendly, and professional. All of their communications gave me confidence that they knew what they're doing and were reliable. The movers were friendly, courteous, careful, and did a great job. I would gladly use their services again.

Lanny Groby

This company is truly worthy of five stars.

Allison Schwartz

This was one of the best investments I have made in a long time. Daniel and his team at FlatRate came in, and were efficient, careful, prompt, and clean. They were very enjoyable, paid attention to my delicate items, and I HIGHLY recommend them. When so many things can go wrong in a move, trust that FlatRate will make your actual move go right. I am SO glad I went with FlatRate.

Davin Fernandes

I hired Flatrate Moving to move me to my new apartment. On moving day, they showed up on time and they brought a third guy along (who I think was in training) but I got an extra pair of hands for free! The movers worked quickly and my stuff was on the truck in no time. They packed everything well so that nothing would get damaged and nothing was damaged! They moved everything with ease. Thanks Flatrate Moving!

Vinayagam Kulandaivel

I have used their service twice. FlatRate moving is the only rock star movers on the Tri-State area. Excellent service from sales until post move check out. Very well coordinated service. Many thanks to Zuleika.

Ilyse Rose

Movers were quick and very helpful. Did a great job. Getting a quote was very easy. Highly recommend.

John Yun

I purchased a quick in and out ~20 block move in Manhattan for one bedroom's full of boxes and furniture. They charged me $525 for it. The salesman, Jose Buzzi, told me the movers would arrive at 1 PM. What he really meant was a 1-3 PM window of arrival. This was not made clear over the phone. During the day of the move my movers ran late due to traffic. Understandable, but dispatch was not helpful at all in providing updates. They consistently gave me wrong estimates, which kept me waiting for hours more than I had to. At 2:30 I was told they would arrive in 45 minutes. At 3:30 I was told they were 10 minutes away. If I had known their team would arrive at 4:15 I could have spent a few hours at Starbucks reading a book instead of sitting in an empty apartment. They also refused to negotiate with my apartment management company to extend my move-in timeslot, causing me a good deal of grief as my new apartment was picky about scheduling and I had to beg the lady over the phone. The movers themselves were professional and apologetic. They worked fast and managed to keep all my stuff intact besides a small box for a figurine which they dented. For my inconvenience I was offered a $50 discount which I did not receive on my credit card bill. If this company makes good on this last promise I may update my review. Otherwise I'm hesitant to recommend a company with communication skills this poor.

Lauren Festa

Great experience! Norberto, Arnaldo and Julio arrived early, were incredibly efficient, kind and helpful during the move. They even offered some great decorating tips! Would definitely recommend using FlatRate.

William Adriance

Flat Rate moving provided me excellent service for my move at an excellent price. An agent came to assess my apartment, worked with me on the cost, and came up with a very reasonable flat rate. On the day of the move, Rafael, Ricky, and Randy were an EXCELLENT team. They were super friendly, and made everything easy. I have lived in my apartment for over 10 years and there was a lot of anxiety for me having to leave this apartment-- but Rafael as foreman assured my that everything would be GREAT and it was. Above all, the 3 of them were extremely hard workers, and I truly appreciate the three of them as a team.

Ronnie Cohen

As we all know, moving is a stressful experience. Flat Rate made it as painless as possible. They were prompt, reliable, courteous and - most of all - took very good care to protect my furniture in the move and handle everything with patience, professionalism and competency. I also had direct communication with the company representative, who tracked the status of my move and was available to help sift through the unanticipated questions that arose. Very helpful! I would highly recommend Flat Rate Moving. Ronnie Cohen Brooklyn, NY

Manuel Parker

I needed a company to move us professionally and reliably. It was the first time we had utilized a professional moving company. The setup and the pick up were fantastic. The movers and foreman were professional and helpful at every turn. Thanks Flatrate Moving.

Timothy Hurley

On time, google map link with real time truck location. Hard working Pablo, Mohammed, and Miguel were excellent. Quick, painless move. Excellent office staff and live-person on site estimator.

Santiago Slabodsky

We move often and this was by far the best experience from the beginning to the end. Both the moving crew (William Garcia-foreman- and Tyrelle Bryce) and the sales team (especially Bernard Smith) were unbeatable. Their service quality secured we will hire flatrate again for our next move and will recommend the company to all our friends. The day of the move the crew of William Garcia (foreman) and Tyrelle Bryce were fantastic. They made themselves available early, were professional, flexible, skillful and very courteous. They answered all our questions, took care of each box and piece of furniture as if they belonged to them and were very understanding of any request we had (i.e. our new place was just painted and they were more careful than anyone can ask with the walls). We couldn't be more delighted with their service. William and Tyrelle, thank you! You are amazing workers. The excellent service during the moving day matched the service quality of Bernard Smith from sales when we booked the move. He helped us to get the right estimate for our belongings, was available even when out of the office in a 4th of July weekend to provide us with a COI and was always ready to help us with whatever we needed. Multiple other people were behind the service. So thank you Bernard and each one of the co-workers for a succesful and easy move. William, Tyrelle, Bernard and Flatrate team, thank you! You made our move much more pleasant than anyone can imagine. For prospective clients: If you can ask their service, please do. You wont regret it.

Irit Ben-Harosh

Thank you Flatrate for a wonderful Move! Movers were very pleasant, gentle with things and polite! Was nervous on the move day but every thing went well. Thanks!

David Potts

Awesome move, great company, prompt arrival, these guys were fast and efficient, polite. Highly recommend them.

Apiyo Osanya

This was my first experience with a moving company and it was excellent. The employees were responsive from the moment I contacted them, they explained everything in detail and always had time for any questions I had. They kept in constant contact with information and forms that required filling and were clear about any and all costs that would be incurred. The moving team was also extremely professional. They were punctual, polite, and efficient. The move took less than two hours (it was one trip and not many items, but they were quick and clean). They got everything set up at the destination and asked if I needed help with anything else while they were still there. FlatRate Moving came highly recommended and they lived up to the hype. I had been negotiating with another moving company before I heard about FlatRate, and the difference between the two companies is night and day. FlateRate will now be my first choice when I have to move anywhere again, and I will tout them to anybody who cares to listen.

Jonathan Sigall

There were a few glitches with our move, which isn’t the end of the world. The issue is that our concerns have essentially been ignored despite repeated inquiries. They have failed to offer the most basic customer service or shown accountability. Do not recommend using them.

Yiatin Chu

Another good experience with FlatRate. Great communication throughout the process: sales, COI and moving day. The movers showed up on time, wrapped and disassembled stuff efficiently and transported everything to the move-in location. They then re-assembled and unwrapped stuff in good order. All around a pleasant experience.

Dawn Parker

Flatrate made my move smooth as possible they came an secured everything nothing was broken.They treated me an my belongs with so much care.Kenneth Optimus whom was the lead mover i assume was phenomenal is customer service skills excellent he assured me everything will arrive safe an not broken which it did all the mover that day was great.Even before the move Adam Robb stayed in constant contact with meeven when i needed to make some changes there was never a problem.i will be recommending Flatrate to my family an friend...

Walker a

Flatrate Moving Crew was very professional and great to work with me. The guys were clean and we mannered. They were very cautious with handling my furniture. I would definitely recommend this company.

Dan Kennedy

Very organized & professional company

Lisa VonBlohn

The worst moving experience I could imagine. This is a long one, but hopefully worth it so you can avoid this business: BEFORE THE MOVE: The building we were moving out of requires tenants to reserve the freight elevator in 3 hr windows. We had ours reserved from 8am - 11am. I get a call two days prior to our move to confirm that the movers will arrive between 8am-9am. I remind them that we need to be completely moved out by 11am, and suggest they try to come as close to 8am as possible. I'm put on hold. The guy comes back and asks if we can extend the reservation until 11:30am. I said no, there is someone else moving into our building right after we move out and we absolutely have to be out by 11am. I'm put on hold again. When he comes back he asks if they can have an extra hour, until 12pm. What? Now I get frustrated and say no, if you are concerned 3 hours isn't enough time, you should send more people to do the job. He says it will be fine. Spoiler alert: it was not fine. MOVING OUT: At 8:30am I call to see where the movers are. Since they were concerned about the 3 hour window, and now they have 2 1/2 hours, I'm getting nervous. I am put on hold. After 10 minutes of music my husband calls. He gets through to someone else who says that there was some issue with the truck and they needed to get another one, but they'll be here between 9-10am. He stresses that we need to be out by 11am. They say the movers are aware and it will be fine. 10am comes around, still no movers. We call back. We're told that they're 20 min away. I'll spare you the rest of the details and skip to the part where the movers finally arrive at 11am. I'll say that again - the movers arrived 3 hours late, at 11am, the time we needed to be already moved out. The people moving in were kind enough to let us share the freight elevator with them. However, that meant our moves took twice as long as they should have. 4 1/2 hours later, we're finally on our way to the new place. One more time - 4 1/2 hours to move out of a 900 sqft apartment that my husband and I had already packed (they only packed our fragile dishes and the clothes we had on hangers). MOVING IN: We moved into a 4-floor walkup. Supposedly, a 3rd guy was supposed to meet us there to help the other 2 move up all of our stuff. Guy never showed. The two guys who moved us out ended up finding A STRANGER OFF OF THE STREET to help them. A stranger. A stranger handled all of our things. We only discovered this when we went downstairs to buy water from the cafe next store, and there was a stranger unloading the truck for them. Again, a stranger. It was 9:30 pm when they were finally finished. Now, our day began at 8am because we were up early to finish up the last few things we had to pack to be ready for the movers. It was the most unproductive move I could imagine. CUSTOMER SERVICE: Horrible service. At one point while we were asking where the movers were, we mentioned that we were surprised no one called to tell us they were running behind. We were told, and this is verbatim, "You never asked us to let you know if we were late." I don't even remember what we said to that because how do you even. Towards the end of the day they called us back to offer us $100 off of our $2,250 move because they were late. Great, thanks guys. ONE NICE THING TO SAY: Rarely is there anything in life that is fully, 100% horrible. The one nice part of our move was how friendly Xavier was. He was the main mover (it seemed) and he was professional, efficient, and friendly. He wasn't even supposed to work that day, but was called in. Ramon was nice too. Please, whoever reads this, please do not use this company. Before this moved we used Roadway. They had us moved out of our 2 BR apartment and moved in to this 1 BR apartment all in 4 hours, start to finish. Flat Rate took longer than that to move us out of a 1BR, forget about everything else.

Angela Cason

As a small business owner, I appreciate professional people who take on the task and get it done. They came in with the attitude that it's their job to make it go smoothly and my job to relax. They were so quick I only paid for 1 hour of freight time. And they didn't leave until everything was put away perfectly. Highly recommend.

James Forsyth

The team did a really good job. They persevered from start to finish with great energy and enthusiasm. Some of our objects were very heavy and they just got it done. We had received a recommendation to use Flat Rate in NYC from a top end Boston mover, Gentle Giant, and I'm glad we did.

Karen Bartos

I am so thankful for a peaceful move! The preparation process was smooth and well communicated, and the movers were so nice and took care of everything!

Amy Carow

Quick, easy to work with, competitive rates for professional moving services from Manhattan to Massachusetts. Everyone from the sales rep to dispatch to the movers were reliable and efficient. FlatRate Movers made this as easy as it could have been. I am highly satisfied with the service they provided.

Kenny Cheng

The movers were great. My belongings arrived the same way they were packed. The agent who assisted me with the coordination was so helpful. The dispatcher was checking on me and updating me on the location of the movers. Overall, a stress-free experience. The price was a bit high though. I have a friend who moved from Brooklyn to LI for half my price when I moved from Queens to Queens for $650.

Marylin Ramos

Great customer service from Sales to delivery! Thank you for making this experience a positive one!

Mirelys Pereira

Great salesmen and professionals. They care about the customers.

Jesse Resnick

My wife and I couldn't have been happier with our moving team. Ivan, Fafa, Mookie, and Juan are moving pros. They were fast, friendly, and helped set everything up on the other end. I highly recommend this team. Thank you guys!!!

Erin Meyer

Greatly appreciated the service provided by Elvis, Gabriel, and Chris for our recent move. They were very courteous, professional, and helpful. They were generous with the packing materials and were very patient in dealing with an elevator snafu in our building and in waiting for us to meet them at our destination when we were delayed by traffic. At the end of my unpacking, I only found one broken item (an inexpensive vase which I didn't mind tossing), so I would say they did a good and careful job. I would recommend their service to others.

Anna Leviyeva

I found FlatRate Movers in a Google search for my move from NYC to California. I called multiple companies and FlatRate had the cheapest rates by a long shot (red flag?), and seemed to have good reviews, so I booked them. I was not shipping any large furniture items, only some boxes of clothes and a flat screen TV, a glass dinner table, and a large floor mirror. I got a delivery slot of about 2 weeks and was told it would likely arrive in the beginning of the slot. My items arrived on the last day of the slot. Fine, no big deal. Once all my items were brought in, we found the TV had been shattered, the mirror was in pieces and the dining table legs and base were twisted and broken. The driver apologized and called HQ and took photos of my items. The total of damages was $500. Weeks later I got back about $175 for all this trouble. It is my fault that I only paid for the basic insurance but how did all 3 of my fragile items break? My clothing boxes were all ripped up too but thankfully clothing is not as fragile. Lastly, I got an email to review my experience and the website would not even let me rate them anything below 4 stars. I am disgusted with this service and company and this may be the only time I've ever written a bad review for anything. I suggest you all reconsider any long distance move with this company.


Pablo, Henry and Mohammed moved me and my husband on Wednesday 1.24. They were excellent communicators, professional, efficient and showed great care for our entire move. They made what could have been a tough day very successful and easy. Thank you to each of them for tremendous service and the consideration and care you all put into moving our home. ML

Ilia Shakh

Michael and Alex are amazing. They moved all the contents from my storage unit to my new condo in just over 3 hours. They were very polite, fast and very efficient on how they packed the truck, using every inch of space possible. There were no scratches on our furniture and they were very careful with our walls and flooring. Thanks guys for a great job! Awesome moving service I definitely recommend.

Lora S Goldberg

My move could not have gone smoother. Juan, Miguel, Reynaldo are amazing movers and people. They arrived exactly at my start time and had smiles and great attitudes throughout the heavy lifting all day. They packed and protected all my items so well that i felt so at easy by the end of the move. Dispatch was also 100% (they called to check how my move was going) several times during the day. GOOD JOB FLATRATE!! I can't image moving with anyone else !

Todd W.

FlatRate really saved my move of an apartment's worth from storage in NYC to Seattle. I had flown to NYC only to have my previously arranged movers cancel at the last minute, putting me into a panic. I then called FlatRate - recognizing them from my years in NYC. FlatRate gave me a better price than the cancelled mover and hustled to get me a moving team for the next morning (a Saturday) before I had to leave town. Our things were delivered this morning in Seattle - earlier than expected. The pick up, delivery, and telephone service teams were all really friendly and professional - and completely up front. The price was held from the first quote with no unexpected extras. It was an impressively smooth process!

Rhodia Joanne

Flat Rate Moving is the best moving company I have ever hired. They were reasonable and accurate with their quote and tried to save us as much money on boxes as possible. They truly were an absolute joy to work with and took extremely good care of all my belongings. I will be hiring them again on our next move.

Claire Silverstein

From start to finish, it was a pleasure to work with the Flat Rate staff. In the end we accidentally donated a framed art piece. When I called the dispatcher found the piece within a half hour, and worked out a way to get it back to us first thing Monday. At no time did I ever feel like their staff did not have a handle on conducting this move. The moving crew was polite, careful and steady (Thanks Ito). The moving consultant, Nicholas Roman, followed up promptly to all my questions and was very helpful in explained the quote. The dispatch office (I believe it was Kimberly) was Fantastically helpful in locating the art work and helping us get it back. Also, a big thanks to Erica in Chelsea. We moved an aging relative from a one bedroom NYC apartment to a nearby apartment. The crew had to deal with delays due to a stuck elevator. However, the overall time (8am-1) was well within the estimate. Very grateful and love the business model. The estimate worked for us, and the company handled hauling off furniture and household donations for significantly less than what a disposal firm quoted (I know, there are free charity pickups in the City, but they were booked 2 months out, so we missed getting that scheduled). Would recommend this company without hesitation based on our experience, April 2017.

Liz Joy

Great job! Organized, professional, courteous, strong!

Susan Jung

Seems their moving services are fine but DO NOT USE THEIR STORAGE SERVICES. You cannot check your items without a scheduled appointment. YOU CANNOT SCHEDULE AN APPOINTMENT ON THE WEEKEND. If you don't have a regular day job on the weekdays and are miraculously able to pay for their high storage costs this is definitely the place for you. Customer service is non-existent here.

Youna Kim

Use FlatRate if you care about service, time and efficiency. Use others if you care about paying super high prices and want broken furniture or plates. I have used FlatRate for the last three moves in past four years and they continually prove themselves to be best in the business. I highly recommend them!

Jonathan Tunis

I recently moved from CT to NYC with a stop in Westchester. Bernado and his team were by far and away the best crew that I have ever had (and I move a lot). Anyone considering using FlatRate should undoubtedly request Bernardo.


Amazing service! On-time, thorough, organized, and very professional. With challenging weather the team was very prepared and moved quickly to help protect everything. I've used FlatRate several times and will continue to do so with future moves. Thank you!

Mike S

Watch out they do not honor their contract. Did more damage then the move was worth.They lost an office chair and scratched brand new wood floor. Scratched a cabinet and drywall. They will not reimburse you for the entire damage. They hire movers with no experience or training apparently. Beware!!!

AJ Jitchaku

Hands down one of the best customer experiences I have ever had.

Carlos Enrique Agudelo

Luis, Agustín and Guillermo, the team, are amazing. Very professional, very polite and the extremly efficient. Very happy to have chosen again Flatrate, the team this time was awesome, the best I have gotten in 12 years in this country. Thanks guys, thanks flatrate.

Joan Khoury

Flat Rate provided an exceptional moving experience! Our crew was professional and caring and did things right. The crew leader, Shawn, was amazing. Not one item was damaged or missing. Thank You!

Gail Staiti

Malik and his crew did a phenomenal job for me. They had a HUGE task ahead of them - a fully loaded 3 bed 2 bath apartment with a terrace with 8 closets full of stuff! They were hardworking, worked quickly and faithfully throughout the day, and were as professional and polite as can be. They worked out every problem with a good solution and never looked back, only forward. It was teamwork like I have never seen, and implemented quite perfectly. This crew made moving not as bad as it usually is. I highly recommend them to anyone who is considering hiring a moving company - you will definitely not be disappointed.

K. Don Yu

Didn't know much about them until my son used them for a small move. He recommended them to me and I am very satisfied with their work. The rates were reasonable as well. I will use them again.

John Chalet

My experience with this company was fantastic. The movers were professional, worked very hard to ensure my furniture was moved without a scratch (and it was), and guided me in how best to pack certain items so that wouldn't break. I would definitely (and have) recommend this company to anyone looking to move. They were also very reasonable in price. I received a quote from three other places and this was the most reasonable for what I asking to be moved.

Carlynda Smith

Pablo and Muhammad of flatrate moving were amazing and extremely professional. They called to give me an eta before arriving, arrived early and ready to get started immediately, reviewed the inventory list and other important documents, ensured that I understood every step of the process, answered all of my questions, loaded and unloaded my possessions with care, a sense of urgency, and nothing was broken. They definitely decreased my stress and anxiety level throughout this transition, and I recommend flatrate moving to everyone.

Laura Jo Schuster

FlatRate was professional from start to finish. Super helpful on the phone (especially since I had to change my move date b/c the building I moved into didn't allow deliveries on Good Friday). The movers were efficient, professional, and very nice people. 100% recommend. It's worth it to pay a flat fee and not have to worry about going overtime.

Adam Henick

Movers were hard-working, industrious and helpful. Move went smoothly without anything being lost or damaged. Would definitely use them again.

Kyle Harder

I've moved 12 times in 13 years. Working with FlatRate Moving for the first time was by far the best experience. I've moved with other movers and on my own in the past. This was just a great move. Sophocles was professional, courteous and understanding of the moving dynamics. Highly recommend!!

Clare Mullins

They are incredible! Very reasonably priced, on time, and extremely careful with all of our things. Our movers were wonderfully kind, and I would recommend them to everyone! Thank you!

Nick Varricchio

2nd time customer here. Please DO YOURSELF A FAVOR and choose FlatRate to move you from Point A to B to Z and then some. Professional, on time, and transpararent in regards to price. Personal; excellent customer service— even sent me flowers to welcome me to my new abode! Grateful for the stress-free move. Highly recommend.

Uri Belkind

I had used FlatRate in the past with good results...but I guess that's because nothing broke. This last move, they broke a $3000 dining table. I submitted a claim as instructed, waited 21 business days (the form says it takes between 14 and 21) with no word. I contacted them and was told they were waiting for something from operations. Later that day I received a new email asking me to submit the claim. I spoke to someone, very nice, who said I didn't have to resubmit the claim and would hear back the next day. It's now 26 business days and still no answer. Will update as we go along, in the meantime, I would suggest looking at other moving options.

James Petersen

Hello, This is James Petersen, moving plan # 961976 I just want to say you guys are fantastic ! Ming Wang was great setting up our move. Both the pick up crew and the delivery crew are assets to your company. The guys and gals did a fantastic job and I just thought management should know what great employees they have. All the best, Jim

Kate Kiraly

Had flat rate do the pack and move and will never to it myself again! They were super efficient, packed up our full 2br in 3 hours. The movers were great, thanks Fransico! Not a thing was broken nor was there a nick on a wall.

Belle Lula

I hired Flat Rate Moving for my local move. The movers were late but they worked quickly any my stuff was on the truck in no time. They packed everything well so that nothing gets damaged and nothing was. Great work.

Greg Landorf

The move was seamless and the crew did an exceptional job, working with my schedule in a timely, careful, neat and professional manner. Working with Flate Rate has made my life much easier, allowing me to feel at home already in my new apartment. Great working with all members of the organization, including the relocation specialist who set the move up in a timely manner and was incredibly attentive, created an itemized list that was spot on, double checked, and kept me in the loop. Hats off the movers. What they do is remarkable and they performed a job that exceeded my expectations. Finally, the prep manager speaks to the professionalism of FlateRate. He made it a point to ensure my move went well, showing genuine interest and providing feedback to his team on a job well done. This seems to be a firm that focuses on internal collaboration, allowing everyone to be on the same page, making life easier for all parties involved.

Anna Brown

I have used FlatRate Moving twice and both times were excellent experiences. FlatRate made it much less of a headache to move from Brooklyn to Manhattan.The initial set up was quick and painless. I would recommend setting your move date a few weeks in advance (if you have that kind of notice). In the two times I used FlatRate nothing was broken. I would highly recommend them for your next move.

Christian Wojtaszek

Painless, stress free move, and very quick. Thank you Ron and the rest of the team!

Elizabeth Goodstein

Efficient, reliable, kind.

Jared loves Yeshua

DELIVERED MY STUFF FILTHY, DAMP AND MUSTY. We had our items moved from our apartment in NYC and then stored with Flat rate in a supposed "climate controlled" environment from mid January 2019 to May 2019. When items were delivered to our new house in North Carolina, they looked like they had been stored in a barn. Boxes were filthy, items came out hot, damp, stinking, musty, dirty. Hands were black from handling and I have pictures. My family has been sneezing and coughing from the mystery crud all over our stuff. Have sent pictures, videos, receipts to flat rate along with calling them a ton and getting no calls in return. They have done absolutely nothing to reimburse me for having to have all my furniture professionally cleaned, which was only $178 on an over $10,000 move for a repeat customer. Really?? They have done ZERO and given me ZERO dollars for delivering our stuff so nasty.

Lauren Anderson

I had a great experience and everything in my move went smoothly. The movers were extremely efficient, and everything they did was so organized. I would recommend using them and I would use them again.

Boris Rabinovich

Terrible experience. Booked for Packing and moving. Team of 3 packing show up. 1 cut himself went to get stitched up. 1 never packed before. Clothes were packed like garbage. Moving crew show up day after with an attitude. Things were carried out to the truck without proper cover. Carpets were put on the road before loaded to the truck. Will never work with them nor recommend again. And yea they broke some stuff.

Welby D

In, out. Painless. Efficient.on time. Sophocles was an awesome leader and made it happen. Wrapped up dressers and everything arrived in tact. Would use them again.

Iris Van Berne

I feel like my experience with Flat rate wasn’t worth 1 star. I know when you watch reviews on google and you think it’s fine they have a couple of bad reviews but that doesn’t matter they also have good reviews... I strongly advise you not to use Flat rate moving. I moved with them a couple of months ago, when they told me the movers will be at your place at 9 am and around 11 am still no one was there and I already have been calling for 2 hours to flat rate and no one picked up. Finally someone picks up and says the main guy of the movers wasn’t picking up his phone and Flat rate thought maybe his phone was off...? Right now it’s 12 pm and obviously I’m worried when finally the main guy texts me.. hey I’m there in 20 min. Awesome! Only 3.30 hours late. Then he arrived with a contract that says I didn’t get any insurance while I also had to pay extra for being insured for all my furniture , this was another drama that took another 30 min. Then we realize that the wooden crate to ship my marble table in (and what I had to pay extra for) wasn’t there. So they couldn’t ship my table which they moved 2 days later. This story keeps on going the whole day of terrible communication and terrible service and ended up with broken furniture. Today we’re 2.5 months later they don’t pick up my calls don’t respond to my emails. And I’m waiting for reimbursement for my 2 damaged items.

Andrew S

Had the worst moving experience of our lives with Flatrate.We paid for premium full pack and unpack service and were promised an "A-Team" of movers. 3 workers showed up instead of the promised 4-person team. These were independent contractors, which we had been told would not happen. Consultant admitted he had looked at "old information" and we had a different foreman than what he had told us we'd receive; dispatch sets who the team is and so your moving consultant who is supposed to have your back does not have control over who your team shall be/is not empowered to carry out what he promises to you. Our foreman did not understand basic instructions; e.g.pointing out items we were not taking with us/labeling such items, only to see them be packed minutes later and was hostile.I had a work obligation to attend during the first part of our move; we were moving in course of two days, with bulk of items to be packed and loaded the first day of the move. The foreman claimed that the team could not load any items onto the truck because it was "the wrong truck." This was a lie. The team was about to leave with Day 1's job mostly undone, when I got word from my wife. Consultant advised that I call dispatch team. Dispatch confirmed truck wasn't the wrong truck; an automatic lift was not functioning, but the team would be able to load our items onto the truck manually. The foreman didn't want to go through the trouble so lied to us about the truck. When the foreman was told to load the items manually, he and the crew were angry. They proceeded to insult my wife and sister-in-law, act angrily toward them and intimidated them. The foreman abruptly left, together with the team, and did so with such a hostile attitude (without warning) that my wife and sister-in-law (two tough people who can hold their own in practically any situation) felt afraid to challenge their actions. When I complained to our consultant and rushed home, I was told that essentially nothing could be done, that the move was in the dispatch team's hands. Consultant promised that the next day we'd get a 4 person team instead of 3 person team and a new foreman. Also promised to follow up with customer service to ensure our complaints were handled sufficiently. None of this actually happened. When I arrived home I found our apartment in virtual shambles. The moving team had left our moving boxes in hazardous conditions, there were nails and screws all over the floor, it was an unsafe environment for our children. My wife and I spent hours cleaning it up so that our young children could return home for the night without harming themselves. I was promised by customer service - in no uncertain terms - and by dispatch - in no uncertain terms - that we'd have a new team with new foreman the next day, with four people, and that all would go smoothly. We were also promised a substantial credit given the egregious treatment we received. None of what was promised actually happened. The original foreman showed up! I contacted our consultant to see what could be done. Our consultant was unresponsive to all messages. Dispatch told us - after much waiting and being put on hold - that a new foreman would be coming to us and the problematic foreman would be removed.That did not happen.The original foreman left our apartment to go to the truck to drive us on our move.We were concerned about him damaging our things and engaging in unprofessional behavior given the previous day's events.He would not leave as promised.It was a bizarre situation;my family felt unsafe throughout.Someone named Sam - a supervisor from customer service - showed up.He would not give us his number but he promised us that he would take care of everything.We watched as he grew frustrated as he could not reach our consultant, he could not reach dispatch, he could not reach customer service. It took Sam speaking to the foreman to get him to leave.We got a replacement foreman and team who did an adequate job completing our move. We are disputing the premium charges under circumstances. Avoid Flatrate!

doris schwartz

Arrived early on a snowy Monday. Worked efficiently, carefully, and with great attitude. Very positive experience. Competitively priced.

C Pack

Top notch moving service beyond deserving of a 5-Star Review. I received a call from Manny literally minutes after I requested information online. We went over my moving plan, and I received the quote immediately thereafter. Alex called to confirm the move two days prior, and the actual movers were beyond amazing. They broke down my big heavy platform bed and packed my dresser like champs. They padded, protected and wrapped all of my furniture and tv's. Put all of my clothes in wardrobe boxes. Literally took stellar care of all my belongings. We had a ton of stuff in boxes and bins and they moved it all so seamlessly. Nothing broke or got damaged. Best of all, I didn't have to lift a finger. I have already recommended them to my Mom for her future move, and would use them time and time again. Thanks Flat Rate!!! You all are truly amazing!!!

james saakvitne

Their customer service before the move is excellent. The team was experienced and did a very good job packing up furniture; it all arrived without a hitch. I'd certainly use this company again.

Amy McDonald

Wow wow wow just had a great move earlier this week! There was a little mixup on the list of items provided to my movers and what I had updated on the app, in that my couch (the biggest piece) was missing. However, my movers were so nice, and worked it out no problem. The dispatch had a good amount of people there for my apartment - total of 3. This allowed them to be super efficient wrapping and packing everything. They had all the supplies and took the time to thoroughly package and wrap everything to make sure nothing was damaged. They were very thorough in pointing out where there was pre-existing damage so we could notate it together. When we arrived at my new place, they were so quick to unload, and moved a few things around as I decided where everything should go. They were very patient when we accidentally got locked out of my apartment and had to get the super to let us back in. Basically, I had a great experience, was very impressed with how quickly everything was done, and very happy with the quality of service. I'll use them again next time I move! My moving team was: James C., Hamza D., and Abedin. Thanks guys!

Jim Murphy

Great movers! Everything went smoothly from booking the move through final delivery. These guys are pros, plus they offered the best price out of 4 movers that I checked. Two thumbs up for FlatRate.

Bill Guild

Thanks FlatRate Moving. You made our move a breeze. The movers were extremely courteous and professional. Would definitely recommend this company!

Tom Furman

Pablo Mohammad And Abdullah were incredible ! I had to move from Brooklyn to NJ. This was the easiest most seamless move I’ve ever experienced. Thanks guys for a great job!

Amish Gandhi

They did a great job especially with all the fragile glass furniture we have!

Adam Schwartz

Great team of movers!

Amy Singer

Truly professional - reliable - ontime. No complaints!

Andrea Boccard

I moved with FlatRate Moving in the spring of 2013. I was 8 million months pregnant and moving into a new house with items in 3 different locations. FlatRate came out to survey everything and gave me a really great quote that covered everything I needed--but even better was the peace of mind I got from working with them. From the first minute we connected to moving day, they had every detail under control and I didn't have to lift a finger (which is really hard for me, even pregnant!) - they even made sure to move the couch in first so I could sit while they unloaded at the new house. Nothing like great movers who are also gentlemen!

Fidel Rodriguez

First and foremost; Thank You Rudy for making my moving experience so easy! I moved from the East Coast to the West Coast and truly had no idea how I was going to do it, but Rudy was patient on the phone and I could tell that he really wanted to make this a smooth move. I must have changed my mind a few times (at least) on what I was moving cross country, but it was always "sure, no problem, I'll update the list right away". He guided me through the "next steps", and they all fell into place. The crew that came to pack my belongings were awesome! Everything was packed quickly, but SECURELY! The guys were super friendly as well, and I could tell knew what they were doing. If you're moving long distance, I would recommend some patience on the delivery side. Once I had an apartment, the original quote time was "3-4 weeks delivery", as my belongings were stored on the East Coast. I did receive a call from the team one day with an update that they were actually going to deliver within 2 weeks! Then, I received an email with actual delivery date which turned out to be 1.5 weeks! AWESOME! The deliver crew was super friendly as well, such a great group of guys! Fast, efficient, and they put everything back together, no problem. They even had a hard time fitting my sofa through the doorway but they knew exactly what to do, a little door removal and voila! The crew members work hard, so tip them! It's not an easy job, but they make it look easy. I will ABSOLUTELY use FlatRate Moving again, should I move, and I Highly recommend them.

Kyle Mahan

I’ve moved twice in the past two years, and used Flat Rate both times. I’m beyond happy with them, enough to take the time to write a review...the price they quote you is the price you pay. The agent who helped me set up my move was not only attentive and pleasant, but every time I emailed him a question or adjustment, I heard back within the hour. That’s insane. The movers are beasts. They work hard, quickly and carefully. Both crews, both moves were excellent, polite and trustworthy. Honestly, use these guys - even if your quote is a little higher than other companies, the transparency, professionalism and simplicity these guys bring to the table is best in class.

Alex Fiano

FlatRate took a significant amount of stress out of the move. It's been while since I moved and I wanted professionals who knew their job and cared about their work. FlatRate was that place. The experience was pleasant and reassuring from Nicholas handling the arrangements, to foreman Juan handling the move. Everyone was courteous, helpful, and cared. Pricing and details were upfront. Nicholas was able to answer my questions and provide good suggestions. Juan was an expert on moving, and his team (Victor and David) got my stuff moved safely and securely in record time. They treated my belongings with care moving out and moving in the new place. I was highly impressed by the skill and work involved. Thank you!

Naomi Anne

I was amazed by their sincerity and efficiency. I will recommend them to everybody in my circle.

Susan Richardson

I had a great experience. The lead on my move was James and he was friendly, efficient and very accommodating.

Char L.

5 out of 5 stars. Made moving a breeze. Thanks Flatrate!

Gary Morton

I hired Flatrate Moving the same day and I was impressed by the prompt responses and willingness to work with my last-minute schedule. The movers were very quick and professional and made the move as seamless as possible. I would highly recommend these guys!!!

Allan Corduner

The whole experience was extremely smooth and well handled - I was kept informed of everything before the movers arrived and the guys themselves were efficient and friendly. Would definitely recommend you.....

Lisa Streicher

I would 100% recommend FlatRate, it was a great experience for our move from New York City to Atlanta! From start to finish they really take the time to get to know you and are super communicative. The guys that picked up our stuff were nice, efficient and very helpful with all our stuff. The items were delivered exactly when they said they would and they really take the time to keep you updated on arrival time. I can proudly say NOTHING broke in our move and we absolutely loved FlatRate!

J Thompson

SHOCKER: Best Movers Ever New York City moves are notoriously horrendous. Not with FlatRate Moving--I had a really surprising, really great move-out/move-in to storage and was really impressed with their team. They wrapped and packed my possessions like they were precious gems. Now, however, I am completely BLOWN AWAY by how great they are. Their storage supervisor has been outstanding in being responsive to requests. In fact, she just pulled 2 crew members to measure some items I had in storage that will impact the floorpans of my next apartment. All three of them were completely accommodating, thorough and diligent in finding the pieces, photographing them and supplying me with dimensions!!! Whaaaaat? This is unheard of, especially in NYC. And I've done a million moves. I cannot say enough about FlatRate. What a great company, really, and what nice people. I would buy stock in this company if I could!

Robert Brenneman

I’ve worked with Flat Rate four times and each time has been professional, efficient and pleasant. Everything was explained and clear and no surprises. Great experience.

Lindi Gold

These guys were super organized and so professional! Not only do they have everything automated - ie. the contract was online with all the details, the truck can be tracked online, etc. But they have such great support for anything you need - the followup and sales rep is very helpful. Furthermore, the movers were unbelievable - they were so prepared, knowledgeable, cordial, FAST!, and so helpful. Most importantly, everything was delivered without anything broken! I am a very satisfied customer and would recommend them 100 times over! (Special shout out to my awesome movers Juan and Abdu!)

Mina Fayez

I am a repeat customer with flatrate and they r great movers, they always send a great team.

Mariela Perez

The move was effortless and stress less. The prices were the best!

Tommy Zanowic

Best moving experience I’ve ever had. Omar and Sean were great. Quick, professional, and made sure I felt comfortable with everything. Never once complained about my 5th floor walkup or the strange angles they had to bring my bed and dresser up. Made the whole process painless and great to talk to. Would definitely recommend and use again. Finished an hour early and offered to help put everything together

Akilah Bixler

Everything, from the sales person, the dispatcher calling to see how the move was going, and the actual moving team of three have been exceptional! I would highly recommend Flat Rate Movers to anyone who wants friendly, courteous, professional, on-time movers at a fair, reasonable, price; Flat Rate is the best choice!

Donna Marie

This is the 3rd time we hired FlatRate for a move. We have been pleased with both of our prior moves and this move went as smoothly as the prior two. This time we were moving from midtown to central jersey. Moving is difficult and we are happy we have a found a dependable company that goes above and beyond our expectations. From initial contact to questions we had day of, and the actual move, all was done seamlessly including an additional request we had for them. They are not the cheapest, but we feel the services they provide are definitely a good value. The movers have always been polite, helpful and very professional. A special thanks to Hector and the other gentleman on the crew that made this move easier than expected. What more can I say. We'll be calling them again for our next move.


So far, my experience with FlatRate movers has been great! My first time using their services. James the representative for interstate moving was knowledgeable and straightforward with the estimate. I also appreciated his calling back to accommodate my short notice move. The movers Luis, Ricardo, and Carlos arrived on time and were able to pack and move all my household goods in rapid order. I was impressed with the care taken with fragile and delicate items. Just hoping that the unpacking is as smooth and painless.

Cheryl McGee WALLACE

I'm surprised and disappointed by my recent experience with a company I've used at least 2-3 times in the past with no problems at all. I paid a premium price for FlatRate to pack and move us from Brooklyn to Manhattan. I can only presume that FlatRate outsourced the work because the plain white truck only had a small removable FlatRate label on the side. The movers allegedly ran out of space in the truck on a small move which included only bedroom furniture and boxes. I called dispatch on my way to the new apartment gripping a lamp to ensure that we would have light the first night and as much as I could carry on my own. We had to rent a car and return the next day to retrieve the remainder of our goods at our own expense. Once we unpacked we found 2 wardrobe boxes that were only half full. Most disgusting of all, the movers brought no packing paper of their own and used newspaper from the front garbage bin to wrap my dishes. I was promised a call back on the day of the move and in the two weeks since, but to date no one from FlatRate has responded to our concerns. I paid a premium rate for white-glove service and got some guys and a truck.

lisa moran

The team we had help our move was amazing. The dispatch team didn’t plan properly and my move team had to spend the night in upstate NY and start the next morning. They could not have had a better attitude and handled my things with kid gloves. Couldn’t have asked for a better experience

Amy Paterson

My father passed away and I was shipping his car down from New York to Florida where I live. My husband did a lot of research on the internet and he said after all internet research Flat Rate Moving is the best in all shipping companies.

Grace Hedges

Dash and Jason were so helpful! They made my move so easy and were professional, polite and efficient. Would recommend.

Max Kirchoff

DO NOT USE FLATRATE. Flatrate broke or seriously damaged most of our furniture, as well as damaging many of our smaller items - see attached photos. Also, while being packed, the lead guy extorted me for more tip so he wouldn't have to charge me extra, as he claimed we had too many boxes. I spoke with them on the phone during the move, and most people I talked to could barely be bothered. Most people were incredibly aggressive on the phone and basically told me I had no options so long as my items were in their possession. They did refund me for the money their lead packer asked me for, but have never responded about my broken items or how I was misled during the estimate phase. Just look at the attached photos. PACKING PHASE - I was told to just relax and let them pack. I found out later that they were just jamming stuff into boxes. My record player and computer were shoved into boxes with the cables attached. Maybe this doesn't matter to move across town, but a few hundred miles on a truck and this can destroy items. At the end of packing, the lead packer told me I was over on boxes and asked what I was going to "do for tip". I told him I was thinking $200. He said that if I could do better he wouldn't have to note the extra boxes. Yea.... MOVING PHASE - After we locked in our new house, I called to setup our delivery date. I was told, for the first time, that my delivery window would be 3-6 days. At no point before this had anyone mentioned that. I asked to speak to a supervisor, then eventually the highest person possible. I wasn't unreasonable, but wanted to know how I could get my items in a 1-day window, rather than sleeping on the floor for up to 6 days. This delivery window is not in their contracts or estimates. I checked and double checked. The top person I spoke with basically told me "tough luck" and that 3-6 days was my only option. They literally have my stuff, and refused to even negotiate or talk about this. The delivery window came around and I heard nothing the first day. They claimed they would give me a smaller window when it was close to the 3-6 day window. Every day I called and every day they said it would be tomorrow. My stuff was delivered on the 6th day at 6pm. UNPACKING PHASE - The truck my items came on was clearly not Flatrate, but some sub-contractor or vendor they use. I watched as they opened the back, it was JAMMED with boxes and furniture. As they started to unload, I could see that my items were smashed between other boxes and furniture. As the items came off the truck, I saw the legs of furniture that was mangled and boxes that were ripped open. As I started to unpack, I began seeing that my items looked like they had been in a rock tumbler. My wife and I had tears in our eyes the whole day as we tried to put together what had survived and what had not. Flatrate didn't care. Flatrate doesn't care. They just want your cash, and then they will bully you. There are things I wanted to leave my kids that they shattered. Think about that when they tell you to relax and let them pack for you.

Jason Murray

Would hire again in a heartbeat. Moved me from a first floor in Brooklyn to a fifth floor walk up in Manhattan. They did it without batting an eye. Really appreciated it.

Alex Link

Horrible customer service. No transparency. Completely unreliable. I feel ashamed to be from NYC because that is where Flat Rate's offices are located. I'm utterly disgusted with this company. If I could rate it 0 stars, I would. Avoid, avoid, avoid!

Nicole Capone

Flatrate was great. The quote was in line with other quotes we received, actually better for overnight storage. They were easy to communicate with, their portal was easier than some other companies. The actual movers were very quick, but careful as we did not have anything damaged or lost. On time for pickup and drop off. Great experience.

Mehdi Berraha

Honest, up front pricing. Amazing customer service. Courteous and professional movers. Highly recommend!

Nathan Meshberg

Absolute joke. Hired to do a pack and move. One guy quit 10min into the job. They over stuffed boxes making it impossible to move once got to the new apartment. Shoved fragile glass in with steel pots. Filled boxes with just packing paper to over charge us for extra boxes. Would never use again. Went with OZ moving for next move they were incredible.

Shane b

I had a very positive moving experience with this company. The movers were very professional and prompt with my move. Gave a courtesy call to let me know what time frame they were arriving. Communication flow was superb throughout my move. Would definitely recommend Flatrate Moving!!!

Nancy Odegard

Excellent experience from start to finish. Clear communication about costs, insurance verification and time of arrival. The movers showed up early and worked efficiently both loading and unloading. Super friendly and helpful. You can request a donation box which helps for last minute items you don't take with you. All boxes were carried with care and furniture wrapped securely. Unwrapped at destination and no damages. We would highly recommend FlatRate.

Ronald Gorayeb

Great Movers! I hired Flat Rate Movers to move my daughter from the Upper East Side to SoHo. They were excellent. I called and immediately reached a booking agent. We went over the details of the move - pick up from her first floor apt and move her to her 6th floor walk up. He quoted a very fair price. I booked it. A few days later I called and left a voice mail.. My agent got back to me within 10 minutes. I later received the contract via email. Three days before the move Flat Rate reached out to me by phone to review the details of the move and asked if I had any changes. Then two days before the move I received an email confirming my moving time. The morning of the move the crew gave me a call letting me know they could come a bit early. Their customer service and contact was excellent. When the movers arrived, we still have a few boxes to finish up. The head mover told me to relax, he would take care of everything, he would make it an easy move. He finished packing up for me; I had planned to take a few things in my SUV, he said he would be happy put them in the truck so I wouldn't have to hassle with it. It was effortless. He and his partner dismantled the bed, wrapped all the furniture in blankets, put a special end table in its own box because it was fragile. They buttoned up the apartment, then met us at the new apartment. They carried everything up to the 6th floor ( 5 flights of stairs). They placed everything where I asked, reassembled the bed. It was a great moving experience. Everything was in perfect condition. I am very impressed with Flat Rate Movers!

Lisa Greenbaum

I’ve used FlatRate three times now and they are the best. I would like to especially thank foreman Bernardo G E93 Elite for his excellent service and his great team.

Sophia Kent

I have actually relocated many times but this was the best, stress-free experience I have had, thanks Flat Rate Moving. They rapidly as well as thoroughly relocated all my things. They paid attention to all the number of pricey designer furnishings items, without sustaining any kind of damages.

John Fiore

Movers were outstanding. They had to move all my stuff in the pouring rain and managed to get nothing damaged. Would recommend to anyone looking to move near or far.

Puja Vora

Flat rate movers is the best! We have used them twice now for our moves and we couldn’t be happier. They are efficient, timely and very professional. We worked with Nick at the office and Emmanuel and his team for the move and they were all great!

Chandra Williams

Moving can be a stressful process, we were extremely fortunate to have hired you to handle our move. Abdel and his partner arrived promptly this morning to begin the moving process. They were professional, courteous and efficient. From the moment they entered our home it was apparent that we had experienced movers with a plan to execute with precision. Thank you for sending Abdel and his partner because they exceeded our expectations.

Linda O'Connell

These guys are professional, polite and efficient! Also, they are the best wrappers!

David Thomas

This was my second time with FlatRate, and I would use them again. Moving is a very stressful experience, and I have a minor complaint or two, but the movers struck an excellent balance between speed, efficiency, and carefulness. If they had been as careful as I wanted, the move would have taken three days. But they were never so quick that they became careless. And they were very good at managing and responding to my high level of anxiety (better than the salesman was, in fact).

Melissa Baldwin

Wonderful professional group of movers. Very smooth move

Peter Gerhardt

Excellent service before during and after the move. The crew who were actually doing the moving were professional, helpful, fast and careful with all outlets stuff. This is my 3rd move with FlatRate and I wouldn’t use anyone else.

Bob Finnen

I have used them several times and each move has been smooth. They regularly exceed my expectations. I would absolutely recommend them

Ruth Carsch

FlatRate was recommended by two separate friends and I was not disappointed. The team who moved me were professional, kind and patient. After 24 years in the same apartment I didn’t realize I had as many possessions as I do. I was still packing when they arrived. They worked around me and helped with packing the final few boxes. The move-in was good and efficient as well.

Claire Brandon

I love FlatRate, I've had 2 really stress free and helpful moves with them. Great value, they have awesome insurance and the guys are always really kind. I'd use again and again. Thanks Flatrate!

St Joseph

Fantastic relocating experience would specifically advise Ernesto - we were not as arranged as we ought to have been and also he truly dealt with us. He assisted us to load our excess luggage, made sure to stack all our boxes in limited space, this means there was absolutely nothing damaged. He was very courteous as well as understanding. Would very advise Flat Rate Moving, as well as Ernesto particularly!

richard ron

One word, awesome! From the time I first talked with Flatrate Moving, the experience was flawless. These folks are as professional as it gets and absolutely top notch! On time, efficient, belongings handled perfectly and well protected. Will definitely refer friends and keep them in mind for next time. Excellent experience, costs less than estimated, perfect on delivery. Thanks Flatrate Moving!

Lauren McCrea

I’ve used FlatRate for two local moves in NYC now. Will definitely use them every time. No hidden fees or any extra fees after the move. Great service and worryfree!

adam rock

We had used Flatrate Moving to move our stuff and the moving was very nice as the crew handled everything pretty much on their own. They were very quick and took special care of all of our belongings. We would definitely recommend to anyone looking for professional and cheap movers and will use their moving services again if need. Fantastic job as viewed from all expect. Thanks Flatrate Moving!

Gail Kriegel

The movers were very nice and hard working but they broke a wooden sculpture, they left a box of books, they refused to take a door off to get a desk through - a very easy flimsy door - so we had to pay our maintenance people to do it. We've moved it before and never had that problem. When I asked them to repair sculpture and get books they forgot, they didn't return my call. It's too bad because the sales force and packers were very nice and efficient.

Cole Micheal

Their customer care agents are respectful, compassionate, committed and efficient in how they relate with customers. Their kind gesture is charming.

Jenny Jenks

The way they handle things demonstrates the sincerity of their staff members. It was a great experience.

Chere Goldstein

The best, most reliable moving crew ever!!

Margaret Sarkar

Staff who came from Flat Rate Movers was experts. Packed with all our things neatly. Delivered it well before the scheduled time.

Yuri Lobachevsky

STAY AWAY! I used them in the past and liked the experience enough to call them again this time, but they're under new management and my experience has been GOD AWFUL! Their "Senior Relocation Consultant," Matt Ockers, arrived as promised, game me a quote and then I got a barrage of emails from him and their VP, Dejon Reid, urging me to book a date even though I was still waiting to get approved for an apt. and couldn't commit. When I finally was ready to make a commitment and had to split my move between 2 places, thereby necessitating a slightly different quote, I couldn't get the information I needed from Matt Ockers. After 2 days of unsuccessfully trying to get a modified quote, I finally reached out to their VP who was so eager to book me only a few days prior. Still no response. So, I emailed Matt urging him to give me an estimate since I was a week from my move and was running out of time. His answer and I quote: "this type of email is not necessary, feel free to contact another carrier." Which I did. And got a much, much friendlier service and a much, much better price. No need for taking such attitude from a mover when you have so many excellent choices in the city.

Meghan De Maria

FlatRate made this the easiest move we've had in NYC. They were so fast and efficient with packing and loading everything up and were very friendly as well. They set up our bed and rug in the new apartment and moved the furniture exactly where we wanted it. I would definitely use FlatRate again in the future!

Tina Seaman

Great experience with flat rate. Professional and on time movers who did a fantastic job. Would definitely use them again as the assessment t of belongings to be moved, the fee charged to move them and the day of the move all went smoothly. Moving is stressful but using FlatRate was the best decision to make the process seamless.

Vanessa Ray

This was our second positive experience using Flat Rate movers. They did an excellent job in packing and moving our household. They are fast and careful. Nothing was broken. I also like knowing the price ahead of time.

Erin Roche

Pedro and Arnoldo were so great. I had a double move, with old furniture going out and new furniture coming in. The other guys who were bringing new furniture in showed up an hour early. Pedro and Arnoldo managed to get everything out safely in 30 min while the other guys waited. They were so nice and professional. I’ll use them again in a heartbeat.

Joshua Renick

Don't leave any valuables unboxed while the movers are in your apartment! We suspect that one of the members of the Flaterate team moving our apartment stole two rings from my wife's purse that had been placed in a secure location in the apartment. We filed a formal claim with Flaterate, a police report, and a formal complaint with the BBB of NYC. In the end FlateRate offered us $200.00 for the inconvenience. Wear your valuables or keep them locked in a safe when Flaterate movers are in your apartment. Don't make the same mistake we made and assume that the FlateRate movers are trustworthy people who "are their to make your lives easier".

Jason Gaydos

Driving down 676 to 76 west in Philly around 12:30 pm 8/26 one of their “skilled drivers” cut in front of us across 3 lanes of traffic to get the exit to avoid some traffic we literally had to slam on the brakes to avoid from hitting them. If anyone was behind us we would have been rear ended. Called their customer service line all to be hung up on. The way they cut across traffic I’m pretty sure something had to break in the back of that truck. Don’t use this company

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