Reviews of Diggins & Rose (Moving Company)

Tona Pereira

United Van Lines did not transport my personal belongings successfully in the summer of 2016. At the time of pickup, my items were not placed into their unmarked truck with the upmost care. My furniture was not wrapped. Some pieces of furniture did not have their own item number, instead they were grouped with another item number. Upon delivered, the truck was a different unmarked truck, thus knowing that my belongings were moved from the original truck. Some items did not have their item number sticker on them any longer, creating a difficult situation when trying to verify all items received. Most of my furniture had multiple dents, scratches, and pieces of wood broken off. In addition some personal belongings were missing from the delivery. After a claim was submitted with United Van Lines, my furniture was repaired at a satisfactory level about two months after delivery. I was also given a small check for the rest of my belongings of which I researched and gave the company an estimated worth of about 20 times more than they gave me. After about a month of back and fourth correspondence in a second attempt for settlement of my claim, I received another even smaller check. This was not a valid evaluation of my missing belongings and it was an insult to me. United Van Lines has not put in the effort to located my lost belongings, nor have they made the effort to apologize and take fault in what they did by settling with a proper amount. I do not recommend this company at all.

Kyle Gibson

Generally good with no major losses. Delivered on time. 1 broken mirror, 2 shelves disassembled but not re-assembled, 1 love seat recliner disassembled but not re-assembled. Very good truck driver and good crews.

Sharon Byron

The whole experience was very unpleasant! No friendly faces here...

Xenos Mason

Excellent communication from start to finish for our coast-to-coast move. Shaun (sales and quotes) got my estimates calculated quickly and responded to multiple inquiries. Laura and Mary called frequently in preparation and follow-up of both pickup and drop-offs. The moving teams were careful and courteous. Pick-up was slightly late due to traffic but the team was communicative; drop-off (cross-country) occurred promptly on the exact-quoted day. Our belongings arrived in great shape, excepting a few broken glass items and some damage to piece of furniture; all of our artwork, mirrors, stereo equipment, and boxes listed ‘fragile’ were intact. The D&R team responded quickly again and connected us with their claims department to settle the damages. I will follow-up this review once all is settled, but to this point the moving experience has gone very smoothly start to finish. Top notch service.

Clayton Foster

They were very professional and kept every promise they made. The loaders of our furniture took great care with our items and after traveling from NH to NC (ahead of schedule by the way) all the items arrived in the same condition in which they started. The driver and helper were fantastic. They worked hard to make sure things went where we wanted them and took special care bringing them into our newly built home. To top it all off the original estimate of the costs based on the estimate of the weight (our items were in storage when the estimate was made) was off by close to 2,000 lbs. once weighed Diggins and Rose quickly processed a rebate. I would highly recommend them to anyone planning a move. Clay Foster

Matthew Suarez

Great experience from the initial visit to assess my belongings all the way to my items all being moved down to my new place. They were very courteous, careful with my belongings, friendly, and kept me updated the entire time about timeframe and location of the truck carrying my belongings. I would definitely recommend them to anyone wanting to use a full-service mover!

Jason Praxair

Excellent job. Your team is always professional and efficient. Always a pleasure to do business with your company.

video man

Awsome bunch of guys that work there very helpful and pleasant

Brad Banks

With multiple family members involved in moving Moms stuff from NH to Florida , and Mom in Florida already.....yikes! But Laura and Shaun never lost patience with my constant changes right up to and on moving day. And i’m one of those people who can find fault with any company (comes from being self-employed for 40 years...) , yet i can not complain about anything! They went out of their way to find solutions to my last minute changes and were upfront about any cost increases. Even the moving guys called me directly to get further instructions (i am in Florida as well) and sent videos to verify what i wanted moved etc. Outstanding service! I highly recommend Diggins & Rose.

Gerry Marchese

Diggins & Rose in conjunction with United Van Lines did an excellent job of packing up my home, and shipping everything cross crountry to my new home. I could recommend them without hesitation. Great job. A+

Laurie Forrence

I contacted Diggins last fall and the sale rep was extremely quick to respond and very professional writing up my order. However, it all stopped there. I had a horrible experience. Crew was unprofessional, my wall was damaged, I had broken dishes that were wrapped in bubble wrap in moving boxes. Claim was a nightmare and their communication was terrible. I emailed the sales rep who never even responded. Very slow to process claim. I even had the customer service person tell me that I should expect things to happen! They lack customer service skills, professionalism and have no respect for customers. I would never recommend them to anyone.

Lawrence L

Fantastic movers. On time, clean, neat, professional. Great experience overall. I've used them twice and will do so for the next move.

Joe Gaspar

Diggins & Rose had the experience and appropriate manpower to make the necessary adjustments to keep the moving process going forward without any major delays. Their daily communication updates were very helpful and they were very flexible. The moving process puts a strain on everyone and it makes a difference if the moving company is experienced in all phases of the move which Diggins & Rose was. Overall a job well done. Regards Joe Gaspar

Brad

Update from my review a week ago: turns out I spoke too soon! Since I wasn’t on site I was depending upon somebody else’s input and when they finally got back to me I found out that the movers left some very, very important family heirlooms that were on the original contract. They used the excuse that we added a few items so there wasn’t enough room. Yet they called me and I authorized another $1500 for an additional storage unit because they said that’s what they would need to add the big upright freezer. Well… Turns out they didn’t even take the freezer! So not only did I not get the family heirlooms but they didn’t even add the extra stuff and as far as I know I still was charged for the third storage unit. I’ve sent multiple emails to Sean asking him to escalate it to the manager and I never heard back yet now I see the owner leaves a thank you for my review. Crazy. Anyway needless to say I would never recommend this company to anyone.