I rented three Penske trucks from Above and Beyond at various stages of moving from NH to NC. Lena, who works in the office, was a pleasure to work with all three times.
On the final stage of our move we rented a 26' truck and hired Above and Beyond to load it for us. I hired two guys, they showed up with three. They were supposed to arrive at 8:00, showed up at 8:45.
Towards the end I wasn't sure if all my stuff would fit so I was prepared to order another truck, but the crew was able to get everything in, but it wasn't until I started unloading the truck in NC when I realized the lack of respect they had for my belongings.
I had a Rubbermaid deck box they put a pub patio table on top which crushed the box. Luckily after a few days the box went back to it's original shape. My husband's bureau was not so lucky. They had placed the bureau on it's side and piled a bunch of heavy items on top of it causing the wood to buckle and warp. I can no longer close three of the drawers on this bureau. My daughter's bureau was damage as well. It now has five different rub marks and dents on the bureau because it wasn't wrapped properly. Another piece of furniture that was damaged was a couch table; leaving that with two rub marks and dents.
When I emailed Above and Beyond to file a claim this is what I was told:
"Mike the owner was the lead on the job. My understanding is that you had self-packed all of the boxes, leaving only the bulky furniture items to load. This makes it hard to pack efficiently, as boxes are normally used to fill gaps and tighten up the bulkier items. Mike expressed to me they had run out of pads for wrapping items and they had tried to use "blankets" but were given sheets as supplements. Unfortunately we are not liable for items that are loaded onto trucks we do not own and are not driving. I'm sorry but there is nothing we can do to help given the situation."
May I point out when I unloaded the truck in NC I found a pile of blankets (not sheets) that were placed in between some items not being used. I'd also like to point out they had a bunch of packing blankets with them in the truck they used as transportation. If they needed more blankets then why wasn't I offered to purchase another dozen or so that were needed?
I would not recommend using this company. They have no respect for you as a customer nor do they have respect for your belongings.
Seems reading the other reviews that Mike puts the blame on the customers and not himself or his crew.