I was quoted at $21.xx / 100 lb over the phone to send my engine and transmission to north California, thought to myself , great I hire a tow truck and take my palette to the Post rd location, this is where the whole experience turned into a nightmare. Customer service is non existent, they talk to you like you won't talk to a dog, after measuring my unit and filling out shipping information came my $600.00 plus bill against the $100 and smtg they quoted over the phone.
Once questioning the quote came the hiding of all employees inside the offices, when finally one came up admitting he gave me the wrong quote over the phone, saying he made a mistake and quoted me like I have an account. I said no problem, lets sign me up , answer: Not possible in a short amount of time.
I paid for the tow truck wasted two hours of my time, to be treated like a fool because they made a mistake. I contacted customer service when the employees on site informed me , there is no manager on location. The customer service representative at headquarters asked to talk to the person who gave me the quote over the phone, when I asked the gent, he pointed his finger at me and said wait, than walked away. Noticeable irritated , that I called customer service, he now than headed into the office trying to contact the company himself, once on the phone, he explained with erratic motions, visibly so pissed off his head almost popped off his neck.
Once he went through his theatrical explanation came back to me and said there is nothing we can do for you absolutely visibly happy about the results. So I was left with no choice, but to have the tow truck take my shipment back to where we picked it up from.
I used them before, but after this experience I will never use them again, and I would strongly suggest you don't use them either. Horrible service, scammer price, and literally you can feel threatened.