Reviews of U-Haul Moving & Storage of Missoula (Moving Company)

John McFarland

We had a hitch installed on our van here. We have rented multiple trucks from this location. Helpful. Good value.

Brad Naylor

I almost did not use Strand location due the stupid a... Yelp scores. Scott, Decota and Byron were not only curtious but helpful in process. I would highly recommend you give them your business. BN

Richard Corcoran

THE LAST $4000 UHAUL WILL EVER GET FROM ME! . HORRIBLE CUSTOMER SERVICE FROM GENERAL MANAGER ! HORRIBLE CARE FOR CUSTOMER SATISFACTION! WILL DRIVE ACROSS TOWN BEFORE EVER GOING TO THIS UHAUL LOCATION BECAUSE OF LACK OF CUSTOMER SERVICE AND CUSTOMER CARE ! COMPLETE UNPROFESSIONAL PLACE OF BUSINESS THAT LAUGHS AT CUSTOMERS REQUESTS AND CONCERNS DEALING WITH CUSTOMERS PROPERTY !

Bob Campbell

Rented a 24 foot truck, to go 2247 miles. A/C broke after 300 miles. Poor maintenece of equipemnt, apparently!

Benjamin Nuttall

Great service

Usman Mirza

Does not explain the charges and expense goes above budget because of hidden charges. Never renting from this location or uhaul at all. Budget gets my business.

maukaranch

Owner is an a$$hole

Haley Cohen

Stopped in to rent a trailer and get a ball for my hitch. The set up is a little confusing but they did a good job. The guy who helped us was new and took a little extra time with the computer but was very kind.

Eryn Stoddard

Two employees in the lobby neither one greeted me or my s/o when we came in. Employee backed the truck into the awning when pulling our truck out for us. Charged me for 2 dollies when I wanted ZERO. I had to talk to a store manager to "protest my charges," waited two days for a call so I decided to call myself. When explaining to the employee who answered the phone he rudely interjected that the manager was "out of town and just got back." Store manager was rude and did not care about the fact I was mischarged and didn't seem to have any desire to want to help. Never renting from this location again.

Cassandra k

We had issues with our uhaul trailer on our cross country trip. The folks at the strand uhaul were super helpful and attentive at assisting us and making sure we were good to continue on our adventure. When we switched out trailers my wife forgot her wedding dress, which they fedexed very kindly to us. Thank you guys!

Fruitloopdingus Dingus

Kind of a nightmare to find. The service was less than steller, in fact the manager was rude!

Ciara Stout Zabolotney

I called them to ask what the cost was for getting an extra day. The guy told me that if I booked it with him right then he would give me an extra day. I told him I was unable to book it at that moment and he HUNG UP on me!!!!!!!! Didn't even give me the price of getting an extra day. I'm very unimpressed. I called to speak to a manager and they were supposed to call me back and they never did. Very bad experience. I hope that's unusual for this office because I don't like to give poor ratings. And I wouldn't have given them such a rating if the manager had actually called me back. Leaves a poor taste in my mouth. We'll be going with Budget Trucks.

bigdaddy klobb

The whole staff is amazing. Ive used uhaul many times and they are so conscientous and attentive to their customers. Keither, Scott, Dakota, Boyd... honestly all of the people ive interacted with at this location have gone above and beyond and really make this necessary step in moving so much easier.

Dustin Stratton

Called in to order a truck, got it all reserved for 24 hours rental , drove down to pick it u . Turns out the lady on the phone lied it had been rented for the same day I rented it . They didnt even try to offer another truck or anything

John Litvinenko

Great service

Laura Haidet

DO NOT ever purchase your hitch from uhaul and their wiring kit and have them install it. My boyfriend and I did this and it worked fine for towing the uhaul trailer, but a few months later we bought a little RV and it blew the tail lights in our car, which was really dangerous until we finally figured out they were out. We had purchased the warranty for the wiring but after talking to a very unhelpful uhaul person on the 1-800 line we learned that only certain locations can provide service, and the nearest one to us was 4 hours away. Without a choice we had to pay hundreds to have our car lights resorted and get an entirely new wiring kit installed. Our trusted mechanic said that whoever installed the wiring did a really crappy job and that was the cause of all of the issues (some googling of our problems also revealed many other complaints about uhaul). It also wrecked the lights on our trailer, which cost us another hundred or so plus a ton of time to fix. So long story short save yourself a ton of money and hassle up front and pay slightly more for a real mechanic to install the wiring when you buy a hitch.

Virginia Ervin

Horrible!!! They never answer the phone, I have called 3 times a day for the past 4 days and Noone has ever answered the phone. I drive to the location and they closed 20 minutes earlier than they are supposed to.

Juan Valdez

This uhaul on strand absolutely sucks

ThreeOaksPete

Professional, attentive and courteous service. All needs were met!

Riley Nickell

We had a strap break on one of our dolly's and they replaced it no-questions-asked. It was perfect

Danielle Plainfeather

These folks are always friendly and helpful. I have stored with them for 2 years and they are understanding when I'm a little late for payment. They let us borrow rollers to move a piano and the guy helped get it off the truck. No charge.

Justin Harrison

Need a massive vehicle? BAM!!!

Al GoNow

Great good awesome

Davey Brown

Helpful staff!

Corbet Sandvick

Very little parking at the storage units for Uhaul trucks to load and unload. Storage unit had birds and rats.