Reviews of U-Haul Moving & Storage of Great Falls West (Moving Company)

Tj Janeiro Jackson

All your moving needs. Open everyday.

Dawn Woods

Owner called me I told him we were keeping the uhaul an extra day he said he had it rented out already and needed it by 3 pm we unloaded into the yard to be respectful to the people renting it out we arrived at 1 pm ( it was due at 9 am) to be told he was going to charge us the extra day anyways because we were late. Never again will I go there this is the 2nd time we have had horrible customer service. I called uhual to make a complaint I better get my money back I was so tempted to take the keys and go park it at Walmart till tomorrow am!!!! It was a 2 hr drive to drop it off!!!! Won't be using uhual again unless the dm makes this right!!! We were delayed due to the

Bill Daniels

We always get a good deal, and everyone we've ever dealt with has been super! They make moving so much easier... Thanks!

Rita Ruiz

Polite courteous employees

Ken Hanks

Knowledgeable staff, friendly

Felecia Kersey

Wow... Well my old review is gone some how. And since reading the reviews tells me this place has not changed allow me to tell you my story again. Gladly... If I could give ZERO stars or LESS I would. Three or so years ago Alex and I got quotes for renting a car dolly to pull my Soul behind our truck. Two weeks later the price more than doubled. I can understand hollidays, summer time, or weekends. But, it was neither and there's no reason for a double. We had no choice as it was the night before the move but to pay the bill. We couldn't keep our bank account as the bank we used doesn't exist in Florida (least not at the time). So, they asked for a cash deposit that we were told we could get back in Florida. So again the price went up. The person who hooked up the dolly smelled like a brewery exploded. Whiskey easily. Slurred words blah, blah, blah. When we got home and returned the dolly the location couldn't give us our exorbitant deposit back because the drunk man never put the money on the receipt. (Ok the receipt thing is on us.) But, then when they undid the dolly the clerk at the Florida location realized we were lucky the dolly and MY CAR didn't fly off on the way home. The drunken jerk didnt properly hook up the dolly. Later we called this location and they wrote us off and told us to call customer complaint line. Lucky for them we got no where with them either. So, please... Take it from me! Don't! If you do, make sure they are not drunk and make sure you check the receipt and everything else. And, it might not hurt to stop at a Uhaul on the way and double check how securely set you are.

Richard Hummel

Had an owner tag on. He was impatient rude and got my reservation wrong. A day later than I told him. If it had only been once.. I'd not write a review. But this was the third time. It's a shame it's the only out fit in great falls.

Robbie Regennitter

Great service

Jesse Mounts

Service was okay. It seemed like they expected us to do the service part of customer service. If you need to move drop by here and pickup all your supplies in one spot!

masterDecats

Slowest sales associates around. Insanely understaffed. Frustrated associates.

-Čìtã- Racine

Nice place

Gene Jefferies

We reserved UBoxes days in advance of our cross country move. The day of the move, the employee (the same one who reserved the boxes for us days earlier) told us that due to understaffing we could not have our UBoxes. He said it was his manager's fault. Our calls to corporate and management resulted in...almost nothing. We got a refund on the moving truck we rented. As for the stress and inconvenience, we got to enjoy that for free.

Sharon Sherman

Clifton helped us through the whole rental process. He was extremely courteous, helpful, friendly & personable. Although he is a new employee he made sure to ask the right questions & was able to effectively communicate with both staff & the customer, me. Clifton went above & beyond to make sure our experience was great. I highly reccomend renting from this location, Clifton is your guy!

Jennifer Peterson

I actually thought everyone was really nice and helped me to move my stuff from California to Montana unfortunately if you go into your next billing cycle for the next month they will charge you and will not give you any refund after only using it for a couple of days. This company only cares about making the money!!! They charged me aver 2,000 to move but cannot refund a small amount for the monthly rent for two u haul boxes. Ridiculous!

Dallin Wilson

Very rude bunch of people- bad mouthing customers, other dealerships, making it seem like it's my fault they're so busy and it's such an inconvenience that I needed an extra day. Very unprofessional!

Judy Biegel

I was having trouble finding anyone in town to look at my factory trailer brakes and Mike at UHaul west thoroughly checked everything out and diagnosed the issue! He was very nice and professional!! I love it when people like him remind me that customer service is still real , thank you Mike

Katie Logan

Their motto is "moving made easier," but everything about our experience was difficult and poorly managed. The service here is always extremely slow.

Flint Lachenmeier

Truck was known to be broke when it was rented to me. I found out when I stepped on the gas and "squeeled" into traffic. I know it squeeled when returned, when driven to be parked by the location and when driven back to be given to me as it was a bad pulley and main belt, not something that just occurs instantly out of nowhere and the mechanic agreed. Returning the vehicle after driving around the block I was told the broken truck was now my problem as I had rented it and had to wait for it to be fixed by roadside service. Seriously! I was provided no help in finding a different truck so sat there in the location parking lot for 4 hours while the mechanic fixed my truck. Renter beware!

Hucklebury Flynn

This store ia awful, do not go here the manager has no customer service skills whatsoever. My brother in law had his car break down saturday afternoon in glacier national park, and so he ordered a car dolly from this location, which has a 24 pick up supposedly. After a 3 hour drive, we got to the store at just before 8 pm. The door to the store was unlocked as well as as the open sign was still on, yet despite this and our showing the manager that we had an order confirmation, he refused our service and said for all he knew we were there to rob him. And on top of that, we watched him refuse to help two other customers and treach them as poorly as he did us. I hooe this guy gets fired for his complete lack of customer service. If you need uhaul equipment this is not the place to go

Lajuna Taylor

Employees were not very helpful and it took a very long time to reserve, pick up and drop off. The truck I rented for 1 day was drove about 8 miles and they spent over 30 minutes inspecting it.

Andrew Cornett

I've had a couple negative experiences with this location. First, they refused to rent me a car-hauler to haul a small Honda Civic with a Toyota Tacoma, which I have done before with Uhaul equipment easily. They claim that my truck can't handle the weight. I think I know what my truck's hauling capacity is, better than a Uhaul employee. Then, when I needed to rent a 26' truck to move, they confirmed my reservation, then called back to tell me the truck was actually an hour away. In a city of 60k people, there isn't a 26' truck in the whole city? Give me a break and get your ducks in a row. I have always been treated rudely by the staff here, especially the owner. Glad I'm moving out of this place.

Kaitlyn Titel

I was able to return my truck when I first moved here with ease, hassle free, but that was a year ago, and now it seems as if they may be a bit understaffed. Other than waiting for 15 minutes to speak to someone, it's not a bad place.

Cody Mallory

Exactly what your expect from a uhaul store. Rent trucks. Get boxes.

Admiral nilla

Love the staff, they were awesome.

Gerrit Te Selle

Dropped off a 6x12 trailer and they made it fast and easy.

David Patterson

Needed a hitch installed on a Ranger. The old hitch was welded on and These guys made it happen even though it wasn’t an easy task. I also had to rent a pick up truck from the same location. Nothing but good things to say about the customer service and the way I was treated.

Jack Coats

They did a good job for us. Quick, convnient, equipment available and in good shape.

Julene Knaff

Great customer service

Travis Feltz

Rude needed car dolly needed useless information just fr a price on it going to rent one instead

John Mercer

Very responsive. Even helped me to jump-start my car when the battery died. Brad was exceptionally helpful.

Samantha Cartwright

The employees are rude. We rented a uhaul until 630pm and they called and told us they needed it back by 6pm because they had other people waiting for the uhaul we have, and they told us to hurry up. That's bad business when we rented it until 630. And there was an employee walking around smoking a cigarette, overall the staff was unprofessional and not a good experience. It sucks that this is the only uhaul in town.

Andrew Diaz

Horrible service and very rude employees

Morris Jessop

Where to start...we used it because we had 1month of free storage with our move. Unfortunately the storage unit is located some distance behind a locked small door with no way to pull right up to it. Storage here is EXPENSIVE, like almost 150 bucks monthly. No lighting in the actual storage unit so enjoy stacking and loading in the dark. To top it off, we had a rat trap in our unit. When we came to pick up our stuff later, chew marks and rodent droppings in our stuff. If looking in GF, go elsewhere.

Daniel Martinez

Worst customer service ever

Joshua Kaululaau

I will never rent from them. Their people are rude and disrespectful.

Jessica Bell

Bryan V. Was cool. Thanks!

Joe R

Stay away from this Uhaul! I called for a price quote on a car dolly. The gentleman started by asking me my name, address and phone number. I gave him my first name as a kind gesture and he proceeds to ask me for all the additional personal info. I reminded him that I was calling for a quote not a booking. He threw a fit over the phone with a bad attitude. I asked him if it’s their company policy to ask the customer all this information for a quote. He became angry with me when I asked him this question. I said, “look I’m just calling for a simple quote, I really don’t think it’s Uhaul’s procedure to ask me for all my personal information. May I please speak to your Manager. He responds by saying, “the rental is $300.00 and please hold”. He placed me on hold for 20 minutes at which time a gentleman picked up the phone claiming to be the manager. He too proceeds to give me a bad attitude. It’s very clear to me that the employee was just working in an environment created by his team leader and neither one of them care. I then searched online for a quote using the same dates and car dolly one way to to Las Vegas and the quote was $120.00. This place is a scam!!

Daniel Hedrick

I dropped off an out-of-state Uhaul truck here, and had them install a hitch on my vehicle. Both times they were friendly, helpful, and they got the job done.

Trey H

Answer the PHONE!