Reviews of U-Haul Moving & Storage of Evergreen (Moving Company)

Brit Gagne

When the previous renter didn't bring back the size we reserved and there weren't more available, they did the right thing and gave us the next size up at no additional cost. Everything else went smoothly, exactly as expected.

Mark Loween

Great service and just a good place to rent trucks and trailers.

Cliff Tucker

I can guarantee you two things if you rent a storage unit from this U-Haul: mouse urine and feces, and lots of it! Mind you this was not one of their outdoor units, but instead their indoor, high priced, temperature controlled units. We had several units there, and recently unloaded them. We stopped counting the mice after the fifth one, and most if not all of our furniture had mouse urine and feces on and in it, not to mention the nests we found in several boxes. When we showed the employees they said yeah they knew they had mice but couldn't get in to set traps because units are locked. Huh, storage units were locked, who could have possibly seen that coming? Maybe a phone call stating there is a mice problem and could we come down to let them in? Nope, that would require them giving a darn about their customers or their belongings. To summarize, if you want loads of mouse urine and feces, U-Haul in Kalispell/Evergreen is the place for you!

Richard Chelson

Nice place to do business with

Hope R

Good

MARK VARGAS

They are also a great place to get propane, they are prompt and very professional with the attitude of making the customer happy!

Karen Bennett

I rented a ubox in Oregon and it was delivered here. Zack, the manager was great. He was courteous, extremely helpful and accommodating. He thanked me for my business on every occasion we interacted and made my move easy. I highly recommend this uhaul location!

Hannah Alexander

Great service

Renee Pribyl

Great return service. Manager Zack was very helpful in the process. Would highly recommend

Becca Felde

I have had over ten issues with this location about billing, access, my storage unit and renting a car. I have currently called three times to fix the same issue; they are billing me for a storge unit I emptied weeks and weeks ago in addition to billing me more than once a month and adding additional false charges. I still have not been refunded, to my knowledge this is still not resolved. The employees here are grossly incompetent and can’t seem to get even the basics of their job right. Additionally the customer service is to be desired. I have been mouthed off to by two employees. Also EVERY call I have made to them requires them to get a manager to fix the issue. Are these people even trained? Do they do anything? I would give zero stars if I could. This place is a joke.

Sosah

Screwing the locals 1 tow at a time, why do we have to rent a minimum of 24 hours in town?

Megan Wilke

I've used this business a dozen times and Zack has always been very helpful. This is the best Uhaul in Kalispell.

Patrick Farrington

After turning in our rental, My wife asked about billing details, sense we had used 2 different CC and had a extra day of truck rental. Along with returning unused boxes. After a lecture from employee Zach Havens on U-Haul SOP, I started to express my thoughts, he interrupted and called me a "Dick", then he repeated the speech and told us we were wrong! Angered and stunned, We left. After returned home and reviewing our account, we were charge full price on both CC's for the rental! I guess his excellent customer service training equaled his understanding of U-Haul's billing practices ! I have never been so insulted. The unprofessionalism and rudeness of the employees conduct was uncalled for. This cant possible be acceptable to U-Haul or in any business. I have terminated employee's for such conduct In my business !! I hope U-Haul will take the appropriate disciplinary action. Such verbal abuse of a customer is never acceptable !!!

Michael Avallone

What an experience this has been. First boughy those worthless moving straps for $20. Next was sold premium insurance that did not include roadside assistance. $28 Renatl fee: $20 Winch out service sine the above insurance did not cover it. $85 Due to the above additional cost i was compt a day as my intown mobe of 15 miles had now been an all day and night afffair. However after looking at my bank statement i notices that i was charged over $120 in error on top of the above expenses mentioned above. After a few days of calling i have only been refunded $60 with zero follow up from either the GM (Zack) or his assistant . Worst experience i think any could ever have . I will be following up today for the remainder of my stolen money.

Cadens Mommie

BUYER BEWARE!!!!!!! Absolutely terrible we were quoted $275 for a trailer rental and made the reservation over the phone. Called back less than five minutes later and they said the manager, ZACK said he ‘made a mista and it was actually going to be $1200’!!! OVER A $900 DISCREPANCY! They absolutely bold faced refused to honor their quote and didn’t offer any type of discounts or appology, and didn’t take responsibility for the mistake. Zack even stated that if he completed the reservation and took our payment his name would be on it and he didn’t want to ‘get in trouble’ for having it go through at the rate he quoted us. Wow dude way to own your mistake. We will never give our business to them again and discourage all of our friends and family from ever using them as well. This place is going downhill fast. In a small town you can not afford to treat customers poorly and expect to remain in business. Word travels fast and customers shouldn’t pay for mistakes made by their employees. Disgusting, unethical business practices.

Patricia Schleusner

I was very, very pleased with the service, suggestions, and courtesy of Zach and his team as I rented a trailer to transport some furniture from Polson. Thanks so much everyone! You made everything easy.

Joe Anderews-Peterson

Best customer service I have ever experienced from a rental company. The staff was knowledgeable and helped me prep my own vehicle so I could rent the equipment I needed. Their worker, Travis, was the guy who helped me out the most and really went above and beyond. Certainly will be going back!

K R

Blocks the one light to get to the gas station on the opposite side of their lot. Pretty rude.

Jennifer Besel

I was just in there to make a purchase and No one even acknowledge that I was standing at the counter with my stuff.There were 2 workers just standing there talking to another customer. At least they could of said they would be with me soon but instead they ignored me. So after 10 minutes I left and I will make my purchase elsewhere.

Nick Dolgikh

Zach is the best manager I have ever dealt with. He is compassionate, caring and accommodating, his boss is also top notch. This is a well run branch of U-Haul, I am very impressed. They helped my sick girlfriend who has environmental sensitivities (MCS & Bio-Toxin illness) with renting the right van that would not trigger an autoimmune reaction. They were patient with her needs and kind through the process. I am not sure why this branch would have any negative reviews on Google, but I can tell you they are unwarranted. Thank you so much U-Haul team members!

Travis LaVanway

Amazing and helpful staff, great prices as well.

Mindy Bristow

I think these guys are rude. And perverted won't ever come back.

Candace

I have gotten good service here in the past but the place is being turned into a mega storage place not quite up and running yet..delays..and disorganized staff.

Mike Davis

Wow. Great service .I didn't get the lady's name but she went above and beyond!!

Jason Robertson

Good people right here. Been doing a lot of business with them and would recommend them hands down.

Steven Michaud

Zach the manager is really great to work with.

Mike Barnes

This location has one of the few stop lights onto the main street. Tonight at closing, they actually blocked our access to the light because we were coming through their lot to get to it. Normally, I would understand if they'd asked nicely for us to respect their lot, but instead the attendant blocked us off with a truck and was rude and surly about it. Not surprised to see other complaints about the service.

Sam Cummins

I received 1 month free storage after a truck rental, used for maybe 3-4 days and then completely moved out and Co firmed with the manager... a month later I am receiving past due rent notices for a unit I DO NOT OCCUPY. No response on the phone, no reply to emails. I’m no longer located in the Flathead Valley and cannot visit the location in person. I wish I could rate this location higher but this has ruined my experience with Uhaul of evergreen.

Elona Khachaturova

Everyone is very helpful and goes above and beyond! The manager is outstanding!! I have dropped of uhaul, rented storage spaces, and picked up uhauls. I would definitely come here first for all your moving and storage needs :)

Sam Newton

Be very aware renting from them. I even paid extra for insurance and when the trailer broke down halfway to my destination, they are telling me it's my fault for not shutting the door properly. I got $60 off what was a worthless rental. This business does not honor its products and charges the customer for a defective product.

Ty Walsh

Great experience. New to the area, Kimmy, the GM, was patient and walked me through the entire return process. Prices were fair and location easy to access.

Elisa Brooks

Absolutely AMAZING experience!! These guys were more than helpful and made it easy!! HIGHLY recommend this one!

Derrick Mitchell

One of the best customer service experiences I’ve ever had. I am also extremely impressed with how clean the units are, the climate control, being able to pull a truck and trailer into the building so you’re out of the weather during loading/unloading, and the extra levels of security on each unit. We ended up getting two units so we could store seasonal things like skis and bikes, as well as some of our furniture while we move to a new home and get settled. We also have a ton of books and paperwork and it’s a relief knowing they’ll be safely stored without being damaged like we’ve experienced in other outdoor storage units.

Kevin Wayne

Good overall.

Jen Mitchell

Absolutely love this place! We’ve had things in several different storage centers in the last five years and this one is by far the cleanest and most secure.

Aaron Losing

The gentleman had no idea where he was. When I asked for directions, he was in outer space!!! When you call a place of business, they should know skittle history of where there at.

Matt Cox

Zach was polite and made sure I was out on time even though a busier than normal morning had delayed their start on installing my hitch.

George Chisolm

Great place.