Reviews of U-Haul Moving & Storage of Bozeman (Moving Company)

Kelley Hudson

This is by far the WORST experience at U-Haul I have ever had. First, I tried ordering a 5th wheel hitch from a dealership but they ordered the wrong one so I went to UHaul. They said they could overnight it since I needed it by the weekend, but it cost over $200. I went in at 7a.m the day after it arrived and was told the job world take 4 hours. I ran some errands and waited until 11 then came back. I was then asked "oh, didn't anyone call you?" I said no and was then told that all the parts had not come in. No one bothered to call me, Chad was the one who was supposed to do the job. I got a bunch of excuses about how busy they were. I was then told the other part would be in by 10:30 the next day (Friday before my weekend trip). I finally got a hold of them at 11 a.m. and AGAIN Chad did bother to call me. The part had arrived an hour earlier at 10 a.m!! I dropped my truck off again then called at 3 to check on it and was told by someone that it would be ready in half an hour. I got there at 3:30 and spoke to Clayton and he told me it would be at least another hour! Whoever I spoke to on the phone didn't even check so I drove 12 miles for nothing when I could have stayed home for that time and been getting ready for my trip. Chad is by far the worst, he has an attitude and doesn't have any empathy. On a positive note, I dealt with Clayton and he was very apologetic and got the job done and they gave me a discount on the shipping charges.

Jay Campbell

They seemed understaffed and I waited around 20 minutes for service. Lots of incidental charges, so don't expect to pay close to the price on the side of the van. Otherwise the rental went without issue.

Maria Keefe

My boyfriend and I moved from New York to Montana about a two weeks ago. We had originally planned on just taking our car, but we had too much stuff and ended up having to get a trailer from Albany, NY. After driving across the country over the course of 5 days, we needed to find a place to store our stuff after giving back the U-Haul so we could find an apartment. When we checked with this U-Haul location, there was one storage unit left, which they gave to us free for a month with our trailer rental. Chad was awesome, and got us the keys to the storage locker within ten minutes. In an hour and a half, we had our stuff unloaded and the U-Haul returned. He even offered to keep an ear out for apartments for rent for us. Everyone was very friendly and helpful. I would definitely recommend using this location for renting a U-Haul.

Mike Hume

Type of service will be based on who is working that day. We have used them 11 times. We have had from the best to the worst service. Worst service is normally very worst and the rudeness that comes after they screw up is unbelievable.

Nick Esp

The manager here, who's name is prominently displayed all over the place is not only very rude to his staff but customers as well. The employee turnover rate here must be very high the way that he treats his employees. I wouldn't patronize this business if there was another u-haul place in town. This rating isn't a reflection on u-haul as a company, just this particular store and it's so called management.

Michael Lohman

Had a tow-hitch installed. It was a fairly easy procedure is what they told me but when one lacks tools and space it's a bit more difficult. Regardless, the tow-hitch could be had for about $85 (online) but most were cheap and did not come with a good dongle for the trailer wiring. The installation with a lifetime warranty and was very reasonably priced in the end. I was recommended to U-Haul by numerous folks and have not regretted it since. Great job guys!

Stephen Spink

Very nice people here.

malgorzata palenica

unloading 7 pallets as a partial & took them 2.5 hrs. scheduled at 9am. driver wasted his hrs & had to wait till next day as didn't make it for the other delivery. Won't go there anymore

Ron Hayes

They got us checked in and on the road promptly.

Aaron Moore

I can't say enough about the service received from GM Sara Martin. I had issues with the wiring of my camper Thursday before Memorial Day weekend. She provided great service, was super friendly, and installed the correct adapter herself. A great asset to this location!

Jon Apitz

Helpful and courteous, not a bad place to pick up for long hauls

Drew Johnson

I made an appointment to have a hitch installed. The day before the appointment, I was asked if I could move the appointment back 3 days. I agreed. When I brought it in, they told me I could wait because it would be pretty quick -- "less than an hour." It actually took almost 3 hours. They have terrible customer service and clearly don't appreciate the business.

Craig Harne

So I have two uhaul horror stories one involves this location one involves a different location. The one involving this location is this, two days before my wedding I went in to reserve a trailer so that on the day of our wedding we could put all the rental chairs etc. in it at the end of the reception. They associate at the counter took all my information including my credit card number and made the reservation. On the morning of the wedding when my best and I arrived to pick up the trailer we were informed that I had no reservation and the best that they could do was rent me a smaller trailer at full price. Knowing that there was no way that all of the rental equipment would fit in a smaller trailer my best man started call around to other uhaul locations. In the mean time another associate noticed what was going on and called someone who could find us another trailer. Well he did find a trailer, and I am very thankful, but in order to get the trailer my best man and I ended stealing the trailer from another uhaul location. So the second story is this, the week after my wedding my new wife and I moved to Seattle. This time we rented from a different uhaul store in Bozeman and you can find that review on their page.

Eri M

We put in a reservation from this location a week ago and were just called today (the day before we move) to let us know that they don't have the truck we reserved. Now my Fiance is having to drive to Helena to pick up a truck with out being offered any discount or apology other than them covering the mileage and extra day on the truck. Seriously? No discount? If you won't have time to drive across the state to pick up your truck in the middle of your move then I suggest renting somewhere else if you can.

Steffan Anderson

I'm only familiar with their quality of installation and their warranty, and both are extremely disappointing. If you have a trailer harness lighting adaptor installed in your vehicle and it fails shortly after, they will tell you that "electronics fail" and that there is nothing to do about it.

Paul Churchill

You guys rock!

Bozeman Review

This location is really good. Very helpful and fairly laid back. Rented a trailer and my lights did not work. The tech spent time replaced a fuse at no charge and we were off. We have rented from this location multiple times, always the same. Inside you will find a good selection of moving items

Chris Newman

Amazing service and staff! I came in this location to buy a tow hitch/ball for my receiver and to rent a trailer. They had exactly what I needed (and more) and their staff, especially Chad, could not have been more helpful and courteous. I had the wrong information for what I thought my vehicle required, but Chad hooked up examples of different types of hitches to determine the correct one. When I purchased the wrong wiring harness (my fault), they figured out the correct one and even installed it for no charge. I would not hesitate to recommend this location for any of your towing/truck/moving needs.

Jamie Jette

I rented a 9ft cargo van to bring some household item up from Salt Lake City. The van was clean and amazingly comfortable for the 16 hour round trip. Being a timid driver I was surprised at how easy the van was to drive. I quickly learned to use the outside rear view mirrors to monitor traffic around me. And best of all, the van got great mileage, even when fully loaded. At the rental center itself, I received good advice and lots of support for using my van. I will definitely be using this U-haul center the next time I need to rent a truck.

Apes

Didn't have spaces big enough for is but had weekend hours which is nice.

barbara cruz

OMG i called to see how much it cost to fill our propane tank can you believe this $3.59 per gal unreal when everyone else is charging $1.73 to $1.99 WHAT A BUNCH OF CROOKS!!!

Heather Kearney

Jesse- Provided me with wonderful customer service. He even gave me a lead on housing. I have had the pleasure of his service for the past year or so and he has always gone above and beyond. H.

Jon Peterson

The staff here are great. They get you out the door and on to your move as quickly as possible.

Charlotte Eve

Would have taken what? 6 minutes to fill propane and pay at refill station. Nope! 3 employees one customer inside. Peace Out.

rachel nelson

While moving across the country I discovered that my lights on my trailer went out. I stopped in here to have them install a new connector to my car since it was obvious that one of the wires had frayed in half. The guy that installed it ended up frying my electrical in my car and my trailer. He refused to fix what he destroyed. Once he realized what he did he tossed my keys back at me and told me he didn't have time for this. Do not use this uhaul location!

Andrew Casey

I went in about 6-8 months ago to get a hitch and wiring harness installed on my Subaru. Since then the wiring harness has stopped working. I took it to my car audio specialist, whom has done excellent work for me in the past (all of which still works flawlessly) took apart the car and was horrified by the awful wiring job they did and how he wasn't surprised that it failed considering they used inappropriate connectors for an environment exposed to weather and how parts of the system were simply loosely hung from another wire with two loose zip ties, essentially letting this part bounce around in the back of my car. I then called asking about the crap install job and the person I spoke to said, "I have done thousands of these installs and letting the box hang wouldn't cause it to fail. It's an electrical system and they fail." I told the car audio rep this and he was appalled. There is no warranty on this install even though they did it in one of the most round about ways they could. I will be returning for them to fix this, but I will gladly take it to Sound Pro to get this installed properly for a cost then having them simply redo this hack job if they decide to charge me. I will not be returning here for other wiring installs later on. The hitch is fine, but the wiring is not. Go to a car audio professional.

Neely Kirsch

KUDOS(!!) U-HAUL FOR GREAT ON-LOCATION STAFF & AWESOME WEBSITE!! FIRST UP: THE GREAT STAFF (N. 7TH AVE., BOZEMAN, MT, LOCATION) ~~ I had occasion to interact with several members of the staff, and, all were very helpful. More important, though, was how friendly & cheerful each of them was! Quite a bonus when dealing with the work & stress of moving! NEXT UP: U-HAUL'S AWESOME WEBSITE ~~ I put off for a day, going online to download my rental docs. Tearing your place apart & stuffing it into boxes is, already, a 'downer', and I perceived that as just another dry & dreary chore. I expected to see only trucks, boxes, and all things 'move' related, thrown around with bundles of warnings, cautions, and pressure/scare tactics to purchase 'extras'. INSTEAD (!), I found some relief from stress surrounding me! Enough so that I took a pause to write this review. In addition to plenty of info ~ much that most wouldn't have thought about (did you know they offer 30-days free storage with your rental??) ~ I, also, found the treat of expanded, interesting & important, info about where I'm going. The whole look of the website is fresh & bright. It lightened burdens of the day! Check it out! Thank you, U-Haul, and, to each of you on staff at N. 7th! YOU MAKE MOVING SEEM CHEERFUL!

Dan Bows

Upon dealing with this Uhaul I will forevermore boycott all U-Haul locations. What happened was I called and reserved a van to use for 24 hours. I called at approximately 2:45 p.m. I made the reservation for 6. I showed up at about 7 and noticed they emailed me at 6:30 telling me I needed to call a number. So after I just got a 22 Mile ride from Livingston, Uhaul told me I was screwed for the night. I told them I hope I freeze to death and my mom sues every ounce out of them. I have had negative interactions at other locations but this just solidifies that they hire morons only.

Dan Wood

I've used Uhaul Bozeman on 7th and have always been treated well. Friendly and efficient staff.

Karine Bergeron

We were provided with a trailer that had an issue with the door. We noticed it only later in the day but thought that wasn't probably that bad of an issue if Uhaul let us leave with the trailer. We brought it back late at night the following day and the next morning they called us to say that we had damaged it and they would have to replace the entire door. They didn't believe us when we told them that we had nothing to do with it. Good thing we had insurance....but I still feel that it was not right to be accused of something we didn't do and that they didn't even try to consider the fact that one of their employee might not have done their job properly... so if you rent a trailer at this location, be on your guard...!

Adam Gaboury

Awesome dealing with thease guys helped with everything and made it a good experience I will use them again and recommend they where ever needed good job you guys and thank you for everything

Theresa Schrum

Friday at 5 PM and only one person working the desk with a line out the door. We'll be lucky to get out of here before they close.

Carol Van Dyken

great service, competent, knowlegable

Bill Chopp

Don’t do anything wrong. They will nickel and Dime you, and say to hell to customer satisfaction.

Jennifer Young

Very accommodating, helped us out when we were in a moving pinch!

meagan mccoy

Sarah M was amazing! She was incredibly helpful, even when they were very busy. Grateful for the easy and pleasant experience and highly recommend!

Sarah H

Terrible Service. Spent an absurd amount of money on ubox moving service. Store Manager actively mocked me while I was trying to figure out why my boxes weren't delivered in the expected method. Move arrived two weeks late. An awful experience. Won't be using their services again.

don garza

My expierence was terrible at this location I feel thoroughly ripped off I've been here several times and every time I think to my self why on earth do I come back to this place ... I can tell you this much Never will I use their services again in my life ... I'm even going to file a formal complaint ...

Rusty Squire

Good service, they even refill propane cans.

Jesse LeBlanc

i came in to get a car towing trailer and was told that i was not aloud to get the trailer... his reasoning was becouse to vehicle i wanted to tow had 4 wheel drive. apparently he had ruined a car by towing it on one of those trailers... witch is becouse hes an idiot that dosnt know how to tow... ive done towing like this before with no problems... but it didnt matter to him he wouldnt let me rent the trailer so i had to pay for a tow truck to do the same thing i was going to do... i spent about an hour in the store arguing with the manager... its not his business what im using the trailer for...

Sage Unsworth

Fast and helpful. Boxes.

Austin Coolidge

This place has everything you could want to move your personal gear. Sara is amazingly helpful, accommodating and went out of her way to help us with our move!

Ethan Hall

Great price for rentals. Cheaper than any rental car!

Amanda Williams

I went to this U-Haul to have a hitch installed two years ago. First, I scheduled the install for one in the afternoon, but the reservation agent made the appointment for 1am- so when I arrived they had no idea I was coming. They had time to do it and indicated the install would be about an hour. Four hours later I am mad and still waiting. Not once did anyone come out and volunteer any information about why this was taking so long. I asked a few times and they said my factory wiring harness was to blame and they were working on it. I asked if there was a discount for making me wait 3+ hours more than they indicated and the person responded that he wasn't going to charge me for the "extra labor"- that was my discount. Big surprise, the trailer lights didn't work correctly after the install. Having purchased the warranty, I came back to U-Haul and they fixed this. Three months later, the lights aren't working again. I come back to U-Haul and am informed that the warranty doesn't cover the lights (even though it did the first time). However, my boyfriend can hook it up for me, I just have to buy another $40 or $80 wiring harness. I am shocked the warranty doesn't extend to the wiring harness and do not appreciate being condescended to. I don't need my boyfriend to do something I am perfectly capable of. More to the point, U-Haul should honor their warranty. Don't waste your time at this location!

Andrew McHarg

A reservation is not a wait list, but that is what you apparently get when you reserve with them. I just had to eat $180 in hotel reservations and now I will probably need to drive for 12 hours straight to fix what should have not been a problem if they actually had a truck to back my reservation. I would use any other means to move yourself than uhaul if you have anything sort of time sensitive aspect of your move.

Alex Woodworth

Best service. So impressed! Sarah helped us and was some of the best customer service iv had. I would highly recommend her. We came in very stressed because we had ordered the wrong size truck with another company and now they were sold out. We rushed to uhaul expecting it to be a process and more expensive. She made it very easy and stress free! Thanks!

Robert Glover

I have rented from this Uhaul many times. Not only have I rented trucks, but also storage units. I have never had a problem, I have even had them make things right if a reservation fell through. They always left me satisfied and happy I came to this Uhaul.

Susan Hawn-smith

While traveling our hitch broke off our RV. Happened on the weekend prior to 4th of July...very busy time for everyone but Jess was able to fit us in his schedule - on 4th of July no less! Spencer was very professional and did an excellent job of installing the new hitch on our RV. Also, our thanks to Mary for helping us install our new electric tongue jack.

Laura Hanshaw

Worthless staff! First, got a storage unit and they told me it would auto pay monthly. I got a late fee because they lied about auto pay so that was a week long hassle to get a reply from the manager, saying she fixed it. Now, my unit is locked after they failed to square themselves away TWICE. I’m livid and never doing business with them again. Much cheaper and better places to store things around bozeman. DONT WASTE YOUR MONEY HERE