Reviews of Mallory Moving & Storage Inc (Moving Company)

Cat Me

I will be contacting the DOD and Department of the Army so that moves/pack outs NEVER GO like this for ANYONE.

Myra Garcia

We have been waiting all day for them to deliver our HHG it’s already 7pm there isn’t a number or email for us to contact anyone just horrible !

David Sun

Pushed out delivery of household goods till a week out. Cancelled because of "bad weather" in Rolla. Called an old friend in rolla. No ice on roads, just a bit cold. Atleast they are coming tomorrow. More to follow on quality of work

Don Payne

We had some initial issues with our shipment with an item that was missing. The GM traveled to MO from Texas and personally led the charge to find our missing item. I think he also made some changes in the local management. Word on the street is he has a military spouse managing things locally now. I think that is an awesome business move for a company that gets a lot of local business from the military. Mr 'JM' thank you for everything and personally delivering my item to my house.

Jon Denton

Unprofessional

Queen B

Reliable

Jeanrohalrealtor Rohal

They moved us February 8. Damaged piano. After a reminder call, they sent someone to fix. He didn’t bring proper tools but he tried. When I peeled tape off per his instructions, it didn’t hold. Turns out there’s a big chunk of wood missing from end panel. Texted. Called. Called again. Appointment missed cause his truck broke down. Planned for another day (today). No word. I texted. No response.

Tyler Wax

This company is made up of a bunch of great individuals that are here to help with your moving needs . Have had family use them to pack/move ,and haven't heard nothing but good things . So if your from the area this would be my first choice for my moving plans.

Candy Gales

Unprofessional and Lazy and on top of that the General manager Melissa was unprofessional and rude about the complaint I made. This company is one of the worst moves I had over the last 13 years. Never again

Becca Fritz5t

Absolutely wonderful! Packed my house up today, labeled boxes, wrapped everything, we very sweet to my children and my animals, cleaned up everything when they left. Did outstanding. Would recommend to ANYONE!

Heather Mertes

Most of them were friendly but still very unprofessional. They kept forgetting to put things in the truck. The skinny girl stole from us, only things missing were from rooms she packed alone and this was after we gave her things for her child. So many things were broken, stolen or left behind to be put in storage because they couldn't remember to put things on the truck. This was about a year ago so I hope by now the army has stopped using them.

Dena Rhynalds

The packers we had the first two days of our move were wonderful. Day three....packing took longer than anticipated which meant the people that were to load had to finish the packer's job....and then load. They did a terrible job. The truck was loaded terribly and they broke so many things. Book boxes stacked on top of the load. Mattress boxes just thrown in the back of the truck on top of each other and other things. The poor people unloading had an avalanche of furniture fall on their head.

Carie Ann Payne

UPDATE: 9 weeks after the initial delivery of our household goods, due to the diligence of a general manager from the parent company, our table was found in the warehouse and delivered to us today. I have bumped up the star rating from 1 to 4 because the search was never stopped, and our table was delivered within a day of finding it. We are very appreciative and thankful to have our treasured family heirloom back in our possession. If I could give zero stars, I would. We are a military family, and Mallory was contracted to take delivery of our household goods by Total Military Move, not by us. Our household goods move was jacked up from packing in Beaverton, OR to delivery in Plato, MO. On our delivery date, Mallory arrived at 3:00 PM with two employees, and by 5:30 PM, I had to move two of my privately owned vehicles into positions where the headlights could be utilized to light up the driveway and walkway for the safety of the now 4 employees tasked with delivering our household goods to us. Did I mention it was freezing? The temperatures after dark started dropping steadily from the low 40's to 25 degrees by the time the movers left our driveway after 10:00 PM. And to top it all off, they didn't have all of our shipment! Our antique dining room table is lost in their warehouse somewhere, and because of the slipshod paperwork done by the multitude of moving agencies and their employees, and our failure to finetooth comb said paperwork, Mallory Moving and Storage will get away with losing a priceless and irreplaceable part of our household. They did at least send two employees back to our home the following day to bring some additional items missed on day one and unpack/assemble or delivery, but they didn't arrive until after 11:30, so it was almost 7:00 PM before they were done. I do need to commend the 4 employees that busted their butts in the dark and frigid night to make the initial delivery in the poorest conditions. Mallory Moving and Storage is lucky to have people like them who will work in what I consider unsafe and hostile environments, with no company oversight or care for their conditions. In conclusion, Mallory Moving and Storage is poorly managed, poorly scheduled and if I was the DOD, I'd ask for my money back.

Jeremy Dunn

Do not use them. We had conformed delivery of our household goods and waited around a day for a truck that never arrived. No phone call or explanation whatsoever. They are unprofessional and untrustworthy. Insist on someone else.