Reviews of Mcconnell Brothers Transfer & Storage (Moving Company)

Shelby Nalepa

This is one of the worst, strangest interactions/experiences I’ve ever had with a company. First off, let me say this is in reference to McConnell’s service as a local delivery hub for Wayfair so we did not choose this business by choice. We ordered a loveseat and a sofa in the same transaction from Wayfair April 11. We get a notification that the loveseat arrived at McConnell’s warehouse April 19 and the sofa on April 22. I get emails saying that the loveseat is scheduled for delivery Friday April 26 and the sofa the following day. It lists the delivery manager’s number (I won’t mention their name) in the email to call and reschedule if those dates don’t work. The email also states that they are supposed to call you ahead of time but I never got a call. I decide to call them, first of all because we live on base and wanted to know if we needed to sponsor them on. I get no response so I finally text and ask if both can be delivered Friday as we were planning to go out of town Saturday. I figured that would be easier to deliver both at the same time anyway. At first he tells me they are unable to deliver tomorrow and tells me that picking them up myself is an option ha! I then remind him that the loveseat is scheduled for Friday so they have to come either way and he says “Oh” and that he will place both on the truck that evening. The next day we get the delivery. Loveseat is dropped off but no sofa. Delivery person says she is certain there was never a sofa on the truck. Says she will check with her boss. I text delivery manager again and ask about the sofa and he says he will check the truck when it gets back. This was Friday. No response. I call McConnell’s main line and they say they have nothing to do with Wayfair deliveries and that he is the only person that does and that they can’t help me. I check in Saturday as well and again Monday. We get nothing for FIVE days. No text, no call, no email. Nothing. I go ahead and call Wayfair and let them know what’s going on. Finally Tuesday, (today) comes around and the truth finally comes out. First he sends me an email that he is contacting Wayfair customer service to figure out how best to proceed. Still not disclosing what happened. I then text and inquire about picking up the sofa myself because he is still not responding to email or answering the phone. Finally he tells the truth. “We do not have the couch.” I ask him for details and he brushes it off and says I need to speak to Wayfair from this point on. Wayfair says the sofa is considered “lost in transit” at this point and issues a replacement and now we have to wait another three weeks. Never an apology, an explanation, nothing from delivery manager. If he could have just let us know Friday what was going on, we could have started the process of replacement with Wayfair sooner. I am still just in shock that a company could be so irresponsible and so easily lose track of a COUCH. And then not even own up to it or apologize to the customer. And leave us wondering what happened for five days. If you order any large items from Wayfair please be wary. The entire situation is very suspicious and unsettling. Not to mention we will have to deal with them again for the replacement sofa. Fingers crossed this one doesn’t get “lost” too. Please be careful with this company.

glynn duhon

Very effecient

Philip Bridges

We moved all our household goods using McConnell Brothers from Mississippi to Alabama, and we were very pleased from beginning to end. Bob came out and gave us a fixed-price estimate, along with suggestions to make the move as smooth as possible. Martha kept us informed of the moving date and times the truck would show up. John, the driver and main guy in charge of the move, did an outstanding job in packing and moving us out of our house in Mississippi and into our home in Alabama. They arrived on time and completed the move-in as promised. We highly recommend McConnell Brothers.

Paul Mueller

My military contacted move from Columbus to Abilene, TX, started out fine. Three guys showed up, packed up the things remaining in my apartments, disassembled my bed, and carried the rest of the furniture out intact. For this reason, I assumed most of my stuff would arrive assembled at the final location. When my stuff finally arrived at my new place, all of it was "containerized," disassembled and crammed into a crate which was obviously too small to fit all my stuff. While I understand that this is something the movers do to safe space during a small move, they did a very poor job disassembling the furniture and packing it in a way that would have prevented damage. I had pieces of broken furniture literally falling out of this crate as if they were trying to finish the job at the last minute and didn't even bother to pack it. The movers on the receiving end were shocked, and couldn't even offer to put the stuff back together because it was so damaged and disorganized. I lost half of the furniture that was moved my Mcconnell Bros, including a computer desk, a nightstand, and a dresser. In their defense, I did received the the other half of my furniture intact. However, I don't think a 50% success rate with moving furniture should be acceptable for a professional moving company. I could have dissembled and FedEx'd my furniture to myself one piece at a time, and it would have saved me more time and caused me less hassle than my move with Mcconnell Bros. If you are military and PCSing, I would recommend renting a UHaul and just doing the job yourself if the only other option is Mconnell Brothers Transportation and Storage.

Leigh Tucker

UPDATE** My delivery was delivered and the gentlemen who delivered it were great! They were on time, professional and nice to work with, especially Larry. I'm pleased this situation was resolved and ended on a positive note. I'm currently having a VERY NEGATIVE experience with this company regarding a delivery. They didn't have all the items to be delivered and said they could only deliver the entire order. They are now refusing to redeliver until late next week. It was their mistake and I had to pay someone to meet the delivery truck yesterday! I hope this company changes their attitude and that I am able to come back and change my review.!! #terriblecustomerservice #makeyourmistakesright #ijustwantmyfurniture

Jenny Harkness

Mcconnell Brothers moved antique furniture and family heirlooms, including a set of dishes from Starkville, MS to Tacoma, WA. They did a wonderful job in all respects. They efficiently packed and moved the furniture into the truck in about 3 hours. They kept me informed of the location and progress of the truck in transit. They notified me when the movers were to arrive at my daughter's home. Upon arrival at my daughter's home. The movers unpacked the furniture and placed it where she wanted it. Everything arrived intact. Very professional company. I very much appreciated the work they did.

Kenny Mcgahey

Very professional help

lea montjoy

WOW...I guess we arent alone at the horror of this moving company calling people liars after they damage your valuables. You spend thousands of dollars with a “reputable” company to move your antiques into your new home and not only do they damage your furniture but also your new home and aren’t responsible. Can’t imagine how they can continue business thus way...go find another moving company who cares because Chad and his people do not!!!

Ml Rze

This move was one for the record books. The packers did a great job. Very efficient. The girls brought a guy with them that was lazy and careless. He packed my wedding dress in a box that was intended for dishes. The morning of my move Mr. Johnny pulled up in a truck that was too small for our home. He assured me he could get everything inside this truck. Well after 8 hours of trying to force everything in the truck he brought he admitted everything wouldn't fit and he would have to rent a uhaul. There was one problem... he was the only driver with a valid driver's license. He rented a truck and had no choice but to allow a non licensed driver drive the uhaul. The boys complained the entire time about the heat, their supervisor, the pay and Mr. McConnell. The day of deliver Mr. Johnny came with a new crew which happened to be a lot older. Our new home has hardwood flooring which they chipped and scratched while moving the furniture inside our house. We paid for assembly but they lost the crews to our furniture. At the time we didnt know there was an issue until we checked behind them and noticed everything was assembled incorrectly. They even hid our bed slats in the attic. Our crib cannot be converted because we are missing manufacture screws. I called the office that day and left Suzy R. A vm. She returned my call the next day directed me to file a claim within 9 months. I filed the claim for everything that was damaged and Mr. McConnell sends me less than $250 and denied liability on my floors. He will not return any emails or phone calls. I would not recommend this company for a personal move or government paid for move. If you are forced to use this company make sure you record what is going on because Mr. McConnell will not honor your claim in full. Document everything on the invoices yourself. Someone even forged a signature on the delivery documents which is all you have to rely on. DO NOT USE THIS COMPANY.

Marcus Martin

Great people

Lee Mitchell

Ordered from Wayfair and these guys were supposed to handle delivery. They got the furniture and scheduled a delivery. They didn't call or contact us, but decided to reschedule the delivery for a week later without consulting us. Then they didn't show up on that day either. Still waiting for them to contact us. Wayfair's customer service was just as surprised as we were. These guys SUCK

Janice Ballard

Movers damaged the door on the home we sold as we moved out. I sent multiple photos of the dents and scratches paint. Basically, I was called a liar when the owner said the damage looked like it had been done previously. It was a new door that had just been painted! One of my favorite lamps was broken to bits when I unpacked it, and worst of all, our expensive king mattress they stored for four months is lopsided now. If you use this company, be sure to buy the insurance. You'll need it.

Robert Jones

We have moved 7 times and this was the worst move we have ever had. This move was from Mississippi to Texas. Absolutely no communication between our estimator and moving folks. They did not send out enough people to move our household goods. I had to call and request additional workers. The driver in charge of the move was rude and totally indifferent to any of our input and concerns. He was more interested in what I was going to buy for lunch and the amount of his tip. They even tried to pull the moving truck (I am talking tractor trailer rig) in our driveway, luckily I was outside and stopped them as we had no rebar in the driveway only wire mesh. We had more damage in this move than in the previous 6 moves. Do yourself a favor and choose another mover.

Missy

My daughters safe "somehow" didn't get unloaded off the truck...Considering it was the last thing loaded and should of been the first thing unloaded...sounds a little shady of your drivers...sounds like they thought they would never miss a 6ft safe that had there life history in it...and they would not anwer the phone when my son in law tried to call them back and guess what....when they got back to where they needed to go....the safe was still on the truck...so yes this sounds like there were trying to steal this safe. This is a military family...a man that a severed this country for more than 20 years and this is how your employees treat him by trying to take a safe from his family. I would had them pulled over and the truck search but we had no idea which way they were going and they would not answer there phone...They should be arrested and you need to fire these three employees... So make sure to ask and tell them not to send this Mayflower mower to move you if you don't want your valuables stolen

Taylor Hiester

True professionals. We've heard so many nightmare stories about military moves and this was the exact opposite . Packers : Amy, Carla, Nicole ("The girls") and movers Bryant, Vincent and James were such an awesome group. Fun, conversational and expeditious workers. We can only hope that our moves start this well in the future .

Paul Montjoy

I am giving McConnell one star because it will not allow me to give anything less. I have used this company 5 times in the last 6 years and have been satisfied with them. However on our last move we had some damaged items and damage to our new home. After making a claim and being assured everything would be taken care of, nothing has been done. I received a letter today stating the that my entire claim has been denied and they consider the the matter closed. they will not return phone calls or emails. I am not sure if they have had a change in management but i would not recommend using them.