Reviews of Estes Express Lines (Moving Company)

peggy buffington

Great family run business and awesome employee's

DAVID LOMAX

As the Government Contracting Manager for our company, I deal with shipping and freight forwarders a good deal. Rarely is one really bad, most are as expected, but my experiences with Estes have always been above and beyond. The staff (at least at the Fenton MO terminal) have always been helpful, especially when the Government info is sketchy and incomplete. Brenda and Melanie have been outstanding.

Ron Yearian

California distribution did not ship when they were supposed to, it got to fenton,mo. distribution center it also did not ship out on time. very poor service.

Thomas Godlewski

Nice people to do business with.

Mitch Ramirez

Fast service

Mosquito Nets USA

Excellent customer service representative, but the terminal left my LTL shipment in a closed trailer for at least 2 days and the impression I am getting is that they either forgot about the goods in the trailer or missed them and didn't know about them until I called to find out where the shipment was (it was supposed to be delivered today and is still 1200 miles away from my warehouse at this terminal in St. Louis) The customer service reps were great, but the dispatchers completely dropped the ball on my LTL shipment.

Donald B

Pay is nice

Rick l

I had a parking spot for a few days of home time

Donald Pomeroy

My work place

Ray Saunders

Jamie G. & Justinn N. were AWESOME they answered all my questions and supplied me with valuable info for my shipping needs !

Jason Arencibia

Unchoreographed circus act. Zero professionalism or safety training, give Estes the right away even if they're on the other side of the yard. Walk FAST!!! Careful what you rub against they spread fifth wheel grease on everything.

Hanif Merchant

HORRIBLE SERVICE WAS EXPECTING SEASONAL MERCHANDISE AND WAS SHOWING 12/04/2018 KEEP CALLING THEM FROM NYC TO DALLAS AND THEY SAY CALL PA AND THEN ST LOUIS NO ONE KNOWS WHERE ARE THESE GOODS.THEN FINALLY TELL ME TO FILE LOST CLAIM SINCE THEY CANNOT FIND IT.THESE WERE GOODS FROM OVERSEAS AND NOW CANNOT CATCH THE SEASON EVEN IF I REORDER AGAIN.VERY TERRIBLE CS AND STAFF. I WOULD NEVER USE OR RECOMMEND THIS COMPANY.

RMT

Just stopped in to pick up a empty trailer for a live load appt. Quick & easy.

Jonathan Bigbie

Nice people. No hassle dock pickup.

Stephen Chance

Rodney with Estes was very nice and helpful. The product arrived on time and without any damage. Thank guys!

Kylar Whitman Basketball

My item is sitting at the location 30 minutes from my home and has been for more than a week. Estes told the Home Depot representative that they are waiting for a full truck to deliver. Our project is being delayed by this company.

James Malone

I have had good experience with Estes. They have really done a good job of helping us with our freight. Their team has been very timely in their responses and they have done a really good job helping us ship large freight across the country. Michelle Adkins and Christopher Miller have been great to work with. The rates could always be better but that is the same with any carrier. Their customer service has been what continues to bring us back to using them.

julia dalman

If you are needing to ship a large order please think twice before using this company. Unfortunately I have had first hand experience with this company. Why hire a company to transport and deliver your items when they ask you to help them unload it? not once but twice.. The first time it was due to an inexperienced driver that said he had no way to unload the shipment not even a dollie so after complaining about the experience I was promised a driver who could get the job done and guess what? he said it was to heavy and he needed help to unload pipes. So very unprofessional.If you are going to be a delivery company you need the right materials to get the job done, and if its something the driver needs help with send another helper with him. Do not ask a disabled older person to do the work for you. That is why you get paid.. and quite a lot I must say..

Tod & Patty McDonald

Delivered a large item to a remote location. Professional mover, and a solid guy.

Tiny Eldridge

Trucking company will haul anything

Ted Leach

On time, damage free service

taylor kime

there all rude but the lady in the office she was nice every one else needed a attitude check

The Beat Kyngs

Racist company. Interviewed on the phone.liked my resume.set up an interview. The Terminal manager Came out the back with a smile and called my name.ONCE HE SAW I WAS BLACK THAT SMILE TURNED IMMEDIATELY TO A FROWN AND HE SAID “oh” as if he made a mistake and was hesitant to shake my hand. FROM THE TIME I SAT DOWN I IMMEDIATELY ALL OF A SUDDEN WAS NOT QUALIFIED FOR THE POSITION DUE TO EXPERIENCE..........You saw my detailed resume and now I’m not QUALIFIED?.THEN WHY SCHEDULE AN INTERVIEW?.does this make any sense to anybody else?

Susan Wryler

Absolutely Shameless company, Can usually manage themselves decently but after this last shipment I have placed, I can't even get them to pick it up within a week. Excuses after excuses with them. Might as well stick with R&L at this point.

Dawn Stewart

Spoke to Madeline when I called to check on our shipment coming into St Louis. She explained when it is expected to be in and made sure it was set to go with other location.

Adam Macklin

Good people

Keith Grottanelli

You won't find me dealing with anyone else

Kyle Furtado

BEST LTL CARRIER AROUND!!!!!!!!!!!

J James

Placed a large order and the person who called to set up the appointment to drop off my order was very knowledgeable and friendly she asked how my day was and if there was anything else she could do for me while on the phone with me. I will definitely use Estes again for my shipping needs.

Colleen McDonnell

every. single. time. that i fear for my, or another drivers life near a semi, it turns out to be one of Estes drivers.

Rob Waits

Miss managed outfit! Horrible company!

Louise Burrell

Today an Estes truck didn't think we were going fast enough (65 in a 60 mph zone) on I44 North in Oklahoma City, so he rode our bumper. He was so close that we could not see his front license tag. We were in a black Hyundai Elantra with our two grandsons in the back seat. When he realized we were trying to take a picture of how close he was he then went around us. I took pictures of him and your truck. My husband called your company with the tag# and trailer# but the person with whom he spoke with didn't seem too interested in your drivers actions. This gave us insight into your company and the quality of your drivers and how you feel about customer service. This would be the very last company I would use for anything!!!

Commercialvoice .

#1 WORST customer service I have experienced in years. 550# tool shipped from a company to our address. The shipper reached out to provide tracking as the shipment was late. Shipment arrive Monday 3/4. NEVER heard from Estes. We had to reach out to see why delivery was never scheduled. We were told SEVERAL conflicting stories as to why they dropped the ball. In the end, after being held responsible for the issue, their poor service their #1 goal is to ignore their internal issues, schedule a delivery, get you off phone and move on. That does NOT fix the problem. I would not trust Estes for ANY delivery much less anything of any value or importance. Look to another carrier!! This is our last dealing with this company. Rob Estes, President and CEO..ARE YOU LISTENING??? You president's letter says "We also want to know what you think"...yet you have a circle of incompetent people that intercept and cover up your poor service.

R M

Warning: I experienced an unreasonably long window for delivery with no flexibility and then late arrival, and condescending customer service from multiple representatives. I will not use another vendor that contracts with Estes to do their local freight delivery. If I could give them less, I would.

Jen Craig

Office people and leaders are rude

Andrea Grzemkowski

SOME OF THE WORST DRIVERS EVER! I just had 1 of there crappy drivers jump out into the hammer lane going west bound on the Oklahoma turn pike in front of us. LESS THAN 4' IN FRONT OF US! We were doing the speed limit & HE WAS NOT!!!!! I wish I remembered his truck number so I could post it here. But I was sooooo shook up worring about us slowing down, I just don't remember. it doesn't matter, I HAVE IT ON OUR DASH CAM & I'M SENDING IT TO HIS COMPANY!!!!!

Stephanie

Dumped 56 boxes on a pallet on the sidewalk and refused to bring them inside. He complained for 20 to 30 minutes about how the boxes fell off the pallet, how the pallet wouldn't fit through the door, etc. He seriously just stood there complaining, smoked a cigarette, and then just left the pallet there. Absolutely awful service and a terrible, rude attitude! I DO NOT RECOMMEND THIS COMPANY

Jamie Webster

Our order was shipped on 5/15/2018. Was supposed to arrive by 5/25/2015, but then it was going to arrive 5/29/2018. It was a lot of flooring so I was understanding. Then it was on it's way to us on that date, but they got 1/2 a mile from our house and couldn't make it due to trees on the side of the road. They didn't want to scratch their rented truck. Despite UPS trucks, Garbage trucks, semi's and even mobile homes using that road without issue. So we were again delayed until 6/1/2018, now that day is here and now it won't be until Monday. For a company that specializes in shipping, they have disappointed us at every turn. We didn't even choose them, Home Depot did. I can only hope Home Depot sees the service we have received. We will definitely let them know.

Custom Glass

Very pleasant driver. Awesome attitude and very helpful when unloading to store it in our warehouse.

Jerry Hicks

Great Job

Rob Wente

Great service. Would use again!

bbocook

Don't know anything about the place, but Google makes you say something to get the place off your list.

David Anderson

I encountered a very rude, pushy and slightly threatening Estes driver at Sysco on 3/29/19 @ 9:30am. He needs to relax, wait his turn. He's not the only one here today with an appointment. There's no need to be a jerk

Paul Wiederhold

Picked up my shipment quick & easy.

Skip MacMillan

Chris Pearson provides excellent service and attitude, great to work with!

Jimmy Self

I start work there next week!!!

Jeff Depillo

This job I have is from the hand of God.

Tyler B

Good prices on LTL, and fast delivery

Vincent McKenzie

If I could use negative stars i would. Worst customer service out of any LTL company I've ever worked with. Use FedEx or XPO they have great customer service and ship things when they say they will!!

Tania khan

Extremely disappointing, first the driver could not make it on the schedule day and then they are limited on their lift gate. So many excuses every time I am not sure what is going on with the shipment

Kel Coop

No worries when dealing with company!

Travis Collatz

Drop and hook no Hassle

Joann Vinson

The OKC Estes team has gone above and beyond for our company. We have been given excellent customer service from the office staff, dispatch, sales & drivers! Our favorite driver Lynn truly cares about their company and delivering the best service in the industry.

Nik Moon

I'll be using them more often. Very helpful.

Kristina Luking

I was on highway 270 by Richardson road exit. Arnold ,Mo. One of your drivers was weaving all over ,in and out of lanes. This went on until we got to the exit he got off of that leads towards the telegraph road exit and 255 Illinois exits. This at 8pm tonight. September 27th. I dont know if he was sleeping, on drugs. He is very dangerous. I hope he pulled over or got to his destination. I dont want him to cause an accident or worse. .

DONNA RENNER

Great customer service! The seldom issues we have are resolved quickly and efficiently. Great company to deal with.

Justin Blackwood

Terrible service they never guarantee their delivery dates because they never meet them used on 2 separate occasions and both times at least 2 weeks late

Tina Dellinger

I have not dealt with the OKC terminal a lot, until the last several months. After being in the transportation industry for almost 35 years, I have been extremely impressed with the attention to meet our needs. I can email the terminal manager/operations and ALWAYS receive an answer, solution or willingness to work out any delivery issues that may arise. I wish more terminals were as willing to be as customer oriented as OKC. Great team!

XESSIVEMINDS XM

Anytime I call for hazmat concerns or any other questions,it is always answered professional and with positive atmosphere! Thanks for all your help!

Steve Zehr

Estes has been a very reliable carrier for our company. Good service and good rates. \\

t dowd

Great shipping & good customer service

Cassandra Blomberg

If i could give 0 stars I would. Worst service! She told me this is your only option, take it or leave it. They did not leave me a voicemail and could not do anything to help except come a week late. Beware if you are looking for assistance from their guest service, you wont get it!

Jenny Wi

I wish I could give zero stars. Very unprofessional and horrible customer service. A shipping company they refused to accomadate the needs of their customers. Tried to have something delivered twice and refused to and refused to reschedule because they couldn't manage the road. While I do understand the safety aspect, we told them several times it was a gravel road. Very incompetent company and the associates were extremely rude.

Javier Rojas

In and out 30m

Zhengwen Luo

Great customer service and great shipping efficiency. The customer service agent in MO and her name is Madeline Gilmore. She is very helpful and professional.

Debra Hoss

I have been working in Logistics for 12 years and thru every situation you can imagine. During this time Estes has been right there to help me with any need that I have asked. The entire Asheville Terminal that I deal directly with is amazing in every since of the word. They absolutely go above and beyond.

Zorro Trv

Great service!!! Great environment!!!!

Chuck Fischer

Good place of employment.

Roland Hayes

It is better than what we had.

Michael Smith

Very helpful staff

Gina Wright

Trade Shows can be tricky. Christine at Estes kept the communication open, told me when it picked up, got back to Estes and shipped back to my customer. I would use Estes again for a Trade Show, not all carriers pull it off this smooth. THANK YOU!

Robert Ang

Good Guard and service turn-around

matt h

Never again will I get anything shipped to me by this co. Was promised a date to be delivered, 2 days later still nothing so finally decided to call and was told it would be another 24-48 hours. All in all took 2 weeks to get a shipment from Cali to Missouri

brian knight

Great place to work if you are willing to put in the time

Scott Meyer

Estes has been a solid company for us. Barbi Dotson always makes sure our needs are addressed.

Collin Cerne

I Love These Guys, our sales rep takes good care of us. All the drivers have been super helpful and the dispatcher is great working with us.

CoCo920 .

Super friendly customer service and drivers. Drivers are always on time and my rep is very helpful and east to work with.

Ted Stevens

Good people decent service

Loretta Atuatasi

Christine in LAS was a huge help recovering my cargo that was in Tonopah, NV had it not been for her we would still be trying to get our cargo recovered. Thank you Christine you are a true asset to Estes.

Billy Ingram

I love this job and i have driving for 34 years.

Chris C

Security guard is as unprofessional as it gets. Yelling and cussing out people. Estes mission statement says unsurpassed quality in transportation when dealing with customers. Maybe start with that POS rent a cop working the weekends at the north Las Vegas terminal. Douche bag needs an attitude adjustment

Courtney Eccard

So, now that I know this company hires LIARS I will never, ever use them again. Here's the story: my husband and I bought a powered vehicle from toys r us for $300.00 only to find out that the shipping would cost an additional $125.00. Considering it was a large piece, we agreed. My husband then set up a date for delivery (12/15/16 between 1pm-5pm. As 5PM came and went, still no package. Mind you, I was home ALL day. No door bell ring, or note left, no phone call. NOTHING. So, when my husband called them, the system had it saying "no one home." Are you kidding me?! Was the guy so lazy that he didn't want to get onto the military base? Was he blind and didn't see my black SUV sitting in the driveway?? I know he didn't even approach the door because my two dogs would have gone nuts. So then, the lady on the phone says "you can come to the warehouse and pick it up." THIS IS A 90 POUND PACKAGE. But considering we would get an additional charge if we weren't home tomorrow.... that's what he have to do. Screw these people!

kyle johnson

Best freight company

Aaron LaPoe

I initially gave 1 star because they forgot to deliver my children's playset two days in a row. A lady named Debbie had to "deliver" the bad news, but she was very professional and apologetic, but at the time that didn't do much to ease my frustration of changing my work schedule to be ready for a delivery two days in a row only to not have it arrive after I was called and told it would...However, a gentlemen named Jimmy called back and very professionally and apologetically fixed the problem and got the playset delivered ASAP. I'm not sure where the ball was dropped, but the sincerity out of the employees I dealt with made a difference and leads me to believe they don't make mistakes often. They did make a mistake this time but they made it right...and I can respect that.

Mark L

The truck driver called to check ahead of time to make arrangements to get my package.