Reviews of Smartbox Moving and Storage (Moving Company)

David Taylor

Great service, we rented two storage cubes and it fit all of our grange stuff while the new one was being built. Drop off and pickup were easy!

Brendan Cassidy

Very good experience, driver very nice guy.

chuck sekeres

DO NOT USE--Worst customer service ever. They delivered us back or Smartbox illegally because of winter frost road restrictions and then it sat on our driveway for a month and 1/2 because then they couldn't pick it up because they were fined. They charged us for those months of storage even though it sat in our driveway empty because they couldn't pick it up. CROOKS-- I probably should call the State of MN Attorney General and tell them about crooked billing practices and driving illegally on restricted roads.

Mike Stevens

I was really happy with the whole process. The boxes were delivered on time and the communication was good. The only reason that this wasn’t 5 star was when I called to have the boxes picked up after we unpacked, they told me it would be a week. It ended up being 8 days. Thankfully my neighbors were understanding. Would use them again though!

Sheila Petersen

Great service!

Luke Anderson

Boxes are very beat up, and cant even lock one of them because of the bracket missing. Also told to call 'a couple days in advance' for pickup of the box, but they were too busy and had to schedule 2 wks out. So now our boxes will just be sitting in the back of an unsecured empty house waiting to be picked up.

Scott Wahl

Everything turned out well. I packed the boxes tight so nothing could shift. It is not cheap to store the boxes, but you are paying for the convenience. I could either rent a storage unit and haul my stuff to the storage location or load storage on my driveway. I chose convenience.

Charlotte Cleveland

Using a Smartbox was one of the best decisions we made while preparing to put our home up for sale! We took a couple of weeks to load the box and had it delivered to our new house. Everything about our experience went smoothly!

Rena Feldman

Stay away from this company! We rented two storage units and had them stored on our driveway. The units were in a very bad condition and barely closed. Needless to say, they got infested with mice over winter. A lot of our items got damaged, including a mattress. We filed a complaint several months ago and still didn't get a response. The driver who picked up the units was extremely rude. When we refused to remove the mattress half eaten by mice, he threw it in the dumpster that didn't even belong to us. Throwing anything but building materials in a dumpster is illegal. He also raised his voice and refused to give me his name. We will be filing a complaint with a local government agency and BBB.

K. G. R.

Highly price and not convenient. Need something from your box? Call a national switchboard, which will then contact the locally owned Smartbox (different ownership), and you make an appointment through a middle-person for a specified time, and you hope an appointment is available. Can you provide me with the phone number of the local, privately owned Smartbox business that is storing my stuff? No, you have to tell the national company what the issue is, and they will pass it along and have the local company reach you on their schedule. "Can I come out one evening this week after work to get something from my box?" No. It is closed at 5:00 p.m. But what if I can't make it before then, I work? That's the way it goes. If you want a company to pick up and drop off your stuff for a short storage period between moves, maybe it's okay. But longer term with the opportunity for convenient access to your stuff, a real pain. Oh, and after I began storing my stuff with them, the company MOVED to a different location, about half an hour further from my home. Great.