I've never received worse communication and customer service from a "service" company. I called JP's in need of someone to move a piano from my garage into my house. I spoke with the receptionist (I'll leave her name out), and she said that the team could definitely squeeze me in on that very next Monday on their way to or from a delivery to the University of Michigan. I said I would need to reschedule an appointment so that I could be home, but that I would happily do so in order to have them come so quickly. Monday came and went without a call from the company. They called Tuesday at 4:45pm to say they were on their way, unfortunately we were not home and could not get home. I called back the next day to ask why they hadn't come or called on Monday, and was rudely told by the same receptionist that she "never" told me they would come on Monday. She then, without any apology, said they would come on the following Thursday (last week). I again arranged my schedule to stay home for the movers. Again, no call, no show. I called the office late in the afternoon on Thursday and received the voicemail stating that the office was closed for the next few days, but that if you were expecting a delivery, the driver would call. I left a message asking when I could expect the drivers to come. No one showed up nor have I received a call back from my voice message that was now left a full week ago. Extremely unprofessional and disappointing. I wasted two days sitting around my house waiting for them to arrive as promised and they couldn't even be bothered to call me back.