Reviews of Ayer Moving & Storage (Moving Company)

Barbara kalafatis

Everything seemed to be ok until the day we moved into our brand new house. Our furniture had been in storage with them for 9 months while our house was being built. The workers were pleasant enough but took no care while moving our things in. Our beautiful hardwood stairs were so scratched up from them bringing furniture upstairs. There was no care taken to avoid it. I thought they would have put something down on the floors and railings to make sure nothing happened. Nope. I called the office immediately and sent them pictures . Someone came out to look at the damage (there were banged walls and dented furniture too) and we didn't even realize he was a 3rd party until the end of the appointment. He said he needed to know the exact materials used on the stairs to repair them. It took months of back and forth trying to get the information. We stopped communication for a bit because of a health issue in our family . When I tried to get things going again the office said it had been too long since the incident (10 months) and they couldn't file a claim. I argued that it was 10 months since the damage but not 10 months since we were trying to get it repaired. Bottom line they sent us a check for $100. TO REPAIR AND REFINISH HARDWOOD STAIRS!??! That barely covers the materials. RUN don't walk away from this company

David Floyd

They May damage your thing's and make you sign a waver so you can't hold them responsible

Carol-Anne Taddeo

Ayer Moving provided a great moving experience during a very challenging time, moving my mom to a nursing home. Help started by recommending which smaller things I might want to move ahead of time to minimize cost based on boxing prices. The moving team was prompt and communicative, and carefully wrapped all the items. We had a complex move, with things going to 2 destinations, and they organized the truck for that. When things couldn't be delivered at mom's new home (2nd destination), they were supportive and patient, packed the items back up, and delivered them back to my home. They gave me nothing but support over the difficult situation, and worked hard to be cost-effective, coming in below the quoted price, even with the 3rd trip added. I would use them again in a heartbeat.

Kevin Hibbert

Not to happy. The work done was good, but I feel that something happened that has effected what I think of the people doing the work.

Amy Demers

I've moved quite a few times in the past few years, and so I can say with confidence that Ayer Moving & Storage has surpassed any moving company I've used so far. Here's a few things they did exceptionally well: -Sales rep Nick was professional, prompt and super friendly. He made arranging my move a cinch. -The moving crew that arrived was hardworking, careful, friendly and fast! They also had this efficient and awesome system where one guy was responsible for wrapping all my furniture up once it got to the truck, while the other two focused on moving items to and from the truck. -The price was very competitive based on other movers I had used. -The crew arrived late but still beat my move-out deadline. The manager of the company arrived with the crew to apologize personally and make sure everything was still on track. It was a rough start - but they more than made up for it in their service excellence.

Boško Grbić

Boss is the most frustrated guy i ve ever seen and the workers are cheap junkies.

Gunny Puller

The best service I have ever had. The move was picture perfect from the start, called and spoke with Pam and she was wonderful in helping me on scheduling the move and at the final bill. Brian was great at coming to my house and giving me a quote (by the way right to the second on the quote.) Angel Lewis and Bobby worked like clock work (in the poring rain). Not any damage to any of my furniture and no water was on any fixtures etc. If you are looking foe a Professional moving company and outstanding movers, Ayer Moving and Storage is #1, GYSGT Jim Leeber USMC (Ret)

Nic Tosi

Very friendly and helpful staff

Jason Caron

Ayer Moving & Storage did a great job moving our belongings out of our house and into temporary storage. Nick and the office staff were very helpful in coordinating the move, and the three-member team that did all of the heavy lifting were very respectful and careful with our belongings.

Marie Stevens

I wish I had read all of the reviews before choosing who to move my belongings from NH to CA!! I am very upset that "someone" actually removed the bottom tape from my boxes and went through my stuff!!! I don't know if it was someone they just hired to help with moving and storing my stuff; but I feel extremely violated! I personally packed my items myself, and being naive to these types of things, I actually packed my watch, diamond bracelet, etc. myself. I know that they were IN their boxes when I packed them and when I unpacked them, the boxes were empty!!! I filed a claim and still have not heard anything and it's been over a month! Since then, as I slowly get to all my unpacking, I found that I am missing a few other family items that cannot be replaced. All of my boxes were banged up like someone just threw them into the street. AWFUL experience and I paid over $6,000!!!!!

Karl Moody

Extremely rude. They know you're there yet pretend they don't see you or ignore you all together.

Amanda Hardy

My husband had his wedding band stolen as well as his rolex he bought when he was overseas. Very unprofessional from the receptionist who doesn't know what going on, to the movers who argue and threaten each other while on the job. Disgusted and highly disappointed. My husbands ring was a one of a kind family ring... how do you replace that? Our move was through the military. After about 2 hours of work, the 3 out of the 4 guys moving us diappeared and only one man was left helping us for the rest of the 6/7 hours. 2 guys returned arguing and threatening each other about who was doing work and who wasn't... We ended up packing our own stuff for the last 2 rooms (one of whoch we did entirely ourselves) to help things move along -we had to be on the road- 33 hr drive per military orders!! Yeah we had a lot of items that were damaged, we are mostly understanding since that can happen when you move... (but especially when you have a careless crew). The empty ring box and empty rolex box is completely unacceptable, not to mention a few other items of value that are also missing... If you value your items, I would search elsewhere, paying a little more is worth it!! Unfortunately we did not hace a choice in our company, since we got last minute military orders... we will be reporting this company. No "so sorry letter" will cut it. Shame, shame!!

Judith Rodriguez

Used Ayers by way of North American Van lines. Worst experience I’ve had moving. Was supposed to receive my shipment between June 11-20. Didn’t receive until July 5.

Anthony Velazquez

Horrible horrible people in the office need to retire worst place ever!!!!!!!!!

Nasir Bekri

THIS COMPANY IS A JOKE! Scammers

Rossana Nigrosh

You have a great CREW!

James Simers

Pickup of household items was smooth and timely. Delivery at destination was quick and professional. However, sometime between pickup and delivery a number of boxes were crushed. Forturnately nothing appears to have been damaged, but something went wrong somewhere. The staff in the office could not have been more helpful and quick to assist and answer questions. As were the crews on both ends.

Anna Frank

This was the worst move experience we've ever had. The movers at our origination were lazy, careless, and showed up 6 hours late. They complained the entire time, took shots of alcohol, and were on their phones regularly. Worst of all, they ran out of boxes, tape, and brown moving paper. We had to purchase these items in order for them to complete their job. (I'm sorry, but I can't take your company seriously if you run out of supplies...Note, we were never reimbursed for this, and I estimate we spent at least $70 on 10+ rolls of tape and plastic crates to serve as "boxes.") I was finally able to speak to the apparent owner of the company, who was completely unhelpful when these issues were addressed; instead she was disrespectful, rude, and told us she could not do anything to help us. By this point, it was very late and there was still a lot that needed to be packed. We requested that the movers leave and come back the following day to complete our move. However, she told us if the movers left that night, no one would be able to come back and complete our move for over a month. (What?!) So, we had no choice but to continue packing...and we didn't finish until well after midnight. (Insane.) Also of note, we are a military family, and this was supposed to be a full service move. Instead, my husband and I packed alongside the movers all night. I think I packed far more boxes than any of the lazy movers. (But at least the boxes I packed were properly packed.) And if we wouldn't have helped, they wouldn't have finished until 8:00 am the next day, no joke. Our belongings were not treated with care, and as a result, many of our things were damaged upon the receipt of them at our destination. An example of this was our 3-month old mattress, which was packed only in a cardboard box (no mattress bag or plastic wrap) and then left out in the pouring rain for 30 minutes before it was finally loaded on the truck. As another example, we had artwork that was not boxed, instead just thrown in the crate completely unprotected. The list could go on and on, but I'll spare you all the gory details. After they finally left our apartment complex, our night just kept getting better. When we went outside, we noticed several of our important documents that they left scattered in the driveway of the complex. Well, remember how I said it was pouring? Yeah, they were completely destroyed due to the rain. They also left behind trash (plates/cups/pizza boxes) in the lobby of our luxury apartment building. Disgusting. The words disrespectful and reckless do not even begin to sum up our moving experience. All I can do at this point is urge you to find another moving company. Please, learn from our misfortune and find a company that values and respects their customers. As you read other negative reviews, you'll note the owner of the company responds to comments and tries to justify these negative reviews. Instead, she might spend her time training her employees, ensuring they are fully prepared (i.e., have adequate supplies), and perhaps running some background checks. Lastly, the delivery men at our destination were appalled at the way our belongings were packed. They repeatedly asked with shock and horror on their faces, "Who in the world packed your stuff?!" I think that says it all. Consider yourself warned.

Baraka Bitariho

Good people and helpful, experts when it comes to moving and storage

Elizabeth Sweeney

Everyone from start to finish was great to work with. Our belongings were in great hands; they were very careful with everything. Would use them again, and happy to recommend them to others.

Kelly Connery

HORRIBLE!!!! Do not use this moving company. They charged me a ridiculous amount of money to move my belongings from Boston MA to Frederick MD. After a week, they finally delivered. Most of my furniture was damaged and a cherished antique was ruined. Run, run, run from these people. ANYONE else would be a better choice.

Roberta Andrade

I love these guys, I've used them twice and will again. Great service and reasonable prices.

Dolphin Office

We hired Ayer Moving & Storage because of a referral from One to One Bodyscapes. Ayer Moving and Storage was Great. They were on time, and we set out to make a plan and they went right to work. They didn't damage anything and saved our backs. I would Highly recommend this company and I would use them again. Christopher Alphen General Manager Dolphin insulation Inc.