If you plan to use Allen’s Transfer & Storage for your next move, I’d like to offer a word of caution. Pay close attention to the quote you receive or make it simple - go somewhere else.
We requested a quote from Jon Carr to have most of the large household items and furniture moved from our old home to storage and then moved from storage to our new residence. We were quoted $1,988. What we did not realize at the time was that this was only the cost to move our items and store them for one month. The quote did not include an estimate for the cost to deliver our goods; a point that was not made clear in Jon’s correspondence to us. It was not until our items were delivered that we were then told we owed an additional $1500!
Could this have just been an accidental oversight? An innocent mistake? That was not the explanation we received when we asked Jon about this unexpected cost. Jon acknowledged he was aware that we planned to have our things moved to our new home (not kept in storage indefinitely) and that our original request was for a quote to include delivery. When I asked him why we were not provided with this information up front, he explained that this was just his customary way of operating. He referred to it as a “misunderstanding.” I would say we were duped.
Jon knew that if he had told us at the outset that our move would cost about $3,500, we would have shopped around and he may have lost our business. He knew that his “way of doing things” is a successful sales technique. Quote a low price, conveniently fail to mention that the quote doesn’t include everything the customer asked for, get the job, and then make them pay more money later. Two of the movers essentially confirmed this to be true and were entirely unsurprised by our experience; they had seen this and similar scenarios happen several times before.
With regard to the the move itself, we were left with uncertainty about whether or not we received all of our things. We believe so, but can’t be entirely sure.
We have used professional moves on one other occasion. For one thing, the price we were quoted corresponded with our request. Secondly, there was an organized system for keeping track of our items. At the time of pick-up every item that went into the truck was tagged with a numbered sticker. Upon delivery, I was tasked with checking off each number on a list as the item was brought into the home. That system of inventory left no doubt that all of our things made their way to our new home.
With this move, our items were tagged with numbered stickers, but we are unsure when this occurred. They weren’t tagged when they left our home, but there were stickers on them when they were returned. This was entirely pointless from my perspective since I did not have a way of confirming that the numbers matched an inventory list.
Our experience with Jon Carr and Allen’s Transfer & Storage added unnecessary frustration to an inherently stressful ordeal. If you don’t like surprises (especially surprises that involved shelling out large sums of money), hire someone else.