Reviews of U-Haul Moving & Storage at MacArthur Dr (Moving Company)

Angela Castille

Good place to store things.

Hardhead 7th/wd

It makes no sense to call they don't pick up until 15min. later. then when they do pick up they put you back on hold for another 10min. Will not be doing business with them again.

barrett kenney

Great staff. Good prices

Jason Mavromatis

This Business seems extremely helpful when it comes to Rentals, but terrible when it comes to installing hitches. All work stops on a hitch install to ensure rental customers are helped. I had an appt. At 7:00 am, the general manager told me "they" estimate a 4 hour wait! Mine of which was explained to me on the phone. This Business had 2 people working on a saturday, the day most people move. I gave it 1 star because they are friendly and knowledgeable but the priority is not installations.

Travis Worley

The only Uhaul I will use in a 100 mile radius. Fast, clean, courteous and quick. They are true professionals.

Megan Morace

Very helpful, we've used them with both our moves.

Will Wehrle

Very helpful and set me up with no problems

Brian Sarver

Not organized, nice people though.

Mark Jackson

Good for what you need but customer service is bad. Trucks are very best up and have problems.

Chasity Morgan

Getting me from Louisiana to Fayetteville. Friendly staff.

rg

On Monday they had my 70 yr old mom scheduled for a hitch install at 2pm. At 530pm we called and the girl said it's ready. Then guy calls back & apparently they hadn't touched it! Rescheduled for 10am wed & at 230pm she's still there.. bs. But they told us last time they had a nice office chair for her to sit in... REALLY???!!! My mom's a diabetic too, so in order to eat she had to walk across traffic cause they couldn't help her... well it 545 and they just got it done. THUS PLACE IS A JOKE! At 4 they said it was done, but when she went to leave a guy stopped her and said they hadn't done it. OMG!! INEXCUSABLE! Geese...labor was knocked off the price but DAMN! What about the customers time, gas and then return gas, time and patience... I'd give it NO stars but it won't let me. WISH I HAD THE OWNERS PHONE NUMBER!!! The girl at the front desk gave her 1800gouhaul when we ask for the owners number!!!!!

Chloe Swann

Its a good service but, most of the trucks are dusty and are of disarray.

Ron Stamper

I had very good service ... aney time you move not everything is smooth but didn’t have aney problems with the uhaul service!!!

Jerry Tyler

Got good prices on box's

Brent Hall

Moving stink. But they were always helpful with supplies even though I didnt get the truck from them. I had loaders who looked at what needed to be loaded and they walked away. Uhaul founder me help same day and ended up saving my move.

stacee wallace

It had good stuff. Easy to get in and out. Pretty decent prices.

Stephanie Elie

Service was good

Asya Zaharieva

Very helpful and professional service!

Gary Childress

Great service and information when planning a move to California. General Manager Dwight Farr and Desk Personnel Travis both gave me good advice on how to plan the trip to my advantage.

Shana Lazarone

I am thoroughly disappointed in U-haul. I made a reservation 2 days prior to my needing the truck. I got a call 1.5 hours before I was a supposed to pick up my truck stating that my 3 day reservation could not be honored due to overbooking. I would only be able to have the truck for 24 hours. I asked for corporates number. I spoke to someone named Dwight. He confirmed to me that my reservation had been confirmed before they put the 24 hour block on but he still could not honor my 72 hours. He repeatedly gave me the excuse that it was Memorial Day weekend and they were trying to help as many families as possible over the holiday. I explained to him that it didn’t help my family. The issue could’ve been resolved the day I made the reservation. That gave me a couple of hours to scramble and make a reservation with another company. Only if they would’ve taken responsibility for their incompetence!! But, I was given an excuse putting it off on “other families in need.” What about my family that already made the reservation? They messed up and ultimately I had to suffer for their incompetence. Thanks to Penske I will be able to have a truck for 72 hours. If you ever use uhaul be sure to call them and make sure you can have your reservation for the allotted time because you might be in a jam if you don’t.

Lewis Hudson

Extremely slow staff. Waited for half an hour. Called customer service twice; they said this location had RV storage. Called three other storage facilities who confirmed the same thing. Arrived on site and there’s no RV storage.

Treesnic Henry

Great workers

Lesley T

No problems. Everything was great.

Kevin Ross

Forgot to tighten the hitch , then we waited with an appointment over 2hr to leave , check in took 3hrs .

demetri smack

Great customer service

Arnold Azua

Good place to get propane, very helpful, qualified and friendly personal..

Sha F

Great customer service and very helpful..

Jon Haag

Very busy and hard to get the truck we needed. The manager was very accommodating which improved the experience. Truck was clean.

Kyle Seamans

Very professional and helpful. Exactly what you need when you need it.

Violet Bynog

Its expensive and unfriendly.

Roxie Roxann

Good service.

judybellann1125 .

I rented a uhaul about a year and a half ago and the service was great. Went in today July 6th 2018 and two women working there were very UNHELPFUL we told them we needed a truck for the weekend they said they could only rent one for twenty four hours at a time which is not true because on the website it says you can reserve them for several days they asked what kind I wanted I sAid my name is in the computer can you look up and see what I rented last time she said they couldn't look it up when we asked if we brought a truck back in twenty four hours if we could rent it again they wouldn't answer and then suggested we try Budget rentals and said sorry about that their overall attitude was that they were lazy and even though no another customer was in there they were chatting among themselves and just in general did NOT even want to wait on us or help us at all. Have two witnesses my husband and nephew were with me and plan on making a complaint with The main company.