Reviews of U-Haul Moving & Storage at Florida Blvd (Moving Company)

Jamey Trahan

Excellent help getting what was needed.

Yazan

I have rented UHauls from this store 3 times. It has always been a great experience.

Morgan Burns

At first the facility was great, and the employees were awesome! We moved 5 hours and rented a 20 ft truck. This is the location. That we dropped the truck off at. Since we needed to store some belongings temporarily till we got our house, we decided to use the month free storage. We did decline the insurance because we figured that the storage facilities would be in good enough shape that the only thing that could do damage would be a hurricane or tornado... and since we only need it for 3 weeks max, the chances of either were extremely unlikely. We went back to our storage unit the very next day to get belongings we needed, and discovered that the unit LEAKED terribly, from a light rain!! My husband talke to the employees about it, since simple upkeep of the unit would have prevented this. (We had to caulk the leaking spots). My husband had to call into the u haul hotline, and got NO help. In fact, he kept getting hung up on. Finally someone told him that we need to post a reveiw for anything to get taken care of. This is ridiculous!!! Since we are trying to buy a house, we have very little funds to live on and cannot pay to rent a different facility. We would greatly appreciate a call from u haul to sort this situation out. If need be, we will need to call the BBB

Aaron Roberts

This group has their stuff together. They are well-organized and the staff is competent and friendly.

Ashley Biggs

My entire experience with this location and Ubox was unprofessional and very stressful. I had little confidence at many times during my business with uhaul that my belongings would be safe. I had to write my phone number with a permanent marker on one of the Uboxs I had filled up and then pray that I would see it again someday because they could not register the ubox under my name in their system properly. Hours of my life waiting at the store was wasted while I waited for them to fix the computer issue that I was told multiple times would be fixed before the next time I came in, but never was fixed (I had 4 visits to this location). Over $400 was charged to me without authorization, and it took months (over 6 calls, totaling over an hour of my time) to get it back. My 2 boxes even went to 2 different locations in NC, and I was not given any receipt telling me where one of them went. All of these issues and time wasted, and they didn't have the decency to discount anything either. Nothing was done right and I wouldn't recommend Ubox or this location to my worst enemy...

Mark Green

Great staff will walk you through what you need and more importantly what you don't need based on the size of your belongings you are moving

BloodtoDust 77

this Place is a joke. Don’t expect them to be good on their word.

Andrew Jones

To say this has been a miserable experience would be an understatement and a disservice to the community. They are not only attempting to play around with my finances, they put people lives at risk and wasted my time more than I'd ever be ok with. It starts July 5th when I reserved a trailer for use on July 12th. I went to pick up the trailer on the 12th only to be told by the location they didn't have one and that my reservation didn't mean they would. I was sent 45 minutes across town to pick up another. The one I received was possibly the worst maintained trailers I've ever had the displeasure of using. Incredibly rusted, low/leaking tires, and a sway that wouldn't go away. I couldn't drive over 60 miles an hour on the interstate or the sway would try to pull me out of the lane We ended up making 4 of the 10 hour drive we had to make before the tire finally let go after having to air it up twice. I was lucky enough to get the vehicle off of the trailer before it went all the way flat. I looked up local U-Haul places nearby and drove over there to swap out the trailer, the new one was FAR better. No sway, no rust, perfection. We return Monday the 16th, I go to drop off the trailer at the main Baton Rouge location as I knew I didn't have the same car hauler I left with and wanted to make sure there was no issue. I got there at 7am and asked for the manager top discuss the reservation issue and trailer issue, and was instructed to go to the place I picked up the first one from (45 minutes out of my way) and they would check it in. and that the manager would be in at 8. So I do, and there is no one there, and they don't open till 9am. So I drive BACK to the main Baton Rouge location where I ask for the Manager Kevin. (It's not about 8) I'm told he won't be in till 8:30 and I HAVE to drop the trailer off at the other location no matter if someone is there or not. So I do. I drive BACK to the Baton Rouge location, it's now about 8:45. Kevin is finally in, where we talk about the whole situation and he apologies for everything and offers me a $100 refund, I accept. I see later that day where the whole amount of $275 was refunded, I figured he had made the choice to refund it all and left it alone. Then comes July 18th, where I am billed $206 by U-Haul for no reason I can see. I call up the U-Haul in Baton Rouge, no answer. I drive up there and of course, Kevin isn't there. I call his cell, he tells me he isn't in front of a computer and there is nothing he can do and he will look into it in the AM. So today, the 19th, I call back up there AGAIN. They answer, and I am told that I have to call the 1-800 number and that he can't do anything and won't. Fantastic Customer Service I'd say. Avoid this place and their products.

Darryl Shorts

Easy, convenient, close by and open 7 days a week

ericka gardner

Great service thanks

Bruce Davis

The staff is great. They did what ever they cold to help with the move. Love them.

Hassan Shareef

Received excellent customer service from Raphael that works here

Brian Jarvis

Alright

Mrs Taylor

Friendly staff answering all questions with patience. It was my first time renting a Uhaul so I was nervous. Ran into a prob with renting and paying for equipment after picking it up but the night staff tried everything they could trying different techniques, a different equipment and were open and honest with their assistance. I was very upset almost in tears but after calling the next day to address my concern the manager was understanding and listened to complaint. He is a man of his word. Open Hearted and it reflects with his team.

John Watts

Awesome

Michelle Terrance

I love it

Dawn Salyers

Very nice staff. Cost less than $100 to rent a 15 ft. Truck. Had everything done 3 hours!

Durgga Muthu

They gave us a good deal when we moved

Tammy Heltz

The workers are nice and willing to help you anyway they can.

Trey Bickham

I rented a moving truck and dolly from this location yesterday. The Good: The check-in desk agent and outside dispatch agent were efficient, courteous, competent, and friendly. The check-out and check-in processes were easy and quick. The total cost for the equipment was reasonable. The store was also well-stocked with moving supplies. The Bad: The store was understaffed for a busy Saturday morning and had only two employees from what I could see. Fortunately, I was the second in line, but there were about three or four more groups of customers in line behind me. The Ugly: The cargo area of the truck was delivered to me all dirty and stinky as though the people who used it prior to me had hauled wet, moldy garbage to the dump with the truck. There was dried black grime in the cargo area that looked as though it had dried after once being wet. The cargo area had dried up by the time I received the truck, and I should have returned it to ask for a different truck. Being pressed for time, I bought some plastic painters’ drop cloths to lay down in the cargo area so my contents would not get contaminated with whatever nasty substances had been on the floor of the cargo area. I think I will just spend a little extra money next time and get a truck from a more reputable company, like Penske, Enterprise, or Ryder.

Unessee Hargett

Longer than expected wait but helpful staff.

Jared Aguillard

My trailer rental was cancelled with no notification and no other locations in Baton Rouge had a trailer available so I had no other options to tow my vehicle. Terrible service

Robert Bonner

I called and complained. These guys are the most unfriendly, unprofessional, lack of service individuals I have ever met. When I first walked into to rent the truck the guy behind the counter acted as if I was bothering him with my presence. He mumbled though the entire rental process and became upset when I asked him to repeat himself numerous times. After I checked the damage on the truck I returned in the office and watched both Customer service reps chat between themselves. When I alerted them I had a concern with 5 oclock traffic and driving a large truck and that I really needed to complete this process and get on the road. I was treated to "Sir we will get to you when we can, we have other customers and we get to you once we are done with them." They were done with all the customers and they were just chatting. The truck was great and worked prefect for the job I needed. The price was also reasonable. When I returned the truck @ 4:52PM, 8 min before closing, the office was locked and the customer service rep was sitting behind the counter counting money and listening to an Ipod. I beat on the window and when I finally got his attention I asked if I could get a quick estimate of my total charges based on miles and number of days rented. He laughed at me and "said they were closed and that I could check my bank statement tomorrow to see how much I was charged" My estimate would have taken him 2 Min. And it was not 5 PM yet. I informed him that service at this location was terrible and that I was calling Uhaul to file a formal complaint. He laughed, shut the door, and put his ear phones back into his ear. I am dissatisfied to say the least. Robert From Baton Rouge LA

Delanea Buffalo

Quick & professional service

william mcmillan

Very friendly

Jessica Sparks

Great customer service!

Base Man

Been here 3 times since we flooded. Excellent service.

Robert Jones

I they have a messed up policy that they don't rent over night

Matthew Cassiglia

Thank you for everything Shane

Theresa Blackstock

Renting a U-Box there. Not all employees are fully trained on those. Took about an hour to be able to get to my box on the first day.

Natasha G Hunt

The Brookstown location transferred is here, quick and easy service

NEXT LEVEL RELOCATION

Awesome uhaul dealer. Ever since Kevin has taken over, this place is my go to for local truck needs.

Andy Belgard

I picked up a truck and some boxes/supplies from this location today, and the young man that helped me was extremely patient and helpful. He even carried our boxes out to the truck for us. The price was also better than expected.

Barry Faulk

Great service. Very helpful and also worked well with us as we had to extend our rental truck for almost an extra week.

Jacob Pawelczyk

Helpful staff and seemed to have a lot of trailers/trucks on hand the couple of times I’ve been there.

Shareece L

Never has any small trucks...

Robert Deemer

Professional and convenient

Tyler Hicks

Made an appointment and showed up just to be told they don’t do that type of work on the weekends.

Ian Berdei

This is one of the better U-haul locations. It's U-haul -- you get the U-haul experience: some customers won't return equipment on time so you won't get it when you need it, certain products have defects (regardless of location), etc... That said, the multiple times I've rented here, the staff have been helpful and efficient, and it's been quick and easy. They've even given me extra service or discounts when things haven't gone my way.

Hannah Okamikurama

Friendly service, but none of the locations have accurate information on what rentals they have available, which is frustrating. Rent a week ahead if you can.

James Walker

Great friendly service.

Jimmy Fontenot

The staff was very polite

Mary Banks

Quick & easy.

Karla Whitehead

Easy rental--fast and friendly!

Janae Williams

I do like that you all let me spend my money here, I do not like that I can spend my money at an establishment and a COVERED employee can walk right past a pregnant woman in the rain struggling to put the things I bought in my car.

Brian Kinney

Worst branch in country? Poor poor BR

R Hollins

Horrible service

Frankie Cook

I have been to this facility several times recently and although they were busy most of the time they really gave good service and helped me answer questions, etc. Thank you all for your help! Franziska Casey-Cook