Reviews of Safeway Moving & Storage (Moving Company)

ANITA FERNANDER

Buyer beware when purchasing insurance with this moving company. I have used this moving company on three separate occasions and was satisfied with the first two experiences. My first occasion involved a claim which they resolved to my satisfaction. On the last occasion we had approximately 2/3rds of our household items in storage with them for over a year. When it came time for them to move the items from our temporary housing into our new home they damaged several items during the move and when items were brought into the home from storage the movers noted several items were damaged during the process of storage including many tears on one of the headboards and one of the footboards of two separate beds, in addition to other items. I purchased insurance with the moving company to cover any possible damages. (It is impossible to expect there not to be any damages when you are moving items into and filling a 5500 square foot house). It has now been 5 months since I submitted the original claim in writing along with photos of all items and to Ben the local head of the company (in February -- it is now May 31) and they STILL have not resolved my claim! It took them two and a half months to send a repair man out to repair a few of the furniture items. (Which were not repaired back to the state they were in prior to the move). Furthermore, they are wanting to now pay me $50 for a glass breakfast table that cost us over $1300 or send another guy out to see if they can repair it. How long are they intending on dragging this process out?... I guess until they think we get tired... That is definitely not going to happen. As of this morning they are saying "we will get back to you". Which is what I have been told during practically every phone call. My husband and I are now ready to go to small claims court -- or if needed involve a lawyer that we retain for these types of issues. (Thankfully, we recently signed up for a monthly legal service that should help us with this issue). See photos below of all damaged items. (Unfortunately, not all the damaged items are uploading)... BUYER BEWARE!!!!

Kim Stamper

Phil and his team are great to work with. I highly recommend them for anyone getting ready to move!

Michael Kreisle

I am responsible for the internet marketing for Safeway. I can assure you that I nor the staff at Safeway Moving have or will flag any reviews. Apparently however, it seems that we too are a victim of unwanted flagging as is illustrated by the unfair one star review left by a "Bill" below. It appears that "Bill" is the one flagging reviews and leaving bad reviews as well. Safeway Moving is Licensed and legal. It is not productive for them nor I to spend time flagging reviews. Look elsewhere to other sources for the petty games.

Darrell Robinson Sr

I am a contractor for Safeway Moving & Storage I've been here for almost 2yrs. I must say thus far it's one of best agents I've had a pleasure of working for. Thanks Mr Mike and your entire staff for making me feel right at home. May we continue and prosper as a team.

Juliet Robertson

Maybe I was just lucky, but in exploring moving companies, I got to deal with the GM. He was so professional. There was absolutely no pressure to go with Safeway. Instead, felt like he wanted to educate me on all the considerations in making a decision, regardless of who I ultimately might go with. Bottom line, if my friends with a bunch of pick-up trucks and a move-it-yourself rental did the job, things would get broken, scratched and I suspect there would be A LOT of breaks (labor-wise and household items-wise). Just feels like Safeway was a better way to go. Professional, know what they're doing, efficient. I highly recommend at least talking to them to find out your options.

Jennifer Evans

Can't write a review yet. Furniture has not been delivered yet. Furniture was delivered tonight 6 pm. The guys who picked up the furniture were great. The guy who was to deliver told us Friday afternoon, then called and changed it to Sat. When I called on Sat. to ask him what time, he said he didn't know, and that he had already told me he would call me and let me know, then hung up on me. He finally did call and tell me it would be 5:30 pm. He had no other person to help him unload, which I thought was unusual, but he was very polite and friendly. It took about 2 hours, and we had a small load. One thing: the bed when delivered did not have the slats necessary to put the bed together, but this man offered to bring some and help up assemble the bed next week, which I thought was really nice. Everything else was delivered in good shape and nothing missing except the bedslats, which by the way were not even on the inventory.

Kevin Bradley

The Safeway team has completed another smooth job for my clients. As a Realtor, it is important for me to be able to refer my clients to the best possible service provider. I just stopped by my clients new home and they couldn't stop talking about the service and professionalism they received from Safeway. They were very impressed with the work ethic and efficiency of the entire process. Thanks Safeway for taking such great care of my clients.

Bruce Stith

Safeway has great storage facilities. I have continually been pleased with their pricing and customer service.

M Sanchez

Top of the line.

Stephen Capra

They really make sure the customer is happy and well taken care of! Can't go wrong with Safeway!

Amy Green

I cannot rave about this company enough. I've used them for two moves so far and will continue to do so. Packing and unpacking is always done in an organized, careful fashion.

Tonia Carter

My son law works here good movie company

Dustin Beard

We hired Safeway to move some very heavy and fragile items into our office, and I was thoroughly impressed by their level of professionalism. You cannot go wrong by hiring them to help you move anything.

Chris Haedtke

I found the packers and loaders to be very pleasant and competent at their jobs. They did an excellent job protecting my furniture and not 1 item was broke in the process. One packer missed a few items that I ended up packing, and you need to double check all the closets and such as a couple boxes almost got left behind as the loader had thought that room was totally done when it wasn't. FYI's for customers when packing and loading are on 2 different days are: that anything not in a box when the packers leave will need to be put in a box by you (the last minute items like coffee pot). Also, before the loaders take the book shelves, you should take the "pins" that hold the shelves up out and put them in the load last box so you can find them when you move and they don't get lost in the moving process. The loaders do not do this for you. Look closely at the items they will not pack, any batteries, light bulbs, liquids...Some you can pack and they will haul, other items you need to haul yourself or get rid of. Overall I think they did a great job and I would hire them again!

Pati Keating

Having experienced several moves nationally and worldwide, Safeway has been the most excellent, professional and courteous ever! Thanks to you and your team for all of the above.

Jimmie McCarter

The Safeway team did an excellent job in executing my move to South Carolina. They were extremely accomodating and they executed flawlessly. I would certainly recommend Safeway to anyone relocating in the greater KY, IN, OH area. Nice Work Team Safeway!

Kyler Saunders

Phil McMillan and his guys did a great job. Eric and Daniel were so helpful. they helped us downsize our office move all of our old files into storage. I'd definitely hire them again.

Katherine Cooper

Kenny and Alex were rockstars!! They moved us yesterday. They were careful with out things, stayed moving, and made every minute count! You definitely will be getting a call for us next time we move!

Shannon Price

Extremely displeased with service and how they handle claims. If you don’t go for the expensive insurance plan, it’s as if they don’t care how they handle your belongings. They broke our 60 inch tv, tore the armrest of my $250 desk chair, broke 2 table legs, a jewelry dish, and a wine glass. After we jumped through their numerous hoops regarding our claim, they insulted us with a settlement of $144. I would never recommend them or use them ever again.

Willie Coulter

Move with the winning team Safeway's

Kristan R.

Move went smoothly and the workers were great! It was a short move across town, but we had a lot of stuff. Thanks for handling everything with care!

Cassidy Stamper

I've moved twice with Safeway so far. I wouldn't go with anyone else. This is a company that works hard and takes good care of their customers.

katie creekmore

I will definitely hire safeway again! Kenny and Daniel did a wonderful job moving our furniture. They were very careful and nothing was scratched or damaged in the process.

Brian Martin

Just used them today for an inner city move. Guys were professional, on time, stayed with the quote, and was hundreds less than others quoted. Shall use them again

DeDe Pollnow

Phillip McMillan-whom I have worked with-is a great guy who is honest and upfront. I believe he always has the customers best interest at heart. If you need a moving service-YOU DEFINITELY want that type of customer care.

Katherine Bennett

Safeway Moving & Storage did my office move a couple of weeks ago and were fantastic! The guys were very polite and paid great attention to detail. They even finished in less time than originally estimated. I highly recommend them for your future move! I would definitely use them again!

roger roy

I called Mayflower for my move and they made me go through Safeway moving. It was a disaster from start to finish. They showed up late and took forever to load the truck eventhough I had most of the stuff packed for them. They took cigarette brakes, phone brakes, chat brakes, lunch brake and everything in between. They asked me if they can use my cartons for packing the remaining stuff which I did not pack myself because the did not have enough of their own cartons. They showed up 10am and did not finish untill 5pm. I have moved the same stuff before and other company took less than three hours to pack and load stuff without my help. They delivered the stuff late, two cartons were lost, item were broken and I am in the processes of claiming my damage. It is my third month dealing with Tiffany and claim has not moved an inch. I had my stuff fully insured and the are offering my that they can glue my broken furniture. I want all of you to wish me good luck because it does not seem like they are going to take care of my claim. My advise for you is to fly away from safeway moving, if can not fly run away, if can not run walk away, if can not walk crawal away but stay away from safeway moving.

Cory Creekmore

The movers made everything so easy. We had a lot of breakable items, but they handled them with extreme care. My wife and I were very pleased and would hire them again.

Robert Rice

Safeway did an awsome job moving my home! Ben is a fantastic guy and very thorough in his job. The movers were very respectful and hard working. They are highly recommended and I will absolutely use them again!

Ishar Hale

Great employees

Kellee French

Safeway has moved us twice and did an awesome job both times. They are professional, courteous, and most importantly, pay excellent care to your furniture. Definitely call Phil and his team for your next move!

Pat Trotter

Nightmare delivery - poor planning and logistics. Just glad my stuff finally arrived and I don't have to deal with them anymore.

Fayion Harris

The best

Christopher Thomas

I do have to say that when I first started contacting safeway, everyone was really polite and knowledgeable. But then came closer to our move. When I called to confirm a woman told me we were all set and locked in. I later received an email saying that they were overbooked and we needed to look for a new moving company. It does not seem like this company communicates internally very well at all. Now I am scrambling to find a new moving company at virtually the last minute. I am sorry but I will not use safeway in the future and I will not be recommending their service to anyone.

Janet Poland

These guys are super careful with your furniture and personal items treating them like they would their own personal furnishings. Give them a call for a complete assessment before you need to move cross country, across town or from one room to the next. They will take good care of you!!!

Machell Peterson

They don’t show up, when they are expected ! Wouldn’t ever recommend them

Joan Jones

The representative sent to my house said nothing at all about the cleanliness of the home or area. He promised 5 men and 2 trucks. We moving day came 3 men showed up, realized the job could not be done by 3 men for the price bid and called for a "supervisor" to "assess the situation". A boy named Ben showed up and declared.the home "unclean" and pulled his men from the job. Ben was very rude and disrespectful and had no answer as to why cleanliness had not been mentioned by earlier representative sent. BUYER BEWARE

B Allen

great dudes