Reviews of Black Tie Moving of Louisville (Moving Company)

Harmony Rice

Customer service was excellent! I had a few questions prior to my move & Luke, the owner took the time to personally call me & answer all of my questions. He was so helpful. The guys that showed up the day of my move were so professional & efficient. I will definitely book them for my next move & make sure to refer my friends.

Tabitha Goldsmith

They moved my family this past weekend and the service was exceptional. They ensured our goods were properly wrapped and moved with care. I will highly recommend them to move any family.

Alan Krome

It went smoothly. The estimator came out pretty quickly and gave us a good estimate. The morning of the move, they got there 90 minutes early, but waited until we were ready to begin. Their 3-man crew was very quick and efficient at wrapping the furniture, moving it to the truck, and loading it to maximize use of space, and did the same at the storage unit. We will be using them again when we move from the storage unit to an apartment in Philadelphia.

Shelley Spillman

We hired Black Tie Moving Company to move us from Frankfort to our new house in Louisville. We told Manager Troy the scope of the work, square footage of our house, agreed to the estimate, and they said they would be able to move us at 10 a.m. on Sunday. The day of the move, my husband called to check on things since we hadn't heard a "hey we are leaving Louisville see ya soon." Troy told us that he lost two employees today and gave us the new time table of 1:30 or 2. Not the most convenient but we said okay, we can be flexible. My husband called and checked in at least two other times and each time the time table moved from 10 to 1:30 to 2:30 and then to 4 p.m. and finally to not coming at all. Manager Troy told my husband that his employees have been working 18 hour days and they are exhausted, but they could be here 10 a.m. on Monday. I told my husband to fire them this evening because I had severe doubts they would even show up tomorrow. Clearly, this company has larger issues than showing up to our move. They have personnel issues, apparently scheduling issues to accommodate so many clients, and the employees working ungodly hours to try to make it happen. I would have respected Troy if he called at 10 a.m. today or yesterday to tell us the situation and said they could accommodate us on Monday and apologized for the inconvenience, but it was my husband who had to call him with updates the entire time. We got a pretty good picture about how Troy does business, and I don't like it one bit. Do not trust this company! I am going to make sure everybody I know knows about Troy and how he takes care of business so they aren't left high and dry either. I don't anticipate this company will stay in business much longer with the way it's managed.

Amanda Mertz

Excellent customer service! Would definitely recommend to anyone moving in Kentucky!

Robert Woodyard

Moved a Piano for our Church. Great work, and affordable!!!

Molly Carter

These guys were amazing! I have never hired a moving company and after this I'm completely spoiled. These guys will be the only ones I ever use.

dee white

guys did a great job, very careful and polite. i would recommend them to everyone.

Destiny McCreary

This company is amazing. We had 3 movers, McKinney, Shawn, and Sam recently helped our company move some furniture around the office and the guys worked very quickly yet carefully. They made the work look much easier than I'm sure it actually was. We do not have any elevators in our office, so the guys actually took the desk apart and carried them piece by piece up to the second floor! I would recommend this company to ANYONE looking for movers and will definitely book with them in the future.

Brad Milligan

It was perfect! Hardworking & fast!

Chris Grubs

Worked with Troy from beginning to end They loaded our house in half the time we were quoted and adjusted the price as needed. The team was professional and courteous. I truly believe they lived up to the Black Tie standard. Would hire again, no question.

Jason Shultz

First off when you call this company the message states the BEST moving experience ever. Our experience was the total opposite. To start off we repeatedly asked to have an in person estimate completed but were told on more than one occasion that they could do the estimate based off some basic questions and size of our home. We took them as the experts and went along with it. On the day of the move we were given a time of 8-9 for the arrival. The arrived after 10 which on moving day was scary as we began to panic on what we would do if they didn't show. During the move several breaks were taken as it was hot I expected that even though I was charged for that time. Two beds and a crib were disassembled and the movers lost the screws on transport. Luckily we made a sweep of the house and the outside and found them on the ground outside. When arriving at our new house now four hours behind schedule movers began placing boxes wherever they wanted instead of where they were labeled. We took two days picking up and moving boxes in the correct places. The beds were reassembled but both beds were assembled without the support brackets. Instead of informing us of this the movers hid the extra parts under the bed. Completely unprofessional and unsafe. On top of all this the amount of damage done to our items is ridiculous. One dresser, one nightstand, one floorstanding speaker, desk, and this doesn't include that we opened five or six boxes that all items inside were broken(we did pack ourselves). Also they broke the garage door at our old house and didn't inform us. They had to open manually to move some boxes in storage and the garage came off track. After all this and now they have gone 5 hours over the original estimate and including the 8 percent trip fee they don't include in their estimate we spent almost a thousand dollars over the original estimate for terrible service. I would not recommend this company to anyone and will be taking further action.

Alie Faulkner

So you may ask yourself why pay movers? I've asked this question many times, but always came back with the same answer..."I'll just do it myself." A few weeks ago, on a whim, I decided to look into the cost to see if it would be worth it. So, with a limited budget and an even more limited timeline, I didn't go into it with much hope. After doing some research I came across Black Tie Moving and decided to give them a call. I was shocked on how quickly they responded and came to give an estimate (within an hour of calling). It was an easy decision financially when you weigh the cost incurred with moving trucks and feeding "free help." The best part of Black Tie are the movers themselves. Have you ever wanted three friends that are really strong, extremely organized, and always in a good mood to help you move? That's what you get with Black Tie. The attention to detail is second to none (no scuffs, marks or broken items). Everyone from Luke to Troy to the moving staff was very professional and easy to work with. Thank you again for making a usually dreadful task into a pleasant experience. I highly recommend if you are looking to move you give Black Tie a call!