We hired Black Tie Moving Company to move us from Frankfort to our new house in Louisville. We told Manager Troy the scope of the work, square footage of our house, agreed to the estimate, and they said they would be able to move us at 10 a.m. on Sunday. The day of the move, my husband called to check on things since we hadn't heard a "hey we are leaving Louisville see ya soon." Troy told us that he lost two employees today and gave us the new time table of 1:30 or 2. Not the most convenient but we said okay, we can be flexible. My husband called and checked in at least two other times and each time the time table moved from 10 to 1:30 to 2:30 and then to 4 p.m. and finally to not coming at all. Manager Troy told my husband that his employees have been working 18 hour days and they are exhausted, but they could be here 10 a.m. on Monday. I told my husband to fire them this evening because I had severe doubts they would even show up tomorrow. Clearly, this company has larger issues than showing up to our move. They have personnel issues, apparently scheduling issues to accommodate so many clients, and the employees working ungodly hours to try to make it happen. I would have respected Troy if he called at 10 a.m. today or yesterday to tell us the situation and said they could accommodate us on Monday and apologized for the inconvenience, but it was my husband who had to call him with updates the entire time. We got a pretty good picture about how Troy does business, and I don't like it one bit. Do not trust this company! I am going to make sure everybody I know knows about Troy and how he takes care of business so they aren't left high and dry either. I don't anticipate this company will stay in business much longer with the way it's managed.