Reviews of Shur-Way Moving & Cartage (Moving Company)

Julia Ellwanger

Terry and his crew were polite and professional. Despite the rain to start the move day they took care to keep things dry. Moving is stressful but they made it go as smoothly as possible!

Rebecca Daugherty

Very efficient, hard workers. Treated our belongings with respect and we had nothing damaged in our local move. Great attitudes from the team, polite, and gave 110% the entire time. They weren't the low cost option, but they did get the job done 1hr earlier and with 1 fewer worker than originally planned. We were really pleased with the quality of work!

Kyle Fuller

Accommodating to my busy schedule and helpful.

Vicki Smith

I recently used Shur-Way Movers. They guys were great. On time, super nice and polite. Put down runners to protect carpet and cardboard to protect wood floors. Furniture was wrapped with either shrink wrap or moving pads. I would definitely recommend for your next move.

Lucy Watson

The team that assisted with the move were “Amazing!” Josh, Wake and Tyler were with out a doubt the most organized, careful with your things, never complained with any request and most importantly worked well together! From start to finish they listened and answered any concerns we had, explained and kept us updated with the progress! I HIGHLY RECOMMEND Shurway Movers of Libertyville, IL.

Gary O'Reilly

They are the ONLY movers I would use!

Gale Keefe

Best, simply the best. Professional from beginning to end. Estimated and movers, all on time, friendly and totally trustworthy and professional. Dress and demeanor. Highly recommend them

Todd Grunert

Shur-Way did a great job on our move from estimating (Josh) to pick up and delivery. They provided an efficient, economic, and quality move for us. I highly recommend them.

Louise Landry

I wish these guys/gals were national! They were fast, courteous and made us feel good about our move. Moving is very stressful experience and this crew worked as a team and would ask questions, listen and carry out our wishes. I would recommend them highly and would definitely use them again if the need arises.

AustinsFuelRoom .

When we have big shows they move all our Equiptment, top notch, on time and very careful with our Equiptment.

Todd Sander

Did a great job for us on delivery of our storage shipment. Unpacked everything and brought damaged items to our attention. We felt very comfortable with their staff in our home and will definitely be using them for a point to point shipment when we PCS next time.

nikko feichtner

Management

Carys O

I didn't use this company, but they were moving a military family into my building as I was moving out. Hours of interactions with the four men representing Shur-Way left me with nothing but anger and frustration on top of an already stressful move of my own. Shur-Way, these men were a terrible representation of your company and you should know that I will not only never use your company myself but also warn others to avoid as well. These men went from uncooperative after refusing to let us occupy the loading dock we had booked to verbally abusive after "stealing back" (their words, among others) the freight elevator we had also booked for our move. We attempted to cooperate and share the elevator, but every time we went into the hallway, the guys were sitting down "resting." The final straw came when I stumbled on two of your movers rolling around in a box full of furniture pads. When I asked one mover his name, he replied "Jose" and laughed. In the time that it took us to completely move our 1-bedroom apartment out (about 3 hours with 2 men) your 4-man crew had taken a 1+ hour lunch and unloaded 1/4 of their truck. It became clear that because the military was (I assume) paying, these guys were going to take as long as they wanted and, quite frankly, do whatever they wanted. They threw boxes around in the client's storage unit and let large stacks fall over onto other items. I was appalled by what I witnessed and can't imagine the final bill. Shur-Way, I would be more than happy to provide more details should you choose to follow up on this matter in the best interests of company integrity.

steven blum

Great service. 2000 mile move. Packed and moved 3BR household on time and with no breakage including crystal chandelier and antique figurines. Their pricing was at the bottom of all the estimates. Our price was actually lowered because the actual weight was less than the estimated one! Everyone was pleasant and professional! We recommend them with no reservations.

Brittani Smeltzer

Just did another military move and had a driver from this company that was hired by another company to move our household goods. The driver tried to lie about our weight and said we had 2,000 pounds more than we actually did. This isn't the first time we've had to deal with this kind of situation and knew we had to get another weight before our stuff was delivered and what a surprise, somehow we lost 2,000 pounds.... ALWAYS ask to get your stuff reweighed before delivery and as soon as the truck is empty. I can't believe drivers actually do this kind of thing and it happens all the time. This was just one issue of many but would of been a very expensive problem and the others were just very bad organization skills.

Kirby Henderson

The best movers in Chicagoland.

Kirsten Maciejczyk

Half good, half bad. The movers who picked up and loaded my items from IL seemed untrained and the proceedings of the day were never explained to me directly - I had to guess and ask many questions to learn how things would be handled that day; timing, car transport, etc. Also, a few pieces of my furniture were damaged upon unloading at the Libertyville location warehouse. The delivery team in AZ provided the opposite experience overall. The driver, Roy, explained everything, asked me a lot of good questions, and the movers were efficient. I saught out (and paid more for) a reputable moving company to receive a professional experience. It cost a lot to feel uninformed and be left with broken furniture. I suppose in every large company you get a different experience based on the individual you work with.

Mighty Mark

I was very reluctant to use a moving company but after talking with Shur way and finding out they use move the military and all their staff had to of thru an extensive background check to go on base I realized this was the one. They did the move perfectly and clean their staff was amazing and if I ever move again it will be Shur Way

Mary Ann Betz

Although we felt we would be in good hands after meeting the person who quoted our move and picking up our boxes at their very nice facility in Libertyville, our experience was very unpleasant. We were assigned a 4 person crew, but only 3 men showed up initially. The move took longer than quoted even though we had sold several pieces of furniture that had been quoted for the move. Toward the end of our move, we just had the crew dropping things in the garage because we wanted it to be over. The crew used dirty mats to cover the floors of our new home. When they rolled them out, dirt and grime got on our floors. A fourth crew member showed up later in the day and was unprofessional and inappropriate. His behavior made us uncomfortable. He wanted to be tipped even though he had only been on the job an hour. We had damage done to some furniture. Some members of the crew worked very hard and others did not. One member of the crew actually was yelling fowl language while moving a heavy mattress. He was very unprofessional. We had two laptops missing at the other end of the move and they have not been recovered. Unfortunately, I cannot recommend Shur-Way.

Brandon Rhoades

I have used Shur-Way on a few different occasions now, and every time has been nothing short of perfect. The crew was informative, friendly, clean, and efficient throughout the whole process. They never cut corners and went the extra mile to make sure that my belongings were going to be safe. Dealing with the office workers was easy and stress free as well. It is clear to see that this family owned business pays attention to all of the fine details to make sure that their customers are going to be 100% satisfied. Thank you Shur-Way! Highly recommended!

David Bullard

Shur-way did a terrific job with our move. They packed and stored our contents until we were ready to receive them at our new home 1300 miles away. Everyone we dealt with from the estimator and office personnel to the packers and drivers were friendly and professional.

Barry Burton

Josh is as fantastic. He is responsive and always resolved any issue. The office staff however didn’t return phone calls so I had to call Josh who resolved it.

Kaylee Lucree

Updating my previous review: I would highly recommend Shur-Way for your packaging and moving needs. Packed and is currently moving our belongings in a timely manner. Before I stated that I was a little frustrated about not arriving on time, it wasn't on their end. Just a little miscommunication and they arrived at the time they were given. Highly pleased with how quickly they're moving everything, and the gentlemen they sent are doing a wonderful job at taking/moving everything that is needed to

Carol Ferguson

Received our delivery this morning (Libertyville to FL) and wanted to say how pleased we are with Shur-Way Moving & Cartage's service - again! Matt - great job with the scheduling, follow-up and confirmation of our upcoming delivery. Kim - always a pleasure to talk to and made the payment process so easy for us. Josh - our go to guy for every move - sets up the process so everything goes through with no issues. Ray - our driver today. Professional, polite, super nice guy all the way from his appointment confirmation call yesterday to driving out of the parking lot this morning and everything in between. Many thanks for the fine service!

Taryn Aronson

Shur-way was awesome. Very professional, efficient and easy to work with. We had a big commercial move that was scheduled at off hours. They were very flexible. Overall, a great experience.

B Grabert

On time. Very friendly. The foreman (supervisor) was very curtious. Only two things that make me not rank 5 stars. The crew took 2 breaks during the move and when using the bathroom in the house did not clean up after themselves. We'll see how the delivery goes in a couple days.

Kristine Lukasik

We used shurway for our cross country move from Illinois to Utah. Highly recomend Shurway everyone was super helpful from Scott who did our quote, to Chris the head and orcastratter of the move. The warehouse team for helping take additional boxes to our 3 part move. Cannot say enough great things about the team we worked with. We will use them for future moves.

Linda Goldman

Josua and Gunner were my movers. They showed up exactly on time and greeted me professionally. I was worried that the storage facility I'd rented wouldnt be big enough but after showing them the pieces to move they assured me I had gotten the right size unit. They then went right to work, wrapping the furniture so it wouldnt get damaged and quickly moved it onto the truck. We then left for the storage facility where they efficiently unloaded and arranged the pieces in the storage unit in a logical fashion.They were cheerful and polite and a pleasure to work with. They were careful but fast and the move went much quicker than I expected. Thank you Josua, Gunner and Shurway!

Chico Valente

Only got to the initial phone call. The guy who answered the phone was a complete ass. Didn't seem like he wanted to be bothered by customers.

Karsten Johannes

This has been one of the most professional and efficient movers we have ever had and this is our fourth move in five years so we have had an opportunity to try a few. They were polite and courteous, treated our home respectfully and were conscious of cleanliness. They also made fast work of our home. Highly Recommended.

Deb Pietrucha

Movers did a great job at both ends - loading and unloading. Both crews worked efficiently to get everything on/off the truck. Some damage but I expected some so I will work Shur-Way to get tjise items fixed. I'm very happy overall.

Mike Velotta

Terrible service, from moving guys to the claims person. I've used Shur Way in the past, but they have lost their way in dealing with customers. The moving guys were rude to my daughter whose stuff was moved from storage, they lost a $2,000 chair, damaged our new wood floors in the move, and significantly damaged an inlaid table. After failing to respond to our claim effort for two weeks, the claims guy was condescending and rude. They have now refused to deal with our claim at all once we involved the credit card company in the dispute. Apparently they feel they don't have to try to resolve problems.

DAVE BRASK

They support the Boy Scouts and they moved us twice no problems at all.

D L

Not the experience I was hoping for. They texted me and woke me up asking me to leave a review.The crew that loaded my belongings were great. Efficient and did a great job. It went down hill from there. It took them 12 days to deliver my stuff. Imagine living in your new home with nothing for 12 days. When the driver showed up, he had to unload the truck by himself because his crew never showed up. What should have been a 3 hour job instead took 7 hours. 7 hours to unload a 2 bedroom house. 3 and 1/2 hours into unloading the truck, a thin man in his 60's arrived to help my poor driver ( who did an amazing job under the circumstances ). Again, not the experience I was hoping for.

Bill B

The below poster is correct. If I could give them NO STARS I would. Military folks watch out indeed, if you get assigned this company, get reassigned ASAP! If you decide to stick with them get ready to file a claim on delivery, they were just that careless with my family's household goods. I have nearly 1GB of photos of their carelessness and just stupidity of packing and wrapping of everything. I will be sending all of the photos to the owner himself via certified mail, maybe that will get their attention.

Hisa Ishigami

We have used Shur-way 4x for long distance moves now over the past 20 yrs. We have even used their storage facilities. Each and every time the crews have always been professional, courteous and careful. Everyone from the office to the crews have been a pleasure to deal with. We have never been disappointed in their services. It’s nice to know you can’t count on Shur-way and never have to worry about “moving horror stories”. Shur-way is always on reliable. We would highly recommend and use them again when we need moving services.

Sean Carolan

Very pleasant people tobworkbwith.

Larry G

The crew at Shur Way is awesome. My Mom’s closing was delayed at the last minute and they worked with her to get her moved rescheduled right before a holiday. The crew was friendly and efficient. Everything arrived in good shape. The weather was wet during the move and they helped keep everything clean and dry. Great job guys!

Laura Barkley

We had a wonderful experience with them from start to finish. Our crew that moved us were pleasant to work with and great with all of our kiddos that were present.

Mj Seiler

Helpful... efficient...on time... careful!

sandy hausner

Crew was super nice. Efficient and careful. Seemed to be having fun together as well as working hard. I have been unpacking for a week and have found nothing damaged or broken from the move. If anything could be improved upon it would be to stress that a final walk through with the crew should be made before they leave the house. Both inside and out to insure that nothing gets left behind. And a little more time on reviewing contracts. Other than that all good!

Dave LoSavio

This has been by best moving experience yet! Shur-Way provided a comprehensive in-home estimate, along with tools to prepare for this move. They showed up on time, were attentive, took care of my items, and asked questions when necessary. They finished early, and truly showed empathy and leadership during this process. I trusted Shur-Way, and they came through for me. I would highly recommend their services to others!

Chris Wigtion

Good people

Ania Wallace

My first experience was so great it was a no brainer to use them for my second move. The company is a family owned company right in Libertyville, they do local and long distance. Both times the crew were very respectful of our items and if in doubt they would ask not just assume. They were on time and the estimate was quite accurate.

Carolyn Foskit

Daynell (sp)? and Matt were on-time, professional and moved all of our items without any problems. They loaded on Thursday and delivered on Friday. Everyone at Shurway is kind, thoughtful executing with ease for our move. I would highly recommend their services to anyone.

cindy hutson

From start to finish this was very smooth as hard as moving across the country is. All the people that worked in my house were amazing polite professional and just hard hard workers. Highly recommend and when the truck got to my new house just as smooth. Really great and hard working employees

mark perry

A great. Family. To. Work for

rachel hartshorne

Very professional, honest, and efficient!

evelott .

I don't know how they got such great reviews. 30 minutes before they were supposed to arrive they called and said they didn't have enough room in the truck to pick up all my stuff. Then they damaged an expensive piece of furniture, lost an armchair in their storage, and scratched the hardwood floors on move- in. After we complained, the manager Joe actually told us: " We're movers, we break things." Don't use these movers.

MICHAEL SLIOZIS

Let me tell you the story of two folks leaving their house after 30+ years to move to another home just 7 miles away. After those 30 some years we had little to no idea what to expect in the way of moving services and costs. We searched and researched movers for 40 miles around preferring to use someone “Local”. We had responses of just email price menus with no real estimate. It was pretty much “We will tell you what you owe us when we are done.” We had what were more guesses than estimates. Costs to be added at the end of the move included wardrobe box rental ($8 per box), moving blanket rental, packing tape to secure the moving blankets ($7.00 a roll) travel time (minimum 2 hours for a 30 to 40 minute trip) and since we needed overnight storage an additional charge that almost doubled the “estimate”. Along comes Shur-Way Josh. Walks through the house. Gives us an “estimate” and says up front that he goes high just in case. No hidden tape charges, no blanket charges, wardrobe boxes you can borrow, no $7.00 rolls of tape. Clear cut idea of what we were going to pay and for what. The crew shows up the day before our closing and before we could even walk the crew leader through the house the crew was moving things out to the truck. 4 hours later everything was out of the house and garage and in the truck being sealed for overnight storage. No surprise or outrageous overnight storage fee and added travel charges. Closing day. Closing at 1:00. Hope to be done by 2:00. You know lawyers. 2:00 comes. Crew leader from Day 1 calls. “We are at the house waiting for the GO. 5 minutes later I call back. Keys will be there in 5 minutes. Upon our arrival 20 minutes later the same crew, with a change of one player, were full speed ahead. In about three hours mission accomplished. No damage. No broken stuff. Everything in the places noted on the boxes. Professionalism. Friendliness. Careful with our belongings. Polite. Hard working crew. Now the best part. Final bill not a few dollars under that estimate but several hundred under the bid. The fast efficient work of the crew was a cost cutter. Yup, I would recommend Shur-Way. I would used them again. Thanks to tho guys on the crew that worked so hard to get us out and in without a problem. Thanks Josh for an honest transparent estimate. Thanks Alex and Kim for keeping us informed. Thanks Shur-Way.

Shannon Heineman

Recently used shurway to move furniture from my grandmas house to my house. They were on time, very polite, and took the time to wrap everything the correct way. I would recommend this company! Scott (owner) was very kind and made sure I was taken care of!

jimmy kozlov

words can even describe UNREAL

Samantha King

Hardworking, friendly, caring crew.

Robert Dietz

Shur-Way was recommended to me by my daughters who all used them. They couldn't say enough about the service and after using them, I totally agree. The movers couldn't have been more professional, and the issues we had were taken care of in a timely manner. They were great to work with and I would highly recommend them to anyone needing movers.

Sandy Boles

A moving experience that far exceeded our expectations. We moved household furnishings from our Chicago area residence to a residence in the mountains of Colorado. From start to finish, the experience with Shur-Way was excellent. Our account rep delivered excellent service in helping us with an exclusive use of truck contract and related issues and was dead-on in his estimate, which was a very attractive estimate for exclusive use of truck. Scheduling went without a hitch. Three terrific and hardworking women packed our items with care and patience. We were not moving everything from the Chicago home, so the packers had to work with my method of labeling what to pack, plus a number of items were going to be stored in our CO home's garage for further transport later in the year to a different place and needed special labeling for unloading in CO. All was done exactly as I requested. The moving van driver was outstanding, professional and easy-going, and his Chicago crew was hardworking. When our driver pulled up in our tricky driveway in CO, he still had his good humor and big smile plus a local crew of helpers from Denver that worked harder than I have ever seen a moving crew work. Unloading went smoothly and rapidly. Nothing, not one single item, was broken. The company accepted a credit card over the phone in advance of delivery to CO, so we had no hassles with cashier's checks or cash. Shur-Way is a family-owned Chicago area company that does cross-country as well as local moves. They get my 100% unqualified recommendation!

Nicole Biggerstaff

My realtor recommended Shur-Way, and I am so glad that she did! What a super experience! Josh came out and did our estimate, and I was immediately put at ease. He really took his time looking through the house, and he gave a very fair and very accurate estimate. The crew that arrived on moving day was very professional and hard-working. They were great to work with, and I would recommend them to anyone in need of movers. I hope I never need to move again, but if I do, Shur-Way will be my moving company.

Barry Van Orden

I just used Shurway to move from Chicago to DC and could not be happier. This is the best move I've ever had of the 10 spanning 25 years. I interviewed four moving companies and actually had another one in mind before Shurway was recommended by a friend. It all started with Josh who came and did the estimate. He was a straight shooter and was very fair. He was able to tell pretty much exactly how much weight my move would be and gave me a not to exceed/bonded estimate. What sold me the most was the fact Shurway employees would actually be handling all aspects of the move expect for a few helpers the driver would bring for delivery. Come packing day a trio of experienced packers arrived right on schedule and were fantastic. These ladies were on their game and thoroughly packed everything perfect. They spared no expense on the packing material even though I paid a flat rate and not by the box. The loading crew came the next day and loaded everything on the truck expertly and packed everything nice and tight. The delivery also went nice and smooth and the driver hired expert helpers in the DC area to unload everything. Every aspect of the move exceeded my standards and expectations. Shurway not only handled my moved expertly but they worked very hard to accommodate my schedule without charging more. Everything is completely unpacked and there is ZERO damage. Shurway delivered as advertised and everyone I dealt with was great. THANK YOU SHURWAY!

Jessie Hoffman

Had such a positive experience with Shurway, from picking up my free boxes before packing to unloading at the new house. The movers we had were great (Alvaro and Dave are the names coming to mind). They packed that truck perfectly and everything arrived safe, even after being stored in the truck overnight. Thank you for everything, we will definitely refer and use you in the future

Namitha Pai

Best moving experience ever!! Kim was great to schedule us when we needed at short notice. Scott did a remote estimation due to our short timeframe and came up very close to real. The packing and loading was right on time and done very well. Best of all, it arrived on time and not a single item was broken or mishandled . A+