Reviews of National Van Lines Inc (Moving Company)

Laura Cronin

From start to finish (sales to setup to pick up and drop off) a truly painless and in fact excellent experience. Everyone I interacted with was very professional and extremely helpful. My items arrived across country precisely on time and without damage. I recommend and will use national van lines for all long distance moves.

Marc Crenshaw

Seems like a great place to work.

Janet Woodling

During Hurricane Harvey my furniture was safe & secure at Johnnie T. Melia's Moving & Storage. It was delivered to my new home within days of the hurricane. I could not have asked for more.

Meysam Haghshenas

Great experience with NVL. Damon Clark is the best driver ever. THANK YOU Guys.

Lindsay Rao

Avoid at all costs! After our move we filed a claim stating that we were missing items and they refuse to compensate us for it. We were advised that we had nine months to file a claim (we filed way within the timeframe) but they said that because you have to acknowledge upon delivery that all items were delivered, they will not compensate us. Biggest scam ever! Do not use if you want your items to arrive at your new location!!

Mindie Zisser

American Way and National Van Lines made the horrible process of moving into a painless experience. Everyone was very efficient, careful and considerate. From the beginning, Melinda Newport was wonderful. Explained everything thoroughly. Got back to me with questions later on. Made some great suggestions about packing items. Brian O'Malley the driver was timely, efficient and fun to work with (great sense of humor). His crews at both ends took care with our items and were easy to work with. We would fully recommend both these companies for your next move. Now if we could just get rid of all these boxes and bubblewrap!!

Lola Adeola

Great experience, easiest move, stress free, great price. All my items packed and unpacked fo me. Thank you to the rep and the team!

Jennifer Hoppe

Hands down absolute worst moving experience ever. They handled our move from Arizona to Maryland. They delivered our stuff 2 weeks late and the only reason I knew about the delay was because I called them. There was zero communication from them before my calling and harping on them! Then 2 out of the 4 large items that arrived were damaged, one of which was my piano and I am a professional pianist. It is obvious that the entire finish of the piano was sprayed with something and someone tried to wipe it off. Unfortunately they did a horrible job in covering up what they did and were unable to get to the parts of the instrument that were locked so it actually dripped into the instrument. They are taking zero responsibility, tried to blame it on me possibly cleaning it before they picked it up and even threw their own driver under the bus. Now I am having to hire a refinisher to take a look at it and assess the damage inside and out. The entire instrument may need to be refinished because whatever it is, it is irremovable! Even the driver that dropped off the stuff admitted that when he went to pick up my stuff from the warehouse my piano was completely uncovered and that the dresser was already damaged prior to even being driven cross country. I don't know how a company that touted they are so reputable can make such a mess out of one simple move. Shame on you National Van Lines!

S Reed

For my cross country move, I needed to work with several movers, with National Van Lines, Inc. being the company that coordinated the move, and arranged for the other movers at each location. They were professional, client focused, providing me information every step of the way. I would strongly suggest getting a quote from them when considering your move.

Badu Badu

IVL handled my move from NY to CA. All in all, I had a good experience minus a couple of small hiccups. They were very good at getting things organized and kept their work which is important to me. I had no damages or overcharges.

Julie Ovington

Thank you Matt. Y'all are awesome from Ohio to Texas. your guys are the best. Taylor, James,Ray, and the sweetest blond soccer playing, MAN BUN GUY. ( I'm sorry I forgot your name) I WOULD HIGHLY RECOMMEND YOU!

Jakob M

They quote you less get your stuff on the truck and they charge you 2000+ higher than quoted... And you can't do anything about since they are already have your stuff... So fustrated about this should of stuck with my gut and went with Arpon!!!

Carol Schilf

The guys loading and unloading were very nice and respectful. We were given a 10 window for delivery. It came on time, but on the 9th day. We even got a refund because our weight estimate was lower than given in the first quote. Can't complain about that. I'm not sure if other companies do this but we were impressed.

Prasanna Seshadri

These guys are toooo good to be true. Damon, Sebastian and the other person who joined them for moving our house in Boston were so helpful and professional. They moved the entire house in 3 hours and did the same when unpacking too. Not a single thing was damaged or broken. Damon and team kept their date and there were no delays. I will definitely use National Van Lines for another move. Great experience!

Tony John

This company is honest, up front, answered all of my questions, and has integrity.

Natasha Latushkina

perfect move -- highly recommended! great team!

Benjamin Baldwin

The movers arrived on time. They were very efficient. All the packing and loading was done in just 3 hours. The movers were very careful with my breakables. They moved the furniture out in a very systematic manner. I was quite impressed seeing how sincere and organized they were. When they delivered everything, I took an inventory and all my belongings were safely delivered. The company was cheap too!

David Anderson

They are people with no integrity! They along with some of the third party movers they work with need to be investigated, because they seem to have a system of deceit from the upfront representative who will lie right to your face to get a deposit and then suddenly become unavailable. The third party inflates the price based on a different criteria than what the salesman tells you. The arbitrator is of no value because they hold you to the strict letter of the contract. You can't prove anything about what was said to you by the salesman because calls are not recorded. I don't recommend them to anyone! That kind of business can not last.

Marie Hugues

Where do I begin...I was leaving my home of 45 years and very emotional about this new journey. I selected National to move me from New Jersey to Texas to be near my daughter and grandchildren. On moving day, I had the most moving experience due to my movers, Derek and Nancy Washington. I could not have asked for more professional movers. But more than that, they were just wonderful to me and my family. Everything arrived in Texas with the utmost care. Not one thing was missing or broken. The most amazing thing was that we became friends. We shared stories about family and promised to keep in touch. I would recommend them without hesitation. Thank you Derek and Nancy and keep safe and happy. Marie, Scott, Alicia, Isaac and Ella.

Jordan Brandt

Never again. Ever. Still finding lies and stuff that was broke. My mattress wasn't wrapped as was told and none of my furniture either. Stay away.

Allan Armbruster

Excellent. Everything was explained to us prior to the move. The crew that packed was professional, courteous and knew exactly what they were doing. We enjoyed meeting the driver, Joe. He worked with both the packing and unpacking crews. He got our furniture delivered to our North Carolina home pronto. I believe there was a misunderstanding in that the crew that unloaded the truck did not know they would be unpacking the boxes. Although not part of this crew's usual work, they unpacked the boxes anyway. We had a great experience with National. Everything got here in great shape. Thank you National and the great people that make you look so good.

Jon Wooten

The estimator Tim in the Jacksonville area underestimated our house by close to 3000 pounds. The company is now holding our belongings in Florida, and will not give us an answer on when they will ship. They do not return calls nor answer questions. Unfortunately I have already paid and I belive they do not care since they now have their money. You can schedule a move any day, but they canny ship my belongings within the contact time. Very unhappy.

Not Impressed

ALWAYS ASK FOR WEIGHT TICKETS BEFORE AND AFTER UNLOAD ON DELIVERY! DO NOT TRUST THEM!! THEY TRIED TO CHARGE ME EXTRA MONEY EVEN AFTER DELIVERING A WEEK LATE! When everything was all loaded up I signed the paperwork and asked for the pre-loaded weight ticket. I was not shown the weight ticket for before pick-up or given a copy of the weight ticket, the driver said it was just a empty weight or lite weight(Red Flag). We parted ways at that point hoping for a delivery on Monday 10/15 or no later than Tuesday 10/16 from what the driver said. I received a call on Friday 10/12 stating the driver was broke down and they are waiting for a part. National Van Lines would know more on the delay Monday 10/15 and that the driver would not make the scheduled delivery. It’s funny I would get a call about the driver being broke down on Friday 10/12 when the driver told me his truck was involved in an accident(no fault of the driver) on Wednesday 10/10. I had to call every day to try and get an idea on what was going to happen. The truck was in El Paso, Texas at the dealership’s shop for 8-9 days! National Van Lines took no immediate action to find out if they should rent a cab and get my belongings back on the road in a reasonable timeframe. They knew it was cheaper for them to delay the shipment rather than try to make my delivery happen. While this whole breakdown/delay was happening I got a call from Sam’s Express and they said my move was going to cost more that expected! What?! They said the weight ticket came in considerably higher than the first move.. you mean the move from 6 months ago that I know should be a minimum 500lbs lighter than the last trip?! The trip from Florida to Arizona was $5,100 and Arizona to Florida(lighter) was was expected to be $6,300. Hmmm. I complained to National Van Lines and asked to see the truck weighed before delivery and right after delivery to prove the weight difference was correct. On the 10/23(one week after the “no later than date”) we found out the weight Sam’s Moving express told me was 700+ lbs higher than the actual weight. I’m looking for an explanation for this! I need a reason other than the fact that someone was trying to screw me out of money! I called back to National Van Lines and they said “well the weight isn’t as much of a concern to them because the trip is priced more off the distance, time of year blah, blah, blah”. Turns out the weight difference knocked off $700 plus off my quoted price! How many people truly know what their items weigh? How many other times could this have happened? I would have never known on my first trip. This leads me to believe the drivers load the moving truck, top off the fuel tanks and charge the customer extra for weight plus fuel. (I drove truck for 8 years, diesel is just over 7lbs per gallon. That makes it easy to add 700lbs to my load if an average semi holds 150-300 gallon tanks). National Van Lines, let me know what your answer to that is.. All said and done they provided minimal compensated for each day the truck wasdelayed and corrected cost for the weight difference. I’m still not happy! Lying, cheating, dishonesty and what I would call criminal actions do not deserve payment for this outcome! Remember they will hold your stuff hostage unless you pay them in full(even if the price is inflated) 24 hours before your delivery! You are on their terms, they do not care when you call and you are in the worst situation in your entire life. Sleeping on the floor in a empty house with a 6 month old crying, feeling trapped because you cannot get your belongings in a timely manner, feeling cheated and lied to while a company tries to take advantage of you! That is how I feel about a National Van Lines!

Arjun Pai P

Very happy that I choose them. It was a great experience from the day I contacted them to the day I received my goods. Driver was friendly and very helpful.

laura jackson

Bait and Switch with serious customer service issues. We first received a quote over the phone for $2k to load/move (not pack) our 600sqft apartment to our new home 250 miles away. An in-home estimate was conducted where we were assured that certain fees wouldn't be applicable for such a small move and, for a fee, could guarantee our pickup/drop off dates. The 3rd person we spoke to for the 'Official' estimate gave us a total of $3800, including every possible fee, including the one for 'guaranteed' dates that only 'guaranteed' that they would pickup/drop off anywhere in a 3 week window. Glenda frequently contradicted herself and the in-home estimate guy and refused to provide any material we could read over that defined and explained their terms and fees.

Judy Swaim

Pat Carter the sales manager came personally to our home and gave us a quote for our move. We counted on that price since he walked around and looked for himself before telling us how much it would be. On Oct 28, 2016 National Van Lines moved us from Texas to Missouri. The truck came a day later than promised. When the driver got here he told us the amount we had to pay before they would unload our things. This amount was more than $1000 more than we had been quoted and if we didn't pay it they would take our stuff and store it. We paid the higher amount to get our things our of hostage and called Pat who told my husband that he would make sure that we got a rebate or something to get us back some of our money. After a month I called them and they said that they knew nothing about it and they would have him call us. No call back. A week later I called again and requested that Pat call us. Once again...no call back. Another week went by and by now I have noticed that the packer who was packing one of my rooms stole the contents out of 2 brand new Powerbeats2wirless presents that I had saved up for and bought my grandchildren for Christmas. Also a pair of beats ear buds that were mine. He put the empty boxes in with the other things because he couldn't get out with those without being noticed. I called the company yet again but this time I needed to advise them that one of their packers is a thief. I told them which one too. I ask AGAIN for Pat to call about the overcharge and we still have never heard from him. The company has refused to do anything about my stolen items. I would NEVER use or recommend this company to anyone ever. Don't be another victim of their inability to be a trustworthy company.

Barbara Colletta

This was a great experience. The driver and guys were great!

Glenda Ewing

I could not have chosen a better moving company. My experience was pleasant from the first day I called until the end of my move. All the staff was professional and helpful. My mover's were there on time, and took great care of my belinging's, pricing was reasonable as well. Thank you all so much for making this a stress free experience for me! Highly recommended!!!

Samantha Slater

Everything seemed to be easy to start. As we got closer to the move date things just kept getting more complicated. Our moving date was changed twice. Two days before the date of moving we were told our stuff could be loaded but not transported. The drivers truck was having an issue. My husband was told the rate could be lowered due to the issues. When we asked about it we were told there was a misunderstanding and the rate would be the same. When our things were delivered the boxes were crushed and the entertainment center had boxes stuffed inside the cabinet which caused it to break when being unloaded. It was a freaking mess. The guys who loaded and unloaded were nice guys but no real finesse. I would NOT use this company again.

James Lucas

Super expensive and bad business practices. Don't use these yahoos

Rob Eggers

Moved from Jacksonville FL to Leavenworth WA. Our salesman and estimator in Jacksonville were great but sadly that was soon to end. The packers were a day late then the driver was in town but thee didn't have loaders scheduled until the next day. The driver was great and really helpful and the loaders while not employees were good. We were given a not to exceed estimate and were told the final bill would be based on weight. After truck was loaded the driver weighed the load. A few days later after several calls were told the "final " amount based on weight per agreement and paid BEFORE truck was in driveway. The Wenatchee WA agent held us up a day because he didn't have unloaders. The next day he sent day labor guys out but they didn't know anything about moving furniture and damaged several antiques and other pieces of furniture. To add insult to injury a month later we receive ANOTHER bill from National for additional funds with NO documentation other than things that weren't done by the packers.After all we had ALREADY had the load weighed and paid per weight. I have filed a complaint with the BBB but don't think that will go anywhere. Their collections person Stephen A Millsap is certainly misrepresenting the case. After all he wasn't there. BTW this seems to be common with National Van Lines

Joseph Bodmer

Excellent work, prompt, and so professional. I'm never moving again, but they will get lots of recommendations to my friends and colleagues.

Jenna Fitz

Great experience with National Van Lines from the start to the finish. When I first called randomly for a quote I got Aaron Bacon and he was very helpful, honest, and not pushy. With those qualities it made a very easy decision to work with him and the National team. Aaron responded very quickly to emails and was patient with all my questions as this was my first major move. Once the move was set up the great service continued with the mover/hauler Brain and his crew. They did not loose or damage any of my belongings. Then at the end Aaron and management (Lisa) followed up with me to ensure the move was successful, and it was! I could not ask for a better company to have used, and if I move across the country again I will definitely be using National Van Lines and recommend everyone else to do so. I also called about 5 other company's including Allied and other major company's and they were not nearly as responsive and extremely overpriced. Another great thing about National Van Lines is they only charge for the weight you are hauling...if they over or under on the quote you they will adjust per your actual weight.

Derek Otero

The best of the best moving company.. drivers here are like bald men movers, "losing our hair stressing to get your stuff there".. haha.. (that's mine btw) I would use it but I have hair..

Vijay Tailor

Very very poor service. I have taken their service for my move from Denver to IL. So far experience has been pathetic when it came to timely delivery of my goods. Earlier it was committed for July 31st. It's Aug 7th but still i am struggling without any good at home. Outer deadline is Aug 9th and really hope that they deliver by then. It's very poor customer service.

Kelly Johnson

I hired National Van Lines to move my mom from Albuquerque to San Diego. It was, or should have been, an easy move - a 1 bd apartment with no appliances. We chose National because my mom really liked the sales person they sent. They were also the most affordable estimate. Lesson learned. It was a disaster. They were about a week late and lost, damaged or destroyed numerous items. When one person delivered a dresser that had been completely destroyed, she told my mom it's because it was "cheap". I paid for it, and it definitely wasn't cheap. However, even if it were, that's a poor defense for incompetence. If they can't even handle such a small move, I really don't want to imagine how they would screw up a larger move. Caveat emptor with this company.

Ryan Benjamin

I have worked for the same employer for the last 17 years that has used companies like this to move me both CONUS and OCONUS. Understanding this, I can confidently say this is the worst moving company I have ever had to deal with. Why? There is a total lack of communication. There is also a total lack of consistency between the staff and “dispatch”. You cannot get a strait answer from anyone. Nobody is on the same sheet of music. If you are expecting great customer service and reliable scheduling this this is not the company for you. I will be filing a complaint with my employer at my earliest convenience and recommend my employer does not use this company anymore. The only reason I am moving forward with this company is because I am not paying for it and I am too close to leaving the country and having renters on my current house.

Len Johnson

Excellent service, caring people, I was so glad we chose to work with them.

Taimi Weinberg

Service from start of pickup until delivery was great. It was comforting to know that the there was always someone to assist. National Van Lines worked around the delivery date and all objects were delivered intact. Very happy with this company, they are courteous and accommodating.

Jonathan Trent

We used National Van Lines for our move from Dallas, TX to Wilmington, MA. It was not a good experience. The estimator that was sent was polite, professional and courteous. Not one time during the estimate did he mention that parking in the loading zone would be an issue. The day of the move comes, and our driver shows up and does not like the fact that the loading zone is on the side rather than the front of the building. He gets very rude, raising his voice to the point he yells at me that it is my responsibility to ensure that the parking spaces in front of the building are clear. He leaves and comes back the next day after we rented cars (at our expense), parked them in the spaces in front of the building and kept the meters fed. We are given a timeframe for when the movers will arrive in Massachusetts. However, the day before the last day of that timeframe, we find out they are going to be another week because they added stops in the middle of the country. While the company was gracious enough to cover our hotel room during that time, it was a major inconvenience. When our stuff does show up, the driver calls me before 7:00AM (his ETA wasn't until 8:00AM) while I am at the hotel, and complains that he may not be able to get the truck into the apartment complex. This, despite the fact that management assured us that getting a 75-ft tractor trailer in and out has never been a problem before. He does manage to get the truck to our apartment, and they are efficient with unloading things. HOWEVER, one of our dressers had the handle broken off and they delivered one of our TVs to a different address. This is the most unprofessional moving company I have ever dealt with in multiple long-distance moves.

Lawrence Tomczak

DON'T USE THEM. I was not impressed with my moving experience with All Around Moving and National Van Lines. We moved from Michigan to Tennessee, and it was the worst experience that I ever had with moving, having moved 6 times. When I met with the President of the Company, he expressed a number of key factors like covering our key furniture piece, especially the mattresses through out the house. He indicated that everything that I was to move would fit onto one truck. None of this happened. On the first day of the move (already one day later than they promised), they didn't cover and pack our mattresses. They didn't cover some of the furniture to protect it. They indicated that the truck was over filled, not having space for some of our items. They also didn't complete the packing of the truck until almost midnight (after not showing up in the morning until 10:30am). Somehow they were able to get everything on-board. Note: We had 4 less rooms of furniture than was originally planned in the original quote. Upon arrival in Tennessee, they removed the mattresses, leaving dirty finger prints. They carried the mattresses on their sweaty heads, leaving stains on the mattresses. They put boxes in rooms other than were marked. They staged all the contents of the trailer outside of the garage. When the driver told them that he was leaving in two hours, they stopped moving items in the house and just packed the garage and left. After they left, we found multiple pieces of furniture in the garage rather than in the house. I had to hire additional movers to finish the job. They also scratched the hardwood floors in the new home. Their comment was "you should expect your possessions to be broken and require cleaning after a move". When trying to settle with National Van Lines, they refused to acknowledge what had been done. They wouldn't acknowledge the level of insurance we had. They have many level of protection to cover their incompetence. DON"T EVER USE ALL AROUND MOVING OR NATIONAL VAN LINES.

Kristina Kerekes

Malcom our driver, came in with his guys today and gently took all of our HHGs out. It was probably the best experience we’ve had with movers. They were kind, funny and very social! Also, SUPER caring and gentle with all of our belongings. I would highly recommend this company. VERY accommodating with our date to receive our items cross country! Will definitely recommend to friends in need of movers!

Ramon Fierros

Devin Rogan (Mooney Movers - Albuquerque, NM) was responsible for the delivery of my house-hold goods on 03 Aug 17. Devin was unfortunately the lone mover for about 6000 lbs of goods due to a miscommunication from the source moving company. Despite the circumstances, and about 10 hours worth of work, Devin successfully unloaded all of the items and assembled a few beds carefully. Devin was professional, courteous, efficient, and friendly. We provided Devin with lunch and dinner along with many cold Poweraids & water for his hard work. Devin went way above and beyond the normal call of duty and maintained his professionalism and good work ethic despite his circumstances. For this, he earns a Google 5 Star Review and public recognition from myself. To his company management/leadership: I highly recommend Devin for a promotion to a position of leadership as well as a raise in his pay/salary. Devin earned this review! Great work Devin Rogan!

Marcus Brutus

The collection (Kearney of Venice, FL) and delivery guys (Al Coleman) were helpful and friendly. It was the bit in-between which was the problem: My furniture was being collected from Florida on September 1st, and the delivery date I received was from Sept 4 to Sept 16 in Missouri. I had not heard by 15th, so called National Van Lines and Kearney. National Van lines told me it would not be delivered until September 23rd or 24th, although they could not guarantee those dates when I called. If I had not called, I don't know when they were going to tell me. It would have been nice if either or both Kearney and National Van Lines would have at least called me to tell me about this delay. The customer service complaint people at National Van Lines were very good and efficient, and I put in a claim for compensation and received it very quickly. To take 22 days to deliver furniture is to me completely unacceptable and I now know why I see so many self-drive Penske and U-Haul trucks on the highways! My advice to both Kearney and National Van Lines; if you are experiencing a delay, at least have to courtesy to call the customer and let them know. I would most certainly not use Kearney and National Van Lines again. It is easy to see why I see so many self-drive Penske and U-Haul vans on the highway these days….. Ian Jennings

Vanessa Duarte

National Van Lines were courteous, considerate and exceptionally careful with our belongings. I've read a lot of mixed reviews about broken furniture and missing items. When every single one of out items was accounted for and nothing was broken. They even put special stickers on all of our items to identify our load. The stickers did not damage any of our items and they removed easily. My husband protected our furniture very well. Only we know what items of ours could handle the move and what needed a little extra support. For example our Ikea furniture that is fashionable but not solid wood was secured with cardboard and shrink wrap. We cut open large cardboard boxes and taped the cardboard on both sides of dressers, mirrors, and end tables then we shrink wrapped it tight. We did this for many items that needed extra support and everything arrived perfectly. I am so thankful for their help.

Stephanie Noell

Great moving experience. Cross-country moving is so stressful and the folks at National Van Lines provided us with honest, realistic expectations and an easy, online payment process. I would recommend this company to any friend or family member with a cross-country move.

Robert Simmons

There are lots of horror stories when it comes to dealing with moving companies. Thankfully, mine wasn't one of them. From the beginning phases of setting up our move from New York to Georgia with Aaron, all via email and one phone call, to the actual move, went without a hitch. Aaron was extremely receptive, polite and professional. Every email I sent him was answered expeditiously. The driver of the moving truck (Pedro) was also great to deal with. He was prompt, very respectful, professional and personable. He made sure all of our belongings, as well as our home was treated with 'White Glove Service'. Every item was tagged and accounted for. Before arriving at my home to pick up our belongings, Pedro called me the day before and told me he would be at my house about 0815 hrs. He arrived at 0810 hrs. I was extremely pleased that he was on time. I lucked out because Pedro told me unless he had another pick-up, my belongings would be the first delivery. And that's exactly what happened. I moved on the 22nd of May and received my belongings bright and early on the 24th. Again, Pedro called me the day before and the time he told me he would arrive is the time he arrived. All of our belongings were delivered and placed where we wanted them. Aside from a nightstand and a dresser that had a few scratches on them, nothing was damaged. This has a lot to do with Pedro's 14+ years of experience. While in New York, I watched him ensure that everything was packed and wrapped properly. I even saw him instruct his workers to unwrap some articles of furniture because they weren't done as good as they could have been. This was greatly appreciated! As for the nightstand and dresser that arrived with scratches on them, Pedro took care of that with no problem. He even took care of some scratches that were already on the furniture before the move. I wish I was paying attention to what he was doing, because the dresser looked brand new! I don't plan on ever moving again, but if I had to, I would definitely use National Van Lines. And I highly recommend them to anyone. Moving is a stressful process, but I must say, surprisingly, mine was stress free. Oh and how could I forget to mention, National also offered the best price for our move! Hands down, a 5 star rating!

Kelley O'Brien

Awful communication and they really do not know what they are doing.

Carolyn Sexton

Moved from Ohio to Washington (state) and I couldn't be happier with my experience with National Van Lines. All of my items made it cross country with no damage. The driver and my contact back in Ohio made sure I was up to date every step of the way. I would recommend this company to anyone who is looking for an excellent experience with moving.

Michael Schmitz

I worked with Dennis, who did a fantastic job coordinating and executing my cross-country move. He was clear in his communication on how the operation would work, honest about costs, flexible with my availability, and generally helpful and communicative throughout the whole move. The agents on each end of the move were also exceptional. I highly recommend Dennis and the National Van Lines team, and would move with them again.

Harold Hess

They treat drivers right

Jason Head

Lawyer and Trevor are two of the hardest working and honest guys. The took their job very seriously and made sure everything was accounted for and moved without any damage to the house or property.

VERTICAL Wisdom

The movers were on time and very professional. The crew was very careful with all our things. Highly recommend.

Juan Camilo Arevalo

(Translated by Google) Excellent service (Original) Excelente servicio

Ryan Walker

Although National Van Lines was competitively priced, we would not recommend them based on a number of things that did not meet our expectations. 1. On move out day, they sent a truck that did not come close to fitting our 4 bedroom home, despite the fact that someone from National had previously done a walk through of our home to assess the truck space we would need. Within minutes of the driver arriving, he said there is no way they could fit all our stuff. 2. We had to quickly divide our things into essentials and non-essentials since a large portion of our stuff had to go on a second truck. The second arrived one week after our guaranteed delivery date. Although that truck had “non-essentials”, due to the length of time we were without some of that stuff (e.g., our mower), that did become an inconvenience. 3. The movers severely damaged our stairway on move out day number 2 due to carelessness. The movers clearly hadn’t moved a treadmill before, as they didn’t secure the base of the treadmill properly. This caused the treadmill to fold up while they were moving it, literally getting stuck in our stairway, which damaged the walls and railing in the process. 4. On move in day number 1, the movers nearly left without assembling one of our beds. When we stopped them as they were on their way out, they said they couldn’t find the parts even though they were the ones who disassembled them. After more searching, the pieces to the bed ended up being in the glove box on the truck, so had they left we wouldn’t have been able to assemble the beds ourselves. 5. On move in day number 2, the movers couldn’t find the pieces to assemble another bed. Unlike the first time around, these movers did not try to leave without telling us about the unassembled bed. They finally found the pieces wrapped up with our treadmill. 6. One of the truck drivers was unprofessional and offensive. For starters, he didn’t bring money with him to pay the movers when loading, so I had to drive him to the bank. He also yelled at and made mean comments to the movers several times throughout the day. To make matters worse, he also made homophobic comments, which we found to be very offensive. 7. We never received an arrival time for the truck on move in day number 1. We were even on the phone with National the night before the truck arrived and they said we would receive a call with a specific arrival time. The truck driver called us the morning of the move in, saying he had been at the house for 30 minutes and that they were unloading our things into the driveway and porch. We had to rush over to the house (from our hotel downtown, 30 minutes away), which was not the way we wanted to start our move into our new home.

Ronald Keich

I was extremely dissatisfied with my experience with 'National Van Lines' and their partners 'Affordable Quality Moving & Storage.' Although my contents made it from California to Texas, there were a number of issues that were unacceptable and so I would never use these two companies ever again, and they are: 1.) Delivery Date: We chose this company over (4) competitors because they assured us that they could hit our preferred delivery date within a couple of days. It turned out that they were 5-days later than their target, costing us extra money to live those extra days without our home contents and basic necessities. 2.) Moving Cost: Their cost turned out to be 15% more than the not-to-exceed estimates from their competitors (e.g., United, Mayflower, Allied, etc.). And this overage was known until a surprising invoice arrived 6-weeks after the move! 3.) Pricing Model: It was not known until after the move but cost per pound calculated by the estimate was $0.53/lb., but the cost that is added if you have a weight 'overage' during the move is a shocking $0.88/lb.-- a huge difference. NEVER accept their non-binding contract, but instead go with one of their competitors that offers a 'not to exceed' agreement. 4.) Weight Estimates and Weight Scales: Although I had (4) other movers in which I received nearly identical weight estimates across the board, this company stated that my move came in 14% over the estimate--even though I had sold some items after these estimates were performed before the move (so, the actuals should have come in even lighter). And the method in which they try to prove weight actuals are through 'trucking weight scales' which are impossible to validate, and so you just have to take their word that they are legitimate and that only your contents were on the truck when it was weighed. 5.) Customer Service: The management folks that I dealt with (Kelly Kirkland, Steve Millsap) to get consideration of a reduction regarding this $1,400 bill were not helpful and their corporate line is to say that they are at the mercy of interstate tariff charges, etc. and cannot offer any reduction. Bottom Line: Use any one of the major movers and stay far away from these companies; Affordable Quality Moving & Storage and their partner movers National Van Lines.

Debra Mosher

They were awesome! They took great care of our belongings, were very professional and very pleasant to work with. I would highly recommend this team!!

Jeremy Watson

I just got off the phone with this company and they quoted me $1,700 for a 1 bedroom! 40 minute drive...what a jerk he was over the phone. Bashing all the other moving companies then quoting me $1,700. I'm working with someone else now for $616. Very unprofessional. I would not reccomend this company to anyone.

Madeleine Pate

If I could use one word to describe National Van Lines it would be INTEGRITY! They care about you and your stuff. If I could give them all a big hug I would.

Juan Sin Miedo

Good job

Taylor Blaeser

HORRIBLE. They called me the DAY BEFORE the move to tell me my things wouldn't be delivered on the day we agreed on. Then proceeded to tell me there was "no way around it". Horrible customer service, DO NOT USE NATIONAL VAN LINES.

Janet Oestreich

This company is horrible. Moving Services was the local moving company in Tucson and grossly under estimated the weight. The move was more expensive as a result. My belongings had to be in storage for 3 months and boxes were crushed when they came out of storage. Even the driver remarked on the condition of my things. The driver literally broke a leg off of a chair during unloading. Many of my things were broken and one table was not even off loaded. I have been trying to get the driver to ship it to me for 2 months. The insurance coverage is terrible and very small compensation for the damage that was done. I do have to say that National Van Lines did send a claim check promptly, but why wouldn't they - it was a paltry amount compared to the damage. Please get more than one estimate, read the reviews and don't ignore the bad ones like I did.