Reviews of Hollander International Storage & Moving (Moving Company)

Gary Taylor

Hollander did an outstanding job moving us from Illinois to Florida. Tony R, driver and his crew treated our goods like their own when packing and loading and unloading the truck. We will certainly use them again.

Lisa Hoerler

Wonderful people to work with. They do what they say they will do

Rachel Ornstein

EDIT: I have changed my review to 2 stars. Read update below original review. We had an appointment set up to do a virtual tour of our apartment with Kevin. We had set up the appointment with Maria and had received a confirmation email and text that the appointment was set up. On the day of the appointment we hadn't heard anything so I called the main line. I was told that we would receive a call or text with information at the time of our appointment. We waited until about 10 minutes after the appointment was set to start and called the main line again. The woman we spoke with told us she didn't have any information about Kevin and that we should give him until half an hour past our appointment time. Once it was 35 minutes past our scheduled appointment time I called again. The woman stated that she was unable to see any of our or Kevin's information. She asked if we were given an email or phone number for Kevin. I said that we had only been given his name in our confirmation email. We were told that nothing could be done until Monday as it was the weekend and no one was available at the local office. We will definitely be using a different moving company that respects our time. UPDATE: A few hours after the appointment time I got a call from Kevin. He apologized and offered to do the virtual tour at the time. I informed him that we had waited long past our appointment time and we had other things we needed to do that day. He gave a few different excuses as to why he missed the appointment (one of which was that he lived in a different time zone, which made me question why we would be assigned to him if time zone was going to be an issue), and stated that I should have been given his contact information. I told him I was given nothing except his name, which was frustrating, as there was nothing I could do when he didn't call. He offered to do the appointment any time that worked for us and we scheduled for the next morning. The next morning he called right on time and we had the tour. He was extremely friendly and kind, and he gave us a discount on our services for the error. Out of all the estimates we were given, Hollander was the cheapest option and I really liked Kevin, I just wish he hadn't tried to give a laundry list of excuses as to why he missed the first appointment. I would have rather he just apologize, tell us he was going to give us a discount, and move on. We didn't end up going with Hollander, but that was due to our move date being rescheduled and us deciding to do the move ourselves.

Jaclyn Schwarz

DO NOT USE THIS MOVING COMPANY! They have very unprofessional customer service and speak to you disparagingly.

Kevin Lydon

Only reason I don't give 6 stars is the driver listened to the damn GPS which out here in the country is wrong and friends have done the same thing coming to see us! We had 3 quotes from around the suburbs. Moving from Naperville to Galena. Chris who came to the house was by far the most professional and almost guessed the weight to the pound! The follow up the whole process before actual pickup was right on. P/U early the 12th and deliver to Galena the 13th. No biggie right? These guys worked so hard, had great attitudes, laid blankets and runners and nailed it. I couldn't have been more pleased. Then deliver it the next day Friday....wait a minute!! Friday the 13th??!! Ahhhhhh no big thing! Full moon?? Ahhhh no big thing right? So morning of we are waiting at the new house and get a call from the driver. The damn GPS took them down back roads which is rough enough for cars here in Galena and the couldn't turn back around. It winds through the back hills and is gravel and paved. It's a 55 ft. long trailer which they are usually 40-45, and on one bend its got one wheel stuck. Now a semi-tow truck! Finally he gets out and gets here and no way is getting into our drive so they have walk down the steep blacktop drive and it was slippery and cold and at least 100 feet to the door. Imagine each box one at a time. Worked for hours and hours into the cold night. Our new sofa came with a small rub on it and the driver took pictures and said no problem and noted it. This crew deserves praise for the "Friday the 13th" move from hell. They never gave up and kept their great attitudes from the beginning to end. I own my own business and it was inspirational how they kept it upbeat despite numerous set backs! The claims department quickly handled the damaged piece and sent a check out within the week. I couldn't have been happier and have moved at least 10 times and this was the best. We all face adversity......it's how we deal with it that matters. Kevin L.

Martin Žajdlík

The best! Very nice and helpful people. Just be aware, that if you exceed certain weight, you will be charged a lot on top of the normal price - something we were not informed ahead while filling up our crate. And when we were encouraged to bring even more stuff to fill all the free space, being charged about $1200 on top of the expected, was real surprise. In our case, ordering the whole container would be cheaper and also we could fit 10x more stuff.

Jim White

We had a great experience with Hollander Moving. Everyone we dealt with was knowledgeable, friendly and helpful. We had never made a long distance move before. Our concierge was able to answer all our questions and provide useful tips to make our move as easy as possible. Our driver did an amazing job of inventory and packing the truck. The moving crews at both ends of the move did a great job of carefully packing and handling out items. Our items arrived on time and in great shape. I would definitely use them again in the future.

Apurva B

We used both their packing and moving services. The team that came treated all of our items with respect and carefully packed fragile items well. We learned that Hollander sub-contracts out the movers, but the team that packed our items was the same team that delivered and moved all of our items into the new home, so that consistency was nice because they knew exactly what was in each box and our furniture pieces. They did a great job overall. All in all, this was an excellent moving service.

Kelly Nelson

We had a fabulous moving experience with Hollander. The moving guys were awesome, friendly, courteous and hard working! We did not have one broken thing.

Aida Hakirevic

Hollander coordinated my international move (Canada to USA) and despite some initial communication challenges between the central office and the local partner at the origin, the move was handled very well. Packing and pick up was very efficient yet careful and the same for the delivery. Border crossing had no issues or questions and it is because Hollander and their partner were prepared and checked all the paperwork ahead of time, and the CBP knows what to expect from their drivers, so good reputation counts. Job well done!

Charles Shapera

Hollander is a great company. When we moved they did everything they could to make the move simple and smooth. We needed to empty our condo on a Friday and store everything over the weekend for a Monday move in to our new house. No problem! We had a full storage unit that needed to be picked up. No problem, again! Everyone we dealt with was professional and courteous. Could not ask for better service. When we need them, we will definitely use Hollander again and can’t recommend them highly enough. Thanks!

JP Ramirez

The structure of the customer service component of this company is not designed well. They give you a great rep up front, Scott was knowledgeable and very helpful to find the right move size estimate and answered questions. After you sign, though, the contact went dark. I could not contact Scott anymore and he told me that it was not his job to handle service after the sale was made. His admin assistants were not very responsive either though ultimately followed up with the additional logistical info I needed (moving times / details about my building / loading zone etc). I felt I had to be overly proactive about getting the basic info I needed, I had no dedicated rep after the sale and it was extremely frustrating. I felt if I was paying $7000 in moving costs that this company should act like it it, and I was underwhelmed. The move overall was fine—if they had just stayed in contact more leading up to it I would have had a great experience.

Nick Mahramus

We used Hollander International Storage & Moving to move my parents to Florida. The drivers were courteous and efficient. They showed up on time and the move went quickly. All items were delivered with nothing broken or missing.

Karla Wright

Hollander moved our large household from Chicago to Athens, Greece. It was a difficult move, but Holllander (and the moving company that they contracted with to handle the Greek end) made the experience as seamless as possible. Our many things arrived--including large numbers of glass and fragile pieces--with only a couple of minor dings. We obtained three quotes for the move. Hollander was the most expensive, but Dave Hollander impressed us a great deal in 'selling' his company and we were absolutely delighted that we paid the extra money. Hollander is, quite clearly, the best there is for international moves. I assume their local moves are equally excellent.

Joseph Richter

Outstanding service!

Eric Hamlin

The moving team was very efficient and thoughtful with packing our materials to be moved.

Yongyi Ivan Ye

Great service.

Richard Valko

We have used Hollander multiple times and find they have always been wonderful to work with and careful with all of our belongings

Michael Richardson

Communicative, Friendly, Damage Free, Fair price. That's about all you need to know for a move right???

Nick Mirabelli

The men worked fast but carefully. They took care to wrap what needed extra protection. They gave me advice as they unloaded their truck about placement of our furniture. The scheduler,Rebecca, was very considerate of our needs and did everything she could to meet our needs.

Pamela Casey

This is by far the best company and moving experience ever. They are prompt, knowledgeable, professional, courteous and offer consistent excellence from first contact to completion. Highly recomend; five stars all the way. We have used Hollander several times and each time they shine! Their competence and precision organize me and keep me from having the typical anxiety associated with relocating. Highly recommend!!

Neal Ford

Excellent crew from estimate through delivery. Made my relocation move from Chicago a very Smooth experience. Everyone was professional and knowledgeable. Diane was so great to answer questions throughout my move process. The crew that loaded and packed everything in Chicago was absolutely fantastic. They had my entire move out completed well ahead of schedule. The care they took to wrap and protect everything was truly a step above anything I had experienced previously. 10/10 would recommend them to anyone!!

Barbara Clement

We are very pleased with our moving experience from beginning to completion of our move. Scott did a great job with inventory and pricing our move. Diane handled logistics keeping us informed and follow up on third party take down and set up of our treadmill. Manny and Dale managed our move keeping us informed of delivery date and they were on time and took very good care of our belongings, no broken items. Everyone was professional. We would highly recommend them. Thank you

Joan Harpham

I did not use this company but I had a horrible confrontation with their movers on May 19. I live in an apartment building. It is fairly large. The street in front of the building is narrow and its hard for cars and trucks (and people) to get in and out. Movers are supposed to use the open alley with a ramp to move items in and out of the building. When the movers came to this building on May 19 before 8:00 a.m. they parked directly in front of the NO PARKING sign and walked through two glass entrance doors in at the front of the building. When the movers moved items out o the building they also used this door and the handicapped ramp reserved for tenants and visitors. I mentioned this to the movers and my answer was 'F...K you. Mind your own business! We'll be out in 15 minutes." There were more ugly words and the 15 minutes was actually more like 3 hours. The movers never moved the truck behind the building to do their job. The alley entrance was clear and spacious. It didn't block traffic. There was a ramp to easy move in through the double wide garage door. The movers blocked the elevator with the items being moved. They blocked the hallways. The entrance was blocked. I contacted Hollander about this and was told that movers often had to use the No Parking zone because they needed to get in and out of the building quickly. Well, it would have been a lot quicker, faster and safer to use the designated entrance at the back of the building. I guess once I suggested the movers go move they didn't want to admit they were wrong so all they could do was swear and make threats and waste a whole lot of time.

Frankie Garcia

Best moving company

Steven Hanna

excellent service!

Roger Carter

Hollander Moving rocks! For Chris, I just wanted to pass on our thanks for all you did for us. We truly felt you had our back and were working in our best interest. You made the whole process painless. We also wanted you to know that the crew you selected for our move was fabulous. Thorough, quick, careful with our belongings, easy to deal with, and worked well together as a team. We thanked them, of course, but it would be wonderful if they received well-earned pats on the back from you. If you are planning a move, choose the best - Hollander International Storage and Moving. Thank you again, Jean and Roger Carter

Ronald Porter

When you are looking for a the A-Team in Moving! Hollander understands what It Take to make your move good.

A Google User

Hollander Storage and moving is an ethical company. I had an issue, and their resolution was very satisfactory and fair. Highly recommended.

Craig Brynn Schander

Very friendly, and personable crew Took care in handling belongings Would definitely recommend.

Debra Dunbar

We recently used Hollander for our move to Austin, Tx. The team did an outstanding job. Everyone was friendly, professional and handled our boxes and furniture with care. I would recommend to family and friends to use them for local or long distance moves. Great job!!!

Adam Borger

We used Hollander for a move and had one of the worst moving experiences for my life, and I’ve moved 11 times in the last 21 years. They damaged a deep freeze, wine fridge, crib / changing table combo (that had to be thrown out, and over a dozen other items of similar expense. I would suggest another company for any of your moves.

Brian Purscell

I have moved several times in my life and the experience I had with Hollander was second to none. They were efficient, profrprofess, and friendly!! I would recommend Hollander Moving and Storage to anyone contemplating a move!!

Jill Chomycia

Normally I would wait until the end of an experience to rate, but I don't see how Hollander/Mayflower/United can possibly improve the experience beyond one star at this point. First, the packing team took longer than expected to pack, so rather than make us wait around, they offered to lock up when they left - instead, they left all the doors to their house wide open. Not just unlocked, OPEN. Front door, back door, garage door - in Chicago. We moved out of state, so never would have noticed if our neighbors hadn't been kind enough to call us and let us know. Then, on the arrival end, we have just experienced our fifth delivery delay. On this most recent delay, they haven't even bothered to give us an ETA, instead we're simply told that our belongings will probably arrive within the original delivery window (e.g. three weeks after packing, instead of the original 1 week that they strongly insisted was likely). At no point did they call to let me know these changes in delivery dates, instead they let me call them and leave messages after they fail to confirm. With two children under age three, we've been without beds, cookware, toys, or clothes while trying to settle into a new, empty apartment and starting a new job. I've had to buy inflatable beds, paper plates/utensils, duplicate cookware and meals out, and if the late summer weather doesn't hold, I'll probably have to buy clothes. Unbelievable. I doubt I'll ever use any full-service mover again after this experience. PODs, UHaul, and three guys I hired off of Craigslist for past moves were all much better, faster experiences with no tears.

Sheldon Wecker

Our moving team showed up on time, treated our posessions with respect, and delivered on time and without damage.

Ginger wilfong

Very responsive! The entire process was very organized and painless. Highly recommend! Staff were very knowledgeable and determined to make us happy!

Maria Riccomini

Get Movers

Dariusz Pawel

Excellent job

Nancy Stott

Hollander unloaded our chicago to chattanooga move and they were wonderful. Everything was put in place, the boxes handled gently & the crew worked well with our chicago driver. Thanks armstrong & hollander van lines.

Pavel Brendler

We hired Hollander to ship our one bedroom apartment from Wisconsin to Germany. PROs: - very good customer service (Ben W. and Aaron P. provided quick responses, detailed and professional answers to all our questions); - all our stuff was carefully packed; no damages ocurred apart from a couple of broken plates and a small scratch on kitchen table; CONs: - very long delivery dates (10 weeks instead of announced 6-8). It took the company 6 weeks to load our stuff on a ship. - very costly insurance. Unless you are ready to prepare a detailed list of each spoon, book, etc. in your household together with its value, you have to insure your goods by their weight. The fee is 2.5% of goods value, where the latter is $15/lb. This is close to a rip off. My employer paid for the move, so the cost of the move together with insurance (around $7,000) was less of a concern for me. I can recommend this company but don’t expect your goods to arrive soon. I wonder if there is another company out there with the same customer service but faster delivery times and more flexible insurance policies.

S M

Best moving company ever. Professional, on time, and kept me updated all along! Would definitely use their services for my next move.

Double Ghod

These guys really know their stuff. I looked up 'professional' in the dictionary and I saw Steve's face pasted by the definition.

Luz Godoy

Hard working packers, drivers, and movers! Stay strong Hollander.

David McAley

Moving 3 times in 2 ½ years is not something Lynn would recommend to anyone. For us, it would have been impossible without the assistance of Chris and his crews at Hollander Moving and Storage. We’ve done home-to-home, home-to-condo and condo-to-condo moves. In each situation, we found Hollander’s staff to be professional, organized and efficient. They packed my family portraits safely and carefully. They suggested ways that I could save money. And they moved the furniture, cartons and boxes as if they were moving their own valuables. In addition, I have used Hollander’s storage facilities. These I found to be safe, secure and reasonably priced. And they’ve gone out of their way to allow me access to my stored belongings. I have found Hollander’s people and services to be Top=Notch. Call and ask for Chris. He will make the entire process as pleasant as moving can be.

Beverly Rosenthal

Everything worked out perfectly. Definitely recommend them.

Mark Merrill

We moved cross country and utilized storage before we could move into our new home. Everything was delivered as scheduled and nothing was broken in the move. Hollander did a great job of organizing and coordinating or move. Highly recommend them.

Nicholas Kelly

Company ruined master bed fabric head board with grease / black oil during local move in Chicagoland. Unacceptable.

Alka Anand

Excellent service.They came on time to move all our boxes and furniture.We moved from Mount prospect Illinois to Charlotte NC. We packed all our things for the first time and not a single thing was broken when they delivered. They are very flexible for changes. We had to change our dates 3 times and they accommodated well. The delivery was also on time. They even accomadated our request for delayed delivery when we were still finalizing apartment in new place. All the small furniture and mattresses arrived wrapped in clean covers. I highly recommend this movers.Their price is reasonable as compared to famous movers and service is awesome.

Thomas R.

The men worked very hard and efficiently. Finished ahead of time and went over and above the call of duty. Great guys. Highly recommend!

Allen Butler

Great experience! Customer service was off the charts. I highly recommend these folks if you want a worry-free move.

Donna Kabrud

Frank and his team ensured my move was absolutely seamless and smooth - my best move ever and there have been several!

Nicholas Sestito

Working with Rob & his team was a breeze! I received constant contact from his team from start to finish. I was given plenty of notice when to expect his team on pick-up & delivery day. They arrived within the window I was given, handled everything with care and delivered on time with no issues. I highly recommend using Hollander!

Christine Pawlowski

Used Hollander for my move last year and was very pleased. Pricing was competitive with other movers in the area, crew was prompt, courteous and very careful with my furniture. I would recommend Hollander to anyone contemplating a move.

Joseph Braun

On time, kept promises, workers were VERY CAREFUL. We are still unpacking, but so far we have found no damaged goods. Price was competitive.

Barbara McQuillan

The moving team I had was excellent--they worked well together and took extra care to ensure the safety of my possessions.

Mary Williams

Great moving experience! The men worked in unison with efficiency, taking care with every item. I would definitely hire their service again.

kathleen farnsworth

The sales rep. advised us to purchase ins. and that they would provide boxes and paper we just pick it up at office. It was very unorganized with the box pick up and raining, had to ask them to wrap boxes in plastic. Movers at the house were fine, but we were not told until the truck was pulling out of the driveway that our house would be unloaded in Elk Grove to be put on another truck which would be going to Phoenix. The shipment was due 6/20/14 It came (3/4 of belongings) on 6/21/14 and since it was going into storage, something the salesman knew, we were not compensated the $100 for the delay. We did not see the removal or repacking of our home and when the truck arrived, it look like a different shipment. The remainder of our goods came a few days later, no that's right, no $100...Now we move to our home to find tools stolen and many items that were packed with bubble wrap and paper broken. Now, try to have them email the claim form!!!! and it continues....I highly suggest using our bad experience to steer you in the direction of another company.

Roberta Rubin

They made moving feel easy. The men who were on the truck were so nice and “not in the way.”

Quin O'Brien

I could not be more happy with the service I received from Hollander Storage and Moving. They exceeded all expectations. As a matter of fact, the previous reviews were so bad that my wife was extremely leery of using them at all. We moved our household from Chicago the Canary Islands (Spain). Ben West was our agent in Chicago and Laura Tarno (Sterling) was our contact in Spain. They were the lowest quote. They packed 100% of the items. They made a list. They were clean and on time. For the voyage, we were kept in the loop every step of the way and Laura worked with us to ensure that we had the proper paperwork to clear Spanish customs. I will give a full recommendation to anyone that asks.

Michael Helfer

Dave Hollander and his team are the BEST! I have used them for multiple moves and he has gone above and beyond everytime!. Highly recommended.

Richard Mitterholzer

Workers were friendly and polite. They did a great job.

Barry ONeil

Hollander has moved us twice in the last 15 months. Their employees are all extremely professional from packers to drivers to office personnel. The follow up is excellent. They called multiple times during the move to check on progress and ask if we encountered any problems. I recommend them highly.

Kathy Walczak

Courteous, professional staff, everything arrived in tip-top shape and they took care to put the boxes in the room they were labeled for. A+++!

Karen Latham

Experienced knowledgeable crew that worked well together. Wonderful sales and support staff, too.

S Phillippi

On time, professional, well-mannered. My property was treated like it was their own. Not much time for chatting - they stuck to it and finished loading a two-bedroom condo (with some large pieces of furniture) in less than four hours. I was squeamish about the quoted cost - but now I'm glad I signed the contract.

David Pals

These people keep deleting my reviews! I understand. They don’t want people to know the truth: Hollander sucks! Big time! BEWARE of this company. They broke some of our stuff, and after a long delay, said they “weren’t responsible.” We even paid for the “extra insurance.” What a joke. I will be glad to provide details. David Pals Mt. Dora, FL

Sandy Clark

The three employees came in and worked swiftly to get our possessions packed up and ready to ship. They were courteous and efficient.

Sarah Rose

Do not use. I would give zero stars if possible. Very unprofessional company. Our assigned agent no showed to their scheduled estimate appointment at our home. Then failed to return any phone calls.

Tara Jabbari

I would like to express my complete satisfaction from your staff's performance. From the two gentlemen who came to make the wooden crate for the top dinning table glass to the three movers who came to wrap and move the furniture and other items. They were all on time, professional, polite and efficient. These days no one knows his job right much less doing it to the perfection. I will definitely use your company again and will recommend it to family and friends worldwide.

Shirley Howell

My state to state move went smoothly. I used their storage which was great! Everything was delivered on time and intact.

sparkiplayz2 8

Pretty good service along with nice people. When you call, you talk with the claims manager. Movers are always on your request and are really nice. Is quite expensive though it's great service so you could say it's worth it. Good service done by good people!

Susan Moran

The crew was amazing-- polite, trustworthy, hard working, careful, and efficient-- I would highly recommend!

Susan Pedersen

My moving team was awesome! Very professional, very personable and handled my possessions as if they were there own. I would recommend them to anyone!

Tracy Smith-Jackson

The movers were very fast and did good work.