Reviews of La Rosa Del Monte (Moving Company)

Ileana Bencosme

Horrible experience with this company. You basically pay them what they call "complete service" and "door to door shipment" and it is all a LIE. Payed around $3000 dollars to have shipped from Miami to DR and have been going from city to city to do paperwork for them! And now I have to pay around $300 dollars more so they can release the shipment. Hidden fees everywhere! They do not know what expectation setting is. Not a trustworthy company. Save yourself TIME and MONEY and RUN towards any other moving company

Porfirio Mir

El peor servicio que puedas recibír ,un delivery desde Santo Domingo me duró más de tres meses,pague un seguro y luego que me llegó un tarro partido lo reclame , le mostré fotos y un supuesto comité rechazó el reclamo.Es horrible hacer negocios con gente que no dan la cara ,nunca Cojen el teléfono,te mandan una carta y después nadie sabe .Esta gente hay que reportarlas ,es muy fácil burlarse del cliente ,solo hay que mirar lis reviews.Mi peor experiencia

aliina Boricua

i used them back in 2015, the package arrived nice and in good shape... HOWEVERRRR in 4 years lots thing changed like this guy Juan/JAVIER idk how is called he won't answer his damn phone, then i call to rosa del monte and this lady makes me call that guy ... once i said hes useless i was the bad one LOL then they transferred me to this other nasty lady... like NOPE seems they don't want my money so i went instead to U-Pack :) im moving from FL to PR and see UPack they do want my money! good luck rosa del monte, because i was looking forward to send tons of stuff often for my business but if u treat me nasty i don't want anything to do with this kind of people.

Eduardo Profet

Terrible experience, they didn’t even unwrap the furniture or throw away the garbage. Refused to assemble the bed they disassembled at pickup. When i called the supervisor she had a terrible attitude raising her voice at us. Very unprofessional.

Victor Radames Martinez

Excellent Service

William Ruiz

Esta compañia me robaron un taladro rompieron los candado de la caja y luego de meses respondiendo todas las peticiones de esta compañia fraudulenta no tuve respuesta alguna de los representantes de esta compañia. Entiendo que nunca fue su in tension de resolver el problema . Yo personalmente no recomiendo esta compañia ya que no tienen los pantalones para responder cuando algo mal pasa . Toda mis pertenencias llegaron rotas o con raspasos tampico respondieron por eso les digo no tienen nada de responsabilidad . No contrate This company stole a drill broke the lock of the box and after months answering all the requests of this fraudulent company I had no response from the representatives of this company. I understand that it was never your in tension to solve the problem. I personally do not recommend this company because they do not have the pants to respond when something bad happens. All my belongings arrived broken or with tampico raspasos they answered for that reason I say to them they do not have anything of responsibility. Do not contract

Paul Phillips

im very pleased with this office. they helped my family and i move from orlando florida to berlin germany. it took a little longer than expected, but being it was going by boat that was to be expected. there was some minor damage but the insurance company took care of everything, no complaints whatsoever. i will be using them upon my return.

Mia Mega world

(Translated by Google) The worst of the worst, do not take responsibility for your things, I broke everything, a 65-inch TV that bought two days before to bring it broke and they were not responsible for them, despite paying extra insurance. The staff is not professional, they packed me up food that arrived rotten at my house, they lost me various things and I did not even imagine all the time that I worked in customs in the Dominican Republic and every time I called they did not tell me anything, in Orlando they disregarded me and I had to deal with people in the DR, I give it a star because there is no less. They are shameful intespinsable, lack of respect and professionalism. (Original) Lo peor de lo peor, no se hacen responsable de tus cosas, me rompieron todo, un Tv de 65 pulgadas que compre dos días antes para tráelo lo rompieron y no se hicieron responsable por ellos, a pesar de que pague un seguro extra. El personal no es profesional, me empacaron hasta comida que llego podrida a mi casa, se me perdieron variad cosas y ni imaginar todo el tiempo que duro en aduana en República Dominicana y cada vez que llamaba no me decían nada, en Orlando se desentendieron de mi y tuve que lidiar con las personas en RD, le doy una estrella porque no hay menos. Son unos descarados intespinsable, falta de respeto y profesionalismo.

ANGEL ROSARIO

Son personas responsables

Grisel Rivera

DEFICIENTE ,DE CHICAGO A FLORIDA MAS DE SIETE SEMANAS Y APARTE HASTA MENTIROSOS CONTESTANDO EL TELEFONO....MEDIOCRES HASTA LO ULTIMO Y EMBUSTEROS. SE IMAGINAN SI LA MUDANZA FUERA A PR SE HECHABAN TRES MESES

evelyn silva

8 weeks took them to deliver from Bk to Orlando and still giving me the run a round dnt waste your time they don't have the story together, so much money, hope my TV is not broken

Marlene Virella

(Translated by Google) Terrible customer service, bad attitude liars took 4 months waiting for my move only took "six weeks". (Original) Pesimo servicio al cliente, mentirosos con mala actitud llevo 4 meses esperando mi mudanza que solo tardaba "6 semanas".

Howard Gallagher

Very kind and cordial staff. They arrived on time for the estimate, took their time explaining everything detail by detail, and gave me a great rate. Come the time of my move, they did not dissapoint. The movers were very effecient and delicate with my goods. At destination in NY it was no different. Also i have to mention, i have moved many times before, but this is the first time that the same company that is picking it up, is the one delivering itm it gives a peace of mind knowing imy goods were always in their posessions, with other companies its usually an entirely different company delivering. Would 100% reccommend.

Liliana Lugo

I was very pleased with the service from PR to IN. The delivery guys, Jaime and his uncle were great and nice.

Junior Burgos

(Translated by Google) Exceptional (Original) Excepcional

Diana Padilla

Mediocre, irresponsible, and disrespectful! The Puerto Rican staff was wonderful, and they picked up my belongings swiftly and as promised. But the delivery has been a nightmare. First, it got delayed 2-3 more weeks than promised. Second, they never called to confirm the move had arrived in Orlando. I had to follow up several times. Third, the person coordinating the move in Orlando kept providing misleading information about the delivery. She promised a delivery date, and when called to confirmed she changed it. Fourth, her attitude was rude and disrespectful. Do yourself a favor, and choose another company.

Carrie Rolon

(Translated by Google) I made a contract to move furniture from Puerto Rico to Orlando on Sept 18, 2018 I was promised delivery for three weeks and despite being calling every week for update they have not arrived. Today December 5, 2018 I call and speak with an employee by the name of Dorimar with a negative attitude and she tells me I will be charged an additional $ 75.00 for uploading my loveseat to a second floor. Ask to speak with supervisor and my name is Mrs. Patricia Bonilla with the same arrogant and negative attitude. Even insults I had to accept from this lady who accused me of not reading the contract I signed for transportation. I asked for compensation for the delay in this process that became three weeks to three months. Negative attitude, lack of respect and no courtesy in customer service. DO NOT CONTRACT WITH THIS COMPANY NEVER !!!!!!!! (Original) Hice un contrato para mudar muebles de Puerto Rico a Orlando en Sept 18, 2018 me prometieron delivery para tres semanas y a pesar de estar llamando todas las semanas para update no han llegado. Hoy Diciembre 5, 2018 llamo y hablo con una empleada por el nombre de Dorimar con una actitud negativa y me dice me va cargar unos $75.00 adicionales por subir mi loveseat a un segundo piso. Solicite hablar con supervisora y me llamo Sra Patricia Bonilla con la misma actitud arrogante y negativa. Hasta insultos tuve que aceptar de esta senora que me acuso de no leer el contrato que firme para transporte. Le solicite compensacion por el delay en este proceso que se convirtio en de tres semanas a tres meses. Actitud negativa , falta de respeto y nada de cortesia en servicio al cliente. NO CONTRATEN CON ESTA COMPANIA NUNCA!!!!!!!!

Edgar Lopez

La peor experiencia que pude tener en una mudanza.... Me mientieron, quedaron en llamarme y aún estoy esperando la llamada..... Solo quieren tu dinero..... Si quieres una mudanza patiada, con mentiras, esta es la compañía!

MR AJ

Rodney is the best!!!!! Always helps me out with the “TUBOS” lol!!!!!

Alberto Almonte

Very good service! Moved from the bronx to Kissimmee. Great prices, and great customer service. Ship cars to.

Carmen Hall

Was supposed to deliver from 2 to 3 weeks and it's going to be a month and they still changing dates of delivery. Won't recommend this company to anybody.

Elizamar Pabon

(Translated by Google) The worst company you can use. I made my move with this company and a month is slow to deliver after q delivered it my TV broke it and much more and is still time q'm waiting to get paid for damage and do not hear anything from them and pay for insurance for if anything happened. Please do not use this company ever. And beware the workers of this company if you are not careful you try to steal your stuff. (Original) La peor compañía que puedas usar. Hice mi mudanza con esta compañía y se tardo un mes para entregarla después q la entregaron mi TV lo rompieron y muchas cosas más y todavía es la hora q estoy esperando que me paguen por los daños y no escucho nada de ellos y pague por un seguro por si pasaba algo. Por favor de no usar esta compañía nunca. Y ojo los trabajadores de esta compañía si no estás atento te tratan de robar tus cosas.

Carlos Perez

Moved from CT to Orlando they said 3 weeks its been 6 weeks! They will lie to you about the time it takes & change the story once you pay, awful customer service the woman in Orlando has horrible customer service skills, she isnt able to give me any update! Awful experience for moving.

ChefJdot Garcia

This is the worse moving company the lack of professionalism and train personal is horrible they tell you one thing today and something else tomorrow is ridiculous no sense of compromise on the contract i will never use them again ever .Esta es la peor compania de mudanzas la falta de profesionalismo y de personal entrenado es horrible te dicen una cosa hoy y otra manana no tienen ningun sentido de compromiso con su contrato yo no los vuelvo a usar nunca jamas muy irresponsables.

Johanan Muniz

(Translated by Google) My wife and I recently moved to the United States, when we began the search in PR to get a company that could make us move to the US, Rosa del Monte appeared and we liked the services. A service representative visited our home in PR and was very kind, she explained to us in detail everything and we liked the process and the estimate that was offered to us. On May 10, 2019 the driver with his assistants went to my house in Puerto Rico to find that our belongings that we were going to send to the US and in the same way they were very kind throughout the process. Our move took 2 months and 3 days to reach our new home in the US. On Wednesday, June 19 at about 3:00 pm, my wife and I received a call from Mrs. Patricia Bonilla asking if on Monday, June 24, 2019 we would be available to live the move. We had to say no because we arrived in the US on Tuesday, June 25 and we had no one to live it for us. Mrs. Bonilla informs us that the next day of delivery would be scheduled for July 8 due to the established routes. This is not the problem, the problem is in the Arrogant, Overbearing and Unhappy attitude that Mrs. Bonilla communicated with us, which left us a very bad taste and a great discomfort. The days began to run and my wife and I didn't know anything about our belongings until July 8, the day when the move-in delivery was scheduled. On July 8, my wife and I contacted Rosa del Monte at about 9:00 am and it is Mrs. Bonilla who answers our call. When my wife and I made our claim, Mrs. Bonilla called us liars, disrespected my wife and said that her mouth never left such information. At that time and in the same call he tells us that the route was late and that on Tuesday at dawn the driver was going to leave to distribute the belongings. My wife and I feel insulted in such a vile, arrogant and unprofessional way that we were treated. At that time we lost confidence in the company's service and made us doubt its reputation. Still we called that same day in the afternoon to verify the information that Mrs. Bonilla had put in the system. To our surprise, the information put into the system said that the truck would leave Wednesday at dawn (24 hours after what we were told). My wife and I stopped calling Tuesday, Wednesday and called Thursday. On Thursday we were told that the truck had already left, that I had to make 15 stops and that 24 hours before, the truck driver would contact me. They spent 24 hours on Thursday and on Friday at about noon I live the driver's call telling me that on Saturday at 12:00 pm he would be giving me our belongings. Saturday arrived and at 11:40 am the driver filled me again to confirm that I would be at 12 in the apartment. The driver and his assistant were very friendly, professional and very reliable. Our move arrived in excellent condition and we thanked him with our heart. Now is that the good part is coming, talking to the gentlemen who handed us the move, they tell us that the bagon they were transporting filled it with the merchandise on Thursday afternoon to leave Friday morning and that the company called it in Several occasions to cancel the trip. I mean that the driver did not leave Monday, Tuesday, Wednesday, or Thursday, he left Friday morning and came to my house on Saturday July 13. La Rosa del Monte has a serious problem having Mrs. Bonilla in the position she is in, they must analyze further before calling a person to a position. Why do I say this? Because Mrs. Bonilla communicates information that is not correct and is not verified by putting the clientele against the company's drivers, when the real problem is in Logistics and in the lack of communication between departments. (Original) Mi esposa y yo nos mudamos recientemente a los Estados Unidos, cuando comenzamos la búsqueda en PR para lograr conseguir una compañía que nos pudiera hacer la mudanza a EU, aparecio la Rosa del Monte y nos gusto los servicios. Una representante de servicio visito nuestro hogar en PR y fue muy amable, ella nos explicó al detalle de todo y nos gusto el proceso y el estimado que se nos ofreció. El día 10 mayo 2019 fueron a mi casa en Puerto Rico el chofer con sus ayudantes a buscar que nuestras pertenencias que ibamos a enviar para los EU y de igual manera fueron muy amables durante todo el proceso. Nuestra mudanza tardo 2 meses y 3 dias en llegar a nuestro nuevo hogar en EU. El día miercoles 19 de junio aproximadamente a eso de las 3:00 pm mi esposa y yo resivimos una llamada de la Sra. Patricia Bonilla preguntandonos si el día lunes 24 de junio 2019 estaríamos disponibles para resivir la mudanza. Tuvimos que decir que no porque nosotros llegamos a los EU el martes 25 de junio y no teníamos a nadie que la resiviera por nosotros. La Sra. Bonilla nos comunica que el proximo día de entrega sería pautado para el día 8 de julio debido a las rutas establecidas. Este no es el problema, el problema es en la actitud Arrogante, Prepotente y Desdichada que se comunico la Sra. Bonilla con nosotros, la cual nos dejó muy mal sabor y una incomodidad grandisima. Comenzaron a correr los días y mi esposa y yo no sabiamos nada de nuestras pertenencias hasta el día 8 de julio, día en que estaba pautada la entrega de la mudanza. El día 8 de julio mi esposa y yo nos comunicamos con la Rosa del Monte a eso de las 9:00 am y es la Sra. Bonilla que atiende nuestra llamada. Cuando mi esposa y yo hacemos nuestro reclamo, la Sra. Bonilla nos tildo de mentirosos, le falto el respeto a mi esposa y dijo que de su boca su boca nunca salio tal informacion. En ese momento y en la misma llamada nos comunica que la ruta estaba atrasada y que el martres en la madrugada el chofer iba a salir a repartir las pertenencias. Mi esposa y yo nos sentimos insultados de la manera tan vil, arrogante y poco profesional que se nos trato. En ese momento perdimos la confianza en el servicio de la compañía y nos hizo dudar de su reputación. Aún así llamamos ese mismo día por la tarde para verificar la información que la Sra. Bonilla había puesto en el sistema. Para nuestra sorpresa, la información puesta en el sistema decía que el camión saldría miercoles en la madrugada, (24 horas después de lo que se nos dijo). Mi esposa y yo dejamos de llamar martes, miercoles y llamamos jueves. El jueves nos comunicaron que ya el camión había salido, que tenía que hacer 15 paradas y que 24 hrs antes, el chofer del camión se comunicaría conmigo. Pasaron las 24 hrs del jueves y el viernes a eso del medio día resivo la llamada del chofer comunicandome que el sábado a las 12:00 pm estaría entregandome nuestras pertenencias. Llegó el sábado y a las 11:40 am me llema de nuevo el chofer para confirmarme que estaría a las 12 en el apartamento. El chofer y su ayudante fueron muy amables, profesionales y muy confiables. Nuestra mudanza llegó en excelentes condiciones y le agradecimos con nuestro corazón. Ahora es que viene la parte buena, hablando con los caballeros que nos entregaron la mudanza, nos comunican que el bagón que estaban transportando lo llenaron con la mercancía el jueves a la tarde para saliera el viernes en la mañana y que la compañía lo llamo en varias ocaciones para cancelar el viaje. Osea que el chofer no salió ni lunes, ni martes, ni miercoles, ni jueves, salió viernes en la mañana y llegó a mi casa el sádo 13 de julio. La Rosa del Monte tiene un serio problema teniendo a la Sra. Bonilla en la posición en la que esta, deben analizar más afondo antes de nonbrar a una persona a algúna posición. ¿Porque digo esto? Porque la Sra. Bonilla comunica información que no es correcta y no es verificada poniendo en contra a la clientela con los choferes de la compañía, cuando el verdadero problema está en la Logística y en la falta de comunicación entre los departamentos.

Maritza freiria

Mentirosos e irresponsables el grupo de Orlando,never again

Frances Apellaniz

Fallaron con la entrega, se lo achacaron a la aduana,pero todo llego en buen estado.

Ramon Rosa-Silva

Great service and quality!

Wilmara Vargas

(Translated by Google) Very bad experience ... the office staff is the worst. It took me 1 week longer than I had to wait and I had to go find my move in their warehouse because they never brought it to my ksa. I will never use this company again (Original) Muy mala experiencia... el personal d la oficina es lo peor. Tarde 1 semana mas de lo que tenia q esperar y tuve q ir a buscar mi mudanza en su warehouse xq jamas me la traeron a mi ksa. No vuelvo jamas a usar esta compañía

Fanixia Rivera

They always give me a good service. And I'm always moving with them.

Guillermo Mayol

They offer a mediocre customer service, we contracted our move on April told us it would take from 5 to 8 weeks to be delivered in June. Almost 10 weeks after they picked up everything and nothing. When we called they bounced us from person to person and nobody could do anything. Now they don't want to pay for out of pocket expenses or expedite the delivery. DO NOT contract Rosa del Monte they will just give you a headache. Also they do NOT have a resolution department or real customer service.

Jimmy Gil

Worst experience ever. Their 4 week estimate is not even close. And they will find any way to throw extra charges at you. No accountability and terrible customer service. DO NOT USE THEM.

Elias Rodriguez

(Translated by Google) Good customer service (Original) Buen servicio al cliente

Hilton Coraliz sr.

The delay was unbelievable not recommended it's a waste of money.

Yselmarie Saavedra

I had them ship my stuff from Puerto Rico to Florida they arrived in less than a month which was less than the time expected. The only bad esperience I had was that my daughters bedroom came damaged, but I told them that they had to fix it or replace it and they fixed it and a reasonable time and without me having to constantly be calling them to respond to my claim.

Karleem Sanchez

Horrible service! I don’t have anything yet. I’m still waiting. Sleeping on the floor with my kids, eating in the same way. Worst service ever!

Paola Viera

Worse experience ever. My things haven't even arrived yet and I sent them like a month and 2 weeks ago. Everytime I ask they keep saying I have to wait a while longer with no explanation just horrible customer service.

aynniz betancourt

Great experience and service. I was a litter worry because of the bad reviews but let me tell you. My family was moving from GA to PR. The advice me to drive to FL to save some money in transportation. We where running super lata and we where flying the same day. I call them and at soon we got there the ran with us and help for ud to be able to make our flight. Im so gratefull for them to go above and beyoun for us. 100% recomended and gratefull for ther service..

Lizzette Ortiz

(Translated by Google) Always has if my only option when making my move. Staff very cooperative and friendly, ask Mr. Joseph. (Original) Siempre ha si mi única opción al momento de hacer mi mudanza. Personal muy cooperativo y amable, preguntar por Sr. José.

Sacha Echevarria

its verry sad and fustrating that i got to pay alot of money for them to bring my stuff down to Florida and i open my box that clearly it says delicate be careful.. and u find your stuff broken and they send u a letter saying there not responsable its sad and trust i wont hire u guys again to move my stuff..and on top missing items

alejandro angels d

Nice service

Wilfredo Gerena

Fast shipping great service

Sal R

I totally agree with the other customer. this company is so unprofessional and lacks customer service skills. No one speaks English and they give you the round around. My mistake was not doing my homework like I usually do. I will be reporting them to the BBB as well as Consumer Law and others. A Company like this should not be in business and get away with what they are doing to customers. They need to be held accountable for their actions (lack thereof). The thing is since they deal with a lot of Hispanics they feel they will get away with it. Not the case here. Legal action!

Luis Betancourt

(Translated by Google) Tremendous business and its employee (Original) Tremendo negocio y su empleado

Maricsa Krajczar

Absolutely horrible moving company! Please do not use! I'm writing this review to hopefully save others from the headache my mother is currently dealing with from this company. She hired them to move her furniture from Florida to Pennsylvania. She had spoken to them previously about her plans to move, he move in date with her apartment in PA, and everything. They packed up and moved her things out of her Florida home June 19th... They said she should have her things first week of July... First week of July came and went with nothing about her furniture, not an update, nothing. My mom called them,t told her if she didn't receive her furniture by July 11th to call them. July 11th comes, nothing no furniture. She calls and speaks to manager, he says that it's still "in transit" my mom asks in transit from where?? The guy said he doesn't know. How doesn't he know where my mom's furniture is?? You would think these things would be logged and tracked, but I guess not. So now it's July 19th, a month since she left Florida and still no furniture and she's paid for her apartment and can't stay there. She called today, same response...we don't know where the furniture is, if it's not there by next Thursday call again ?!!!!???!!!! So unprofessional! My mom made the mistake of paying in full to these people, so she's out of her $3200, her furniture, and the $1250 month's rent she paid for July without being able to stay in her apartment. Stay away from these people! Do not use their services!

jorge saa

This is the worst moving company that I know of. I move my furniture from Puerto Rico in December, they lost two of my boxes with my belonging , broke a glass table a chair and I have filed a claim for my loss. They will compensate me $130.00 only including what I paid for each box, as of today October 29, 2018. 8 months later after I received my furniture I have not being compensate. Please do not use this company because they are not professionals.

Luis Mendez

They delivered as they promised.

Jennifer sanchez

Nothing good can be said about them. Very poor service. The most unprofessional people I've ever dealt with. They broke lots of items, lost one box and they don't even tell you when your things are coming. The guy who answers the phone doesn't even speak English. We paid 4k+ to ship our things to PR, including a motorcycle. Which hasn't arrive and they can't tell us when. Using LA Rosa del Monte has been a huge head ache. They are really bad. Very poor customer service and they take advantage of the fact that they are the only company that provides services to PR. I'd rather give my things to good will than pay LA Rosa del Monte.

Iris Adorno

They canceled my delivery 2 times and at the end of the day I had to rent a uhaul truck to go pick up my things and I didnt even get a simple sorry. I do not recommend at all.

valeriano guillen

They don't handle your belongings with care.

Xeliet Velazquez

I moved from Puerto Rico and all my furniture got stained and broken. Now they don't want to honor their insurance. They offered me 65.00 dollars for all damaged furniture its an insult. Use another company. Monti and Rosa del Monte are the same. Dont trust them!!

Naylea Leon

I Am really upset with this company . Been waiting for my shipment from New York to Orlando for more than 3 Weeks when I was promised it would come in a week . I flew out here thinking it would come on time and been waiting, every time I call they have an excuse !!!

Evelyn Lopez

The worse place to go

Maher Lugo

Worst people EVER!!!! I manage my moving through their Puerto Rico (PR) office (where everything worked out fine) to Tennessee on May 21 2018. I was told that my property will arrive to my house in approximate 6 weeks. At the 5th week I call (never got a call from them) to fallow up the process. They told me (Mrs. Bonilla, the only time I spoke to her) they didn't knew the status and that there was no way for them to know when my stuff will arrive. Unfortunately the office in PR and the one in Orlando (FL) works as a different companies, not like one (they lack communication between them). I called PR and they refer me to Orlando. I've call several times to Orlando, left messages and voicemails without any feedback from them (NO CALL RETURN or massage answer). Now where are starting our 9 week without any knowledge of my property. PR says is Orlando and Orlando (Mrs Bonilla, person in charge for international moving) avoids responding to their clients. What they don't seem to realize is that every day that passes it costs me $$. They are not giving me charity because I paid for a service. I'M STILL WAITING AND SPENDING $$. They where the cheapest moving company, but ended up so far been the most expensive one.

Raymond Collado

Very professional

Bryan Rodriguez

They give you a false estimate with no specifics, and then they charge you more!!! Terrible customer service!!!

Ivette Torres

(Translated by Google) Very good service (Original) Muy buen servicio

Brenda Rodriguez

After 2 and a half months I finally recieved my boxes and even though they were labelled "Crystal Fragile" they all look like they jumped in all of them. I am afraid to open them..... let's see what they say when I call them....

Rose Juarbe

HORRIBLE EXPERIENCE...DONT WASTE YOUR MONEY. THEY ARE LYERS, UNPROFESSIONAL, THE WORST OF THE WORST...... This is the first time I've written a review post. Folks I don't want you to go through dealing with such a cheap company......

John Matos

El peor servicio de mudanzas que puedas imaginar! El personal de la oficina de Miami no sabe lo que es servicio al cliente, No responden por los articulo que rompen durante el acarreo de la pertenencias de uno!

Milagros Genao

I used this company due to a referral. In which, I was given an idea on how they work and I was content with the information. I moved from New York to Florida and the day of pick up (June 30th, 2018) the two young gentlemen seemed very polite and hard workers. I was courtesy to gave a $100 tip. I was given my receipt for 8 boxes in total and was told it was going to take about 20 days to arrive. Upon arrival, which took 6 weeks instead. I received 7 boxes in total. When I called the office in NY and spoke to Mr. Figueroa, he claimed I paid and shipped only 7. Unfortunately, when I called the office in Orlando. The claim dept was never available. As for right now, its been almost a month of me receiving my shipment and my missing box is nowhere to be found. Sadly, I would never recommend this company.

Roma Romis

son unos estafadores, ilvin garcia mentiroso

YOHANNES NEGGA

Agree with all "one star" reviews - horrible company. Avoid, avoid, avoid....companies' attitude is "we're doing you a favor." Answering office phone in English would be a good start.

L M

The worse moving company I’ve dealt with. It’s been 7 weeks and I still don’t have my things from CT to FL, the lady from the FL location is super rude and doesn’t even try to help. Never using this company again.

Angel Huertas

Horrible servicio, de lo que indicaron q la mudanza llegaría de 4-6 semana tuve q esperar 9 semanas y llego incompleta. El restante de la mudanza fue entregada posteriormente.

Eddie Rivera

We contracted this shipper in June 2015 and December 2017. My items were shipped from Chicago to Puerto Rico. They picked-up as scheduled. I received great service from managers Javier and Jose and the pick-up crew. The items they packed arrived undamaged (display cabinets, large decorative mirrors, marble top table, washing machine, cloth dryer, 3 flat screen TVs, patio umbrellas, lawn chairs, bicycle, artwork, collectibles, and other items). All arrived undamaged. I shipped 177 boxes of household items and all arrived undamaged except for three glass cups I packed, which cracked around the rim. I just couldn't believe the care given my shipments in Chicago and in Puerto Rico. Delivery to my home in Puerto Rico was within 6 weeks. Pricing and insurance were excellent.

Annie Febo

I used this company to move my things from Chicago to Puerto Rico. Among all the things I needed to get to Puerto Rico there was an antique kitchen table and a tv, they said that I didn’t have to pack those myself because they make wooden boxes for that kind of things and that once they arrive and delivered the employee was going to open the box and leave the article in the kitchen or living room were it was supposed to be in the house. They asked if I wanted to insure the shipment and I said yes. I was told that the insurance covered up to 1,000 in damages but that I was not going to have any issues because none of my things cost above 1,000. I received my stuff 2 months later, both tv and table were wrapped in paper one of the legs of the table is broken and the TV looks like someone smashed it with a hammer. I made the the claim with Rosa del Monte in Puerto Rico and 3 weeks later they send an email saying that the 1,000 in insurance is divided between every article and since I have 13 pieces they have to pay me 76.92 per broken pice, a total of 330.76. They asked for an quote for fixing the table and the quote was for 350, what they are going to return its not even enough to fix the table. They are very nice, but they give you the wrong information to get you to use their service and when you receive your things they are broken and you are supposed to replace them with 76 dollars. I don’t recommend them, I will never use them again and I advise everyone looking for a moving company to NOT USE LA ROSA DEL MONTE.

mayra ramos

Horrible they told me an amount and then the day before they call to deliver my love they added another $100 told them I have the copy with th remaining balance and called still wanna charge me the additional $100 took

Eduardo Almanzar

This business should be closed . Worst customer service (especially from mrs Bonilla) , unprofessional, lies and more . Don’t waste your time and money with this company ...

Jessie Perez

The worst service I have received is from this company. My things took 3 months to arrive now they are telling me that I have to pay extra to deliver. But they will not cover the cost for all expenses I had because how long they took to deliver. They are blaming Maria for my things not arriving on time but the reality is another. My friends sent their things take same day than me and they received their move 3 weeks ago. I will never use them again.

Alexandra Arroyo

My stuff got picked up august 1 from Puerto Rico to Dallas, TX. To this day October 13, I'm still waiting for my stuff to get here. I call every week and they tell me a different story. I lost all credibility to this company. My advise, pay extra with another company and get your stuff on time and safely. They promise and don't deliver, their excuse is that is on the contract, they are not responsible for how long it takes or even if there's any damage (the sales man never mentioned any of this).. Oh and their intial quote was $1,750 and at the end end was $2,100I hope my stuff gets here eventually but I highly doubt it

Alexis Hernandez Toro

Pésimo servicio. Empaque cajas y use straps para asegurarme que nadie tenga la curiosidad de abrirla. Desafortunadamente se atrevieron a cortar los straps para abrir las cajas y ya note que me faltan cosas. Tras que pagas un precio alto para que te hagan la mudanza te roban pertenencias. Reply: I disagree with you. How can you explain to me that 4 different boxes, all the straps (high quality wide straps) from one side were cut off (look at red circles on the attached photo)? I really doubt that these were cut off by accident. I unpacked the boxes and there were things that I couldn't find for example... I'm 100% I had a google home mini device in one of the opened boxes and i just found the power supply cable for it. Since this is your word vs my word I have no option to claim.

Mayda Cruz

I love it son bien servicial y muy profesional ademas de muy responsables

Angel Vargas

Fast and friendly.

Eby Martinez

I brought my brother-in-law to La Rosa Del Monte to send a large commercial printer to Puerto Rico I can't say more about there customer service that was great as soon as you walked in through the door and there prices was very affordable

Lina Mir

Esta compañía es de lo peor a tienen un servicio al cliente malo y lo peor qes que te llegan las cosas dañadas y no te responden así pagues el seguro no te dan la cara , no la recomiendo para nada ni mudanzas , son de lo peor

Alannys queen

Me encanta el truck

Victoria Duckett

Thanks for the moving service!

Antonio Garden Cruz

(Translated by Google) With much honesty this has been one of the most bad experiences with a move that has happened since after they made me leave practically running to look for the boxes so that the move arrived at its destination before a specific time they came to really leave 2 weeks later and for the last time in Puerto Rico they give an information but here in Florida they give other completely different information. Then ask in Puerto Rico and call Orlando so they do not come out with a good CA .... of your things when the move arrives. Also if you pay for the storage you can NOT go looking for the merchandise little by little until you take it completely because supposedly the policy of the company is that you take the whole move or nothing, no matter what you are paying the storage to them. That is why I recommend if you can get another company to bring your move to the United States, I encourage you to do so as less matters and courage will happen. (Original) Con mucha honestidad esto a sido una de las experiencias mas malas con una mudanza que e pasado ya que despues que me hicieron salir practicamente corriendo a buscar las cajas para que la mudanza llegara a su destino antes de un tiempo en especifico vinieron a salir realmente 2 semanas despues y para el colmo en Puerto Rico dan una informacion pero aca en la Florida dan otra informacion completamente distinta. POr consiguiente pregunte en Puerto Rico y llame a Orlando para que no le salgan con una buena CA.... de sus cosas cuando llegue la mudanza. Ademas si pagas el storage NO puedes ir buscando la mercancia poco a poco hasta llevartela completamente porque supuestamente la politica de la compañia es que o te llevas toda la mudanza o nada, sin importar que les estas pagando el storage a ellos. Por eso recomiendo si pueden conseguir otra compañia para traer su mudanza a Estados Unidos les exhorto que lo hagan ya que pasaran menos asuntos y corajes.

Carlos Bonilla

me entragaron un cuadro roto y despues no quisieron pagar lo que ellos rompieron muy mal servicio.

Magda Pacheco

Necesito saber tengo un cuatro de 42 x 36, para enviar a puerto rico. Yauco es el pueblo como sería el costo hay q protegerlo

Gladys Melendez

I'd give it a 0 if I could. Still waiting on their response.

Miriam Suarez

(Translated by Google) Excellent service !!! The move was from Puerto Rico to Indiana (I was delivered by the boys from downtown Chicago) and everything arrived at the indicated time and in perfect conditions. The staff was very attentive and helpful at all times from the first call for the quote and in the offices when I looked for the boxes. The excellent truck boys both in Puerto Rico and here in Chicago. I really did everything very well. Thanks for your excellent service and I recommend them 100% !!! (Original) Excelente servicio !!! La mudanza fue desde Puerto Rico a Indiana (me entregaron los muchachos del centro de Chicago) y todo llegó en el tiempo indicado y en perfectas condiciones. El personal fue muy atento y servicial en todo momento desde la primera llamada para la cotización y en las oficinas cuando busqué las cajas. Los muchachos del camión excelentes tanto en Puerto Rico como acá en Chicago. De verdad que todo me fue muy bien. Gracias por su excelente servicio y los recomiendo 100% !!!

Erick Gomez

Awful awful company poorly ran. They are crooks! Super bad experience.

Luz LLado

Have gotten too expensive and the boxes come broken down not take good care of other people property

Jacky pdj

(Translated by Google) I considered using the service but I read all the comments disgruntled customers and I think it scared me. I will send my stuff better by other means. Thanks to people always warn others not to fall into the hole. Thank you very much. (Original) Consideré usar el servicio pero me puse a leer todos los comentarios de clientes disgustados y creo que ya me dio miedo. Mejor enviaré mis cosas por otros medios. Gracias a las personas que siempre le avisan a los demás para que no caigan en el agujero. Muchas gracias.

Aaron Hawthorne

my family is very pleased by the service we received from this company. They moved us from Chi town to the 305 and it arrived right on time. They even called me a few days eaely from Miami so i could book my flight down so i can receive my stuff. Everything came out perfectly, they even shipped two of our cars and it came out perfect. We had originally planned to drive it all down before we realized hiring a packing and unpacking crew plus the gas would habe tripled the cost of just using this company. We couldnt possibly be happier.

Angelita Servin

Expensive for just a little box no more than 70 lbs $300

Michelle Nieves

(Translated by Google) I do not know where to start, and I write my review in Spanish so that they understand me. It is the first and last time I contract or I do not even recommend this company. - First they have an incredible disorganization, one calls and they can not give you an exact information of their move, they never update the client of their delivery or even call to follow up. One has to be calling and saying that one waits for the person on the phone pq if they never call you back. -second my delivery was 3 days ago and riding the bed I just realized that it is COMPLETELY DESTROYED! How is it possible that they are so irresponsible to deliver this, and not just the bed there were 2 boxes that I put FRAGIL on the outside because they were the kitchen items and arrived destroyed too! Maybe this message is read by a supervisor and can be communicated because it is obvious that in the offices the phone is passed from side to side. Although I will continue calling until someone responds because they are fast enough to make the payment but slow enough to deliver and respond to the client. (Original) No se ni por donde comenzar, y escribo mi review en español para que me entiendan. Es la primera y última vez que contrato o ni tan siquiera recomiendo esta compañía. - Primero tienen una desorganización increíble, uno llama y no pueden darle una información exacta de su mudanza, nunca actualizan al cliente de su entrega o ni tan siquiera llaman para dar seguimiento. Uno tiene que estar llamando y decir que uno espera por la persona en el teléfono pq si no nunca te devuelven la llamada. -segundo mi entrega fue hace 3 días y montando la cama me acabo de percatar que está COMPLETAMENTE DESTRUIDA! Cómo es posible que sean tan irresponsables de entregar esto así, y no tan solo la cama habían 2 cajas que les puse FRAGIL en la parte de afuera porque eran los artículos de cocina y llegaron destruidos también! Tal vez este mensaje lo lea algún supervisor y se pueda comunicar porque obvio que en las oficinas se pasan el teléfono de lado a lado. Aunque continuaré llamando hasta que alguien responda porque bastante rápidos que son para hacer el cobro pero bastante lentos para entregar y responderle al cliente.

Jason Ortiz

They stole from us!!! The ruined two bedroom sets. My mattresses are on the floor because they lose the frames! The lost my kids scooter. It's been two months going back and forth. They don't return calls ever. I always have to call back. Still no resolution. They are the most unprofessional people I've dealt with. No one knows what the other is doing.

Genesis Gonzalez

(Translated by Google) DO NOT USE THIS COMPANY MUDANZA LOST AND SERVICE PESIMO !!!!! I sent my move to Orlando FL and PR on October 2. I was given half of my move on November 21 and the other half is still missing. I call the location of Orlando and they tell me that they sent everything to PR and that I have to call for complaints from here. Which is still trying every day and there is never a manager in the office which is pure lie why there is always a manager present. I do not understand how half of a move can disappear and nobody responds. The more they leave me online waiting for more than 10 minutes is a total lack of respect. 04/12/18 Incredible !!! If I could give 0 stars to this company is what I would give. What a more untrustworthy and false company. I have just been informed that my $ 500 bed was completely lost, most likely because I did not even look in the warehouse store they have. (Original) NO USEN ESTA COMPANIA MUDANZA PERDIDA Y SERVICIO PÉSIMO !!!!! Envié mi mudanza de Orlando FL and PR en Octubre 2. Me entregaron mitad de mi mudanza el 21 de Noviembre y la otra mitad sigue desaparecida. Llamo a la localización de Orlando y me dicen que enviaron todo para PR y que tengo que llamar a reclamos de acá. Lo cual sigue intentando todos los días y nunca hay un gerente en la oficina lo cual es pura mentira por qué siempre hay un gerente presente. No comprendo como mitad de una mudanza puede desaparecer y nadie responde. Más me dejan en línea en espera por más de 10 minutos es una falta de respeto absoluta. 12/04/18 Increíble!!! Si les pudiera dar 0 estrellas a esta compañía es lo que daría. Que compañía más inresponsable y falsa. Me acaban de informar que mi cama de $500 fue completamente perdida, lo más probable por ni buscar en el reguero de almacén que tienen.

Jazmin Quiles Rivera

Son una compañia de excelente calidad y muy responsables

Ada Torres

I was very happy to support a Puerto Rican moving company, being a Puerto Rican myself, but after 8 weeks of still waiting for my stuff to get to Chicago and the poor communication and customer support I’ve been offered, I can no longer trust La Rosa del Monte’s services again. Everytime we call for an update there is a new excuse or story as to why our stuff is late. They will tell you the container arrived to Chicago one day and then tell you that it still hasn’t arrived a couple of days later. If you want peace of mind and want to trust the company you are paying for, do not use this company. I wish the experience would’ve been different since I was so proud to have found a worldwide known, affordable moving company from the place I love most. Please work on improving your services La Rosa del Monte. It is not fair to be so poorly informed and untrustworthy when a person is literally trusting you guys to move their life to another place.

Zaida

(Translated by Google) Customer service is terrible. They promise you a date and they take longer than usual. When they picked up my move, it was not the estimate they had given me and they upgraded me and treated me poorly. When I get my move all broken and only they wanted to give $ 40 after more than two months of waiting. Please do not choose this company is not the best for your move and always have a different excuse. (Original) El servicio al Cliente es pésimo. Te prometen una fecha y se tardan más de lo normal. Cuando me recogieron mi mudanza no era el estimado que me habían dando y me aumentaron y me trataron mal. Cuando me llega mi mudanza toda rota y solo que querían dar $40 después de más de dos meses de espera . Favor no elegir esta compañía no es la mejor para tu mudanza y siempre tienen una excusa diferente.

Evangelista Yohan Rodríguez

(Translated by Google) Good cleaning, delicacy and respect (Original) Bueno limpieza,delicadeza y respeto

Maria Antonia Bayon

I suggest everyone stay away from this company. They have zero respect for you or your time (after they take your money). There's always a surprise with cost and arrival time. They don't communicate well within their own teams, let alone to customers. Poor service, poor communication skills. You're better off paying a little more with someone else.

Annie Olivieri

I don't used to post rates but this time I have to do it. My mooving has been a traumatic experience thanks to this company. Not only they lied to me since the begining, it took more than 3 weeks for delivery my things between cities in the same State. My boxes came open. My matress has a water spot and is dirty. There are thing out of place. A mess. Don't use it, even if recommended by a family or friend. Get another company.

Alexandra Pereira

Wont ever use this service ! i should have followed the bad reviews ! this is a no no company !

thenwo

Worst

Maria Lorenzo

Muy buena responsables y de confianza la recomiendo

William Rodriguez

(Translated by Google) Very good cervisio without much waiting and a very attentive and efficient staff (Original) Muy bien cervisio sin mucha espera y un personal muy atento y eficiente

Marisela Castillo

(Translated by Google) For moving abroad, the best. (Original) Para mudanzas al extranjero, la mejor.

Ray More

Their delivery service is very neglective and do not provide customer with enough information for delivery. Do not waste your money, time or patience with this company.

erika birriel

(Translated by Google) More or less (Original) Más o menos

Ivy Camacho

Worse Moving Company there could possibly be! Not only did they deliver my furniture later then promised but they forgot to put an item on the inventory list and when the movers came to pick up furniture they charged me double what the table was worth! Also for every 5 boxes I opened 4 boxes were full of broken items, Theses items are things that I have had forever and are not replaceable. There definitely not courteous and careful with the merchandise they are handling even when you label it FRAGILE!! My heart was broken with all the items they broke and took from me but I was devastated by the lack or respect this company has. I payed for the movers to pack and un pack my furniture and they did not do so they dropped off my stuff and ran!!! I would never ever recommend this company to anyone!!! If you value your items and you want your stuff at a guaranteed time go somewhere else!!!

Catherine Flores

Never again.....I regret the moment I decided to use Rosa del Monte for our move. Our move was from CT to Orlando. The representative in CT told us the delivery would take from 14 to 21 days. They picked up our belongings on 8/5/15, as of today we still don't have our belongings. The company kept giving us the run around saying that the "train station had not released the container. We were told the same thing by the representatives in Orlando - not forget the promise they made us of the 14 to 21 days delivery. They make promises but once they have your money and belongings the story changes. Don't use this company.

Nelitza Ortiz

DO NOT USE THEM!! LOTS OF STUFF BROKEN!!! THEN THEY DO NOT WANT TO GIVE YOU WHAT YOUR PROPERTY IS WORTH!!

Gina Williams

It took about 4 months or them to even come and pick up my grandmothers furniture from my house. They "by passed" us like 6 times. Once the furniture was picked up, they cashed our 1000 dollar check and its been 2 months and my mother still hasn't received her furniture. Georgia is 13 hours away from New Jersey. When I called to see where her things were they said they are unloading in New York. Last time I checked New Jersey isn't New York. DO NOT USE THIS COMPANY. They need to be reported to the BBB !

daniel guzman

box of over $1000 in new clothes was stolen . dont trust them. i never got compensated

Rafael Rivera

Please if you value your stuff do not use this company. I paid extra for insurance and when I received my merchandise my 55 inch Samsung Smart TV valued at $900 was broken, my furniture was scratched and broken, washer and dryer dented and also missing a few boxes. We then made a claim and all they gave us was $100. Never Again!!!!

Elizabeth Del Valle

All boxes got to there destination without any rupture or delay. Great service.

Yasmin Lopez

Worst company ever. (Orlando office) My stuff arrived at a timely manner from NY. They scheduled a delivery date in the beginning of April. Everytime delivery date came, I was given run around that they cannot make the delivery. The day the delivery was on it's way according to them the truck breaks down. They are very inconsiderate in terms of how people are in need of personal belongings, if customers are sleeping on floors, or if we got other things to do. Everytime they tell me they are coming, I have to find out they are not coming because I have to call them. They do not communicate any type of change about delivery. Making me waste my time stay home all day when I got other things to do. I believe that they don't have all my stuff and are giving me the run around. They are very UNPROFESSIONAL, IRRESPONSIBLE and INCONSIDERATE.

Carlos Davila

Love it, super responsible - have moved my car with them along with other stuff. Excellent.

Efrain Acevedo

As a company owner and Puerto Rican. I will never treat others like this people in PR. First time that I have to say something bad about a company from my own place. The staff here in Orlando are great and very professional. Rodny and Patricia Pacheco are great people. But the staff in PR are horrible. My belongings came scratched,broken and more. I claimed the damages and they offered me penny's. My Singh was not to buy there insurance. That's what they told One of the person in The Claims Dept Josette Garcia is very insensitive and rude. I will never do business again with this company. I regreted so much

Alexandria Lopez

Horrible... they forgot have of my stuff in storage!

Erie Saldado

Good service

la negra cruz

POCA INFORMACION EN SERVICO AL CLIENTE

madeline pabon

(Translated by Google) Do not even consider them if they do not want to live a totally disorganized and disrespectful nightmare. I have been waiting for my move for two months and called infinity of times and they blocked my bone phone number, I can no longer communicate with them unless I use another phone number in the worst case moving company (Original) Ni los consideren si no quieren vivir una pesadilla totalmente desorganizados e inrrespetuosos llevo dos meses esperando mi mudanza e llamado infinidad de veces y me bloquearon mi numero de telefono osea ya no puedo comunicarme con ellos a menos q utilize otro numero de telefono en fin la peor compañia de mudanzas

john flores

Good service

Zaida Ivette Duperoy

Son irresponsables mi mudanza lleva dos meses y medio y no dicen donde esta. No lo recomiendo.

Felix Cruz

Good company

Amarilys Gierbolini

We sent two large boxes and a 60" inch TV to Puerto Rico and everything arrived safely. Yes it's true their estimate on arrival may be a week or two off but to us the most important thing was that our items arrived safely and that they weren't lost. My family lives in the middle of a rainforest in a countryside where you're lucky if you get any phone signal, cable or even water supply so we very happy that our items reached our home.

Gg Gg

(Translated by Google) If I had read the comments before I would have avoided the big dislike so I do not give it less star because it does not and they will not have a bad time .... The worst to transport ... when arriving my box arrived broken in the middle and They put tape and when looking for my things I needed my perfumes, my makeup brushes among other things very bad experience and I could not do anything since it was in the house that I noticed the broken box ... I do not recommend it (Original) Si hubiera leído los coments antes me hubiera evitado el disgusto tan grande no le doy menos estrella por que no ay no caigan van a pasarla mal.... Lo peor para transportar... al llegar mi caja llego rota en el medio y le pusieron tape y al buscar mis cosas me faltaron mis perfumes, mis brochas de maquillar entre otras cosas muy mala experiencia y no pude hacer nada ya que fue en la casa que me percate de la caja rota... No la recomiendo

Juana Hernandez

Eso q hablan bien de la Rosa del monte son comprado,son unos estafadores,me llego todo roto y no quieren pagar,pero conmigo no se juega,voy a de ubicar y voy a llevar esto lejos

Brenda Saenz

Do not use this company. I shipped a car 3 months ago, yet...the company has NEVER been able to tell me where it is located, when it was shipped, if it was shipped...nothing. HORRENDOUS customer service.

christian tala

Most horrible company ever...6 weeks and stuff is still not here..now I'm scared reading reviews and scared I'm gonna be missing stuff..why is this company even still in business???!!! And than the "owner" to get on Google and say thanx for trusting our company,bet he's getting rich with people's stuff

angelica diaz

(Translated by Google) The best move, everything arrived on time in perfect conditions !! The customer service was wonderful I was treated with respect always. Very good company !!! (Original) La mejor mudanza, llegó todo a tiempo en perfectas condiciones!! El servicio al cliente fue maravilloso me trataron con respeto siempre. Muy buena compañía!!!

Eddie Medina

Customer service wasn't to friendly.

Carlos Javier Torres

(Translated by Google) Very good service (Original) Muy buen servicio

Neida Cartagena

I called about 10 times asking for an estimate they said they will call back but never did. I guess you don't want my business. Talked to a lady and sat waiting for her to call me back. I went for another company. Never again bad customer service Orlando Office

Angel David

Rosa Del Monte's customer service is good and the employee are cordial and very helpful.

Mary Lu Echevarria

Poor customer service, merchandise takes to long to get to destination

Rafael infante

Good company good customer service and nice price on shipping

sairin M

BEWARE!!!!!!!!!!!!!!!!! DO NOT USE!!!!!!!!!!!!!!!!!!! THEY MADE A SHIPMENT FROM BOSTON TO ORLANDO!!!! THEY GUYS WERE HORRIBLE THEY WOULD TAlk SHYT WHILE BRING UP THE BOXES TO THE APARTMENT ASKING FOR WATER SAYING ITS TOO HOT FOR THIS SAYING WHAT THE HELL WE GOT IN THE BOXES BECAUSE ITS HEAVY. THEY BROKE MY TV ITS CRACKED THEY BROKE MY MICROWAVE THEY BROKE A HANDFULL OF COFFEE CUPS THEY BROKE A PICTURE FRAME I HAD. THE FEE TO BRING UP TO THE 3RD FLOOR WAS $75 AND I HAD $100 I ASKED FOR CHANGE HE SAID THEY DONT HAVE ANY I SAID WELL.... I NEED CHANGE HE WENT TO ASK THE OTHER WORKERS WHEN HE CAME BACK WITH THE CHANGE HE THATS ALL WE HAD TO ATE .. ( THATS NOT MY PROBLEM ) WHEN THE GUY WAS PUTTING THE STUFF DOWN HE WAS NOT DROPPING IT DOWN SLOWLY. AFTER THEY WERE DONE HE TOLD ME TO SIGN OFF THAT I RECEIVED THE SHIPMENT. WHICH I DID WHEN I STARTING UNPACKING I NOTICED ALL THE STUFF THAT WAS BROKEN. WHEN I CALL FOR THE CLAIM ( SINCE I PAID EXTRA FOR THE INSURANCE ON MY SHIPMENT ) THEY SAID I DONT GET A REFUND BECAUSE I SIGNED THE PAPER THAT SAID IT WAS ALL GOOD WHEN I ACUTALLY WAS TOLD TO SIGN THAT I RECEIVED THAT PACKAGE. IM HIGHLY UPSET THAT THIS CHEAP/UNPROFESSIONAL/GHETTO MOVING COMPANY. I WANT MY CLAIM TO BE PROCESSED AND GET A REFUND FOR MY DAMAGE ITEMS!!!!!!!!!!!!!!!!!!!! I WILL BE CONTACTING THE ORLANDO NEWS/ BBB / ATTORNEY GENERAL / Update: After reporting them to the BBB they still did not want to compensate for the damages stating I signed the form etc ( in which I was mislead about ). Aside from that the head here in Orlando IVETTE was super rude and unprofessional and just didn't care. Unfortunately I had a 2nd shipment sent from Boston before this happened. I will keep you guys updated!! I WILL DEFITNETLY NOT SIGN OFF ON ANYTHING UNTIL I OPEN EVERY SINGLE BOX AS THE WORKERS WAIT OUTSIDE UNTIL I REVIEW ALL AND EVERY SINGLE THING I SENT!!!!

Florentino Beltran

I was charged twice, got a call secound time from Particia Boliga , incredible, that such a big company does not even have records of my previous calls and not charged.

mario ramos

(Translated by Google) Everything arrived very well and fast (Original) Todo llego muy bien y rápido

kesia hurtado

(Translated by Google) Excellent service!!! (Original) Excelente servicio!!!

Diane S Ramos Santiago

(Translated by Google) Disorganized not have a schedule prepared to confirm delivery. (Original) Desorganizados, no tienen un schedule preparado para confirmar la entrega.

Yan Mejia

Worse service ever don't batter shipping with them they don"t do what they offer

Milton Robinson

Very professional staff from the phone calls to the visit Mrs. Bonilla is a very well concerning employee an made my process easy

maria cajigas

Worse moving company. You pay insurance and them they don't pay.

Silvia Pantoja

Por ocasiones envíe cajas de Chicago a Florida y de otros estados y siempre todo salió bien y llegó bien, pero ahora envíe de Chicago a Puerto Rico y quede bien decepcionada, se les perdió una de mis cajas y llevo un mes tratando de que me resuelvan y siempre que llamó es lo mismo, y luego el seguro supuestamente me pagará una miseria para el valor que tenía lo que había en esa caja. Servicio muy malo para resolver, se echan las culpas unos a los otros y no resuelven nada. Quede tan disgustada que no volvería a enviar nada con ellos y les daré mala reputación donde quiera que este. Está gente fue tan miserable, que se atrevieron a ofrecerme 125.00 dólares sin ni siquiera preguntar que tenía la caja. Por favor si va a enviar cajas o mudanzas busque un sitio más responsable, y que no sean estafadores, porque estos para nada de responsables y no quieren ni atender el problema. Esto me sucedió en Vega Alta, Puerto Rico y Chicago, y ni siguiera después de 3 meses no me envían el dinero.

Veronica Perez

On July 1st I had La Rosa Del Monte ship my belongings from Connecticut to south Georgia. I was told it would take 4-6 weeks. Which is true because I have shipped with them twice before. It is now September 7, almost 10 weeks later, and I still haven't received my stuff nor have I received a phone call from the movers. I called the Orlando, Fl location and spoke to Mrs. Bonilla. She told me it would arrive Tuesday the 6th. Never arrived. Today she is telling me the drivers are on their way and I'll get it this week and she has no way to contact the drivers. The receptionist told me my stuff has never left their lot. You get what you pay for. Don't waste your time or money with this company. Pay a little more with other movers and have a piece of mind.

Eva Trinidad

3 mo later I received my things broken eventhough the boxes were marked as fragile. One piece of the bedroom missing and a bookcase also came broken. And still checking my things.

Rick Lookwalk

(Translated by Google) Customer service over the phone was informative thanks to Javier. Customer service at the Orlando office was very good. They gave me the papers I had to fill out, they charged me, and they received the merchandise (gene elec) in a reasonable amount of time. I recommend this moving company. (Original) Servicio al cliente por teléfono fue informativo gracias a Javier. Servicio al cliente en la oficina de Orlando fue muy bueno. Me dieron los papeles que tenía que llenar, me cobraron, y recibieron la mercancía (gen elec) en un tiempo razonable. Yo recomiendo a esta compañía de mudanza.

Basilio Capote

(Translated by Google) A pure disaster with the critaleria they throw the package and break it, even if they have the fragile sign, they don't work, they are not responsible for their disaster, that's why they make you pay before the load is lowered, they are not recommended (Original) Un puro desastre con la critaleria tiran los paquete y la rompen, , aunque tengan el letrero de fragil , no sirven, no se hacen responsable de su desastre, por eso te hacen pagar antes de vajar la carga, no son recommendable

Ivelisse Hernandez

(Translated by Google) Great service (Original) Buen servicio

Enrique Hernandez

Great service and friendly people.from the office to the warehouse

Benjamin Soto

Best prices for moving. Very responsible and professional staff.