Reviews of Connected Van Lines (Moving Company)

Emily Lawrence

I recently moved from Denver, CO to Charleston, SC. I used Connected Van Lines and was very impressed with their service. Their office staff were helpful and courteous. The movers were also very profesional throughout the entire move.

Jim Bailey

Connected Van Lines was very helpful with my move to Nashville, Tennessee from Portland, Oregon , Austin stayed in touch with my wife and I each step of the way through this process and made it much less stressful on us. The movers did an amazing job when it came to disassembling our furniture and making sure it was all protected during the move. We’re now all set up in our new home with 0 complaints.

Elizabeth Holt

Great customer service. I sent an email asking someone to call me ASAP because I had a question about packing my dishes up, someone called me back within 5 minutes and answered all my questions. Thanks guys!

Nick Tines

Was a great move got me picked up fast and safe. Crew was very nice and friendly. Would use them again for moves in the future

Jacob Koniecki

Connected packed and moved my 2 bedroom apartment from an Easton, PA suburb to north NJ right on the deadline they gave me and I was able to move in without any complication. Definitely five star movers. And thanks to Austin I got great deal too!

Tj Reynolds

Connected van lines helped my family move from Maryland to fort Lauderdale, and put our furniture together, loved them and will use them again in the future from Tommy and Tina.

Jamie Falco-Molinari

Phenomenal service. The crew showed up and did everything they said they were going to do. Would highly recommend!

chase lebo

What an amazing service!

Ryan Banner

I recently moved from Florida to Pennsylvania and used Connected Van Lines and I have zero complaints! They gave me a good price, were on time and worked very carefully not to damage any items. I would definitely refer them to anyone in need of a moving company !

Michael Geisle

Great bunch of guys that moved my daughter. Thank you for taking this burden off my hands gents if i move again ill give you a call

Angela Frank

I was so scared of moving with all of the horror stories I hear. Connected Van Lines put my mind to ease from the minute I booked my move with them. They helped to relieve the stress by ensuring a smooth move. I am so happy with my move. Thank you.

sangita chandra

I want to echo whatever Koushik mentioned in his review. Connected Van Lines are not at all a trusted movers or broker. While taking the business they will tell something to customer but while doing the actual job something else happens and that point in time their dispatch team mentioned we don't know what sales person has mentioned and this can't be done.

Tricia DuBois

Really good experience with the gents that moved my stuff. I hope you enjoyed the subway sandwiches!

Koushik Chandra

Extremely bad experience with connected van lines and I truly don’t recommend connected van lines to anyone. Please read all the points in my review carefully before you go for connected van lines. 1. During my booking sales person (Christopher & Orlando) confirmed pickup will happen between 10 AM - 11 AM on 08/02 and I did planned all my other plans accordingly. But a day before 08/01, I have informed that pickup can't happen before 4 PM on 08/02. In fact it can happen between 4 PM to 8 PM on 08/02. I didn't have any other choice to agree on this. Next on the pickup day 08/02, I have been informed that it can't happen 08/02 and it will happen on 08/03 between 10 AM to 2 PM. Most importantly in the contract sales person didn't mentioned any time but confirmed with me over the call. Sales person also asked for a backup date as their system doesn't allow with one date and that's why I have given the another date as 08/03. They finally claimed that the window is from 08/02 to 08/03, so they can do it any time between these two days. So it looks like Sales person commit one point while getting the business from client and when the time comes for fulfilling, customer face a different scenario. I was extremely unhappy with this change as my other plans are impacted badly with that. I am not sure how come one sales person confirms a time with customer which can't be met. 2. When I talked to sales person (Christopher & Orlando), they have given me estimate of $1511 for a two bed room apartment, where I did mentioned all my items correctly. I had one cal. King mattress + bed frame and one queen mattress + spring bed for that. I did mentioned everything in the call, but when they given the estimate they just mentioned about those two mattress and not about the bed frame and spring bed. I did asked this question before signing the contract and that time the sales person Christopher confirmed me that they don’t mentioned about bed frame and spring bed in the inventory list as those are anyway considered and assumed. When Christopher mentioned this point to me, that part of the call was recorded as well in connected van line system; but during the pickup on 08/03 I have been told that there are additional items (different parts of bed frames + spring bed) and for that they charged me $450 extra. I spend over an hour in call with connected van lines dispatch team but nothing happens. I did requested several times to patch Christopher in the same call and play that recording, but they didn’t listen to me at all and I did end up paying $450 extra. 3. Connected van lines is just a broker (which I should have looked into before talking to them) and they given the work to energy moving system. Now as energy moving system delayed on the pickup, so we just dis-assembled bed, tables etc. so that they can pick up quickly. Now in the target address the person who came for delivery didn’t assembled those items (as per the contract they are supposed to) and told me that as we have dis-assembled in source location, so they will not assembled in the target location. Also the delivery date was 08/03 - 08/04 as per contract, but my delivery happened on 08/05. Also I did told the driver to come either early in the morning on 08/05 or after 6 PM as I will not be available after 7:30 AM, but the driver didn’t bother to listen me as it seems that they are doing a favor to me by delivering my items. 4. On top of everything there are few items found missing and damaged. I will do a claim for those but not sure whether anything will happen or not. 5. So considering all points I am highly disappointed with connected van lines, where end up paying $1940 total amount for a moving from Richmond, VA to Edison, NJ for a 2 BHK apartment, where items truely wasn’t much.

Tina Shore

They took out $1,389 out of our account after we had canceled before 72 hours. Called our bank but since they requested a electronic check, our bank cannot do anything. Contacted the BETTER BUSINESS BUREAU about them, also did a POLICE REPORT on them yesterday. They have lied and have tried to scare us about writing a bad review about them. Don’t ever send them an electronic check.

Frank Vasofsky

So much to say about this company. I was so worried about moving and all of my personal belongings being handled by movers as I had never done a long distance move before. I was able to add on a couch last minute because I wasn’t able to sell it. The movers were better than I expected. And I got my things in one piece. Will definitely use again if I ever have to move. 5/5

Cindy Farber

Connected Van Lines did a great job with my move! I am so happy with the quality of customer service. They took care of me from start to finish and everything happened exactly the way it was intended. I would highly recommend them!

Cherokee Raven

Thank you for the assistance in my move to Washington! It was a simple and smooth process.

john wimmer

Great friendly phone service. Good competitive pricing. Excellent and efficient movers! Definitely recommend!!

Google User

I booked with connected van lines on August 3, 2019. I canceled on August 6, 2019. I did a deposit of $1389.00. I didn’t get a refund due to not canceling by email within my 72 hour cancellation period, I canceled with an agent instead. Also since I paid by electronic check, my banks hands we’re tied. Talked to the police even, they said it’s a civil matter, and would cost me more than I lost, since I live in a different state then they do, plus fees. I just want others to be aware that they won’t tell you to email them, they expect you to read the contract and write them instead of calling them, don’t trust your agent like I did either, they won’t tell you the correct way to cancel either. They have other things in their contract too, can’t write bad reviews about them, while your refund is being investigated, well if you canceled the wrong way or you are outside your 72 hour window, you won’t see that refund anyways. I just want others to know what I experienced with this company, and be aware of how they handle their customers, their contract protects them not the customer.

vergo calkins

I reacently moved from florida to Illinois with the help of connected van lines they are efficent at what they do and the price was alot cheaper than other moveing companies i am happy with the services that they provided on my move

Alaina Wojtiw

Absolutely loved this group!!!!! Moved from New York to philly and this company definitely went above and beyond to make sure everything went smoothly. The movers were fast and efficient, also gave me a military discount, very reasonably priced. Easy peasy, would recommend to anyone.

Ian Cook

After trying endlessly to get a quote for a move from Tennessee to Florida, multiple long phone calls and quotes everyone I talked to said it couldnt be done in the timeframe I needed and it was just getting too pricey.. Found Connected Van Lines on google and they were happy to help me out, with a 15 minute phone call I had a quote and they even arrived a day early to help me pack. Thank you so much Adam! You are the best!

Jacob Brewer

I would recommend this company. Did a great job for me. James was the best. Very easy move.

tamy congaware

Connected moved me from Florida to California without a hitch. I am so happy with the customer service and dispatch representatives who were accommodating and friendly, helping me to feel at ease through every process.

Minetta Ashlen

Our experience was amazing we had packing and unpacking and this was great - I can recommend them highly- we had our kitchen sorted in a day - the service was second to none! I couldn't be more impressed with the crew's efforts today. They arrived on time and worked so efficiently I was beyond impressed. Excellent value for money!

Bruce Hayes

I'm so glad I moved with Connected Van Lines. I moved from PA to CA almost 3000 miles and I was extremely happy with how smooth everything went. Between talking with a representative going over my household goods to dealing with the movers, everyone cared. I absolutely recommend to anyone who is moving long distance.

Madison Hodges

I was given a quote of around $1800 for my items listed but then they arrived and said that they would need 400 more. Since I had put a deposit down I could not say no. Then when I had booked it I was told it would take 4-7 days to be delivered. Then 3 days after It was picked up I was told it would take 15-20 days. I will not be here at that time frame to accept my items. The only reason I booked with this company was because it had a shorter delivery time. and now I will not have any of my stuff or furniture for weeks.

Joan Dalrymple

Connected van Lines moved me from Texas to Pennsylvania. Alex did a great job protecting our furniture I Recived my items in onley 12 days .THANK YOU SO VERY MUCH CONNECTED VAN LINES .