Reviews of American Van Lines (Moving Company)

Priya Darshini

Super fast! We moved our 1 bedroom apartment from Dallas to North Carolina. They picked up on Friday and delivered on Monday. Just 2 days in between. The drivers took good care of our things while moving and nothing was damaged. They labeled every item and every box before loading it on the truck. About the price, I am impressed there as well as our weight reduced than the estimate, they lowered the price too. I was quoted 1995 initially and ended up paying 1650 (weight 1100 pounds app.) I am done opening all of the fragile items and nothing is damaged. I wish I remember the drivers name to mention here. They unloaded and setup all our furniture very carefully and even helped to hang our wall decor and pictures.

Link Shumaker

Provided professional service on a short timeline for a reasonable cost. Will certainly hire again.

Leon Scott

A wonderful, positive experience with American Van Lines. I would certainly use them again. Pickup and delivery both went smoothly, and had great contact with both customer service and the van driver. Very well coordinated. Thank you.

Christopher Abbott

Brian McGuire provided the BEST customer service, timeline and cost for our household move. I would highly recommend him and American Van Lines!

Lisa Burgos

I love American Van Lines! They moved my furniture perfectly again! I trust all of my moves with them. They have great communication and they are always so careful when they handle my furniture. Thank you for a job well done!

Natalie Charow

“Excellent moving company. Courteous workers and picked up and delivered on time. Highly recommend them.”

Luis Gonzalez

Unbieliable movers!!! Would highly recommened to anyone anytime. They are the best of the best!!! 10 Star not 5!!!

Linda Loranger

From the initial contact with American Van Lines, through the delivery of my household goods on a snowy day, it was a pleasure doing business with all I had contact with during the process. They were very helpful and in constant contact to keep me updated on schedules. I don't plan on moving again soon, but, should that happen, you will be my first choice. Thank you for a great experience.

Steve H

This review is based on my most recent experience, however I will comment on my past experience as well. I've used American Van Lines before with my move from IL to FL. That experience was great actually, great price, great customer service and great service. All items were picked up and delivered within a week's time and received several follow up calls in between. My most recent experience however is completely different. Since I had such a good experience last time of course they were my go to company for my next move from FL to TN. From the start it appeared great, customer service was responsive and my items were picked up in a timely manner. But it's been crickets chirping ever since. I call for a status and they tell me "we'll call you on ____ day with an expected delivery date". This has been going on for 5 phone calls now, no one calls me back!!!! What do I have to do to receive a delivery date? Are my items lost? Where are they? When will they be delivered? OMG! just call my please!!!!

A Google User

American Van Lines recently did a fantastic job moving me and my family. The movers were extremely professional and courteous. They worked quickly and took care of all our items. I was very happy with our move and the entire moving process with American Van Lines. I highly recommend them!

Alvaro Murillo

I used American Van Lines for a local move and could not have been more impressed with their service. They sent a team of three guys who were each professional and -- most important -- took great care of my belongings. Everything arrived at my new house in the exact same state as when it departed my old place. No dents, no scratches, no hassles. I was amazed the entire process lasted less than six hours. Alan and the other two gentlemen who assisted deserve great credit for their hard work. Thanks guys!

karen trzesniowski

I have moved numerous times with various moving companies, this company by far was the most professional. The workers were friendly and packed my belongings with care and delivered them with care. Also, they kept me informed every step of the way. If only all companies were like this one. Thank you for doing a fantastic job.

Kaileigh Byrne

I was impressed with American Van Lines from start to finish. They were affordable, had great communication, and the movers were fantastic, fast, and thorough. I am very happy with them!

Adeel Sabir

We had a really good experience. The movers showed up on time, were courteous, took their time with the packing and loading, and were gentle with our stuff. Stuff arrived on time as promised, and they stuck to the quoted price as well. No complaints, would absolutely recommend to anyone !!

Keesha Caputo

Very professional and at a good price. We had a long distance move from florida to texas and they were a pleasure to do business with.

Suhail Inayatulla

They have FAKE REVIEWS, these people have no morals.

Robert Ellison

This company refused to commit to a departure date until one business day before, even tho I booked months in advance. I ended up having three "moving coordinators " and working with three other customer service reps including supervisors. Then they missed their arrival date and lied saying someone tried to call to let me know, but I had no missed calls or voicemails. I told them I was unhappy with this. A supervisor threatened me with legal action if I posted poor reviews. I tried calling and emailing for two weeks trying to get a final weight and price, to adjust for extra charges that were on the estimate but not on the truck, as well as get an arrival date, with no response. After 24 days, I was told that they did not have a weight and would not give me a final price until after delivery. I would have to pay and then if there were any changes to the final price I would have to pay more or get a refund. I got to speak to a supervisor after holding for over half an hour. She told me I my requests were reasonable and that I would have a weigh bill and final price when the driver arrived the next day and that the bill would be adjusted to remove the extra charges included on the estimate that did not make it on to the truck. None of this was passed on to the driver. When he showed up he had a weight, but no copy for me. They required payment before unloading, but the price the driver asked for was still from the original estimate. I spent close to an hour on hold speaking with yet another new customer service rep trying to straighten everything out and finalize payment while the crew sat outside. The driver was polite and answered questions for me to the best of his knowledge, but he doesn't deal with the charges. They were capable, but one arm on my couch is broken, coffee table scuffed, directional arrows on artwork ignored, etc...I realize things happen, but moving is stressful enough without adding complete incompetence from a company on the other side of the continent who refuses to follow through on any step of the process.

Eve Beringer-Klein

American Van lines did an excellent job on our move from North Carolina to Southwest Florida this summer. Everything arrived in excellent condition and the movers were prompt and very nice. We would definitely use them again.

Andrea Connell

American Van Lines handled my long distance move very professionally from the booking stage to the delivery at our new house in PA. The whole process went as scheduled and movers arrived on time both for pick up and delivery. We did pack all the boxes ourselves, as we were quite comfortable doing it on our own, though they offer this service. Once the truck unloaded our belongings we were quite happy to learn that nothing was missing or was damaged. Not the most pleasant time in our life during the move, but the movers did their job very well. I recommend American Van Lines to everyone.

Ton Tudor

We couldn't be more pleased with the crew that moved us from Alabama to Tennessee. All the staff we spoke with on the phone were helpful and friendly as well. We decided to use American Van Lines after seeing their good reviews. As stated in other reviews the price was as quoted, and our belongings were well protected and delivered with no mishaps or breaks. An agent checked in with us several times during the move to see how things were going as well. We would definitely recommend them to anyone looking to move.

Jessica Truelove

We were very pleased with the service we received from American Val Lines.

Matthew Goudreau

“Great customer service - really easy to work with, prices were reasonable and in line or better than competitors, and the movers were efficient, and reliable, did a great job all around. Would reco to anyone moving! “

Lynnette S

We are extremely pleased with our recent move conducted by American Van Lines. They were on time, did the job as promised and did not damage anything. Everything was wrapped and handled in a very professional manner. We highly recommend them!

Mark Lemley

This was, by far, the best moving company we have ever used! The process from start to finish went according to schedule. They communicated well and kept us informed during the process. They came in under budget and everything was received in perfect condition. Our driver, Michael and his team, did a great job and were very professional! We had the time before the move and did the packing ourselves. We highly recommend American Van Lines for your next move.

Danielle Hall

I absolutely loved my experience with American Van Lines! They were able to help me on short notice and extremely friendly. All the movers were careful when handling my furniture and delivered my things fast and efficiently. I would definitely use them again on my next move.

Adam Huckaby

The crew that took our furniture from Florida to Charlotte NC were excellent. They handled everything in a professional, courteous fashion and it was a pleasure working with them. They should be commended for the way represented their company. Would not hesitate to recommend them.

Dawn Zindler

I would give American Van Lines 5 out of 5 stars for the value of their services, their professionalism, and the way they handled our belongings with care and respect. I would highly recommend American Van Lines for any move that you are making. Our belongings were stored for 2 months for a very reasonable price and delivered on time with everything intact and just the way we packed them.

Stacey Samuel

I honestly thought that this was going to be super sketchy after all the comments but this worked out great, the movers were all very nice!! Honestly everything was fantastic, it did take forever (three weeks) but I mean, I had a really small shipment going across the country, I knew that was a possibility. These guys were great, I would definitely use them again and recommend them to others. The movers were really kind and helpful guys, and they got everything I needed. The moving process is so freaking rough, I couldn't pick a company for the life of me. I'm really glad I settled on these guys.

Ram Trikutam

they were efficient and delivered the products 2000 miles away in the time window given. Their cost was very economical. They were able to accommodate were very strict deadlines

Betty Sue Sheinberg

I had a very good experience. Arrived on time and carefully packed my items to be sent to my son. Arrived there on time and unpacked and carried them where needed A very positive experience

edwinna reagan

“I have had my share of relocation throughout the USA where moving companies have been chosen by the company I worked for. I didn’t have anything to worry about but there were some hurdles along the way. This time, I chose the moving company. I made the right choice. Courteous, Clean, Fast, Pick up/Delivery on the due date and no hurdles. Smooth from the reservation to the delivery. THANK YOU American Van Lines”

Amanda Shrake

Our overall experience with American Van Lines was very good. The guys were very polite and helpful throughout the entire moving process. They made sure our stuff was well taken care of and moved everything in very efficiently.

Phil

After being contacted by the company and voicing my concerns was able to come to a resolution. Would now recommend this company.

Thomas DiBlasi

Price was fair and delivery was on time. Movers were friendly and communication between the moving company/delivery truck was very great. Couple of items were lightly damaged but this will happen with most moves honestly. Used American twice; FL to MA and MA to NC. Overall happy with this business. Recommended to family and friends. Not a broker and competitive quotes. We paid what we were quoted. Would use again for a bigger move.

Donna Potolsky

I hired American Van Lines to move some furniture and boxes to another city in Florida. It was such a pleasant experience that when I sell my house in the near future I will defiantly hire American Van Lines for that move as well. I hired them over the phone and they gave me an extremely fair price. Angie the person that I dealt with over the phone was professional, kind and extremely accommodating. When the two movers arrived, they had some heavy furniture and gym equipment to take apart and move. I told them it was like watching a ballet. They swerved and turned and got everything downstairs without so much as bumping into anything. They did so with a great attitude and a smile on their faces. I have been recommending American Van Lines to all of my friends.

Mari Mitchell

The men who moved my furniture and boxes were polite, efficient and took extremely good care of my things. This is the best experience I've ever had with a moving company. I highly recommend American Van Lines for your next more.

Sam Bixby

I regret ever booking with American Van Lines. From the moment they took my deposit and I signed a contract with them they continued to push dates back, miss deadlines they told me they would get me info, and their communication and just plain ignoring me was one of the most unprofessional customer service experiences ever. My things were packed and ready to go from a storage unit in LA coming to Michigan. They just had to pick it up, no packing, and somehow almost 3 weeks into this it’s only been moved by another company they hired to another storage facility where is has sat for 9 days and counting. First, my sales person, Tim Tamkins. He was persistent but probably saying anything to make a sale. Within days of booking he missed my requested pick up date by almost a week (I wouldn’t have booked with him had I known this), as an afterthought decided I needed a smaller shuttle to get into the storage facility where my things were in LA, talking as if the actual tractor trailer that would bring my things across the country was going to just pull up, load and keep on driving. So he then charged me more for a shuttle. He then told me the truck of theirs that was going to transport my things broke down and they would have to subcontract it to someone local. Really? So now Cal Van Lines is involved as a subcontractor. “They are our best out there,” he said. Well if you look up reviews on Cal Van Lines they seem to be lucky if they have one star reviews. I was unable to be there for pick up because I had already moved. So I filled out a Power of Attorney for the person meeting movers in my place. Now I have a dispatch contact at American Van Lines, Rebecca Joassaint. I have a three day pick up window and they are coming on the last day. Cal Van Lines and Rebecca call me with a pick up window and they are different. Also in my conversation with Cal Van Lines they know nothing about the Power of Attorney. So I ask American to be sure they receive it. Pick up day. The driver calls me and is surprised to hear I am not there and knows nothing about the Power of Attorney. Once they go thru my things in storage my POA calls onsite and says they have a new estimate for me and in the background the movers are threatening to leave anything not on my inventory list if I don’t sign the new agreement. In the middle of this heated conversation Rebecca calls and I cannot pick up. I call her back 3x and leave a message to call me urgently as pick up is not going well. Several hours later she calls and begins to tell me what will happen at pick up, how they will reinventory my things and have a new estimate to sign. But this already happened! The delivery window is over, how about a call the day before? She then tells me my stuff has to sit for 3 business days, be weighed then on Monday she will call me with the balance due and delivery date. Monday comes around, Rebecca calls and says it has not been done and she will call me at the end of the week pushing things yet another week. In any real life sales or customer service job anyone missing deadlines, forgetting details, especially ones that cost the client more money, ignoring phone calls and emails would be fired. And yet here I am, in Week 3 with no stuff. Now my contact has been reassigned. And I have been informed it will be almost another 5 days before the next update. Is this company even doing what I hired them to do? My confidence level that this will happen is low. In my eyes they have literally done nothing in weeks of talking to them, have not been proactive to resolve this and have not even tried to instill confidence in me of their ability to deliver services they have been hired for. Moving is stressful enough. They could be doing a lot to instill confidence in their services. Use them at your own risk.

Bubba McFarland

I called for a quote and was given a reasonable estimate for a 2 man move at 4 hours. I arranged to have the move. They don’t take American Express so rather than using my credit card as I had hoped to do I had to use my visa logo debit card for the $100 deposit. Well 15 minutes after charging my card they called me back and told me that because I had an elevator the 2 man job would require a third person to stand around and guard the truck. This would increase the cost by $135. So I told them to please cancel or reverse the charges on my debit card. Well a week later the charges were withdrawn from my account and after calling them. Complaining that the charges were asked to be reversed 15 minutes after they were made, I was informed that I would have to wait another 5 to 10 business days before they would reverse those charges. I’m furious. What if that withdrawal had overdrawn my account because I believed they were reversed as I was told on that second phone conversation? Use them if you want but be aware if an elevator is involved a man must be uselessly standing by the truck. Make them take the stairs and say elevator broken. Save yourself the cost of the extra man. I myself will never use them because I feel as if $100 were stolen to be “borrowed” for a few weeks without my consent. They will probably respond that this is a fake account but I assure you they know exactly who I am from this description and I am very aware of who stole my $100. Job ordered Dec 21st. January 1st, still no credit back to my account. Move from Dania Florida to Davie Florida of a 1 bedroom/ 1 bath condo. Respond again this isn’t about you and I will post this story on every social media review site that I can find. Or issue my dang credit immediately and apologize for my inconvenience as should have been done 5 days ago when I complained about this! Greg!

Shara Evans

10/5 EDIT: updated to 3 stars pending resolution, per business request. Apparently their phone system went down, which was why it took several days to hear back. Will update w/resolution 9/30 The loaders were incredibly friendly, but appear to have spent their time being so, instead of taking care of our belongings. One bookcase had a rock embedded in it, every single piece of cloth furniture was damaged, chairs were broken, and at least two pieces of large furniture just went missing. Have yet to here *anything* from the company, or our agent who was entirely responsive when it came to making sure they were paid, but has now vanished into the wind. Would not recommend.

Monica C.

This is a great company with great customer service. They care for your belongings and do as promised. The other nice thing is that they don't charge for using tape or furniture covers like most moving companies. I will def use them again for my next move.

Adam Squires

I used American Van Lines for my move last year. The entire process was smooth and stress free. The movers showed up on time, worked quickly and efficiently and delivered everything in perfect condition. I continue to recommend American Van Lines to anyone in need of their services. Thanks for the great work!

Joan Parker

“Having previously had a horrific experience with another moving company, I was worried. But I was so very pleased with American Van Lines from the beginning communications to the delivery.”

Joanne Hunt

Great Service. I would recommend using this piano mover. They were very dependable and reliable. They communicate with you during the entire process to keep you informed. They delivered the piano quickly and safely.

Neal Katz

I will tell you that I absolutely hate moving. As anyone knows it totally disrupts your life, plus you pile on the stress from the family, new home, utilities, and moving your stuff. Thankfully, I used American Van Lines to do my move and the moving stress was lifted from my shoulders. From the beginning I talked with friendly and personal sales person, Jennifer, who took my info and guided me through the whole process as well as notifying me when the movers would be at my house to start. I even had the assistance of the owner, Anthony, who took time out to make sure my move was handled smoothly. I mean, what moving companies out there has the personal touch of the owner to guarantee your move is easy and a total success? The crew arrived on-time on Saturday (08/27/16). Now I had two apartments being picked up and then delivered to a house. From the moment these guys arrived they got straight to work and in about two and half hours had both apartments were packed into the truck like a crazy jigsaw puzzle. Suffice it to say that everything got to my new house without any hitches and they were finished very quickly. The foreman Aldo, told me they were doing their best so they could save me time, which of course saved me money. These guys didn’t stop, like a machine, in this hot and humid South Florida weather… In short, I recommend American Van Lines to do your move! I can tell you that if I had rented my own truck and then moved my own stuff would have been total disaster! With American Van Lines taking the moving stress off me, it gave me the time to get my other affairs in order so when the movers drove away; I could then focus on getting my house back in order to resume my normal life. Thank you Anthony and crew for making my move so easy!! Respectfully, Neal K. (North Lauderdale, FL)

Martin Mark

Very professional movers. Totally satisfied from price to everything else involved with the move. Second time using them and failed to disappoint.

D Minotti

American Van Lines made our moving less stressful! They showed up on time and where very quick, neat,careful and professional. Aldo and his crew went out of their way to make sure we where satisfied and treated us like family. From start to finish, the experience was top notch. We would recommend this company to all.

Dino DeCesare

I do 4 TOY DRIVES a year for kids battling cancer and American Van Lines has always been there for me to help delivery the toys to the hospitals. They are always on time and always willing to help What an amazing experience and I'm so happy they are the official moving company with my charity. I cant thank you guys enough for always going above and beyond to make sure the toys get delivered safely I highly recommend them for all your moving needs. Great staff and great company You guys are awesome.

Ernie Carcas

I have to start off by thanking my sales rep that came out to my house twice. The initial walk thru, and then a week before the move. Thanks to Mr. Peter Pagan. Mr. Pagan was very thorough in his estimate. I encountered no problems with the entire move from beginning to end and nothing was broken, the crew led my Rafael, was excellent as well. Yes I highly recommend American Van Lines and THIS crew!!!

Joellen Jarvi

I am a single woman, living by myself in the hills, on a road/driveway that is fairly difficult to negotiate. I was preparing to move to CA. I chose American Van Lines because it had been given high ratings by Consumers Report. I contacted American Van. They asked how much 'stuff' I would be moving, date and time. I filled out the checklist and gave them the info. The men came right on time, had no trouble in their large van, negotiating the hill & driveway. They brought the boxes to help me pack. As it turned out, I didn't need all the boxes. Surprisingly American Van did not charge me for the boxes I ordered, but didn't use. Their work staff was efficient and listened to my questions. I was completely satisfied with their work. They moved my 'stuff' to a storage place I had rented, sight unseen, in CA. The Main Office was easy to contact when I needed info, or help. My contact, Gloria, was always available. Awesome! I was totally satisfied with your services. I would use American Van Lines again in any future move and would certainly recommend them to others.

Sam Ribbler

“Service from start to finish was excellent. Estimator, packers and loaders were on-time, courteous, hard-working and efficient. Delivery was fast and also on-time, in spite of hurricane near-miss. Big load, no damages. Fabulous. Highly recommend. “

Eva De Denghy

American Van Line are very reliable movers. They helped me move from Florida to Texas in less than a week. The team who packed and loaded the track were speedy, careful and very professional and respectful. The team who unloaded were the same and very friendly. I have recommended them to all my family and friends and they say the same thing. I wish all movers were this wonderful. Thank you so very much for taking care of me and my family.

Lois Moore

My move from Niagara Falls, NY to Southport, NC was made manageable through the courtesy and professionalism from the team at American Van Lines. Potential problems with scheduling, packing a grand piano, and arriving at a destination that I would not be at were handled as if I were a member of the family. The team at American Van Lines treated me like a family! I highly recommend their services for your move!

Noriece Price

Very professional and accommodating. Did an excellent job and had no damages. Made a difficult move very easy.

Matthew K

We were moving from Texas to North Carolina. The process was a little painful at times, but I suppose moving always is. In the end, our stuff was delivered within the window, was in good condition, and the price was very reasonable. All of the movers, both at pick-up and delivery were very nice, cordial and easy to work with.

John Brown

Movers were extremely unprofessional. Did not show up within window of dates or times. Movers complained about working late even though they showed up hours and days late. One of the mover reeked of alcohol. Movers were not going to come back to get rest of stuff until I called main office and complained. Terrible service. Art work was not wrapped, just thrown on truck. Just plain terrible experience for the amount spent on a truck. Movers did not even fill truck up all the way. Weight was 10,000 less than it could have been. Will never use this company nor recommend to anyone.

Nathan Cummings

Quite frankly this was the easiest moving experience I've ever had. The crew we had was extremely fast. They were loaded much quicker than I ever would have thought and unloaded even faster. Super courteous throughout. I'd recommend these guys to anyone.

chao wang

Overall American Van Line is very good. The representatives - Johnny and Benjamin follow up and take care of me. The moving service is fast, I don't wait for many days as other moving company will do. My stuff is not damaged or missing. I would recommend it.

Lucy Di Sorbo

I have used American Van Lines three times over the past 15 years for moves. I highly recommend this company and the service the offer. Each move went smoothly and it was stress-free. The drivers showed up and they said they would & they were professional, courteous and kind, along with the girls in the office. I can say that my experience was a very positive one.

T

I'm luke warm about AVL... I've had issues with the charges and ruined furniture. The people I have dealt with face to face have been great, but as soon as its a phone conversation its not so good and the communication is really poor. Had I known I would end up paying extra I would have chosen another company. My recommendation - make sure you are 100% clear on charges and sign up for an insurance that would have left me with less of a headache!

Zhenhua Lai

I am changing my review from 1-star to 4-star. Previously, their coordinator Araminta Pridgen was horrible, which made me want to cancel their service. However, another coordinator Samuel P. called me and apologized for everything. Samuel is way better than Araminta. Since Google doesn't let me just delete my review, I change it to 4-star. I'll update my review comments and stars after I'm done with moving.

Anna Sein

This is the SECOND time I have used American Van Lines and they went above and beyond. So helpful and caring. They were professional and efficient. Wrap everything and handle them with care. I would refer them to every body and I would used them again!!

Dena Van Winkle

I recently had the pleasure of working with American Van Lines and would highly recommend them for packing and moving services! I have moved many times and typically pack my things myself but this time I hired them to do this as well-which I was very concerned about! I had asked one of the packers, Jack to let me know when he got to my china cabinet as I wanted to see how he was going to do this, he said no problem. I explained to him that the items in that cabinet, while not high value in dollars, were from my Grandpa who has passed away and the sentimental value was irreplaceable. At that point he told me not to worry he was going to pack and treat my belongings as he would his own. When observed him throughout the day I can say that is exactly what happened. They were very professional, efficient and paid close attention to ensuring everything was very secure. I was completely impressed and pleased with their services. The price was competitive and the final cost was exactly what was estimated. Thank you American Van Lines!

Carol Georgis

Our 350 mile move could not have gone better, from the first phone call from us inquiring about services and prices to the last phone call from American Van Lines inquiring if we were satisfied with how our move was handled. The two gentlemen who handled our move were professional in every way. But not only were they professional, they were very polite, very efficient in their job and reassured us every step of the way throughout the move. While moving is never easy, these gentlemen certainly did everything possible to make it easier for us. Their work ethic was highly commendable. We would definitely recommend American Van Lines for any move.

G Mail Account

The movers were very friendly but worked very fast and didn't waste any time getting everything packed up properly and protected properly. I did have to have my household belongings stored for a couple of months and when I finally found an apartment and everything was redelivered it was the same guys that had moved me to begin with and they did the same great, fast, careful job like ey had done originally. I'm extremely satisfied with the whole process and would use American Van Lines again for my next move, no question, I wouldn't even consider anybody else. Barbara and Nora for the two ladies that I dealt with and both were professional and courteous and both did a great job. I would recommend that anyone moving use American Van Lines because as far as I'm concerned they did a perfect job.

Bruce C

“I have using American Van Lines for about 10 years now. This is my third move with them and I am extremely happy with the way they handled my move. From the office personal to the workers, great job”

Mark's Nation

I recommend Huntley and his crew amazing friendly does an outstanding job

Monique Johnson

***This is MY experience*** American Van Lines was used as the contractor for my military relocation. My family moved from Tennessee to South Carolina, and somewhere in between our items were broken down and put into crates that were packed horribly. When our shipment was delivered to our new residence, lots of our items were broken. The motor fell out of our washer, they dryer was dented on all sides and there were no screws to any of our beds and lots of items were not packed properly hence our 60 inch flat screen with the busted screen and my kids trampoline was one big ball of netting. I've been calling for over a week and left messages for the claims department with no response. I finally talked to someone yesterday and got bounced around like a hot potato until someone finally told me that the lady who handled the military moves was not in the office yet. I left another message and I have yet to get a response. This was the worst move ever, everything that could have gone wrong did! And it's even worse now that I can't get in touch with anyone to get any off the issues resolved. I saw another review where the company said it was a fake review posted by a competitor, If you want proof, I have tons of photo's in my phone.

david brooks

Great level of customer service from everyone on the team.

Lisa Alducka

After the loss of my dad, my mom decided to move back to her home state 1000 miles away. During this difficult time, I researched companies and decided to go American Van Lines because they had the best reviews. The reviews didn't fail us. Starting from the first phone call, everyone was pleasant and very helpful. We dealt with Matthew handling all our moving needs. The men that came to do the loading and unloading were wonderful and friendly and clean. They were very efficient and even delivered a day early which was beneficial for us. We would definitely recommend this company. The only reason for 4 stars is because I didn't realize they sub contracted their moving trucks. Our moving truck was Quality Relocation Inc.

Roxanne Palenshus

We were very happy with American Van Lines. The two guys that moved us were great! They were very careful with our furniture and went out of their way to be both courteous and helpful. The same crew that picked up our furniture in Ohio delivered it to us in SC. We would highly recommend American Van Lines.

Rick Wallace

Hi Anthony! Just wanted to drop a line and say how impressed my wife and friend were with your crew today. Very polite, friendly, hard working, knowledgeable and professional. Kudos and thank you

Brian Abadía

It was my first time using a moving company across the country. At the end, all I can say is that things got delivered in a safely manner. The movers were really nice, and they made sure everything was in one piece, even the very delicate pieces.

Michael Macchioni

My name is Michae Edwin Macchioni I was th top salesmen for over close to six months before my mother passed away. Jeramy Frank sales manager if you can call him that Anthony Disorbo Owner . I am an Honarabilly Discharged Marine Veteran with a kind heart to take care care of my customers This organization lies saying they don’t broker jobs out which means you believe your gettin an American Van Lines truck then they estimate I gave you changes because they use. So called Partners sn your price is higher. I can’t live wit out being honest . They only care about your 50%deposit then they have you where they want you l. They don’t care about you or your furnishings they care about money. I can’t and will no live like that. Please do your research Consumer Affairs is a joke they pay for that sight not real. I hope this helps

Terry Wilson

“Everything went perfect. They even delivered the heavy console stereo in great shape “

Kim Watson

“Excellent movers--very careful with my furniture and very efficient.”

Gloria B.

Submitting this review on behalf of my husband. Do not trust American Van Lines as they operate with no morals or ethics. Please read my story below before choosing to trust these people with such an important life event. Hopefully my negative experience will help you make a better decision. My wife and I were put in a terrible position by this company in what I can only explain as an attempt to extort money from us. I discovered American Van Lines while researching moving companies online. I recently accepted a work transfer from NC to TX and was looking for an affordable moving company. I read some bad reviews and some good, nothing that described a situation similar to mine. My wife and I signed a non-binding estimate for $3,664.84 on 11 March 2019 and paid half the amount as a deposit. We scheduled the move for 11-13 April. On Friday, 29 March, a representative from the company called my wife and told her they had made a mistake with the quote and they would need to change it, without offering an explanation. After contacting the company, on 1 April 2019, we finally received a new quote. The only difference was in the weight and it was approximately a 30 percent increase. I am not sure how they computed the new weight but the price had increased to $7,202.30, which is almost double the original estimate. At this point in time my wife is home alone with our 1-year old daughter and I am participating in a NATO exercise as a Naval Reserve Officer in Scotland which ends on 12 April. I called American Van Lines and described my situation to the representative. She seemed genuinely concerned and transferred me to a supervisor. I explain my situation and ask for an explanation. The supervisor states that the city in Texas we are going to is a “black out” area because drivers don’t want to drive there. He says something about the border and the border patrol, like that has anything to do with truck drivers. I explained that the situation they have put my wife in seems like a scam. They take a deposit from us and schedule a moving date so of course we stop looking at other moving companies. Now at the last minute they double the price of the move. Did they not know the location in Texas was a “black out” area in March? Any adult with common sense can see this leaves my wife almost no time to find another company. Apparently, the company doesn’t care and puts profits first. I tell the supervisor I think it is unethical and immoral. He tells me he is willing to offer me a full refund with no penalties. I have never been more disturbed by a response. I tell the supervisor that I am bothered he doesn’t see how this is wrong. He states that he understands the quote they gave me was wrong. At this point I can see the conversation is going nowhere. One last time I tell the supervisor that I think they way they have treated my wife and I is unethical and immoral, he is silent. I tell him I wanted to talk to him prior to posting my experience on consumer and business websites and I thank him for his help. The supervisor did not say anything during the last few minutes of the conversation. I don’t want to give the impression I was telling him off because I wasn’t. I as polite and not abrasive at all.

Albert Berkovits

We chose American Van Lines as our movers after contacting several companies. Their in-house estimator came to our home and thoroughly went over the costs and details of our move. He was very helpful and explained to us in significant detail the whole process, and gave us a printout of our inventory/contract, which made us feel assured that all would go well. Of course, we would also like to acknowledge American Van Lines team of movers, Billy, Manny and other guys for their prompt delivery and careful placement of our furniture and belongings in our new home. They made move-in day at our new home go very smooth. We will highly recommend American Van Lines to anyone we know who is considering a reliable moving company.

Jody Davis-Mitrea

The movers came exactly on time in New York on a Tuesday, packed everything carefully, and was at the final destination in West Palm Beach by Friday at 3pm. Nothing broke and the 2 movers were incredibly professional and extremely respectful of our furniture. They were wonderful and deserve a shout out.

Rod Snyder

Our movers, David, William, and Tyrone, worked diligently and efficiently to get us moved out of our old and into our new home. Everyone from John, the person giving us the quote, to our movers were very professional. I would use them again and will recommend them to others.

Vernon Snider

We watched these guys move our neighbors stuff and it was scary! Throwing items down to another guy and dropping stuff in the dirt. Not paying attention to structures and damaging property here at our apartments. They did not seem like professionals because the language me and my child heard was not professional.

mitchell rehmann

Came onto my property today with the biggest 18 Wheeler I’ve ever seen and cracked up my concrete also put bed rails and items up against brand new doors and walls I wonder if they do this in peoples houses..employees extremely rude and couldn’t care less about damaging our painted walls or concrete BEWARE!!

Ryan G.

AVL was supposed to move our belongings from Oregon to Texas in May 2019. They gave us an over the phone estimate, based on the size of our home, the number of rooms and the number of people. Their estimate came in low, but affordable, so we went with them. Big mistake. They were supposed to send a semi, our stuff was to be loaded on the semi and boarded and padlocked up, and any remaining space would be leased to a business that needed to transport their goods near our final destination. After offloading the commercial goods, our stuff would be directly delivered to our new house without being offloaded anywhere en-route. That is not what happened. We were contacted the day before our scheduled move (for a new job that we had already committed to, and resigned from previous job, so no going back) and informed that they would not have a truck available, but would contract with another moving service (RNR Movers). This is where things went from bad to worse. RNR showed up with a single 27 foot "Budget" style truck, and informed that it may not be big enough to take all of our stuff. After loading about 90% of our stuff and strapping our mattresses to the back of the truck, they forced us under duress to sign a NEW estimate that indicated that we will likely owe more than double the original estimate upon delivery. WHAT?! Fast forward a week to the scheduled delivery date, no delivery, no communication with the movers. Fast forward two more weeks and multiple voicemails to BOTH companies, and they finally delivered our stuff on the very last day of the delivery "window." As promised, they refused to offload our stuff until we had paid an additional $9500 because the original estimate was off by a factor of 2.5! We were informed to pay it and if necessary, go to arbitration later...so that's what we did...we had been camping in our living room for the last two weeks...we needed our stuff! As the movers unloaded our belongings we realized that things went from bad to worse, as box after box was DESTROYED. Nearly every box was crushed to the point of being un-stackable. They destroyed the china set that had survived 13 previous moves. They bent the frame on my heavy-duty rolling tool chest to the point that it won't roll anymore. They flat-out LOST family-heirloom hand-made furniture and after months of waiting, basically told us we're just out of luck and should file a claim for $0.60 per pound to cover the broken or stolen items. If I could give them negative 5 stars I would. They lowballed us to get the job, then did a bait-and-switch on the movers. They offloaded and reloaded our belongings in two different warehouses and either destroyed or stole around a third of our belongings...and to top it off, they charged us an EXTRA $10k for this service. For $10k I could have just taken a baseball bat to my own stuff and sent it to the dump and not wasted our family savings. We intend to file a complaint with the State of Florida, citing Statute 507: Deceptive and Unfair Trade Practices Act. Apparently this has been a big enough problem in Florida that they have had to turn what they have done into a felony. We will let the state follow up on the investigation and take appropriate action.

Ian Streeb

was given an estimate of $800, the final charge was $1800. i feel like i got swindled. was promised a callback numerous times and they would never call me back. the actual movers were great people, despite their vocal frustration with some of my requests and the size of the workload in general. i feel like i should have been given a better estimate upon arrival so i, as the customer, could make the choices on what to pack and not pack. *UPDATE* was finally able to speak with a manager and received a $100 credit.

Steven Pollack

American Van Lines movers are the pros who know how to handle furniture during relocation. I watched them doing the job with a great skill and care during pick-up and delivery. They did a flawless job, and I wish to express my gratitude to them for making our across country move an easy transition.

Mehri Kafi

During my experience with American Van line found out that if there is elevator in your building and your are living at 3rd floor and moving to 4th floor of the building that has elevator, the moving expenses will increase by couple of hundred dollars. But when the movers came to your place to do the job, the first thing that they are looking for is the elevator. This hasn't made sense to me at all and need to be changed; because it is obvious that elevator makes mover's job easier than they move stuff through stairs!!!!! Then if I recommend AVL to my friend and family I will tell them to be aware of that and negotiate in advance as I did. Still I don’t understand the reason. Despite of some broken glasses and not delivered an item (the Wooden Lamp stand), I am satisfied with the job that was done “

Chelsea Hook

Great experience! Movers packed and unpacked with great care !

Anne Zhao

Update. The company got in touch with me and looked into our issues. They offered $500 to settle our differences. ================== They charged us $1700 more than the estimate. To get our business? I don't understand this gross underestimation. The movers were very professional though. They started working promptly and packed everything. However, during the move, all of our towels, box of diapers/wipes/baby stuff, half of a shoe rack, and part of a large toy were lost (can't think of others right now). I was promised a call back by last Friday. I've called and emailed the company with no response.

Dawn Nelson

Worst moving experience. We are on Day 14 of a 2 day/400 mile move and still do not have our property. Lies/false promises and they used a driver/mover who did not have a valid DOT license — that has been our experience. If you care about your property, do not use this business.

Keonna Welch

Great experience! Beginning with the binding quote "walk through" to the delivery of my items. The staff is professional, polite and readily available to answer questions and talk you through your moving experience. When the team arrived at my home they handled my belongings with great care and moved with great speed. My items were delivered in perfect condition. Nothing missing or damaged. When it's time for my next move, I will select this business again without hesitation. :)

annette scoca

horrible experience. they did estimate of items over the phone months before we moved. They never sent anyone out to go room by room. They asked if a tractor trailer would fit in both places, to which we replied, Yes. Two weeks before move we get a call from another company who says they were contracted by American Van Lines. They end up sending small truck with two guys who were not physically capable of doing the job. We had to rent a U- Haul and load the truck ourselves. They don't return phone calls, furniture was damaged and we had to unload. Disaster

Susan Campbell

We have move several times over the years. This was absolutely the best one. The sales/administrative staff were very pleasant and professional. The driver was very efficient and helpful. Thank you for making it a great move!

GalapoGroup .

Great company and the salesman Brian was amazing! He was on time gave me the best price with no hassle. Best of all the company followed through and delivered on all of their promises.

Deb Kale

We were referred to this company by a wonderful real estate agent and she said speak with Brian Maguire, we did and he and his company made our move easy. Our Van Driver Dennis, was professional and right on time. THey picked our stuff up on a Monday and delivered our stuff that Friday in a different state! What great service. Everyone we dealt with at American was super! Thanks Brian, Anna, Dennis and the team at American Van Lines in Pompano Beach, Florida!!!

Matt Jeffers

Ignore all the paid reviews. This company is truly terrible. They lied about whether or not they subcontract to other firms (they do). They lied about the fact that you would receive a twenty four hour notice from when your stuff would be delivered. They provide an exceptionally bad service.

Janett Montjoy

Great service, personnel really helpful. They took care of everything. Very satisfied with their service.

Donna Dee

Loved the service! From the moment I called until the move was complete, everyone was very friendly, attentive, and professional. I will definitely use you again for my next move!

Emma Liston

Excellent for a long distance move if you don’t need your items by a certain date! You do have to pay in full before your items are delivered though, which is risky if your items happen to be lost or damaged. My delivery date was changed about three times but everything arrived in pretty good condition.

Beverly Lemon

Once the estimator left I had a hard time getting ahold of him for questions. He initially told me a couple days were blocked out. Later he told me they may move me on one of the blocked out days. No one else had contacted me. He told me a moving coordinator was supposed to be in contact with me. But that took a while to happen, meantime I had unanswered questions. So far my move date has not been firmed up, could be tomorrow could be the following day.

Joyce R

This is the second move with American Van Lines. First was a local move and now hired to go to another state. I have complete confidence that I will receive the same professional service on this move. Plus, the office staff are very courteous and know their business.

Patrick Esposito

My experience with this company has been a nightmare. Horrible. Would not recommend at all

Alexus Beckford

At first I was skeptical to use the company due to their low quote, but the strong reviews convinced me to give them a try. I am very happy I trusted the reviews! My move was from Georgia to Connecticut and from the first quote to the final delivery, I was very pleased with the company. Customer service was very friendly. The movers were professional, fast, efficient, and friendly. All my items were accounted for and all my fragile items were handled with care. I hope to never do a long distance move again, but if I do, I would use this company again!

Linda Holt

I am rescinding a previous review pending an offer from the company to make my experience a more acceptable one.

Brad Aurilia

American Van Lines is the best moving company that I have ever used. They are extremely professional from the start of the quote until the last box has been delivered. I highly recommend their moving service to anyone that is about to move their home or office.

Steven Schneider

I am editing my review based on conservations I had with Customer Service and contrition on their part. they felt my experience was atypical and were dismayed that I had such a bad experience. I feel that they will make effort to improve the experience of new customers. Below is my original post, use it as guidance to proceed with American Van Lines and I expect your move will be much more satisfying. *************************************************************************** I am sad to say that my experience with American Van Lines customer service was terrible and very frustrating. I know that they can do a much better job. My "pick-up" was scheduled on a Sunday which was fine with my wife and I. The movers for Amer. Van Lines never showed up. We waited at home from 8 AM until 7 PM. No one ever called to let us know they weren't showing up. I called the company phone multiple times and left multiple messages. Never got a call back. The next morning, Monday I called to find out if they were showing up that day and the phone was answered by Jeremy. He explained that he was the "Sales Manager" and "would personally oversee my move" so no other problems would occur. He also said he would "review my file and compensate me for the inconvenience". Never happened. The next day the movers were 5 hours late and finished at 12:30 AM with me helping them load boxes, moves items, take inventory, etc The 2 guys that came I will say were very nice and very cooperative but clear to me very inexperienced. I wish I could say things got better, but it didn't. I was told we would have 48 hours notice as to the arrival of my goods. MY building requires 48 hours notice to bring in supervising personnel, prepare the elevator, and whatever. They require 48 hours notice. I received one hours notice. I received a call from "Calvin/Kelvin" for my type of payment the day before they arrived. I asked him when the truck would arrive, he said it wasn't scheduled yet. He put me on hold and never returned. I called back and spoke with my "move manager, Kendra". She also said I wasn't scheduled yet. The next day, day of arrival, I received one hours notice. The building manager had to scramble and bring personnel in and it cost me $150 extra. The move-in was slow. Again, the two movers were nice and cooperative. Fortunately, they only broke a few items. I left 5 messages for Jeremy to call me, never happened. My sales agent, "Dorothy (Dori) " who was supportive and wonderful, said she would ask Jeremy to call me. Never happened! I know this company which had a 4.5 star rating can do a much better job. I will never use them again. Too much BS, poor customer service, inexperienced movers, discourteous, and disorganized. I do not like to downgrade any company. I Could only give them 1 star total due to late and no call -1star, Customer service awful -1 star, Sales manager not returning repeated calls and lying -2 stars, breaking several of my items -1star. Stay away from American Van Lines.

Una 1 TAP

Absolutely horrid moving company. Got a quote of 6000$, on moving day they came back with a document stating 13000 after they evaluated our tiny apartment! They said there were more items than expected! Mind you my wife and I have minimal furniture and this is a small 1 bedroom apartment. We would have went with a different mover if they didn't already force us to put money down upfront. To make things worst the employees took "breaks" outside our home to smoke marijuana. Absolute joke.

Logistics 360 Coach Plus

Working with you was a pleasure. Keep up the good work. I recommend anyone interested in working with hard working honest guys go with these guys.

Shella Senecharles

The moving team showed up on time, had great customer service skill. Very fast service, it was so fast that I got all my stuffs the next day, had to rush myself to get to my new place to meet the mover on time.

Matt Blalock

The movers were not only friendly, but professional. They arrived promptly, began an inventory of my items and did their thing. The whole experience of moving from one city and state to another was amazingly smooth with this company and I would recommend them to anyone not only for their professional service and demeanor but their reasonable pricing!

Abi Hayes

Better than I imagine. True to their word the entire process. The movers were friendly and professional. They treated my possessions as if their own. I would highly recommend this company for a stress free move.

valerie arena

I will use American Van Lines for the rest of my life. Just as we planned to move, Hurricane Irma interfered. THis wonderful company arranfed my schedule for one week later and facilitated this move with an efficient diligent staff that took care of every item that i treasured sentimentally. Everything in this room, a room i use for meditation and relaxation, is important to me and they wrapped all with care. Moreover, the office assistants talked to me and made sure everything would have perfect consequences. Without hesitation or deliberation, this company is number 1 !!!

George

“Joe & his crew did an excellent job with my move, I highly recommend them.”

Animal Lover

American Van Lines are great. We've used them 3 times now for across the country moving. They make the process very easy and hassle free. They're good at working with my schedule and keeping in constant contact. The guys that pick up and deliver are great too. They are quick and very careful with all of our things. We will always use American Van Lines for our moving needs!!

Storm Whisper

Professional, quick, and very engaged with their clients. They always kept in touch, checked on me before, during, and after the move. Great service! Will definitely use again for future moves!

J. Alexander Kussad

(Original review deleted) (The company made amends with me.)

Jo-Ann Stevens

Eddie and the guys were extremely friendly and efficient. They packed my mother's items carefully and kept everything organized so that unpacking was a breeze. Having American Van Lines do the packing and moving made the stress that normally goes with moving, seem nonexistent. Would highly recommend your company to anyone planning a big move.

Ellen Greenblatt

My first interstate move in about 30 years. Phone contact with sales person and customer service frequent and helpful. Movers very personable, efficient, and cooperative. Was nervous about doing a big move, but all around a good experience

Randall Hansen

I trust all of my moves with American Van Lines. They have been my moving company of choice for the past 14 years. I recommend them to all of my friends and family. Thank you for always doing a great job! A Loyal Customer.

dan schweitzer

Showed up on time for pickup and drop off. Price was what they said. Did not scratch one wall or damage one piece of furniture.

Tracey C

Friendly driver, super fast packing and very thorough. They used rugs all through the house for the dolly keeping the floors clean and free from streaks. 24 hr notice before arrival and same day notices and updates on when they will arrive so no surprises. Complete worry free move.

Jean ricky

I had to move unexpectedly.... within three days.... and Dori at American Van Lines was able to arrange a move for me promptly. The crew arrived as planned and the move went very well. This is my second move through this company and i am very pleased. I highly recommend them!

Matt Strong

The company reached out to me regarding my denied claim and made the situation right. I appreciate that though I do wish that process would have been a bit faster and less of a headache but once I spoke to the gentlemen in charge of claims we came to a quick resolution that was good for all sides.

Janet Danforth

People were friendly and I trusted them. But a significant number of things didn't arrive at my new location -- random things - like my favorite painting, half of the dollhouse, cooking items, linens, tchotchkes. But because I couldn't identify particular numbered boxes that were missing, I got zero understanding or compensation. I read this on someone else's review and didn't believe it - but it is true. YOU NEED TO WATCH EVERY SINGLE BOX THAT LEAVES YOUR HOUSE AND CHECK THAT THERE IS A NUMBER ON IT. Otherwise, you're SOL when your items go missing.

Leslie Backer

This company is nothing but a bunch of liars. I used them because I read good reviews. Those reviews were not true. I hired this company to move a small load from Pittsburgh to Austin. They quoted me a reasonable price and assured me that it would be delivered between March 28 - April 1st. On March 12, 2018, they picked up my furniture. After loading everything I found out that this was not the company I had hired. American Van Lines had sold my contract to someone else. My husband and I decided that it would be fine because they assured me they were a subsidiary to my company, Which is the first lie. Two days before my departure I contacted American Van Lines to check on my delivery date. I spoke to the dispatcher who assured me that it would be on time. From that time on they simply lied to me. The furniture arrived April 12, 2018, a month from my date. I would never use this company again and hope no one else will either.

Cody Bess

No problems with the move. These folks were careful with your stuff and did not waste your time. Best quoted prices, and no hidden fees.

Ron Davison

Very, very happy that we chose American Van Lines for our X-country move (NY-Washington). From start to finish, everything was first rate! If you are considering a move, these are the folks you should be talking to - highly recommended.

Joe Folta

Don’t believe the biased high ratings for American Van Lines (AVL) seen online. AVL buys people’s silence if not 100% satisfied. To accept their “settlement offer”, you sign a contract saying you won’t say anything negative about the company. AVL caused over $8000 worth of damage to our belongings (not counting damage done to either house) for which they offered a settlement of $1483. The movers’ attitude was great. Whenever I tried to help box items or carry items to the truck, AVL repeatedly informed me that I paid them to do the work and I shouldn’t be doing anything. But one worker clogged our toilet. Rather than saying anything about it, he closed the door. I found the mess 2 DAYS later. I had to purchase another plunger to unclog the toilet. Also, items were not packed carefully (e.g., 1 sheet of paper between 2 glass pie pans). I was expecting an 18-wheeler to carry our belongings like we had before. AVL showed up with a small truck, realized not everything was going to fit, and rented a trailer to pull behind the truck. AVL strapped my grill, wagon, & plow to the outside of the trailer (they wouldn’t fit inside). I rented a trailer to carry what AVL couldn’t fit. Our belongings were emptied into AVL’s storage unit, then reloaded when we were ready for delivery. The day we closed on the house, AVL called to make arrangements; dispatch gave me a delivery window of 2:00-4:00pm. I told them that we wouldn’t be closing until after 1:00. AVL arrived at the house at 11:00am. The driver chewed me out because I wasn’t there to take delivery and if I wasn’t there by 2:00, he was going to charge me a waiting fee. I arrived at 1:45. AVL wasn’t there, and didn’t return until after 4:00. I told my wife what happened. She posted a bad review on Google. Within 2 hours, Theresa (caseworker) called me and said if we removed the post, AVL would give me $200. The post was removed, but I never saw the $200. She told us we had 90 days to file damage and loss claims. Just a few weeks ago (way too late to add to the claim), I discovered that my 2 sets of handcuffs & keys were stolen. I repeatedly told them to take extra care of some items due to their sentimental or intrinsic value. Several were damaged. Not expecting that much damage, I foolishly signed Option 2 of the contract, which waves full replacement cost. It allows for replacement cost of $0.60/pound of that item. AVL’s settlement offer for some items was $508. Because the damage to the house was not noted in the log when the movers were here, AVL only allowed $725 as a “courtesy allowance” because I had pictures. There was a long list of other items that AVL did not offer fair settlement because their damage or loss was not listed on the bill of laden. As the homeowner, apparently it’s my responsibility to assess loss or damage to EVERYTHING as it’s unloaded. I guess I was supposed to go through every box while the truck was being unloaded to check for damage, but had 90 days to submit the paperwork? There was a 5-man team unloading items and entering the house through 2 entrances, some boxes and items were left in the garage. I could not keep track of everything. AVL used a $200 rain barrel as a packing vessel. It was filled with tools, then a chain was taken out of a tool box and thrown on top of the tools. The weight and sharp angles wore a hole in bottom, which wasn’t discover until I emptied it. A wood cabinet was destroyed. AVL put it in the garage and buried it with boxes so that I couldn’t see it. Out of “good faith and customer service”, AVL offered a settlement of $250 for the items damaged or lost that were not listed on the bill of laden because of the photos. As per their agreement, AVL had 120 days to respond to that claim. After 121 days I called them. For me to accept their pitiful offer of $1483, I must promise that I “will not, directly or indirectly, make any negative or disparaging statements”. I would rather be out the $1483 and inform others of our experience.

Steve Leung

So far not impressed. It's been over 3 weeks since my stuff was picked up. I understand that moving between states is challenging. However, I have been promised follow up and didn't receive calls. My calls and emails at times went unanswered from my customer service rep. What is the point of one if they are not going to assist? Sad part is that this was a staged move and the 4x more expensive move will NOT be going thru them. And I am still waiting for my stuff that was promised today and as of 4 pm still no call.... UPDATE: customer service rep management reached out to apologize for lack of communications. Very much appreciated

Mary Charles

The sales team was really great had a lot of trust with the information I received. I had arrange a move with 2 possible dates. I was told that dispatch would call to confirm either of the days. I tried reaching the company 4 times to speak with dispatch. Then got a call fro the movers that the truck was on it's way. During the move the movers didn't have any tools were completely unprepared and now I have a bed missing pieces. I wouldn't recommend this company.

Luis Wallace

I was in charge of our family moving a couple of times in the past, but due to a recent injury we had to change our plans and seek for help. We knew that moving companies would charge a fortune for a 3 bedroom out of state move. So we started making calls to gather quotes and pick the most affordable company. American Van Lines gave us the cheapest quote after some negotiation and quote comparison against the competition. Cheapest choices are often regretful and I expected shortcuts or hidden fees eventually. But to my surprise, the movers in charge arrived in time. These guys did the job swiftly within the scheduled hours with no accidents. It was quite revealing when the truck delivered our furniture at the designated location in Miami and find that nothing was damaged or missing during the move. All those horror stories you may find on the Internet about moving companies do make you feel nervous and suspicious. It’s good when professionals take care of you and provide exceptional service at an affordable rate. I’d recommend them to my new and old friends.

Yvonne Duncan

Brian McGuire and team are super professionals. I greatly appreciated the moving crew’s efficiency, punctuality and politeness and the care taken by all to meet the requirements of the move successfully and smoothly. A big Thank You to American Van Lines.

Jay Greenwald

It was actually 4 months ago, exactly today- on May 16th, 2016 that I used American Van Line services. The 3 movers - the guys that helped me pack and move - were terrific. They were very, very helpful and professional - and friendly. They helped me pack boxes, that I did not expect. They were very thorough in all that they did. I also appreciate Brian, my Sales Associate/Manager who worked with me initially. He too was professional, helpful and friendly. Because of the extra services that I needed, the cost of my 1 block move turned out to be double the price.