Reviews of All Points Moving & Storage (Moving Company)

TJ Corredine

Fantastic moving experience with Capital Moving and United Van Lines! Couldn't recommend them more highly!

Laurie Vesper

Oh, boy. Brace yourselves. In case this review is tl;dr: Stay away. We contacted Capitol for our corporate move from the South Windsor area across country. From the initial presentation and estimate I was very impressed. The customer service prior to the move was fantastic and seemed so organized, I was sure we had picked the absolute best movers to entrust our household to. This was a corporate move, so I was so relieved we could have full pack done, and I really believed our things were in good hands. They could even move our brand new Kloter Farm playscape, which we were worried would have to stay behind in Connecticut. The day of the move, I was busy chasing my toddler, but the movers seemed competent and very friendly. We bought them breakfast and lunch and chit chatted, I thought they were lovely. Fast forward a month later to our things arriving. The moving company (United Affiliate in our current state) said it was the worst packing they had ever seen, and that they were embarrassed to be associated with Capitol. How bad was it? Our washer machine was smashed. Our brand new Kloter Farms play scape? Ruined. Our backyard ceramic chiminea didn't show up, so we assume they smashed, dumped it, and hoped we wouldn't remember we ever had one. An area rug had a hole. Several pieces of furniture were chipped. My toddler's train table was smashed. Two Adirondack chairs were broken, I could go on and on and on. The amount of damage was absolutely shocking. The boxes were not properly filled with paper and they were also not loaded properly into the van, so most arrived smashed. Things were packed in the most haphazard way possible. Clothing was not even hung properly in the wardrobe boxes, most of the clothing was at the bottom on the box...but still on hangers. They just couldn't be bothered. All of my children's toys had been carefully packed and organized into bins prior to moving day. The movers dumped the boys from the bins into big boxes, and packed the bins separated. Why? I can't wrap my brain around it, but maybe that's because I still haven't mentally recovered from separating of 10,00 peices of Legos, K'nex, My Little Ponys, toy cars, and doll house parts all mixed together. With kitchen towels. Because, obviously you pack the kitchen towels with the Legos. At first I believed this was pure negligence, or possibly purposeful. But the packing job was so strange, I truly wonder if the packing crew was under the influence of substances. I'm not saying that to be funny. A toddler training toilet seat was packed inside a board game. What the what? A single pair of dirty underwear was inside a roasting pan (I do not normally keep dirty laundry in the oven), my daughter had a brand new tea set in a box. The tea set was dumped into another box, and the tea set box was filled with matchbox cars. Our pots and pans were full of sand. From where? Don't ask me! But the piece de resistance of crazy for me was when I found that they had taken apart an unused pinata and filled it with hand towels and toys. I have moved many times and have never had experience like this. The stressful experience of moving across country was made even more difficult. I would not recommend their services to anyone.

Virginia Kazersky

I could not have been more pleased with my move from Connecticut to Florida! Would recommend them to everyone.

Nicholas Chartier

They were contracted by the navy to ship and store our stuff. I requested delivery and the night before delivery at 5:13pm I got an email from Paige Carlson saying I need to pay 1073.52 tomorrow because the government won't pay it. I have an email from here from an earlier date telling me the government will pay it. Not sure what to do but it looks like I won't get my stuff tomorrow.

Suzanne Scott

Did my first move like this ever, and they made it seamless and painless through the whole process from beginning to end. Everyone I was in contact with were friendly, patient and kind. Would highly recommend!!!

Tim Sefton

Overestimation (Personally paid move) Having used Mayflower for a first time move and having a nice experience, I decided to give their owning company United Van lines a go. Out of the 3 first time quotes received, Capitol was the highest in weight by 1000lbs+ but was provided some spiel regarding Allied (probably should of chosen) being a poor choice and mayflower is United (although I had a different agent quote - hindsight is a wonderful thing...) as well as i was saying i would move myself - told not recommended due to the estimate weight should of gone with my gut - $4k minimum cheaper. Capitol estimator came round he was nice and spoke of his experience of being a driver for united for XX number of years - this increased our confidence in the company - first quote came in at nearly 11,000lbs. Having had that quote I preceded to rent a u-haul trailer to reduce the weight and had the move re-quoted which led to the new weight of 9000lbs with capitol - hindsight - should of had Allied come out. I took the bound weight option as was recommended it was a better option to over estimate than under and from his experience we will be close (he was an old driver for united so experience was very high) and everything is per the contract. Day before move day and on move day we had to add 16 large 27 gallon totes, a love seat, a king bed base and other bits and bobs on the day of the move. The ACTUAL WEIGHT CAME IN AT 7640lbs ( 1360 under - around 620kg) with a cost of $.93 per lb and reimbursement at $0.32. I agree some estimation error is expected but 20% is too great especially for the average family to absorb (imagine if i had not added the above articles!!). I now see this gross overestimate to manipulate the difference in price to maximize revenue for the agent and company at a cost to my family nearly $1000. The management company (all extremely pleasant) said this was ‘a bit excessive’ and United Van lines said immediately to speak with the agent to see if they would provide some personal compensation. Have tried speaking to Capitol, i was finally told I would hear back in a couple of days -so i waited a couple of weeks, called again and was told tomorrow I would hear from management- 4 days later I call again and a different lady picked up to whom i had only spoken to briefly before just told me 'she doesn’t know why I keep calling' and 'it’s probably just a room of furniture!' I see it as a lot more than a room of property weight wise and it has cost me nearly $1000.00 not including the damage to an outdoor swing set and chest of drawers (still not received anything.... from United van lines (unrelated to Capitol)) Summary - Overestimated by 20% (would of been a lot more if i hadn't of added articles through the management company and on the day) to manipulate the situation and gain that $0.60 difference... i still haven't spoken to management as i was told i would. They are very responsive when they trying to get your business but once you sign the curtain comes down and its all on other people, job done. Thank you very much.

Dariusz Pawel

Great company so lucky to pick Capitol for my move.

Jim Lyons

The whole team, from the first person who answered the phone, to the last box coming off the truck in my destination, did an outstanding job. They took care of my entire household as if it were their own - there were no damages and no lost items. The estimator was very professional, and produced a binding quote on the spot. The packers were absolutely outstanding. The loading crew, driver and unloading crew were extremely kind. Everything went off without a hitch.

Krista Kitchen

relocation. I decided to pay out of pocket for their storage option after being quoted a monthly price following several phone calls with their representative. Now, several months later, I've been informed that the actual price for storage was about $150 more per month than what I was told was a firm price. They aren't willing to budge on this, and they have all of my furniture in their storage facility. I don't know what to do, honestly. I've never been in a situation with any company like this before. My advice - go with someone else. I'm going to end up paying over $1000 that I didn't expect to spend, because I trusted this company and their representatives. I spoke to them, they blamed me for the mistake and when I asked to file a formal complaint with a supervisor, they stopped returning my emails. Seriously - one of the worst experiences I have had with a business. Ever. Update: The only way I was able to get any sort of response from this company was by posting reviews on Yelp and google. I spoke to the person who reached out to me. She was polite and listened to my concerns, then said that the president of the company would be in touch. Surprise - never happened. Poorly run organization. Period. We've lost our $1000, and there's no way to get it back. I am updating my review based on the response of the organization - I was told that I would be contacted by the president of the company. I received NO FURTHER correspondence from the organization - except, of course, in response to this review, falsely stating that I had been contacted by someone who never established communication. Simply observe the way that this company treats a consumer who was given false information by one of their representatives. Stay far, far away.

Marge Cistulli

We couldn't be happier with our move from CT to Florida using Capitol Moving & Storage. They confuse us with United and Mayflower affiliations.....but we had a huge Mayflower truck move our 4 bedroom furnishings. The moving staff in CT that did the actual move were super and we even had the same 3 people in Florida (minus one from CT.....where they used 4 people). They crammed everything into that huge van and even picked up other people's things which we thought would delay the arrival of our things.....but they came right on the date we wanted......driving to Florida in 2 days only. That's scary to me that they were that fast.....but the team arrived as pleasant to work with as when they were with us in CT......actually running and smiling and kidding around with each other while they worked. They were amazing. And so far we haven't seen a thing broken.....though we did pack things well ourselves. And they gave us plenty of free boxes in So. Windsor and their packing paper was great too. So overall a good estimate was given and the experience was right on the money. We even got a few hundred bucks back since they must have over-estimated a little. So good job!

Jessica Reynolds

These guys are beyond professional and they seemed happy. They packed everything so fast and so efficient that my move was done under 6 hrs. I hope this is my last move but if it is not I will be calling Capital Moving to help move me again.

Tony Gibson

Capitol Moving came through for us in a major way when we relocated from Connecticut to North Carolina in December. I had signed on with a new job in North Carolina in October, leaving my wife and three children to sell our Connecticut home while I looked for a new home in North Carolina. The logistics of placing our home on the market, searching for a new home, and all of the aspects of a major relocation and taking on a new job was incredibly overwhelming for us, especially when I was in one state and my wife was in another. We had chosen a moving company, whose customer service was horrific and we wound up having to drop them only a few weeks prior to our move. I called Mark Cavallari of Capitol and explained our situation. He came out to our CT home the same day I called and reassured us that we were in good hands- that they would take care of everything. He provided accurate quotes and was attentive to all of our concerns and needs. From there everything was as smooth as glass - our move went incredibly well! Eric was the Lead and Driver, along with his right-hand man, Joe. We had the privilege of working with them on both ends of the move. These two guys are class acts for sure. It was 7 degrees and a snowstorm on our move day. These guys had the greatest attitudes, were kind, courteous, professional and just great guys to be around. Their kindness and sense of humor removed so much of the stress we were under while moving. We had newly cleaned, white carpets in our selling home and even with 6 inches of snow and muck outside you would never have known anyone had been in the house. We had several cherished furnishings including an antique Grandfather clock, a special hand-crafted hope chest and a hutch made by my deceased father-in-law. The crew moved everything we owned over a thousand miles and not one item was damaged or lost. Obviously, I can't speak highly enough about our move with Capitol. They came highly recommended to us by friends who had previously relocated from CT to SC, and we highly recommend them as well!