Reviews of Dircks Moving & Logistics (Moving Company)

RonandJan Waite

We have moved many times in our life and the one with Dircks was the worst and we would not recommend them ever to anyone. Communication was bad and they were not organized. Packer were not scheduled as we were told they would be and we had to pay the driver for packing material.

Royalty Garcia

They didnt pay my husband his hours !

Louise Marriott

I moved from Phoenix AZ to Sunnyvale CA. The move was great. The people who packed up the truck were very professional. They took care of my furniture and wrapped it completely. The people who delivered my furniture and boxes to my new place were also careful and professional. I only had one damaged item and it was my laundry hamper. The claim was paid promptly. I would trust Mayflower with my next move.

C Perkins

From the first phone call to the last drop off, the entire process was simple. Someone came to the house a week or so before the move and did a walk through to figure out what needed moved and how big of a truck and crew was needed. The day of the move the crew came in and confirmed what needed to be moved. The crew was excellent and polite. They brang plenty of blankets and tape and protective packing materials. They have you inspect everything before and after the move and the inside of the truck to make sure you are 100% satisfied. I was nervous to use a moving company because of all the negative feedback I have heard from people, but the experience was great. I would use Dircks again.

Kenneth Ross

Excellent

Johnny Mcgrath

They strive to bring good quality work and customer service.

Alexis Koskan

The company did a great job and was completely reliable. I moved from Miami to Phoenix, and the move could not have been smoother. Thank you!

Johanna Kaufman

Dircks Movers/Mayflower did an excellent job and I was very pleased. Cross country moving is very stressful and they were friendly, professional, and showed care.... reduced my stress.

Clinton Williams

Great service all around!

m chapple

On time, very careful and completed worked in a timely manner!

Robert Powers

Brian and his team, Steve and Brad did an excellent job of preparing our furniture for our move and into storage. They all had great attitudes, were very professional and knowledgeable, efficient and gave us great confidence that our possessions were in good hands. A huge thank you to all. After storing our furniture for 30 days, another crew Rich, Eddie and Steve delivered it to our new home. These guys did a super job of unloading, assembling and placing all our goods in a professional manner. They were friendly, had great attitudes and not a scratch on any item. Dircks is the best mover and has amazing employees!

Dennis Preston

The movers were courteous, careful with our stuff, and wasted no time getting us moved. It was a very easy move. Thanks

Mariela Fitzpatrick

Great coordination, on time arrival and delivery. Great customer service. The people that came home to pack were very professional, eager to complete the task and very careful with valuable items. Used them 4 times and never disappoint.

Ayesha Najib

I recently used Dircks for moving that involved pick up from three different locations, every thing went smoothly. Moves are stress ful, Dricks made it easier. I will highly recommend them for move.

Crystal Delgado

They did an awesome job!

Gary Hartley

Excellent service. Dircks coordinated my move back to California. Everything went as explained - no surprises.

Google User

They contacted us at 3 pm the Friday before our Monday morning move of 2200 miles to let us know a driver was not available even after confirming 3 times during the week that the move was a go. They purposely waited so we could not contact a back up company as everything was closed including Mayflower Corporate. They offered to put all of our belongings (3500 sq. ft. home) on a loading dock within their warehouse until a driver was found. After reading reviews of similar horror stories such as ours we begged for them to store our belongings in a locked unit or pod. It was the LEAST they could do. They refused. They WOULD NOT guarantee that our belongings wouldn’t be stolen, lost or damaged in their vast warehouse or truck transfers. They offered no sincere apology, discount, solution or compromise. This was a 10k move! Just a take it or leave it. Never did we agree to put everything we owned in a warehouse without individual locked units and this was never part of our agreement. Who in their right mind wants all of their costly possessions out in the open for the taking? It’s too much temptation and unorganized with hundreds of transactions a week. Imagine how many people do not know that their belongings were shuffled or stored in this manner?! They also don’t tell you that multiple homes may be loaded onto the same truck! Bedbugs? Roaches? Scorpions? No thanks. We had to rent a U-Haul (God bless them for their hard work last minute) and do it all ourselves in less than 2 days due to Mayflower’s incompetence. We lost many of our belongings because the largest U-Haul was not large enough to accommodate such a large home. Large furniture and appliances had to be given away. We even changed our move out date because their sales person told us it would help them with a more flawless move. This treatment is unacceptable at all levels. It was supposed to be a straight 2200 miles on 1 truck with 2 drivers in 6 days or less. Not loading and unloading onto multiple trucks and warehouses. Backing someone into a corner like they did without recourse is criminal. They lost a corporate account due to their unethical behavior. Take note with this company and Mayflower overall. They employ shady business practices that hurt our family immensely. Moving is stressful enough without this awful treatment. Get your one way direct move in writing with recourse on your part when they fail. They do not suffer when they cannot hold up their end but you will! Upon reviewing your response, I can assure you with 100% accuracy that every point in my review is accurate. You openly store belongings. They are not put into pods or individual units. Open warehouse. Despite cameras, there is no protection. Cameras fail and thieves can be experts at manipulating them. We moved our move out date to accommodate you! So blame the salesperson for your high volume. That is not an excuse. It would have been a week to 10 days earlier but he convinced us that it would be easier on the date HE chose. This was not a lack of understanding on our part. Your company would not guarantee anything. We were told that yes there are cameras, but we cannot guarantee your stuff will not be damaged or stolen. We cannot guarantee the delivery date anymore. So you can change the rules last minute? People depend on pinpoint accuracy when moving such as moving in paperwork, utilities, a bed to sleep on, etc. Lying to us all week about it being a “go” is disheartening. If you couldn’t find a driver at least you could have given us notice on a week day more than 2 days before our move. Be honest. That’s all.

Candace Carson Geurtz

This is my 7th move in the last 10 years. It was one of the most professional and easy moves I have had. I highly recommend the entire staff I dealt with from initial contact to delivery at my new home!

Kish Dixon

Horrible customer service

Russell Luce

I just moved with Dircks. Mike and Sean in the office were so far above normal. They were really really good at this. They answered all of my questions and then probalbly did it again. They made this process so simple, easy and less stressful that I ever could have imagined. Our 4 man crew was awesome. They were cool to my kids, talked to them while they worked and even told a few jokes. I am thankful they were helping our family move for sure. If I ever move again. The first call is to these guys. Maybe even the last as their online system even forwards you mail, and utilities. Really well done for sure

Elise Levin

First class care from beginning to the end..Quility company and trust worthy people

papi S8N

Great company for residential and commercial moving professionals. They also have short to long term storage onsite.

RSB Phoenix

The guys were very attentive to our needs. They were very careful with our belongings. The job was done in a timely manner. We would recommend them to anyone.

Gretchen Bueter

Dircks was a fabulous choice ,to have them move some furniture to our son' s home. They were great from the very beginning, with Muge setting up everything with me and for me. It was totally stressless for me to do. She was so professional and knowledgeable. Tony and his crew packed our things in a timely fashion; and delivered them in a reasonable time frame. We thank you for making our move magnificent!

Carrie Perrine

The movers on both ends were wonderful and professional. From packing to loading and unloading, it was as hassle-free as a move could go! The driver was so kind and professional, and his help was very knowledgeable as well.

lori longieliere

I love this company!!! I have had to move 4 times in the last 7 years. I used Dirks twice, I moved myself once (UUHGGG, horrible idea), I used a different company once....never again. They were horrible...broke stuff, got there 15 hours late just horrible. The good thing is both my experiences with dirks have been excellent!!!! I can't say enough about how good Allen and Manny were. Worked so hard I felt sorry for them...I was moving most of my stuff from a storage unit after 2 years and it was a major dust collection...they were fantastic. All I remember from my last move was that they were very professional and good at their job. But when I did this move and they were so helpful I was sooo grateful. Buying my house has been stressful and they allowed me the opportunity to not have to worry about my move. Thanks guys you deserve every one of the five stars Keep up the good work

Michael Knowles

Move was made as easy as possible. I’ve moved across the country three times using Mayflower the last two times. They communicate very well, answer any questions and are very friendly. Dennis and Frank were excellent movers. Very friendly and professional. Ginger was also very helpful in coordinating everything and staying in touch with us during the entire process.

Jack Vanstaveren

If I had to move locally or cross country I would hesitate to use Dircks. They are the best household relocation company hands down period.

Anthony Tolliver

seemless and easy. great service!

Grace Reigh

I have used Dirks Moving & Logistics Co. Two times. I have been extremely satisfied both times. They are very professional as well as being personable. I received many phone calls during the process to keep me Informed as to dates and times of arrival and any pertinent information. I highly recommend this company and would definitely use them again.

Devin Styles

THE BEST MOVING COMPANY IN TOWN,THIS GUY REGGIE IS AWESOME..GRATE CUSTOMER SERVICE.

I'm Amanda I'm NEW

Hard working ppl here, they just the job done. I loved Mr Arbizu he was very patient and considerate.

Suany Crete

Dircks is a horrible moving company! We have moved many times within the states and twice overseas (Germany and Korea) and without doubt we can say this is the worst move thanks to the terrible job done by the packing and moving crew from Dircks! From the beginning I was very concerned the way they kept packing/not packing, but they kept telling me it was going to be “fixed” later. After expressing our concern to Mayflower, we were told Dirks was going to take pictures of final packing at the warehouse before transferring our household goods to the final container. We kept asking for Picts and that didn’t happen! The first day a crew of 5 came to pack our two bedroom (1100sf) apartment. It took them 3-4hrs before they left and said another crew was coming the next day to pack the TV, beds, crib and sofa...etc The next day a different group of 5 came and complained about the packing/boxing job the crew from the day before had done. This second group was probably worst! They didn’t take the crib apart and didn’t even bother to cover our king size bed!!!!! The crib arrived broken and our king size mattress was super filthy! The second bed was partially covered and so were all of our dressers which also arrived damaged! Our TV also arrived broken along with picture frames and lots of decorative pieces which were very sentimental to us from the different places we have lived! Our nice furniture with glass windows was not marked “fragile.” The moving crew in Hawaii were in shock how it was not marked and how lucky we were that it didn’t break. They also in shocked how poorly everything had been packed. Large toys were packed somehow in our nice furniture. Instead of making a box with all the screws for the beds they put the parts in different random boxes packed with random things (kitchen ware, toys...etc). The second crew also took 3 1/2 hrs to move everything from Our house to the truck. They were supposed to bring the container to our house to pack it directly and SEAL it! This is how is It has always been done for us with other companies in the past. Instead they brought a truck (to our super wide road) loaded everything half packed to the truck and took it to a warehouse for a different crew to finish packing and transfer it to the final container. What makes me angry the most is were very nice and generous to both crews. We tipped all 10 crew members from both days really well! Very disappointed with this company!

Jerry Dixon

Terrible moving experience. Our items were organized in 1 tractor trailer and were apparently dumped at their warehouse, spread across 3 different trucks, different contract carriers, and an entire shipment has gone missing. Couple of important items to note, stated it was a secure / controlled warehouse, goods are tracked along with trucks, and yet have not been able to discover our missing items. Would not trust with your household items. Very lax security and apparent vetting of folks. I've done lots of military moves and commercial moves with this being a first. The sales pitch and initial discussion is what swayed us to use them but we have learned a hard lesson.

Kc Zerby

Great people great service fantastic saless team

rosalita36 .

My move from PHX to NYC went very well ! The entire process was handled professionally and I was kept informed throughout the entire process. The staff is very professional , friendly, helpful and easily accessible to me. I highly recommend Dircks !!!!

Barbara Mackey

From beginning to end they were so professional and efficient. Not only did they give me the best price (by far!), but they did not try to push themselves on me at the estimate appointment. They moved our stuff from Arizona to Michigan and also arranged for transportation of our two cars - also at the best price by far! They were excellent on both ends and in communication with the office.

Tara Hall

Completely worry free awesome moving experience from Kansas City, MO to Minneapolis, MN! Shout out to our amazing driver from Hawaii, Daniel!

Rishi Popat DMD, DMSc.

Without a doubt the BEST moving company in Arizona!!! Their entire staff is friendly and very passionate about what they do. Many thanks to Dircks Moving & Logistics for supporting the Girl Scouts of Arizona by storing and helping with the distribution of Girl Scout cookies throughout Arizona year after year. There are lots of moving companies out there but everyone at Dircks truly cares about you and your community.

Frances Johnson

Wonderful customer service! Careful, efficient movers!

Thomas Clemins

The best service !

Laura Voight

This company was so great I wrote 3 reviews for them! Outstanding customer service, they were in touch with me every step of the way. They loaded my contents from storage without me even present & delivered them 2500 miles away ON TIME. The driver Mark took the extra time & care to pack my contents properly that OTHER movers had left me hanging with. Even though it was NOT his job, he cared enough to transport them properly. His preparation for delivery was top notch & resulted in a seamless smooth delivery. If you've ever had bad movers, it will make you appreciate this company even more.

Jim Reeves

I have used this company before and had great service. But this time my wife's engagement ring came up missing, found the open box that was removed from her purse on the kitchen counter. Dirks denies it. Two of the closets they were supposed to have packed were not touched. Furniture was not completely reassembled, was handed a bag of extra parts and told they didn't know what they went too. And to top things off when I called about the ring they said call the police, i did, and one of the crew was arrested and put in handcuffs in the front yard of my new house. I would stay as far away as you can from this company. They take no accountability or responsibility for their employees. I also paid for the time the police were interviewing and arresting their employee.

Nicole Ascanio

Excellent company to work with! Responsive, professional, very reasonable cost and delivered ahead of schedule.

Wayne Odom

The sign to let a driver know which gate to enter is hidden by shrubbery, turns out that the 1st gate u see is actually the exit gate,I told the man in the office, he thought it was funny

Kim W

Our overall experience with Dirck's was EXCELLENT! We have moved several times and this move was the best. We moved from Cave Creek, AZ to TN. From start to finish, the Dirck's team was professional, knowledgeable and went the extra mile to help meet all our needs and requests. The most impressive thing to us throughout the whole process was Dirck's cared. We experienced a death in our family during this already stressful time. Dirck's worked with us to adjust whenever possible. Steve, our consultant, started our process with excellent advice and suggestions to help keep us out of storage under some almost impossible time frames and scheduling challenges. Steve stayed involved and even came by on packing and loading days to check in with us in person. We liked the binding quote [a 'will not exceed' quote] which helped us plan and budget. Steve's quote came in almost exactly as quoted [within $7.00!]. Our move coordinator Cammie was very proactive and checked in with us often. She also came up with suggestions and solutions that made the move a smooth process. Our packers, Flora and Betty were excellent. We had ZERO damage due to packing. Henry, our driver, and the crews in AZ and TN were great, very professional, courteous and easy to work with. Jim, the driver who delivered our autos was pleasant, professional, checked in with us along the way and delivered on time. Dirck's made the impossible for many ... POSSIBLE! We strongly recommend Dirck's and would definitely use them again.

Robert Crabtree

In and out

John Brodie

Great movers. Vip all the way !

Emily Allen

We appreciated the hand holding and support during a time that is typically stressful. Moving to another state - they did all of the work prior to the move - partnering with another company in Colorado and then getting us settled in Arizona. Everyone was friendly, caring and respectful. We experienced two small things - the front end communication (prior to confirming our move date) was slightly spotty but once I shared my frustrations they communication was outstanding - especially during the move itself! The other part was the lack of environmental accountability from the packers. We found a hat wrapped up in its own huge box, 4 foam ear plugs in wrapping paper, and my personal favorite - a used, empty ziplock baggy which was carefully wrapped up. Overall, I would use them again and felt comfortable with the process as a whole. They cared for us during our move.

Sharon

Moving can be stressful, but Dircks took care of everything at a fair price. Everyone I spoke with was professional, friendly and a joy to work with. The movers came to my home on time, carefully moved my items and even had a good sense of humor while moving in during a hot Arizona day. Thank you Dircks Moving and Logistics!

Jesus Alvarez

best moving company ever very professional very friendly and extremely knowledgeable

Jonathan Fink

We needed to move several items (mostly family heirlooms and a very heavy coffee table) from New York to Oregon. We had used Dircks in Arizona for a household move ten years earlier and had been very pleased. We called them for advice. They suggested some potentially cheaper options than Mayflower, but because of our confidence in the quality of their work, we decided to have them arrange our move. We are glad we did. The friendly staff did the packing, loading and unloading efficiently, and everything was delivered in excellent shape. No complaints.

Travis Lewis

Fantastic, professional service from initial contact to final delivery. I would gladly use their services again for any future moves.

Buehler Moving Companies

We use these guys for a lot of moves in Phoenix for our clients. They really know their stuff. Brandon never skips a beat when it comes to going the extra mile. He is doing a move for us now in that area an of course it's going exceptionally well so far. We appreciate all of their hard work and dedication. They really make us look good for our clients in the Phoenix area and we highly recommend them for moving services.

Nikki Holgate

We love Dircks because they let us use their space for distributing Girl Scout cookies. We appreciate our scout partners!

Mary Ellen Keiper

Diricks Mayflower did an efficient and professional job moving us. We would recommend them to anyone!!! Just top notch!!

Jerry E

I've used discount movers in the past - and it has always been a hassle. Hidden fees, slow, sketchy movers (they charge by the hour), and - always! - a missing carton or two. Mayflower (I see that Dirk's is part of their system) is wonderful. PROFESSIONAL MOVERS! In such a stressful time, these guys were worth the price AND THEN SOME!!! I have nothing but good things to say about them.

Michael

Horrible.

Steve Weinstein

Jim Tate with Dircks did an excellent job estimating the cost of moving some estate furniture to family members across the country. He kept us appraised on all aspects of the move and the move went smoothly and arrival was on the expected day.

Dan Ventura

Very professional and handled all of my moving needs timely and with ease. The coordinator was wonderful and the driver was excellent - very friendly, professional and took great care. I highly recommend them.

Grant McFadden

They took care of everything, by checking with me frequently and making sure everything happened according to plan. Painless experience!

Richard Tomlinson

I have moved over 20 times in the past 40 years with my family, and I have never had a move, nor a mover be more professional, efficient, or thoughtful in all those years. From Steve Hooks visit to assess the charges, and logistics, to the packing and pickup, to the delivery over 2,000 miles away (on time), all looked after and communicated to me by Marcy at every stage of the transfer, I can only say that Dircks is unquestionably the best I have ever had the pleasure of experiencing.

Bernadette Padilla

I love the service i got here i will definitely be back!!!