Reviews of Marcus La Crosse Cinema (Movie Theater)

Kilo Mike

Awesome seats however when you have a kid tell me they cannot sell tickets after a movie started and cannot come with a valid explanation other than because of interruption and it's only ten minutes after but yet people get up and use the bathroom throughout and previews are just finishing by two or three minutes max. No thanks I'll go somewhere where adults work the theater instead of 16 year old kids that also don't even wash their hands or gloves handling your food I really hope corporate sees this! Either way will be calling corporate for sure tomorrow

tammy lloyd

Good place to take kids. Love booking tickets on line.

Richard Hopkins

Comfortable seating and pleasant

Colleen Duranceau

I love this movie theater. The seats recline.

Penny Fassler

Very nice go on Tuesdays join their Club $5 in the club gives you free popcorn with butter. The chairs are so comfortable they recline oh, it's like being at home with a big big screen.

Chris

Best deals are on Tuesday! But still worth it any time. Friendly staff, good popcorn and amazing seats.

carol olsen

The movie was too loud. You could hear the sound effects from the movie in the next theater.The lounge chairs are great

Tina

I went to the theater last night and bought tickets on the machine I took my tickets to the front counter they took him him back when I got popcorn and drinks couldn’t find the theater asked someone who looked at our tickets could find the right theater and someone else helped us find the right room other guest. Just as the movie was about to start we were told we were in the wrong seats. They went and got staff who told us our tickets were for the 1030 show. How could that be I clicked the right show. We were asked to go out of the theater to select new seat. The movie was starting we would miss the beginning. My husband was furious and wanted a refund he didn’t want to watch a movie that he missed the beginning. Then after getting everything refunded today I find out instead of refunding my money they charged my account again!! And today I have been calling for hours and leaving messages and NO one will answer the phone or call me back. I live 45 minutes from the theater. I will only go back for my money if they can actually Manager to give me back.

lisa conway

Our family had a wonderful movie experience at this theater. Able to reserve our seats, 3D, reclining plush loveseat for 2 people, clean bathrooms and excellent customer service. Will only go to this theater from now on! Thank you Marcus Cinema.

Mathew Schmidt

This Theater is a great place to watch a movie. Reclining seats abound and comfort matters

Jody Leis

The dream loungers make watching movies with family very enjoyable

Joseph Cowburn

The new Dreamlounger seating at Marcus is really very comfortable! The concessions are a bit pricey for what they are, but that's not really much different from most other theatres. All in all, I would say this is a great place to get together with a few friends and immerse yourselves in the other worlds presented on their enormous screens. The 3D in this theater is also very good. Some places I have been, it just doesn't seem to work right, or they don't have 3D available. Everything seems to work out great here at Marcus, and I love the 3D features!

John B

Super great place we love the comfortable chairs. We go to the movies on a regular basis now.

Trevor Shay

Awesome place and great customer service and very clean

Nathan Erickson

This is the best theater in La Crosse. In fact the only option for first showing movies. That being said they have a good number of theaters for variety and all have dreamloungers that are super comfortable. My S.O. always brings a blanket to snuggle up in. Which the arms fold up to get cozy for a scary movie or touching movie all the same.

Super Sandwich

The seats the comfortable, haven't a had any problem watching my movies, no body I've met is rude and it's pretty chill environment unless you're watching a movie, the popcorn is good of course and you get your classic choice of a fountain drink overall a nice place to watch movies at.

Vegemite_Scandal 21

Nothing really they are just like every other cinema

Emily JOHNSTON

Love watching movies the seats are awesome! Of course the concessions are a little overpriced but that's to be expected

Susan Lundberg

Super comfortable chairs, but a bit warm.

Latanya Lee-King

Very nice movie theater, the seats are so comfortable !

CourtnRob

Recently remodeled, clean, friendly staff, comfortable recliners. I think it's awesome you can reserve your seats.

Leslie Kruempel

Love being able to buy tickets through their app, their rewards program, and the super comfy Dream Loungers.

christopher welch

The place was kind of a dump. The dream loungers were the best part of it. I went to see Godzilla. And maybe it's cuz I'm used to the theaters that are in the Twin Cities but this one has no IMAX and the surround sound is kind of poor quality. In fact there's no IMAX from miles around. It's good if you're in a bind but I wouldn't recommend it for the whole family on an outing. Save your money and travel to a place with a real theater

Cindy Neitzel

Love the recliners. Love picking out the seats you want online.

Emma Schibbelhut

LOVE the seats. Clean and nice looking

Dalton Mikkelson

Very comfy seats makes the movies much nicer

Dawn Vesely

This place is okay I would like to say it's great I love the seats some of the theaters were pretty small though and I could barely hear the previews I wish they would have put the some of the theaters were pretty small though and I could barely hear the previews I wish they would have put the volume up people tend to talk more during the previews I personally like to see the previews so it was kind of annoying for me but other than that I guess it depends on the movie you're going to see on how big your theater is

Lillian Solchenberger

Dream Lounger recliners. This place is good.

JoAnn Grenard

We are on vacation an decided to see downtown abbey in 10-1-19. I called ahead and didn’t receive an answer. Then I went to the theaters website and it was not working so we went ahead to the show. It was raining like crazy out side and this theater doesn’t have any parking in the front. So you have to park in back and then walk around the front with huge puddles of water that are being formed by all the rain gutters emptying off the roof into the parking lot. When we got in line I told the manager Tyler that his website was down, he didn’t seam to care. He then told me that my cloth bag was to big and that I had to take it back outside in the pouring rain. So I took my car keys, apple earbuds, coin purse, and wadded up the bag and put it in my coat pocket. That wasn’t allowed, he said that I had to take it to the car. I have never heard of or seen anyplace that you can’t have your small/purse with you. He knew what was in my purse because he saw me take everything out and put it in my coat pockets. My husband went back outside in the rain and put it in the car getting sopping wet again. This is so stupid and uncalled for with no reason given if what the are trying to prevent. I even asked if they could keep it in the office till after the show for me. NO! Glad this isn’t in my home town so I fount have to deal with this stupidity.

Beth Peterson

Hot dogs were dried out. Buns were crunchy. Love the recliner seats though and the small popcorn w rewards program

Rebecca Schweger

Tuesday is the best day to go...$5.00 movies... Love goin to the movies again

Robert Ahles

Endgame was amazing and so were the seats!

Kevin O'Reilly

New recliner seating is fantastic, a great way to watch a movie .

Lauren

In La Crosse, Marcus is a 5-star theater but it really doesn't have much for competition. The theater is nice, the seats are comfortable, and the snacks are overpriced like most theaters. They do have some nice perks that allow for discounted movie nights and reward programs. Notice how this review doesn't touch on the customer service - that's because it is subpar at best. I truly believe if they hired and trained exceptional customer service team members, this would be one of the best theaters out there. But Marcus is able to get by because it's not like there is another theater nearby pushing them to be better.

Will Faulkner

This is our "go to" theater. The entire building is always exceptionally clean and inviting. The helpful staff are always very courteous. "Dream Lounger" seating is just that if you're not careful. The popcorn is always made to perfection. Great location!!

Tyson

Overpriced food as usual at a movie theater, but the seating and screens have all been updated and are worth the price of admission.

William Kranski

They really cleaned the place up. Popcorn was s little stale, but everything else was great.

Nash Voge

Great seating good snacks and beverage choices.

Steve Wang

Great seating and helpful staff.

Paul Norris

Love the reclining seating. Great place to see a movie.

Nate Brenengen

Comfortable seats but high prices due to being the only non discounted theatre in the area. If you can wait, I’d recommend going to the Rivoli.

Kayti Kennedy

Food is really yummy, but some pretty high prices for snacks, although they usually have a deal on certain days. Really comfy seats and great sound and picture too. I love that you can now pick where you want to sit! When you have a free membership you get a free popcorn on Tuesdays. PLUS $5 movie Tuesdays are the best. That makes it really affordable to go see any new movie. I will forever be coming here, always have a great experience!

Rowdy Ratzburg

Nice comfortable seats, clean facilities

Uriah Taylor

Very good movie theater

Samara

I go here a lot, and use the rewards card which is great. One bad thing is the drink station is always so filthy.

Eamonn McCann

The seats are awesome!!! Legit full on leather seats that tilt fully back & let you throw your legs up. Perfect for couples. If the movie is bad you can easily take a nap too. Only wish they had a full bar and perhaps a food delivery order service. Do this & we'd make the trip to see movies here every time!!

Lynn Kamrowski

Theatre has great seating. Leather chairs and loveseat that recline. Large spacing between seats in front of you. Self serve computers to buy tickets when you come in door if you don't want to go to the counter. Everything was clean. Nice you are able to pick your seats ahead of time. Only disappointment is the price. $8 for a daytime ticket and $10 for evening ticket. Food/drink prices also super expensive. Nearly $10 for a small soda and a bottle of water.

Connie Myers

3-D Movies rock

Alan Wehrenberg

Lounger seats, up to date movies

Marie Zimmermann

They need more machines to print tickets as there was a long line and 2 machines were out of paper with no one changing them even though they knew they were out. Long line for consetion almost made me late for my movie when we were 30 minutes early

Caleb Dupae

Very fun movie theater experience

Shauna Heath

Nice reclining seats, and large rooms, plus it's family owned, which I kind of like.

malachi emery

A great theater. Great seats, clean bathrooms.

Michelle Martin

Thoroughly enjoyed reclining seats and concessions but they forgot to start the movie on time

Katie Kaiser

I love everything about it wish prices were cheaper and other days then just Tuesdays. I love the recliner seats and of course in popcorn and slushies

Bonnie Reese

I enjoyed the reclining seats.

Sara Baker

Love the remodel! The staff is kind and helpful! AC is working overtime! So it's a nice break on these hot days. Bring a blanket and enjoy some pretzel bits!

Jeremy Roberts

Great prices, great movies and great seating. Very nice touch with the reclining chairs. Even during a movie I'm being dragged into, I can at least take a nap if needed!

Penny Becker

Awesome seating slow at service counter. Waited 7 minutes for a refill. Wish they had a spot just for refills.

Tremell Foster

Love this place. Seats are amazingly comfortable.

troy goodno

The staff are always super nice. Popcorn is always top notch. Theater is always clean.

_ Rohde

Clean and comfy, full recliners to watch a movie!

Jason Kahoun

Went here with the wife and 2 kids to see an animated film. Good picture, great sound, superb seating! The seats electronically reclined after their foot rest reaches its max, and are nice and roomy! The aisles have huge space between to accommodate this, as well. Keep in mind, it has been a while since I have been to a cinema, so maybe this is the new norm, but talk about comfort. They had deals on their popcorn if you were a frequent visitor, "collector" edition soda cups to compliment the movie! There was automated ticket vending spots, and you digitally select your seats (like I said earlier, this could be the new norm). Expensive, but expected. The only downside is the front access vs the parking on the back, you have t ok walk around nearly the entire building. Would come back to see the 3d version!

ben

Amazing reclining seats, and great service.

Jason Schaller

The new seats suck when you're a big person

Cole Trochinski

Marcus theaters is a really cool place. being able to purchase receipts ahead time is a game-changer, and the dream loungers are really nice. Also they now serve more food and have a brand new facility. And rewards members get free popcorn

Babs City

Um... Recliners and cup holders. Need I say more? I will... It was clean, polite friendly staff, big selection of movies, good sound quality.

Patty Rank

I love going to Marcus.. especially on their $5 Tuesdays. Their seats are so relaxing and they always have free popcorn for you. The staff are exceptionally courteous and always love talking about what we thought of the movies.

Geoff Simkins

In love with $5 Tuesdays! Free popcorn on Tuesday? Changed my life!

Sylvester Rentes

Movie night with the babe was awesome great seating and awesome popcorn.

Katie mom Stark

Comfortable chairs and good snaks and drinks

Carol Martin

The concession staff were personable and very helpful. We had two cars of patrons in our group. Loved the comfortable recliners for viewing and the movie, The Hate U Gave packs a powerful message for those taught to stand up for their core, their souls

Caleb Thompson

Love the 5$ Tuesdays!

Diane Jorstad

Comfortable seating, good food, quiet setting.

Tina Erickson

Was a little surprised thst I couldn't carry my bag in due to a new today size restriction. I guess I would have consented to a "search" and be able to take my bag in. Their loss was any money I would have spent there today. That aside, the door greeter, the cashier, the counter people all were nice and accommodating. The theater was clean and comfortable. We like this theater and will continue to see movies there.

Lou Easton

The accomadations are very nice but I just wish they would turn up the thermostat a little.

2B Xiong

Great movie theater? Wrong, awesome movie theater!

Joshua Pallaske

Thanos movie was too good

Zach Duncan

A great little place to watch a movie. Not long ago they upgraded their lobby and changed every auditorium to have lounge seats. It was a decent place before but this certainly boosted the experience to 5 *.

Teresa Sly

I love the new seats. The other movie goers we polite and quiet during the movie.

Defcore Durz

One of the cleanest, most comfortable theaters I've ever visited. The Marcus brand has a certain level of quality I've come to expect via their other locations, and this theater is no exception. The seating in our movie was one of the main highlights, with reclining chairs throughout the room. Super comfy, almost too comfy at times, but a very welcome flair. Makes the experience feel a little more home-y. Yes, ticket and concession prices fall into the price range that is, unfortunately, modern cinema. But for what you're getting via picture quality, seating and the general environment it's a fair price to pay.

David Ellefson

Seats are very comfortable. Staff are pretty helpful. The speakers were a little crackly in the theater we were in, but typically the screen and speakers are good quality. Be prepared to wait on Tuesdays or Fridays, since they tend to be very busy.

Misty McHenry

The place was clean when we got there, the Kiosk was a nightmare to run. It was very hard to tell which seats were open and what wasn't. I had to ask the door guy how to select our seats n pay. The c.c part didn't want to read my card. Taht was $19 then for a small drink/popcorn was another 12.50 This was on a sat night but I was blown away with how EXPENSIVE it was. Heck our parents used to sneak candy n pop in growing up (dont act like they didn't) but now I can see WHY ppl would do it now nor would I judge lol. Sound was good, seats comfy, quality of movie good and I was able to bring in a tiny blanket n SMALL stuffed animal for my kid for the movie. (mind you this all fit in my purse, so dont try to bring in your comforter). Next time I will go on a weekday when it its WAY cheaper. What happened when the food side got more costly than the damn movie itself?

Lee Ann Heiden

The staff was very helpful! They showed us where we were sitting and Even helped carry our popcorn to our seat! My husband is on crutches and I had my hands full! So they helped! Awesome theatre!

Colors and Symbols

Pros Comfortable seats. Assigned seating. Cons Can only handle sitting in these for so long, I'm more of a sit up with perfect posture type person. Less seats means harder to find times during high demands.

Jeff Trapnell

Very very comfortable seating. Love the Tuesday deals.

Danielle Saltzman

Very nice and friendly but to much for a movie and snacks and drinks

Jill Mannel

Great setting very friendly staff!!

TockProductions

Pretzel bites were extremely stale, prices are ridiculous. Theater is great.

dave pickett

Broken was a very good movie. Done very well and great acting.

Ben Mighall

Fantastic service, decent movie grub and they have the new lounger seats that are SUPER comfy and reserved so no one takes your seats. By far one of the best theatres in western Wisconsin, especially with the discount movie nights.

Frank Abignale Jr.

The dream loungers are a amazing way to watch a movie. Very comfortable.

Jeff Kleven

Clean & comfortable with a Courteous Staff.

Ken Allen

Awesome theatre. But they don't have diet coke

Jordan Van Lin

Love the reclining seats and smaller theatres. Also have great member and student soecials. Only problem I've ever had is movie hoppers taking your seats from time to time....

Jessica Stuhr

Seats were extremely uncomfortable...leather is not a good idea. Nachos were the worst ever. Spent the money on snacks for the nostalgia of it. Worst decision EVER. But, the movie was good!!

Kristopher Robbins

Handicap parking is almost non existent when it snows. Manager had zero sympathy of our party being handicap and we attempted to stay in the handicap parking zone but he told us we had to move our car and park in the 10 minute parking area. It would be much appreciated if handicap parking areas could be cleared for safety, for the handicap, and so the handicap parking spots could properly utilized.

Nemesis

The ticket prices, atmosphere, and ice cream can't be beat!

Mike Long

Love the two seater recliner chairs. Too bad they didn't vibrate massage you while you watched the movies.

Susie Hutchens

Amazing theater with comfortable reclining seats. Also serve a wider variety of foods, and they will deliver to your seat. FANTASTIC

Michael Jensen

Super comfortable recliners. Not something you see very often. Only wish there was a single movie theater that offered alcohol.

Colossal Games

Best movie theater ever

Drew G

Always like to catch a good movie and what better way to do so then in a comfy recliner. $5 Tuesdays is also a great deal.

Sini Cide

It's ridiculous when 1 popcorn, 1 drink, and 1 candy costs more than two movie tickets.

Kelie Wood

Great theater! Very clean and friendly staff. 4 stars because it's too pricey. I can only afford to take my family of six when I have gift cards, once a year.

Viroqua Church Prayer Chain

Nice theater. Very comfy recliner seats. Clean.

c mills

Fantastic seating! Had a great time with the family.

Wanda Padgett

New to Lacrosse so first time in 20 years my husband went to a theater he couldn't believe the recliners movie Peppermint was go good he didn't fall asleep so i think I can get him to go again. We ordered tickets and got seating before we left house so it was very easy getting tickets. See ya soon

Jeffrey Powell

Clean theatres, friendly staff. The reclining chairs are done very well here as well. Their integration with online ticket providers (like Fandango) make the pre-purchase ticket experience just incredible.

sarah nofsinger

Very comfy but always cold inside

Misti Jenkins

They got recliners! We watched the end game and it was great but so long. I'm glad they had recliners!

Raymond Matteson

Nice place to watch a movie. Lots of options. Very comfortable seating.

Ryan Miller

Never had any issues with this place. Puts a lot of other theatres to shame. The service and seating is great.

Jonathan Lamb

Wonderful theatre. Always comfortable.

Jennifer Eitel

Pretty nice place. Reasonable prices, decent facility, and perfect place for a summer outing.

Chad Dwyer

The seating is very comfortable. Picture and sound are good.

timothy ullery

Expensive generic freezer food. Go to the Rivoli instead, cheap entertainment and great food

DJ Olbrys

Love the new Dream Loungers.

John Harrison

Great place for a late afternoon show with my wife. The Dream Lounger's are great. A+

Joshua S

Great cheater!

Zaria Beyer

Overall I have typically had nothing but great experiences at this movie theater. However after tonight I have become aware that the movie theater needs to do more checks to ensure people are not on their phones the ENTIRE MOVIE. We asked the people next to us politely multiple times to shut their phone off and it continued. We did not want to miss the movie more by having to take the time to go find a staff member who would then have to find a manager to come and deal with the issue. So instead we were stuck watching a movie with the most disrespectful lady and her kid next to us because we did not want to miss the movie we paid for. We typically go to this theater very frequently however After tonight I think it will be a long time till we return due to our horrible experience.

Morgan Blood

Great family place! Also really comfortable seating to watch the movie in! Little on the expansive side... But otherwise nice theatre!

M. Courtney Cameron

I love the movies and have gone to many theatres across the country and i have to say this is my most favorite theatre. It's clean and now so comfortable with the new lounge seats. I just love this place

Jay Marschall

We went on the $5 special night. Theater is great and has the recliners. Bathrooms are clean and staff is very helpful.

Barb Benson

Awesome show. Very comfortable seating. Soda and popcorn is ridiculously expensive but I guess that's every theater.

Marissa Hanson

Our first time there since moving here. Great customer service, everyone is friendly and helpful. Very clean and nice place! One of the better theaters I've been to!

Michael Brophy

This is the best movie theatre! I love coming here for every movie I see! I would not go anywhere else!

Rebecca Saddler

Awesome employees very nice. Great environment and always a good family night!

Trisha Wessel

Nice theater but everything is pretty expensive

Pam Welke

Great place to go fun and great seats love $5 Tuesday

Kayla Peplinski

Comfortable seats and great picture quality

Danielle Wiste

We always have a wonderful experience here. Everything always looks nice, is clean, the lines can be long, but the workers get through people very fast and are always very friendly.

ann machacek

Great staff, always kind and accommodating. Ladies remember to watch your purse sizes. I forgot to do it.

Glynis Weitz

Visited this theater from out of town and was really impressed. Suuuuper comfy reclining seats. Awesome selection of movie snacks. Huge choice of candy and things like chicken strips and White Castle burgers. I'd love to come see a movie here again.

Colten Bartholomew

As reasonably priced as any movie theater out there. Nice seats.

CookedPelvis

Awesome theatres with really comfortable seating and reasonable pricing. The seats recline back too!

AbductedNoah

Good rewards program. Awesome seats!

Curtis Ward

Top flight theaters with every amenity

Havoc513

Haven't been since the dream lounger feature was added. Very comfy seats and plenty of room between the person next to you. Loved it

Christopher Meurer

Get more horror movies! BLOOD! BLOOD!

Ben Cerney

Comfortable seating, employees were friendly, and picture quality was great

Trina Seitz

Nice seating, good acoustics. Very expensive.

Matt Ritchie

Upgraded seats were nice, enjoyed the lounge style chairs

Rokell Campton

Loved it! Saw Avengers End Game. Everyone was so chill my whole family had a great expirience. The young man cleaning the theater was so nice asked us about our expirience. The staff was helpful and friendly. Good show all around.

Gunnar Winchell

Best theater in town. I drive 30 miles to sit in the comfy seats and watch a new movie!

Klarista Spragg

Love this theatre!! Staff has always been amazing. The food is good 95% of the time, only had stale popcorn once. The place is well kept. I also like the reclining seats and that they have a place you can print off preordered tickets. My first choice theatre 100%.

Sam B

Seat recliners and plenty of leg room. It's where I go whenever I see a movie in theaters

carrie dawson

Great time with my family today! My children decided to take me to the movies for Mother's Day. What a great surprise! Getting the tickets was so easy. They were even able to choose the seats they wanted. Concessions were a bit pricey but, worth the $ and the seats were amazing! But, what I really liked was the spacing in the isles. No one had to squeeze past and over other people and their snacks!

SneakyRice

Awesome seating and always clean

TDawg Maximus

I guess the new bag size restriction means they only allow you to sneak in small guns and knives now? Pointless. ...you know it wasn't intended to stop people from bringing their own tub of popcorn. Ain't nobody trying to sneak a tub.

BeeBee

Good popcorn, kind staff, and nice sound system

Tyler Tman

Since the new updated recliner chairs this is a very nice theater. It's really your only option though for new movies in lax area. They offer $5 discount Tuesdays and student discounts on Thursday. Also have alot of concession discounts for the free marcus rewards thing. If you plan it right, your trip to the movie won't be so expensive. Only complaint is the leather recliner chairs are never very clean and always greasy, stickey, or full of popcorn.

Jay Garten

Wonderful theater! Full leather recliners and the place is clean. I love this theater and we go very often.

Robert McCoy

Great seating, recliners. Went on Tuesday, senior day.

Angryjosh1999

Definitely the best theater I’ve been to. The seats were like recliners you’d find in a house. I’ve never been that comfortable at a theater before. Also on Tuesdays tickets are only $5 which is definitely a great deal!

Derek Wilber

Awesome seating and a really comfortable atmosphere.

Eleanor Amaranth Lockhart

I have been here for many films, including major release days like The Last Jedi and Infinity War. It's a well managed theater with reserved seats. Concessions are expensive even by theater standards. Good service.

Cynthia Mathews

I havent been hear for years and apparently they did a remodel. Excellent. The recliners are super comfortable. Clean place. Courteous staff.